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Westside Lexus

Houston, TX

4.8
7,113 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,113 reviews

August 21, 2020

Overall great experience. Courteous and attentive staff, quick process...definitely felt like I was calling the shots, which is rare in this industry! Will definitely recommend Westside going forward More

by csa.houtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Westside Lexus responded

We appreciate your positive feedback! It is our goal to provide guests with a comfortable sales experience and we're so glad to hear that out Westside Lexus team came through and delivered. Safe travels in your new ride!

August 20, 2020

We have gotten numerous cars from here. They make the process so easy!! Mike Gonzales made us feel at home. We appreciate all his and everyone’s help. More

by YOMMY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Westside Lexus responded

Thank you for the review! We are grateful for your returning business here at Westside Lexus, and we will certainly let Mike know that you appreciate his help. We look forward to your next visit!

August 19, 2020

Our salesman was excellent. I do think, however that making this essay mandatory puts people off in finishing this survey. You might consider making it voluntary. More

by marilyn.mcevoy
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 19, 2020 -

Westside Lexus responded

Hi Marilyn, we greatly appreciate you taking the time to share your feedback as it helps our team understand how we can improve. It was a pleasure to have your business at Westside Lexus and we wish you safe travels in your newly purchased vehicle!

August 19, 2020

The dealership is aesthetically beautiful. I worked with Desmond Johnson and he is very knowledgeable of the inventory and did an excellent job with matching me with a car that best meets my needs. From sal More

by woodard484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson
Aug 20, 2020 -

Westside Lexus responded

Thank you for the kind feedback about our service and facilities! We love to hear that Desmond, Mike, and our team helped you get into the right car for you. All of us at Westside Lexus love positive feedback and truly appreciate you taking the time to write a review. Enjoy your new vehicle!

August 19, 2020

Bought many cars over the years. Four Lexus’s from Westside, one from another Lexus dealer. Just took delivery of new ES 350, purchased and traded over the phone. Walked in, expecting a minor surpri More

by buddy6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Westside Lexus responded

Thank you for the 5-star review! It is always a pleasure to work with you here at Westside Lexus, and we hope that you continue to enjoy your new Lexus ES 350!

August 19, 2020

Very expensive for work done. Last time I will use Westside for service. Oil change cost twice as much as my 2018 Ford F-250 diesel. I wish I could make as much in labor as they do. I could retire a More

by TB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Zamora
Sep 03, 2020 -

Westside Lexus responded

This is a disappointing review to read. I assure you that we strive for competitive pricing here, and I would be more than willing to speak with you about your visit directly. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

August 18, 2020

Quoted a repair, then sait it was for a different part. After 45 minutes, still no quote but they had plenty of time to quote a new set of tires, new windshield and an alignment. More

by Bargebroker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Guerra
Sep 01, 2020 -

Westside Lexus responded

I sincerely apologize for the delay here. We do strive for efficient service, and I would like to get some more details about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

August 16, 2020

Great dealership. This is our 5th RX. Service Dept is very professional and efficient. Buying or leasing has always been a very smooth and easy process. More

by JMun
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 17, 2020 -

Westside Lexus responded

Thank you for continuing to do business with us at Westside Lexus! We are pleased to hear that our team always makes the right impression. See you during your Lexus RX's next service visit!

August 16, 2020

Everything about this experience was professional, concise and stellar! I received great information, had an opportunity to test drive, and the financing was expedited perfectly! More

by Suzanne
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 17, 2020 -

Westside Lexus responded

Thank you for the kind words, Suzanne! We appreciate you taking the time to share and are so happy to hear that you had such a great experience. Safe travels and we hope to see you back at Westside Lexus!

August 16, 2020

Interior was very clean and attractive. Felt very safe as everyone wore a mask and kept a proper social distance. My salesman, Tim Gallagher, couldn’t have been nicer. More

by SUZANNE.WINTERS
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Westside Lexus responded

We're proud to have earned your confidence and your business, Suzanne! It's great to hear that Tim and the rest of the Westside Lexus made your car-shopping experience safe and friendly. Thank you for coming by!

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