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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,068 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,068 reviews

June 02, 2020

Doug Phillips was great! He was patient and made the car buying experience a pleasant one! He made me a Lexus customer for life! I would recommend him to anyone wanting to enjoy the Lexus experience! More

by sfhamilton
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2020 -

Westside Lexus responded

Hi sfhamilton! We are so pleased that Doug took such great care of you, and got you into a vehicle you love! Buying a car doesn't have to be stressful and we are glad that we could provide a positive experience for you with your Lexus. Congratulations on your vehicle and thank you for being part of the Westside Lexus family.

June 02, 2020

Were treated great! Frank Mata was VERY patient with us, since my husband did a lot of research and knew everything that was available. Had a unique "family" trade-in that he took care of as well! Love my More

by kturn62
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
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Jun 04, 2020 -

Westside Lexus responded

Hi kturn62! We are so pleased that our team took such great care of you, and got you into a vehicle you love! Frank is a joy to work with and will be so happy to hear your feedback. Congratulations on your vehicle!

June 02, 2020

There is a reason I have purchased close 10 cars from Doug Phillips. He is the best in the business! Honest, dependable and knows what I am looking for! More

by DARRELLWOLFE75
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2020 -

Westside Lexus responded

Wow, what a spectacular review! If there is a gold star for car shopping, we think you've earned it! Thanks for choosing us! We are absolutely thrilled that Doug gave you another five-star experience! We are so glad to have you as a member of our Westside Lexus family, we greatly look forward to continue serving you and exceeding your expectations!

June 02, 2020

In and out quickly and taken care of by a staff who knows what they are talking about. Tremendous experience and why we are on our third Lexus. Holly Havlick More

by Holly Havlick
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
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Jun 09, 2020 -

Westside Lexus responded

WOW, Holly! Your third Lexus! That's awesome! We really appreciate you choosing to shop with us. It's always our goal to keep happy drivers on the road.

June 02, 2020

Westside Lexus Has always met my driving knees. I find the staff to be very knowledgeable and helpful. Everyone is professional and will go out of their way to be sure that you are pleased. More

by DSMORTON
Recommend Dealer
Yes
Employees Worked With
Marie Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
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Jun 09, 2020 -

Westside Lexus responded

Thanks so much , DSMORTON! We're so glad you had a 5-Star experience with us! It's always our goal for everyone to feel at home here and we appreciate you choosing us again for your new Lexus!

June 02, 2020

Great customer services !!! Love the place and the people here. Professionalism , issues quickly resolved . I like how Judy was greeting me and helping me with the finance . More

by TWINTRAN
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 09, 2020 -

Westside Lexus responded

Hi TWINTRAN! We pride ourselves on our customer service, so we are happy to hear that you were able to experience that with our team! Judy, Sam, Danny and Nam will all be excited to hear your feedback. Thanks again for choosing Westside Lexus.

June 02, 2020

excellant service and good pricing salesman was top notch. no pressure and good price. fair selection of cars but trended to newer used models. enjoyed using the web site. impressed More

by dwintersgill01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2020 -

Westside Lexus responded

Thanks so much for sharing your experience and feedback with us, dwintersgill01. We really appreciate it. It is a strange time to be out and about buying cars and we get that. We are going to continue to do all we can to maintain a safe and clean environment for everyone. Regarding our selection, you are spot on about the age of the vehicles. We have a lot of Guests who lease and turn their cars in early. It allows us to offer gently used vehicles with exceptional value. We hope it helped you to have a lot of great vehicles to choose from and to drive away happy.

June 02, 2020

As always- excellent service! We have been customers at Westside Lexus for over a decade and keep coming back for the high quality service and positive experience. More

by sonya0
Recommend Dealer
Yes
Employees Worked With
Jesse Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
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Jun 04, 2020 -

Westside Lexus responded

Hi sonya0! Thank you so much for being a continued member of the Westside Lexus family! We are so glad that our team was able to provide you with an awesome car-buying experience. Congratulations on your new Lexus!

June 02, 2020

Great service from everyone. Jeffery Byers was really nice to deal with. He helped the the right suv for me. I will definitely be a customer for a long time. More

by culv
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 04, 2020 -

Westside Lexus responded

We are so glad that Jeffery had the opportunity to assist you in your new SUV purchase, he is wonderful! Jeffery and the rest of our team greatly look forward to continue serving you!

June 01, 2020

Westside Lexus, Houston TX, did an outstanding job in assisting in the purchase of our 2020 LS 500. This was an internet purchase for delivery in VA. The process went perfect, they did everything they sa More

by Ray Compton
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2020 -

Westside Lexus responded

We sure appreciate your feedback and hope that you fall in love with your Lexus LS. If you need some help getting to know all of those amazing bells and whistles, this full tutorial video may help: https://youtu.be/gE0fcJAZW-U Congratulations again on the LS and thank for choosing us for your purchase.

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