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Westside Lexus

Houston, TX

4.8
7,413 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,413 reviews

May 13, 2020

Great service with no hassle. The sales staff was extremely knowledgeable and prepared. I would highly recommended Doug Phillips to anyone interested in purchasing a Lexus. More

by melodyline
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi melodyline! Doug is indeed a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for choosing to shop with us and for being a part of the Westside Lexus family!

May 13, 2020

I Had dropped my keys and the fob came apart. Mr Perkins did a great job putting it back together. Quick easy and very professional. thank you Sir More

by shelton134
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
May 20, 2020 -

Westside Lexus responded

Dropped keys and an open fob...oh goodness, that would have been stressful. We're so glad that it was ok. Mr. Perkins is wonderful and always happy to help! Thanks for visiting us and for choosing Westside Lexus to service your vehicle. Sincerely, Your Westside Lexus Team

May 12, 2020

Great customer service. Not the typical high pressure sales you normally get at a car dealership. They follow up and make you feel like part of the family. More

by swick1
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Maus
May 26, 2020 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, swick1! We know you can shop anywhere and are grateful that you chose us. Thank you for being part of the Westside Lexus family

May 12, 2020

Great dealership. Very attentive and when I was unhappy with my purchase late last year, the General Manager let me exchange it for the model I really wanted. It was the right thing to do and I praised the More

by denamcneill
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale McMullen, Alex Winnicki
May 26, 2020 -

Westside Lexus responded

Hi there! Thank you so much for being a continued member of the Westside Lexus family! It's an honor to be your chosen dealership. We will continue to do all that we can to provide an excellent shopping and service experience for you for many years to come. Thank you for your review!

May 11, 2020

Excellent customer service. We made an appointment and left with our new Lexus shortly after. We are very satisfied with Westside Lexus and will return for future purchases. More

by CHRISCATTX
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Teodoro, Nam Pham
May 26, 2020 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, CHRISCATTX! We know you can shop anywhere and are grateful that you chose us. Thank you for being part of the Westside Lexus family we are always happy to help!

May 10, 2020

The show room was compliant with the coronavirus guidelines. The sales associate was very knowledgeable and helpful. A fair price and payment options were agreed upon quickly and easily. This is my More

by edmondst8640
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
May 26, 2020 -

Westside Lexus responded

Thanks so much, edmondst8640! We are focused on maintaining our welcoming environment while following CDC recommendations for safety and sensitization. The health of our customers and team are our top priority. Thank you for shopping with us. Stay safe and well!

May 10, 2020

From the moment I started a chat on the website to the moment I signed on the dotted line. My experience with the team at Lexus Westside has been the best car shopping experience I have ever had. More

by lisseth_salmeron
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
May 26, 2020 -

Westside Lexus responded

Hi there! Danny, Mike and Nam are so awesome to work with, we are thrilled that they were able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

May 06, 2020

This dealership displays expertise in appearance and professionalism. I live the facility and the layout. Although I have to really walk around. HA HA HA!!! More

by faithck
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Faithck, you are so right! We sure do get our steps in walking alllllllllllll around our BIG beautiful new home! Thank you for shopping with us and for being part of the Westside Lexus family!

May 04, 2020

Great dealership! I came there from another Lexus dealership and the vibe at Westside Lexus made you feel like you were amongst family! From the finance manager, to the advertising manager on down! D More

by Yaweh_07Leon Scott
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANIL SHARMA, DOUG PHILLIPS
May 26, 2020 -

Westside Lexus responded

We are so pleased that Danny, Anil and Doug were able to give you a top-notch car-buying experience! They are wonderful members of our team, and we are happy that they were able to show off their awesome customer service skills. Thank you for sharing your experience!

May 03, 2020

This is our 3rd lease from Jeffery Byers at Westside Lexus. The customer experience is always second to none! We’re able to schedule an appointment that’s convenient for our family and we typically spen More

by Jenn P.
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Westside Lexus responded

Hi there! Jeffreyis a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review and thank you for continuing to choose Westside Lexus for your vehicles. We truly appreciate it!

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