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Westside Lexus

Houston, TX

4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

September 15, 2019

First rate customer service Personalized service and an effortless buying process. Nam makes the buying process painless and Judy is a joy to work with. We are happy Westside Lex More

by MANDY_SIMPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Sep 16, 2019 -

Westside Lexus responded

Hi Mandy! We are ecstatic to have you as a lifelong Westside customer! Judy and Nam always go above and beyond, and we are so glad you were able to work with them. We look forward to continue serving you!

September 14, 2019

Great treatment Mike N. Was just amazing. Waited for us and went above and beyond to get us what we needed, would recommend him to anyone needed a Lexus. More

by shopnspree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Maus
Sep 14, 2019 -

Westside Lexus responded

We are absolutely elated that Mike did such a spectacular job in helping you with your car purchase! He is a wonderful part of our team, we are extremely lucky to have him. We greatly look forward to your continued business with Westside Lexus!

September 14, 2019

Service review West side Lexus in general is pretty kind to do business - Chong Lee takes the experience up to another level, every time. Thanks team! Hope to come b More

by JCALVAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2019 -

Westside Lexus responded

Hi there! Firstly, thank you so much for being a continued member of the Westside Lexus family! Secondly, we are so glad that our team was able to provide you with an awesome car-buying experience. If there is anything we can do to make your experience 5-stars, do not hesitate to let us know! Enjoy your new car.

September 12, 2019

Great Car Buying Experience We left another dealership totally frustrated and left Westside Lexus happy new Lexus owners! Thanks to John Loving for making it the best car buying More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2019 -

Westside Lexus responded

Hi there! John is a joy to work with, we are so thrilled that he was able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

September 12, 2019

Happy Happy Happy I have had a Lexus hybrid for 14 years. Two days ago we had the first problem with the hybrid system and my wife insisted on a new car for me. Not wis More

by mehilde
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Sep 14, 2019 -

Westside Lexus responded

Hi there! Sinh and Nam are a joy to work with, we are so thrilled that they were able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you (and your wife)! Thank you for your review.

September 12, 2019

Great dealership First time to visit Westsode, and Jeff was really helpful and patient. I do like work with Jeff and definitely refer some clients to him. More

by joeyang6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2019 -

Westside Lexus responded

Hi there! We are elated that Jeff was able to find exactly what you were looking for! We look forward to your future business, and thank you for your referrals!

September 10, 2019

Good customer service Mary Margaret McGowan and Robert Parnell are both a perfect example of customer service and problem solving. I buy every Lexus through the many years More

by MMMGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Brush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Juge, Will Zamora
Sep 14, 2019 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, MMMGOLF! We know you can shop anywhere and are grateful that you chose us and Mary. Thank you for being part of the Westside Lexus family.

September 06, 2019

Insurance Claim work Westside Lexus should feel very confident in their collision consultant Isaias Ponce in exemplifying superior customer service. The insurance company More

by GeGe Suttman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaias Ponce
Sep 14, 2019 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us, GeGe Suttman! We are so glad to hear that Isaias took the best care of you. Thank you for being part of the Westside Lexus family.

September 03, 2019

My experience with Westside Lexus I could not ask for a better experience with this dealership. My salesperson is such an informative individual and so accommodating both in his office More

by peggy_gless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Guerra, John Parish
Sep 14, 2019 -

Westside Lexus responded

We are so glad that John and Josh had the opportunity to assist you in your new car purchase, they are wonderful! John and the rest of our team greatly look forward to continue serving you and thank you for being apart of our Westside Lexus family.

September 03, 2019

New car Over the top fabulous customer service! Treated with kindness and respect. There was zero pressure. Steve looked for a long time to find us the perfec More

by Kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jacobson, Steve Davis
Sep 17, 2019 -

Westside Lexus responded

Hi there! We are so glad that Steve and Kevin did such a spectacular job helping you find and set-up your vehicle! They are fabulous, and we are very lucky to have them on our team! Thank you for sharing your experience.

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