Westside Lexus

Great experience We were very pleased with our experience working with John Loving at Westside Lexus. The negotiation and purchasing process was smooth and pleasant, h We were very pleased with our experience working with John Loving at Westside Lexus. The negotiation and purchasing process was smooth and pleasant, he offered competitive rates on our new RX 350, and was very helpful in helping us set up the various technology features on our new car! More

Sold me a car with a bed alternator I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove th I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove the car out of the lot. Within 3 days the car battery died and I had to get a tow truck to move the car to their service lot. Instead to doing a thorough check, they simply replaced the battery and told me everything was fine. Same issue reoccured again in 2015 and they again simply changed the battery. Fast forward to 2018 and my car died on me right on the highway. I had to pay a wrecker to tow my car to a mechanic shop and had the battery replaced. The mechanic informed me that it was my alternator having issues all these years and wondered why nobody from the Westside Lexus service center picked it up during the numerous "diagnostics inspections". I drove the car to Westside Lexus service center and gave them a timeline of the issues I have has since driving the car out of their lot in 2014. They then decided to do a test on the alternator and found out it was bad, then slapped me with an estimate of $1700 to fix it. Jokers!!! Y'all waited for my warranty to expire before diagnosing a simple alternator problem. I'm done with ya'll. And I have also had to replace my car A.C because the evaporator core was bad. All within 3 years of purchasing a so called " Certified Pre-Owned" car. More

Poor experience Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was desperate service sucks car was squeaking the next day I noticed it did it in the mornings so I took it to have it checked told me everything was fine since it didn’t do it all the time thought okay come to find out car needed struts and I ended up having to pay wouldn’t have purchased a certified car knowing it need struts More

Amazing! Westside Lexus was great. Lance was super nice,accommodating,and very professional. Lance and Paul helped me see the whole process all the way through Westside Lexus was great. Lance was super nice,accommodating,and very professional. Lance and Paul helped me see the whole process all the way through. Thanks to them, I drove off the lot in a brand new car! Im very happy with my experience. More

Pay, regardless. I took my es350 for oil change. Everything was already in tip-top shape. I got a call from the advisor trying to sell me a pair of tires for 750, when I took my es350 for oil change. Everything was already in tip-top shape. I got a call from the advisor trying to sell me a pair of tires for 750, when I refused then told me about an accumulation of unburned fuel in the fuel lines, and when I refused he tried to sell me new wiper blades. No escape, will not return. More

Great Experience! I would like to Thank everyone at this Dealership that I worked with for making the purchase of my new car as easy and enjoyable an experience as easy I would like to Thank everyone at this Dealership that I worked with for making the purchase of my new car as easy and enjoyable an experience as easy as possible. I wouldn’t shop anywhere else! More

Purchase of my new ES 350 I’m excited about stepping foot into my new car. This is my second purchase form Northside Lexus and John was fantastic both times! I want to say tha I’m excited about stepping foot into my new car. This is my second purchase form Northside Lexus and John was fantastic both times! I want to say thank you to John it was all seamless. The schooling of all my Lexus gadgets in the car was top notch too! Thanks for everything! Lori Deffner More

Excellent Service I was in Wharton Texas and my car would not start. The tow truck arrived within the hour. Problem was found and I had my car the next day. Thank you. I was in Wharton Texas and my car would not start. The tow truck arrived within the hour. Problem was found and I had my car the next day. Thank you. More

65000 mile service I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to chec I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to check me in quickly. Even when I made the appointment over the internet and did not request a loaner vehicle, Laura offer me one. She called me later Friday afternoon that the service was complete and that I could pickup the vehicle Friday. I explained that I was busy and could not pick it up until Saturday morning. On Saturday morning my vehicle was ready and waiting. It had even been washed. I appreciated that wash since my vehicle was covered with pollen when I brought it in. More

Gold Standard!! I recently purchased a car form another dealership about less than 10 miles west of here. I was disappointed with the experience so m expectations wer I recently purchased a car form another dealership about less than 10 miles west of here. I was disappointed with the experience so m expectations were quite low coming to Westside. I was blown away with how truly human the experience was. More than just a win-win (which would have been just fine) engagement, Mike and the team made it all about me and being more that really comfortable with the purchasing experience. I can honestly say I was not on-site a minute more than was necessary. I will always look to Westside for my next car and will direct there anyone who listens. More