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White's Toyota of Lima

Lima, OH

4.6
2,464 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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3500 Elida Road

Lima, OH

45807

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Showing 2,464 reviews

July 13, 2023

Very helpful with picking out the car, inspection & delivery. Have repeated business there many times More

by mowerym51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcia Sites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nungester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Deter
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Whites Toyota of Lima has Bad business they over looked problems on my vehicle NOT satisfied at all with my visit at all More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

White's Toyota of Lima responded

Charles, we are so sorry that you had this experience with us. We would love to fix our relationship with you. If you could please call Rob Helmke, our Toyota Service Advisor, at 419-331-0381, he would love the opportunity to solve any problems you have had with your experience, and hopefully gain your respect back for our business.

July 12, 2023

Courteous & thorough but wait times tend to be too long for the routine maintenance performed. More

by eflick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

We are always impressed with the service at Whites Toyota. Efficient, helpful, professional. We will continue to recommend Ben at White's Honda/Toyota. Linda and Dean Duesler, Ft Wayne IN. More

by LDUESLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Rees
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Max was great to work with getting my new GR86. He kept me up to date on the vehicle during the build and shipping phase. He had everything ready for us when we arrived and immediately took us to o More

by VincentMichaelStanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Sharp
July 12, 2023

Matt was great when it came to the paperwork. He seems like a really nice guy. We were joking around and having a good conversation while doing all our paperwork. It was a fast and easy process. More

by VincentMichaelStanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

All my questions were answered with the upmost patience and they took the care to truly make me feel confident in my choice. I wasn't rushed at all and they feel like family with how personable they are. More

by kysuemo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

They did great, very informative and helpful. The polyseal looked great. The paperwork is easy to ready and helpful because we picked up after hours More

by ARCHER8US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thunberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

They were knowledgeable quick to get my loan approved and everyone did what they had to do quickly More

by TQUATMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Deter
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

I always get good service, however this time I had to wait almost 2 weeks to get my car serviced. More

by TERRILH519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know these people in service dept
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