White's Toyota of Lima

My wife and I live in Columbus, OH. Our 24 year old daughter (Claire) lives in Indianapolis, IN. Claire found a 2020 RAV4 XLE Premium online and called Ashlie to inquire. Ashlie was Our 24 year old daughter (Claire) lives in Indianapolis, IN. Claire found a 2020 RAV4 XLE Premium online and called Ashlie to inquire. Ashlie was very responsive and replied with accurate and helpful information - even after regular business hours. My wife and I met Claire in Lima, OH to test drive the car. When we arrived, the RAV4 was inside a heated garage. It had been washed and detailed. We were able to inspect it, inside-and-out, in a comfortable setting, on a 20 degree day. After the test drive, Claire decided to buy it but had a "walk-away price" that was fair to both parties. Ashlie brought Tom (sales floor manager) into the conversation. He provided comparable sales data, was not pushy, and honestly did a fabulous job of making Claire's first car-buying experience, a very positive one. We were $400 dollars apart on the final sale price. Tom was so sincere about making it right for Claire that he agreed to sell the RAV4 at her walk-away price. I could not have been more pleased with the way Tom and Ashlie treated my daughter, my wife, and me. They were polite, respectful and professional - every step of the way. I would highly recommend this dealership based on Claire's very positive, first-time experience. Josh (the finance manager) also did a great job. Thank you very much! More

I took my Toyota 4-Runner in for service bc service light was on. Cracked Manifold. Ugggg It took longer than expected bc it’s a 2007 4-Runner (I bought from them) and some bolts were rusted on. They ga was on. Cracked Manifold. Ugggg It took longer than expected bc it’s a 2007 4-Runner (I bought from them) and some bolts were rusted on. They gave me a Highlander to drive for free. My Toyota I4-Runner has been a great vehicle and have had no issues with it. When I came to pick it up they had it detailed inside and out. That is great Customer Service. When I buy a new 4 Runner, I will buy it from them and I will have them service it. Highly Recommend More

Robert was excellent to work with. Very patient and knowledgeable. We most importantly felt comfortable with our purchase and did not feel pressured! Very patient and knowledgeable. We most importantly felt comfortable with our purchase and did not feel pressured! More

My daughter went to have her transmission fluid changed. She also told supervisor Steve that she wanted the filter changed ( she had a photo and part number). He told her it was fake and didn't exist, then She also told supervisor Steve that she wanted the filter changed ( she had a photo and part number). He told her it was fake and didn't exist, then continued to treat her horrible! She also had 1 hood latch broke and told him to be careful. Ole Steve broke her other latch and stuck her hood in her backseat!! Telling her they were both already broke( which is a lie!) Gave her a bill for $ 133 and sent her on her way with her hood in her backsest! The Manager Dan isn't any better when it comes to customer service! He claims they are not liable!! So she should expect this kind of service and be ok with it? No no no!! Mr White should know what kind of unprofessional people he has working for him. I will never recommend this place to anyone!! If anything, I urge people to NOT GO THERE!! HORRIBLE HORRIBLE SERVICE! They should be ashamed taking advantage of a young lady! More

My daughter gos in for a transmission fluid changed asked them if they was going to change the external trans filter got told car dosen't have one cause he was to lazy to look I sent her with the Part number them if they was going to change the external trans filter got told car dosen't have one cause he was to lazy to look I sent her with the Part number for the filter and told her to tell him it's on backside of transmission..he tells her it's fake..after he snaps her hood plum off of car and throws it in back seat off her 2010 civic..charged her $119 for fluid change and sent her on her way..I tried to call up there and couldn't even talk to nobody. Like a ghost town. I will be putting this review every where I can and letting all my friends and family know how you do business..parts fake you have got to be joking..do better hire real mechanics.. More

The dealership was great. The staff was very friendly and helpful. More importantly, they were not overbearing. It's a very nice facility and the vehicles were detailed and The staff was very friendly and helpful. More importantly, they were not overbearing. It's a very nice facility and the vehicles were detailed and road ready. My salesperson, Pete, was awesome to work with. Because I was coming in from out of town to check out a vehicle, I called him the day before and inquired about it. Turns out he was very honest and treated my wife and I like family when we arrived. He even gave us directions to make our drive back home more pleasant. Great job!!! More

Tim the sales rep was very nice and informative. Definitely knows his product. Loved his Southern accent. If your in the market for a new or used vehicle from Whites Honda definitely ask for Tim Br Definitely knows his product. Loved his Southern accent. If your in the market for a new or used vehicle from Whites Honda definitely ask for Tim Bridges! More