Windward Ford of Hawaii

Great service. I had a recall and they got me in quickly and went out of their way to make sure I only waited a short time while at the dealership. I had a recall and they got me in quickly and went out of their way to make sure I only waited a short time while at the dealership. More

It was such a pleasure being served by Josh, he was professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh! professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh! More

Making an appointment was easy. Text reminders were nice. Drop off was also easy and efficient. Service personnel were friendly and professional. Auto was done quickly and as expe Text reminders were nice. Drop off was also easy and efficient. Service personnel were friendly and professional. Auto was done quickly and as expected! Great communication all the way! More

Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! More

The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

We had problems at first when purchasing our vehicle. But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were ha But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were happy. Mahalo Winward Ford. More

Melvin was professional, knowledgeable, and easy to work with. He made the buying process straightforward, answered questions thoroughly, and never made us feel pressured. I would gladly recommend him to an with. He made the buying process straightforward, answered questions thoroughly, and never made us feel pressured. I would gladly recommend him to anyone looking to purchase a vehicle. More

Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle. More

It was a great experience and im glad I got my truck here. Lots of helpful people here. Lots of helpful people More

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More