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Wolfchase Honda

Bartlett, TN

4.8
7,422 Reviews
We offer a hugh selection of New and Certified Pre-owned Honda automobiles at Wolfchase Honda in Bartlett / Memphis, Tennessee. We specialize in Hondas and Pre-owned Autos including used 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 2018, 2019, 2020 and new 2021 models. We offer a great selection of cars, trucks, vans and SUVS, including but not limited to, Honda Fit, Civic, Accord, CR-V, HR-V, Pilot, Ridgeline and Odyssey. We have a State-of-the-Art Service Department with Certified, Trained Honda Technicians, a great selection and great values. At Wolfchase Honda we strive to provide truly exceptional service in a family friendly atmosphere, all while providing you with a great deal, which also means better value on your trade in. At Wolfchase Honda’s website, you can take advantage of our easy express buying advantage, search vehicles, compare vehicles, build your new car, get a quote on a new or pre-owned vehicle, schedule a service appointment, schedule a test drive, value your trade, pull a free vehicle history report on pre-owned vehicles and much more. We've been voted numerous years as the Best New Car Dealership by the people of Bartlett, including this past year. Many people travel from all around to purchase a car from Wolfchase Honda, people from Nashville, Jackson, Knoxville, Tupelo, Oxford, Tennessee, Mississippi, Arkansas, Missouri, Kentucky, Illinois and many more. If you have a special request or would like any extra help finding a Honda in our area, please contact us. We look forward to being your automotive partner.
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2982 N Germantown Rd

Bartlett, TN

38133

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Showing 7,422 reviews

May 10, 2021

The experience I had was very disappointing. The car had scratches on it and my daughter took it back for touchup, which made it look worse. More

by DEROYTISH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terence Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Wolfchase Honda responded

Thank you for taking the time to leave feedback regarding your recent pre-owned purchase. While we are sympathetic to your feelings, the vehicle was purchased "AS IS", which means the customer takes the vehicle just like it is and nothing is done to it, up to and including touching up any scratches. Your daughter did come in for some touch up paint, and out of goodwill, our General Sales Manager had the bumper painted for her at no cost, saving her the expense of touch up paint. Please do not hesitate to contact our General Sales Manager at 901-255-3761, if you would like to speak with him in more detail regarding this situation.

May 09, 2021

Excellent service from everyone that assisted me with the purchase of my vehicle. I cannot recall all the names but I received excellent service. Thanks More

by JOY.ANNE65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Thomas
May 10, 2021 -

Wolfchase Honda responded

We truly appreciate you taking the time to leave feedback regarding your recent car buying experience at Wolfchase Honda. It's great to know that you enjoyed your visit and the overall service from our team. We strive to provide a comfortable, stress free buying experience to each and every one of our customers, so it's very rewarding to read your comments. We value your business and wish you many safe and happy miles in your new Honda.

May 08, 2021

We have purchased 3 Honda vehicles from Luis and have been very pleased with his service. They have many cars to chose from. and Luis works hard to help. More

by LONCARALL2HIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Wolfchase Honda responded

First and foremost, thank you for your loyalty, it means the world to us. It's so awesome to hear that this is your 3rd purchase from Wolfchase Honda and Luis! Luis is a valuable member of our Sales Team and strives to provide only the best of service to our clients. On behalf of our entire team, we truly appreciate your business and wish you many safe and happy miles in your new Honda.

May 08, 2021

The experience was very pleasant. The salesman was very efficient and knowledgeable. All questions were addressed immediately. I love my new purchase absolutely no doubt. More

by PERSONALTOUCH10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Wolfchase Honda responded

Thank you, so much, for taking time out of your day to provide feedback regarding your recent new car purchase at Wolfchase Honda. We strive to provide a comfortable and easy buying process, so it's rewarding to read your comments. We're so happy that you enjoyed dealing with Jerry and Billy and ,most especially, that you love your new Honda. We appreciate the opportunity to earn your business and wish you many safe and happy miles in your new Honda.

May 08, 2021

Dropped my 2010 Fit off for an oil change and asked them to also check the turn signal lever because it wasn’t working properly. I was told that it there would be around a $135 charge to Diagnose the si More

by CPETTY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yeen Briceno
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Wolfchase Honda responded

CPetty, thank you for taking the time to provide feedback regarding your recent visit to our Service Department. I'm sorry to hear that your visit was below your expectations. During my investigation of your service experience, I did find that we did clean and clean debris out of your turn signal at no charge. The only item paid for on your ticket was the Oil and Filter change. I spoke with our Service Manager and he said that if you want to bring the car back in for a diagnostic check on the scraping noise and the turn signal, he will be happy to perform the diagnostic charge for you and waive the $135 diagnostic fee. In addition, all coupons should be presented at the time of write up with your service advisor so that they are on the ticket prior to processing the ticket. I will be happy to provide you with a $10.00 credit applicable to your next visit, however, moving forward please present any coupons when placing your order with the advisor. Just present a copy of this response to Yeen to receive the complimentary diagnostic check and the $10.00 credit. We value your business and want you to be completely satisfied.

May 08, 2021

fast, courteous & friendly. always a pleasant experience ,Dexter is a wonderful employee and Honda is lucky to have him. I prefer to have all my service there with him & the staff behind the scenes.Thanks More

by rwood98003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Wolfchase Honda responded

Wow, thanks for the amazing review, we truly appreciate it. Fast, courteous and friendly are definitely the type of experiences we strive to provide to our clients, so it's very rewarding to hear. Dexter has been with us for a long time now, and just as you stated, we are lucky to have him on our team. We value your loyalty and look forward to serving you again.

May 08, 2021

Dexter is always courteous and professional, there is never any issues he doesn’t explain or go over whenever I get my cars serviced. I can’t imagine doing business with anyone else. More

by SHAPPYCHEEKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Wolfchase Honda responded

Thanks for your amazing feedback regarding your recent visit to our Service Center. I'm happy to hear that you enjoyed working with Dexter and found him to be both professional and courteous. Dexter is a valued member of our sales team and always goes above and beyond for our customers. We value your loyalty and look forward to serving you again.

May 07, 2021

Well I don’t know if you guys forgot to check out my fluids but I recently checked my coolant bowl and it was almost empty and I’m certain that in the past I’m sure you guys check fluid levels on everyt More

by JamesGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Matson
May 07, 2021 -

Wolfchase Honda responded

Thank you for taking the time to leave feedback regarding your recent service visit at Wolfchase Honda. I'm sorry to hear that your experience was below your expectations. We value your business and want you to be completely happy. I have given a copy of your review to our Service Director, and you should be hearing from him soon.

May 07, 2021

Our 2016 Accord needed to have one of the front headlights replaced and when I arrived, Dexter Alexander informed me that it would be late in the afternoon before our car would be ready as the serv More

by WINPERK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence
May 07, 2021 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service visit at Wolfchase Honda. We're happy that we were able to provide a shuttle drive for you and get you back home. We are currently experiencing extremely high volume due to everything starting to open up again, as many people haven't had their car serviced in over a year. We value your business and look forward to serving you again.

May 07, 2021

John T is the best, and the only reason why I came to Wolf Chase. Awesome service by everyone. I will definitely come back again. More

by Hurley.one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Wolfchase Honda responded

Thanks for choosing Wolfchase Honda for your recent service needs, we appreciate the opportunity to serve you. John is a valued member of our Service Team and we are truly lucky that he joined our staff and brought great customers, like you, to our dealership. We value your business and look forward to serving you for many more years.

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