Wolfchase Honda

Service Dexter always take care of his customers. He is wonderful to work with. He always offer ways he can assist you. Dexter rocks for Wolfchase Honda! Dexter always take care of his customers. He is wonderful to work with. He always offer ways he can assist you. Dexter rocks for Wolfchase Honda! More

Appointment for no reason During our visit, the service center was extremely busy with many employees moving about and keeping a steady pace of moving vehicles through the serv During our visit, the service center was extremely busy with many employees moving about and keeping a steady pace of moving vehicles through the service center. We had called 1.5-2 weeks in advance to schedule an appointment to have our windshield replaced since we live over an hour away from the dealership (in addition, we had received an email confirming the appointment two days prior to the date of the appointment). We had sent in pictures of the damage to the windshield to help process the warranty for the windshield prior to the appointment per the request of the person making our appointment. When we arrived, there were no notes in the computer as to why we were there, there was no knowledge of the photos we had sent in, the warranty had not been pre-approved, and the person with whom we had scheduled the appointment was not working that day to help troubleshoot the situation. It took over 2 hours for the dealership to "figure something out" and provide us with a loaner vehicle, as our vehicle was going to have to be kept for a minimum of 2-3 days. The replacement windshield had not been ordered, nor was there a replacement on-site. Only after receiving a phone call two days later were we informed that it would be two more days before the windshield would be replaced. Somehow amidst this disorganization, the dealership manager got involved and helped expedite the replacement process. We appreciate that someone from the dealership delivered our vehicle to us to save us the trip of having to drive back to the dealership. However, it should have gone according to what we had been told - by scheduling an appointment, it should have only taken 2-3 hours to have the windshield replaced while we waited. The dealership should have ordered the replacement windshield and been prepared for our appointment, or we should have been notified before the date of the appointment that we would need to reschedule. More

Friendly staff Staff was very friendly and really worked with me to get the deal. No intimidation at all! Process was relatively smooth except for one paperwork hic Staff was very friendly and really worked with me to get the deal. No intimidation at all! Process was relatively smooth except for one paperwork hiccup which they apologized for. More

Skyler is awesome Skyler in the service center is really awesome. He is very friendly, knowledgeable and professional. Every time I go to the wolf chase service center, Skyler in the service center is really awesome. He is very friendly, knowledgeable and professional. Every time I go to the wolf chase service center, I am 100% satisfied with his service. Thanks so much Skyler. More

Greg & Lea were awesome! We have been coming here for years and have always been in contact with Lea. She always handles any questions or issues with the utmost care. We bou We have been coming here for years and have always been in contact with Lea. She always handles any questions or issues with the utmost care. We bought a new car this visit and Greg was superb! He was so detailed and tried so hard to find just what features I was looking for in the car we wanted to purchase. We are greatful for both of their kindness, service and honesty! More

Fast and friendly service Jeff at Wolfchase is always very friendly, helpful and respectful. I went in for an oil change and was out of there in 45 minutes! Jeff at Wolfchase is always very friendly, helpful and respectful. I went in for an oil change and was out of there in 45 minutes! More

Oil change Service department is always curtious, great service and knowledgeable (Dexter). I do not remember what Dexter last name is. I enjoy that they infor Service department is always curtious, great service and knowledgeable (Dexter). I do not remember what Dexter last name is. I enjoy that they inform you of other problems that need to be repaired while you are waiting. More

Best I ever had at a dealership These guys went above and beyond to make my dreams come true and Trevor Werner gets 5 gold stars for working hard to get me the deal I wanted. This is These guys went above and beyond to make my dreams come true and Trevor Werner gets 5 gold stars for working hard to get me the deal I wanted. This is the best dealership in Memphis by far More

oil change First of all - I always love when I get Skyler to help me. He's friendly and helpful and gets things done quickly on the front end. But, the service h First of all - I always love when I get Skyler to help me. He's friendly and helpful and gets things done quickly on the front end. But, the service has been taking a long time the last few times I've been there. I thought it would be about an hour and turns out it was an hour and a half. I wish you could schedule it so it wasn't so long of a wait. Everyone was friendly, so I appreciate that. More

Great Customer Service!!! Went in for a routine oil change and tire rotation. They gave me a time of 1 hour and 15 minutes. The cars were out the door lined up for service. I w Went in for a routine oil change and tire rotation. They gave me a time of 1 hour and 15 minutes. The cars were out the door lined up for service. I was out in less than an hour. Honda Service Department is the best! They always take care of you in a timely manner and call and check on you the next day to see if you received excellent service! Which I always do!!! More