Woodfield Lexus

Do the Best service I like my new car and I feel comfortable thank you very much for your service I comfortable thank you very much for your service I More

My family and I have been a customer of Woodfield Lexus for over 20 years. I have purchased my last 5 vehicles from Dan and have always found him knowledgeable and dedicated. I have recommended many frien for over 20 years. I have purchased my last 5 vehicles from Dan and have always found him knowledgeable and dedicated. I have recommended many friends to Dan and Woodfield Lexus. More

I purchased a 2012 Audi from the dealership taking it home April 1st. We live over 2 hours away so when arrived home, we noticed the undercarriage was dragging on the ground. I immediately contacted ou home April 1st. We live over 2 hours away so when arrived home, we noticed the undercarriage was dragging on the ground. I immediately contacted our salesman, Gilbert. I was told to take to a local dealer and let him know the repairs. This issue was solved even though it was very inconvenient. Now 4 weeks later, we tried to use the AC and it was blowing hot air. Took it to be serviced as we purchased an extended warranty, was told the AC compressor needs replaced (which is of course not covered). I have called Gilbert twice, emailed twice and left a message for Robert for 3 days, and yet no answer. I am wanting to discuss why a bad AC compressor was not identified on the 150 pt inspection this vehicle supposedly went through (I have this in writing from Gilbert and even recorded him saying so during the test drive). I am asking the dealership to discuss this issue with me, and can't even get a simple call back. Their attention to customer service has decreased dramatically since we bought the vehicle. At that time they were very attentive and willing to work with us since we lived so far away. I would still appreciate the consideration. More

Each employee I interacted with was kind and professional starting with the gentleman who checked my car in for the service appointment. starting with the gentleman who checked my car in for the service appointment. More

Dan Rosen was very accomodating and helpful during the entire process when we bought our new RX350 premium+. There was no pressure on our side and we are very satisfied. Also, the finance manager Ysamine entire process when we bought our new RX350 premium+. There was no pressure on our side and we are very satisfied. Also, the finance manager Ysamine and the tech guy Kelvin were also very helpful and took their time in giving a clear explaination. Russel More

The customer experience with regard to service is superior. The sales staff in the front seem aloof and unapproachable. Smiles and friendly greeting could go a long way. superior. The sales staff in the front seem aloof and unapproachable. Smiles and friendly greeting could go a long way. More

Mark Demma was very helpful and has excellent customer service skills. This is our second vehicle from Mark. He made the process seamless once again.. service skills. This is our second vehicle from Mark. He made the process seamless once again.. More

worst dealer worst experience after 3 days from my purchase drove 50ml the car stop on me i call lexus woodfield 2 days no one call me back I tow the to them still no one call to fix the problem purchase drove 50ml the car stop on me i call lexus woodfield 2 days no one call me back I tow the to them still no one call to fix the problem More

Service runs Like a fine tuned watch. Rich is the Best. Tells it like it is & very thoughtful. I trist his opinion Rich is the Best. Tells it like it is & very thoughtful. I trist his opinion More

Excellent service experience from check in to check out. The mechanic found a problem with a tire that could have caused a serious accident. The mechanic found a problem with a tire that could have caused a serious accident. More