Excellent experierience - 621225ag
Gordon was very helpful in assisting us with our used car purchase. I really appreciate the upfront pricing policy used on all vehicles. Trade-in appraisal was fair and upfront.
Top Reviewed Specialists At This Dealership
EASY TO WORK WITH - CANDY@1234
AMANDA IS THE ONE I dealt with and she was great!
I UNDERSTOOD EVERYTHING SHE TOLD ME. SHE ALSO EXPLAIN ALL THE DETAILS OF THE CAR.
SHE WENT OUT OF HER WAY TOO MAKE THE PROCESS EASY FOR ME.
Great deal - 07 nissan
Karen worked with me on price.Great deal and even personally delivered car to my house.Highly recommend her on your next purchase on new or used..
Great service - John
I came back to Sandy Sansing Ford after Robert returned and have gotten personalized service I expect. He and Joe have always gone above and beyond to solve any problem or answer any questions I have no matter how far out of the box they are. Great folks to work with!
Do Not Buy From Stivers Ford Montgomery, AL. - JTWhiting
I am Internet shopping for a new vehicle and place several inquiries online to dealerships for the particular model I want. I was particularly interested in this one at Stivers, due to its being listed for a discount at nearly $5,000 below MSRP, which is extremely rare for this model.
I receive a call from Jay Johnson, an employee, of Stivers Ford at 11:03am EST on Monday due to a request for more information on a vehicle they have listed on their website. I was informed that the vehicle was going to be kept by the owner of the dealership for his “collection.” While still on the phone Mr. Johnson mentions that the vehicle I was interested in wasn’t that same as the one the owner decided to keep, I asked for photos of the vehicle via text message. I called back to inquire about the pictures at 11:16am EST and Mr. Johnson mentioned being in a meeting and he was “going to take them now” or words to that effect. I finally receive a call back from Mr. Johnson at 12:05pm EST stating that the vehicle listed on their website is in fact the same one the owner decided to keep for his “collection.” Mr. Johnson ensured me they could order another one or have it allocated from another dealership. I reiterated that I was interested in that specific model with all the same options for the same price and he was extremely adamant that it could be acquired and sold at the same price as listed on the Stivers Ford website. I was extremely clear that I would be driving 90 minutes one way to make this deal and was met with total reassurance that having the vehicle in the week was possible.
After the 74 mile journey to Montgomery, AL from Fort Benning, GA I asked the receptionist for Jay Johnson, and she says no one by that name works there (not a good sign). I call Mr. Johnson and he answers as he is walking by and I flag him down. I shake his hand and use the restroom after the drive. I return to Mr. Johnson and he hands me of to a Sales Associate named Marcus Boyd. My first words with Mr. Boyd are that I am excited to get this vehicle and he said “hopefully we can” or words to that effect. I replied that I want definite not maybe and I didn’t drive 90 minutes for “hopefully.” Mr. Boyd stood up and walked away.
I over hear a gentleman, that I end up dealing with more that day, which identified himself as the Floor Manager Erik Stlher. Mr. Stlher said “we can’t get that car” or words to that effect. Since this conversation didn’t involve me I interrupted and asked to be informed why I drove so far and wasted my time after I was affirmed twice it was possible to purchase the vehicle. I mentioned to Mr. Stlher that I would go outside to calm down, seeing this information is the exact opposite of my expectation. I walk back inside and Mr. Stlher says that he “has good news” or words to that effect and that Mr. Eddie Stivers (Owner of Stivers Ford) would sell me his car from his “private collection” for $30,000 over MSRP which is approximately $35,000 above the internet listed price (which I have attached a screenshot of.) I am obviously agitated and mentioned that regardless of owning a dealership and being able to do what he wants, that $99,000ish price tag for a car they had listed for $65,000ish is a dirtbag move. I was reminded this was a sale from his “private collection” and Eddie Stivers was doing me a “favor” offering the vehicle to me because there were only 300 to be produced this year.
This type of behavior is reprehensible and Eddie Stivers doesn’t deserve your business. Capitalism is one thing, but wasting about four hours of a potential customer’s time and then saying “good news” is gouging a customer for $35,000 above MSRP is unprofessional and just plain dirty.
Do Not Buy From Stivers Ford!!!
TL:DR, I was assured I could purchase a car for a price and was met with a “deal” for $35,000 above MSRP, 4 hours of my day and a tank of gas after coming off a 24 hour shift wasted.
Poor service - Allisch
I scheduled an appointment 3 weeks in advance and dropped my truck off promptly the morning of the scheduled date. The service department did not even get around to looking at my truck until a full 24 plus hours after I dropped it off. Due to their delay, the parts needed to fix my truck took longer to obtain. I was also charged $60.00 for an oil change that should have been free.
i went to king because i was refered by a friend who had... - yy32g
i went to king because i was refered by a friend who had bought a car from them. i was told by my friend that these people were up front and honest. well, that is exactly what i got! they hepled me pick out a new truck and explained to me that i had quite a bit of negative equity in my trade, which i already knew because i had over 100,000 miles on my old truck. they made several calls and were able to get quite a bit more for my trade. they got me a great rate and my payments were even lower than i expected. i was really inpressed that they did not pressure me to take life ins,extra warranty etc. overall it was a very nice expreience. i highly reccommend them!!
The salseman was helpfull not pushy and very personable. - JMPENNINGTON
When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!
Bought new Ford 500 in 2005, faithfully allowed them to... - mikecottonhill
Bought new Ford 500 in 2005, faithfully allowed them to perform service every time service was required by manual. Never notified about brake recall. Still no notice about gas tank technical service bulletin. Tires rotated incorrectly. New service writer unfriendly.
I actually went to the dealership to have my Toyota Camry... - bdenison
I actually went to the dealership to have my Toyota Camry serviced that day, about a year ago, or back in 2012. I was never extremely thrilled about having a "car" because I went from driving a Ford Expedition (2 different ones) for a total of 9 years and then traded for the Camry back in 2010 (same dealership). I didn't think it would be even possible to trade again - one year later. I never do that! I have always driven a vehicle for what seems like FOREVER!! I just happened to mention that I wasn't happy and really liked SUV's and missed the one that I had. While I was waiting for my Camry to be serviced, the sweetest (not pushy at all) salesman came up to me in the waiting area and introduced herself, Seana Corsale. She asked would I like to test drive an SUV....of course, I was like "sure...but I probably can't afford it".....in about 30 minutes time I had driven a Tahoe and a Mazda CX-9. I liked both of them, but decided on the Mazda. I couldn't be more pleased and I probably would have never considered doing this transaction but I had the NICEST SALESPERSON EVER!!! I appreciate all of her assistance that day to make me drive out of there (about 8:30 that night) a very pleased customer. Seana was so patient; she stayed with me for several hours to get all the paperwork, etc. taken care of. If I ever desire to trade again, whether it be for a used or new vehicle, I will definitely contact Seana Corsale before I do anything else!!
Fraud information on selling car on Autotrader.com - alexgazar
Fraud information on selling car on Autotrader.com