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I have purchased 7 trucks from this dealership over the... - kmaxwell
I have purchased 7 trucks from this dealership over the past 14 years. Hands down they earn my business every single time. I try to give folks in my local area a shot at my business, but Lori at Jacky Jones just beats them every time. My purchases are alway easy and quick. Mike Brown in the finance Dept is too knotxh!!the service Dept will take great care of you too.
Jason was fantastic! Got right in and kept me informed... - Nick G.
Jason was fantastic! Got right in and kept me informed the whole quick and efficient time I was there. I strongly recommend Jason and his service team to everyone that needs their vehicle taken care of.
serice on a 2014 tacoma - dmriddle
The check in was done very quickly.
The service manager explained work that needed to be done and the work was done in a timely manner. Very pleased.
I am very unhappy with service and stuff and left the oil... - Big Ralph 75
I am very unhappy with service and stuff and left the oil light on in the car I had to reset it myself
Lynch has the best Toyota Service Center that I have ever... - steveandsandy
Lynch has the best Toyota Service Center that I have ever been in. I have owned one or more Toyotas since 1989. Francesco set up the appointment. He listened carefully to what we wanted done and worked with times for the appointment. Francesco was very nice and helpful. Marcus, the nicest person you will ever meet, drove me on the shuttle to my daughter's home so that I didn't have to wait at the service center for three hours. So far all of the work that the techs did has been good. People make the difference! I highly recommend this service center.
Short and sweet I took my vehicle there for service on... - Preston Duvall
Short and sweet I took my vehicle there for service on March 26th. I picked it up on April 27th. They not only took a month for a simple 10 hour repair, but managed to add in a new exhaust system (uneeded) and charge me $547.00. They held my car hostage for a month and managed to get some money for a warranty enhancement. Multiple lies. A technician told us he wondered why they ran it out here so fast and put it up on the lift, when we called that a friend was stopping by to get something. They were going to finish it up over the weekend ( 3 weekends later). "They didn't stop working on my vehicle, they were waiting for parts" (which the service lady said they received the first week. They had to drop the whole motor to work on it because they didn't have a certain tool (what kind of dealership doesn't have a tool?) It had a half of tank of gas when I dropped it off. Full on E when I picked it up. When I picked it up, still a rattle (did you even test drive it when you fixed it?) Did they give it out as a loaner? On a personal note, I had to stop and take a shower at an hourly motel to get the smell of 5 carton a day service manager off of me.
How could you improve? If you know you don't have staff just say it up front. Don't make up lies to cover your other lies. Don't say your working on it when you aren't. Just be honest. 2nd, fire Brad immediately and replace him with Amanda.
Jason Stanton, Service Consultant, for Eastern Shore... - lilliediane7
Jason Stanton, Service Consultant, for Eastern Shore Toyota in Daphne, AL, listened to my concern that I had with my Toyota Avalon and had the problem resolved. He was very courteous and professional. He took plenty of time listening to me and answering my questions. He is truly one of the best. This was my first experience visiting this dealership, and I could not ask for better when it comes to service. I will be using this dealership in the future to take care of my Toyota.
I tried to get a "pre-purchase" inspection on a local... - TCB
I tried to get a "pre-purchase" inspection on a local vehicle that I am looking to purchase from out of state. I have done this at multiple Toyota dealers around the country with never a problem. I called ahead and arranged the inspection with J.B. When the owner showed up this morning with the vehicle, they refused to do the inspection, even after I called them and tried once again to explain what I needed them to do. I am the paying customer, and they still refused. I have owned three Toyota vehicles over the years, but I wouldn't take one there for service under any circumstances.
So my wife brought her Toyota Prius to Bill Penney Toyota... - williams.b74
So my wife brought her Toyota Prius to Bill Penney Toyota 6/15 for a new 12v battery installed.This battery is installed under the hood not in the rear of the vehicle. The battery was $188.40. The cost of the install was $148.88. When questioned about that cost they said because it took them an hour to install it and she could talk to the installer if she had an issue. Pretty rude service and I'd be shocked if it took an hour to install that battery. Anyway, we will not be getting her vehicle serviced there anymore.
The sales experience was excellent.Service after the sale... - jackson.jerry1954
The sales experience was excellent.Service after the sale is horrible.Took my car for maintenance service 730 in the morning told me would be several hours waiting time
I would need to make an appt to get in sooner.I work, difficult to make appt.Did not need appt to buy my car.Want be back for service or sale.
CAR LEAKING OIL AFTER OIL CHANGE! - KJonline
I'm a regular customer, and have been for years. I go in for my recent annual oil change and inspection as usual. Later on after waiting in the waiting room, I’m told by service advisor Christopher William Leckie there's an oil leak in my vehicle. The oil change was done by the mechanic Demarco Braden of Toyota who shows me the leak shortly after I was informed. The leak didn't look that bad at the time, so I didn't think too much of it.
However, about a month later the oil leak gets worse, and is now leaving noticeable random spots everywhere I park which tells me that something could have possibly went wrong during the oil change for the simple fact that my car was NOT leaking oil like this prior to the service done to it by Toyota. To be fair of the situation, I take my vehicle to another trusting auto shop and mechanic for a second opinion. They discover the bad oil leak is coming from the timing cover, and they feel that the only way that could have happened is if Toyota possibly put the wrong oil in my car.
I go back to Toyota and speak with the service manager Terri Denney to have it looked at again to see what could have possibly went wrong during my oil change. She scheduled me to see the head mechanic John aka JB to look at my car the very next day. Based on John's inspection, he feels that the leak coincidentally just happened around the time of my oil change due to age of vehicle. In my opinion, that's too much of a high coincidence, so I asked John to get an oil sample of my vehicle sent off to have it checked out to ensure they put the proper oil in my vehicle, and that we would just go from there to see what happens. John agrees it's a good idea, and asks his supervisor Terri in regards to getting an oil sample done.
Unfortunately, Terri informs John to inform me that she WILL NOT honor getting an oil sample checked out for my vehicle, and said that I would need to get an oil sample and get it checked out by myself. That response and service coming from the service manager is highly unsatisfying and unacceptable. I gave the staff and company plenty of chances to try to do the right thing on getting this situation resolved. Them not willing to have my oil checked out to see what's causing the problem looks shady and raises a RED FLAG!
My vehicle is an ‘05 Toyota with only 70k+ miles on it. For it to leak oil this bad shortly after its annual oil change by Toyota is no coincidence in my opinion. I feel that Toyota of Enterprise are at fault to the damage of my vehicle, and are trying to cover up their mistakes. I have no choice, but to take further action, and seek service and help elsewhere.
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Could not have gotten better service than Mike and Jimmy.... - Ford F250 2021
Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama
Customer Service is Awesome - Rita B.
Enjoyed my experience with Kerri B,, she was friendly and knowledgeable! I enjoyed the experience😍
I bought my highlander here new in 2015 and would not hesitate to purchase here again!8
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.
Avoid the collision center - LamottRx
Fellow Birminghamians, go somewhere else, especially for any body work. Limbaugh just doesn't care. I've bought a vehicle from them, had it serviced there, and had body work done 3 times on two different vehicles. But they still treated me like I was burdening them with my business when I was in a desperate situation following a wreck. It's their way or the highway; they will not make an extra effort to help you, regardless of whether you are a long time customer or not. So I will take my car somewhere else for repair and buy my next vehicle from a competitor. You may want to bypass some heartache and take your business elsewhere, as well.
Too busy playing on phone to greet service customer. I... - lowmanjr1
Too busy playing on phone to greet service customer. I had to go in and get them after waiting over 10 minutes on the service line. Refused request to use Toyota Genuine Motor Oil for oil change service.
Very knowledgeable and friendly - Another Toyota 17
Went for service but also wanted to check on possibly purchasing a new vehicle.
My service tech, Brandon, put me with Randy. Randy was extremely knowledgeable and friendly. Ended up purchasing a new vehicle.
Service Dept. wasn't good, On 5/22/2021, I had a 7:00 AM... - sbronson6031
Service Dept. wasn't good, On 5/22/2021, I had a 7:00 AM appt. & was there until around 9:48 AM. Unnecessary & uncalled for...