601 Arizona Used Car Service Centers

a friendly, fast service. - juniorbegay642

a friendly, fast service. would recommend worker “Calvin S”, very friendly and welcoming to the place.

I stopped in for a cruise control problem while on a - Brian

I stopped in for a cruise control problem while on a family trip and their service department got it diagnosed and repaired within about 24 hours. I was very pleased with the quick turnaround and service.

Khalil is such a wonderful person. - Abderrazak Bouarada (Issac)

Khalil is such a wonderful person. He helped me a lot in buying my car and spared no time to help me. One of the things I like most about him is that he is always positive and helpful. Khalil, you are truly a wonderful person and I am so happy to have met someone like him.

I called early on a Wednesday morning to speak with the - hyong

I called early on a Wednesday morning to speak with the Service Department. After being put on hold for an extended period of time, I was offered the opportunity to leave a voice mail. I left my contact information with the understanding that someone would return my call that same day. Didn't happen. I emailed the dealership that evening and revived a response from someone in sales assuring me that someone from the Service Department would call me on Thursday. Didn't happen. I tried to speak with a Serice Manager (possibly Efram) on Friday morning and was unable to get in touch with him. I called and was told that a Sales Manager would return my call. Still waiting for that call. - - UPDATE - Finally received a call back from one of the Service Managers. He apologized for the inconvenience and scheduled my vehicle for service on Monday (3 days from today). I appreciate the time that he (Efram) took explaining what might have happened with my prior phone calls and attempts to reach someone in the Service Department. I understand that there may have been a learning curve with their new phone system, but it still is frustrating for customers. I am happy to be able to get my vehicle in prior to two scheduled surgeries and Jury Duty (both in Superior Court and Federal Court). even in retirement, I always seem to have a very busy schedule and depend on my vehicle. Thank you.

Barbara bloss was very helpful, she got me all the - ceceliafrady

Barbara bloss was very helpful, she got me all the information I needed and did an outstanding job in customer service. Thank you

My Service Representative, Keith Wong, is the BEST! - Cate

My Service Representative, Keith Wong, is the BEST! He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with everything I need to make the service process go smoothly. I appreciate is thoughtfulness and care.

Andrew service writer and the mechanic diagnosed a very - Nat

Andrew service writer and the mechanic diagnosed a very difficult to find noise and fixed the problem. Very impressive. Fantastic mechanics.

Gilbert Trijelo was an excellent service manager. - Ruby

Gilbert Trijelo was an excellent service manager. Every time I go here he gives super service. He deserves a big five star review! Thank you Gilbert.

My service writer Garrett has provided my wife and I over... - garytrevor53@gmail.com

My service writer Garrett has provided my wife and I over the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challenging, at best. Through his help and knowledge I was delighted to have purchased a New 2020 XLE Hybrid Highlander, which is brilliant. Big 2 will not disappoint.

Took my truck in for couple warranty items, I was... - hogar1115

Took my truck in for couple warranty items, I was frustrated at the lack of attention to detail completing work to the point of sell the truck and find a new dealer but my service advisor Charity Marriott was great and really went a step above where others had failed, She made me feel Confident in her ability to make sure this type of stuff did not continue happening. Had the truck sold for what I thought was a fair price and I still do, but her commitment to me that things would change made me keep my truck and continue my relationship with Yates. Yes the work was all done and done correctly just not the first time. Thanks again Charity You really did make a difference for Me.

Always clean and comfortable. Complimentary snacks... - Mary

Always clean and comfortable. Complimentary snacks provided in the waiting area. Helpful and friendly staff.

Just completed my first maintenance for my for my Lexus - angelwill769

Just completed my first maintenance for my for my Lexus NX 300. Thank you all again. Thank you Ali for selling me an amazing vehicle, and thank you Chris for helping me with service today. Seriously if you’re in the market for a new vehicle, please go to Lexus Of Arrowhead and as for Ali Zaidi, you will not be disappointed.