15 Arkansas Kia Service Centers

My last visit was great. - PHYLLISPAXTON01

My last visit was great. Service staff were polite and friendly. Johnathon Brooks was an example of what is expected from the service department. I rate him 100% on his work ethics.

To much to talk you into at check in! - hawkinsam

To much to talk you into at check in! Sales of products is to much. I maybe go somewhere else

We bought a Subaru Ascent on Dec. - Shanna

We bought a Subaru Ascent on Dec. 27th and on January 5th the vehicle was jerking like trying to drive a standard and you don't know how. I called the service depart and was told that it does sound like a transmission issue and to bring it in. Long story short we took it in and had to fight with them because they kept telling us that it wasn't covered under warranty even though Subaru extended the warranty on the transmission because they said its a known problem (we didn't know that when buying it or we would not have bought it). I had to call Subaru of America to get that information. They finally send my Subaru to the Subaru dealership to have it looked at. Nothing was ever done with it because they kept saying they couldn't replicate the issue. Even with that Crain would not stand behind their 100,000 mile powertrain warranty and after almost 5 weeks i got my Subaru back with nothing done to it. I have the text from their service person saying that their shop foreman even drove the Subaru and said its a transmission issue. There was no communication from them i had to keep calling to check on things. I emailed the GM Jason and he sent me over to Adam the sales manager because i told them i wanted to trade out of that because i didn't feel safe in it, because I have to take care of my Mother and have a small child and didn't want to be broke down somewhere on the side of the road with them. Adam then tells me he was going to do a "Bare bones Trade" and tells me to look on the website to find something. He then calls me and tells me he was going to tack on $10,000 neg equity onto it and my payment would raise another $150.00 a month. I told him he was crazy and to expect me to do that was absurd. He said let me go talk to Jason and call you back. Still to this day I have not got a call back and still have the a Subaru that has a jerking transmission. This dealership is the worst about communication and because I am a woman Adam thinks he can push over me... Well you got the wrong woman this time. Do not buy from this place if you want any help later on down the road even if its within 1 week of buying the vehicle like me. As we were leaving with the Subaru after 5 weeks the salesman came up to us to ask us what was happening I explained it to him and told him that Jason and Adam both are worthless and he said this is not the first time he has heard this. I told him we would not be back there and he said he didn't blame us that some days he doesn't even want to work there.

Brought in 06 Rio for airbag recall. What was quoted as... - rosaphil

Brought in 06 Rio for airbag recall. What was quoted as a 1 hour job by the manufacturer took the service department 3. My vehicle was returned to me with numerous scratches in the interior and plastic coverings that were not returned to their original place. I immediately contacted Bale Kia upon noticing this and left a message which was not returned for 4 days. My call was eventually returned by managers whom were both rude and uninterested in compensating fuel costs for a return trip to the service department despite their poor work. I decided to cut my losses and take my Kia elsewhere for repairs to avoid dealing with subpar service and disrespectful management. I have no intention of returning to their service department or making purchases from their establishment so I asked multiple times to be removed from all contact lists. They still insist on calling regularly despite my requests.

Refusing warranty service because I filled out about the - crissybruce1980

Refusing warranty service because I filled out about the experience on my visit with them. Said they are parting ways with my business due to trust issue. Worst service office management and associates (-one of them)

Will be taking my business elsewhere. Have bought a total... - Lulu

Will be taking my business elsewhere. Have bought a total of three ÑEW Hundai/Kia vehicles in nwa since 2002 will never buy another...thanks Crain Kia of Bentonville!!!

Matt Schmitt on the customer care team has been very - jennifer

Matt Schmitt on the customer care team has been very helpful and knowledgeable! The best experience we have ever had with someone who truly cares . Thank you Matt! Jennifer ( from Illinois)

Vehicle Trade - Cleasa McLain

I came in to get my Kia Soul checked and decided to talk to a sales person about trading. I met with Nigel and he checked to make sure I didn't already have a sales person I needed to talk to (which I thought was respectful) My original sales person was no longer there so he proceeded to help us out on what we needed. Things worked out for us to trade up to a Kia Sportage and we took care of all the details and came back the next day and got it. Nigel also followed up with us and made sure all was good. Thank You Breeden Kia for helping us out again.

100% Trustworthy - pat.fultz.18

I've been taking my 1994 Honda Prelude (my baby) to Honda Pro for several years now. They use only Honda parts and the quality of work is superb. They never try to push more service on you like some tend to do, they just put comments on your receipt letting you know any recommended work that might need to be addressed at some point. Always friendly and helpful!

Good afternoon McLARTY Nissan dealership. I have recently... - mac25490

Good afternoon McLARTY Nissan dealership. I have recently had my 2015 Nissan Versa serviced at your service center. I scheduled a appointment with my service advisor Jordan Camp. Upon my arrival on Saturday April 11 I was greeted by Jordan. He explained to me in detail what services were going to performed on my vehicle. Jordan was very knowledgeable about all services that were going to take place that morning on my vehicle. Just want to give Jordan a high five for his excellent service and his job knowledge as a service advisor. Sincerely Michael Cox.