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Unparalleled Service and a warm and friendly staff! Stellar! - GabrielPetaluma
I just bought a gorgeous SUV from Maserati of Marin and wish I had found them sooner as the experience was smooth and the staff were all warm and welcoming. I inquired about a vehicle I was interested in that was listed on their website and in less than 30 min had a response and a call. I spoke with Ray on the phone and he was a wealth of information and extremely helpful and patient. I drove down to see the SUV and they had it ready for me when I got there. I was greeted by Tarun who was a pleasure to talk to and he took me for the test drive. I bought the vehicle and couldn't be happier. I will be singing the praises of this dealership to all my friends and colleagues. You won't be disappointed with the level of service and quality at this dealership. Highly Recommended.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great Service - alherbst
.No wait time
.best coffee machine,I want it
.thank you. AL H
Lorena worked with me
Enjoy your Audi
15,000 mile service - Alex WWX
Have been taking my Ghibli here for 2 years now. Service is great, everyone is friendly and helpful. Would reccommend to anyone to bring in their vehicles.
Best of the best - Mondialraf
Ferrari ownership is the fulfillment of a dream and Darko’s service team at Ferrari of Newport Beach ensure it stays that way. They go out of their way to make sure that every little detail of your service experience enhances your ownership. Highly recommended.
A bit of Excellence - Cruizer67
We were looking for a car that Niello happened to have. It wasn't a Maserati that we purchased but we were treated as if it were. The Salespersons that we dealt with were great Jake was very welcoming and Ben was great. I cant say that we have had a better experience purchasing a car from a Dealership. No pressure and great conversation. We were very happy dealing with Ben Kayhan and would recommend him to anyone who visits this dealership.
Thank you Niello Maserati
Prompt and reliable service - pharaoh451
Had to get a recall issue remediate snd they gave me my desired time, got the work done in an hour and always handle issues and service with professionalism and transparency.
Very disappointed - Robthecarguy
November 2018. Was looking for a car to transport my 96 year old father. Got a coupon in the mail from Bob Baker Fiat. The coupon said bring in the Origional coupon and test drive a car and receive a gift. I test drove a car and presented my coupon. No one new anything about.
I came back later that day with my dad and we ended up buying a Certified vehicle.
The sales person brought us our paperwork. It had the agreed upon price plus a $1995.00 warranty.
I asked why we needed a $1995 after market warranty when we had a 4 year manufacture warranty and A certified warranty from the manufacture. She replied you don't and crossed it out.
We bought the car and she said I can only find one key. I said we are not buying it with one key. She found the second key. I asked about the owners guide she said she could not find it.
Got the car home and gave it its first Detail. I found the battery + cover missing. This is a certified car. How did they miss that
Finished the detail and found the water did NOT drain from the wiper cover as designed
I called to make an appointment no one answered the service line I kept getting voicemail and I left several voicemails over the course of four and five days with no return call Finally I called and spoke to the operator Michelle she apologized and transferred me directly to a service writer when I mentioned my previous five phone calls he said yes they're having a problem with their phone system
I finally made an appointment and took the car in. Service writer said he ordered the part. Can take a month to come in. I said a month. He said it's not life threatening.
That was in November 2018 fast forward to January 2019 I've heard nothing from the dealership. Again I called several times and left several voicemails no return call remembering the first experience I called and spoke to Michelle the operator and I asked for service manager after about 10 minutes she came back and indicated he had just left while the service manager left knowing someone was on hold wanted to talk to him Michele asked me to stay on the line while she looked into this she was able to determine that both my owners manual and parts were in stock both had been in stock since the middle of December but nobody bothered to call me
I drove by the dealership to pick up the owners manual and to confirm if the part was indeed in stock I spoke to the parts manager who indicated the part was indeed in stock
I walked up to the sales area and asked for the general manager Kurt Andersen I was told by a lady that I needed to check with the receptionist and she pointed to an empty desk I informed her the desk was empty and again asked for Kurt Andersen again she told me I would have to see the receptionist I later learned this woman is a sales person at the dealership wow very helpful indeed
I was able to speak to Kurt Andersen and explained everything that was going on and my frustrations with their dealership he apologized If you days ago I called to schedule our free oil change and have that part installed I was told they were booked for the next two weeks I asked about the express oil change again they responded we're booked for two weeks I was finally able to schedule an appointment for next week to have both the oil changed and the defective or broken part replaced
At this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the babies are extremely small and difficult to get to and now they've added alph at this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the bases are extremely small and difficult to get to and now they've added Mazaraty
In yesterday's mail I received another one of those coupons or you can call and make an appointment you can go online and make an appointment or you can show up at the dealership as long as you bring the coupon with you and you're entitled to a free gift well you guessed it I did the test drive and I asked for my free gift again no one including the person whose name is on the coupon knew anything about this free gift The managers whose name is on the coupon indicated I should've gone online and registered. I showed him on the coupon that it said I could just come on in as long as I brought the original coupon and I could claim my prize again he said he didn't have anything to give me and that he would mail it to me on Tuesday I explain to him I thought that was extremely unprofessional that's if they've already mailed the coupons he should have a box of prizes under his desk so that he can honor the coupon rather than tell people he'll mail it to them on Tuesday I am 57 I have purchased a lot of new cars a lot of used cars and a lot of certified cars in those 57 years I have never dealt with a dealership that is this disorganized this unprofessional I explain to the sales manager I wasn't going to hold my breath for my free gift or nor would I be purchasing another vehicle from them I also informed him I don't have time for the games at his dealership plays. I informed him that after the free oil change I would be selling the vehicle that I purchased from them and that I would no longer be doing business with them in any fashion that my time is simply too valuable
You may ask why did I take the time to write such a lengthy review I did it to protect you if I've gone through all of these headaches and heartache and only a few months of ownership and I was told that the broken part was not life-threatening and it took them over two months to resolve a non-life-threatening issue can you imagine what would happen if you actually had a real problem with your car
Bad representation of a great brand - MaseFan
They don't answer phones, the service is sub par and the staff is unprofessional. They seem to have issues keeping the good staff and replace is with substandard personnel. Truly a bad representation of a great brand!
STAY AWAY!!! - audreystar18
I urge you to stay as far away as you can from this dealership. As mentioned in other reviews, they are true scam artists who know absolutely nothing about cars. The manager Brooke has the nastiest and most disgusting attitude I have ever witnessed before. She is the most ignorant and malicious individual, who knows nothing about customer service or cars. I am not sure how she's even the manager. Brooke is beyond ill-mannered, and I do not see her as a qualified employee in any line of work or position, because she sure knows how to offend and steer away customers. My family and I were in awe, due to the way she attacked us within the first 3 minutes of explaining a lease. Before we even said anything, she began raising her voice and sassing at us, potential customers. We were given complete different information over the phone than in the dealership, and were trying to clarify some points. Brooke is a major disgrace to Maserati and completely brings the class of the brand down with her inappropriate behavior. I hope she gets out of her misery one of these days and gets her act together immediately, for the sake of the company. I wouldn't even wish for an enemy to cross paths with her. Garbage manager in a trash dealership. Avoid this classless place at all costs.
mislead me on the quality of their presale inspection,... - snickers
mislead me on the quality of their presale inspection, car was repainted which they said was not repainted. Said no oil leaks, it was leaking. no service history, would not provide information on the history of car. Misstatement of numerous issues that showed up in off site inspection.
Excellent dealership and GM - dem1326
I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.
The E-Sales Department gave me a quote, but refused to honor - autogallersucks
I contacted the E-sales department asking if they were willing to match a particular deal. the salesman kept me on for 20 minutes while he went to get "manager approval" at the end he confirmed that they would be willing to extend me the deal if i came in that day. 2 hours later when i show up i'm informed the manager thought i wasn't serous so he said yes but in reality he wasn't willing to give me the deal. when i spoke to the manager he pretended he wasn't the manager and that he never approved such a deal. then he proceeds to tell me if i want the car i'd have to pay 30% more and that i'm stupid for thinking anyone would ever offer a ghibli for $540 a month...
This is not the place to buy a luxury car, they treat you like xxxx, they insult your intelligence and have no respect for your time.