Viva l'Italia! (and Maserati of Marin) - Chris E
Maserati of Marin, as well as my sales guy Eric and the manager Ray, are your key to a little piece of Italy here in the bay area. First of all these cars are amazing and if you’re tired of being a lemming deriving yet another porsche/audi/bmw in the bay area, and I have owned several of each, you need to come test drive these cars. As my dear old Italian friend said as he picked up his new Alpha: “I feel like I am an Italian again!” That pretty much sums up my experience of owning my new Maserati Levante. What a great car and what a great dealership. Completely understated, the team there has been doing this for a long time, across many different brands, and they don’t disappoint. I’m looking forward to getting my next Italian car… something I never thought I would say!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Fantastic service - Bernie
Great people and service at all times. Scott is excellent as are Christian and Jenna. They care and that creates customer loyalty. They are a vital core of the dealership.
Nice Job with Rusnak Maserati of Pasadena - vicsun
I did a nice work with Rusnak Maserati of Pasadena, which is a great dealer. Darren is a friendly seller, and he helped me a lot.
Annual servicing of Ferrari California - Bill Nydam
I recently brought my California T Ferrari in for its annual servicing and Nick Dwyer did an outstanding job. He scheduled the appointment to accommodate my schedule and the car was ready as promised.Nick always takes the time to review all the service that was performed on the car and discuss/explain any and all appropriate items. Additionally, whenever I have a question regarding my car Nick is always very helpful in providing excellent and thoughtful answers.
Very responsive and great follow through - Mimo
Sebastian was terrific. I left a message for service. He called back quickly, made my appointment and when I pulled up he was waiting for me.
He had answers to all my questions to include parts availability.
The car is perfect, done on time exceeding all of my expectations. Best service experience ever.
These guys are on it.
Perfect Service Dept. - Dan
Great customer service. Ron in Service Dept. is fantastic. Took care of everything, kept me informed of status, super helpful. Car was returned clean and perfect.
Bad representation of a great brand - MaseFan
They don't answer phones, the service is sub par and the staff is unprofessional. They seem to have issues keeping the good staff and replace is with substandard personnel. Truly a bad representation of a great brand!
The E-Sales Department gave me a quote, but refused to honor - autogallersucks
I contacted the E-sales department asking if they were willing to match a particular deal. the salesman kept me on for 20 minutes while he went to get "manager approval" at the end he confirmed that they would be willing to extend me the deal if i came in that day. 2 hours later when i show up i'm informed the manager thought i wasn't serous so he said yes but in reality he wasn't willing to give me the deal. when i spoke to the manager he pretended he wasn't the manager and that he never approved such a deal. then he proceeds to tell me if i want the car i'd have to pay 30% more and that i'm stupid for thinking anyone would ever offer a ghibli for $540 a month...
This is not the place to buy a luxury car, they treat you like xxxx, they insult your intelligence and have no respect for your time.
They do not answer their phones or return calls - Pat B
If there was a zero rating that is what I would have given this dealership. Phone calls go straight to an answering machine and no one returns the calls or even online request for a service appointment. I've called at different times on different days of the week and its impossible to get a life person.
I am trying to get a pre-inspection on the return of a lease and was initially told that because the lease was from a different dealer that they do not have the time. How they stay in business is beyond me.
Within two years of the lease there were 2 recalls. Even after scheduling an appointment where I was advised that I should come in on a Tuesday, after I arrived I was told that they could not have the car serviced because they did not have enough mechanics on Tuesday because they work Saturdays, r e a l l y !! Giving me a loaner car with a broken side mirror and having to come back the following day just doesn't cut it!
mislead me on the quality of their presale inspection,... - snickers
mislead me on the quality of their presale inspection, car was repainted which they said was not repainted. Said no oil leaks, it was leaking. no service history, would not provide information on the history of car. Misstatement of numerous issues that showed up in off site inspection.
Excellent dealership and GM - dem1326
I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.