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Koni and Ray were beyond helpful and did everything in... - Anee
Koni and Ray were beyond helpful and did everything in their power to make sure that we got every single thing that we wanted. We are so pleased with how smooth our experience was, thank you so much you guys!!
Top Reviewed Specialists At This Dealership
I had a great experience buying a Giulia from Alfa Romeo... - Mehdi Shahriari
I had a great experience buying a Giulia from Alfa Romeo of Marin. Tarun made everything simple and smooth. It was very easy to communicate and they were straightforward in explaining everything.
Both Tarun and Ismail did their best to make sure I would be happy with my purchase. I wasn’t sure about which car would be the best fit for me, but they allowed me to explore and test drive any car I wanted. It was a great and easy process to get an amazing car.
Sales and Leasing Consultant
Yohana was extremely attentive and helpful for all my... - asatryand
Yohana was extremely attentive and helpful for all my needs. She ensured that the car was serviced quickly and correctly.
Great fast service i have no issues . This is the end of... - alfa
Great fast service i have no issues . This is the end of my review thanks for reading
Smoothest car buying experience ever. One of the best car... - Vinny Nazerian
Smoothest car buying experience ever. One of the best car dealerships all around.
Brand Sales Specialist
I reached out to buy a used car from this dealerships... - vinnievirga
I reached out to buy a used car from this dealerships Rancho Mirage location, dealing with Chuck. They told me the car was available (someone else was interested), we worked through the details and I wanted to put a payment on it and finalize (it would be a phone purchase). They promised to call back within 10 minutes to get the paperwork ready. Chuck called back and said the car was sold to someone else. So I asked to speak with the manager, Anthony, and after explaining what happened, shortly thereafter they called back, apologized and said the car was mine. Then one hour later they sent me an email saying the car was sold to someone else. Requests to speak to the owner thus far have gone unanswered. There are many wonderful dealerships out there, this isn't one of them.
I been in the market for a new Phantom or Cullinan for... - B530e
I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm.
Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have.
Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me.
I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car.
I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path.
SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.
Very disappointed - Robthecarguy
November 2018. Was looking for a car to transport my 96 year old father. Got a coupon in the mail from Bob Baker Fiat. The coupon said bring in the Origional coupon and test drive a car and receive a gift. I test drove a car and presented my coupon. No one new anything about.
I came back later that day with my dad and we ended up buying a Certified vehicle.
The sales person brought us our paperwork. It had the agreed upon price plus a $1995.00 warranty.
I asked why we needed a $1995 after market warranty when we had a 4 year manufacture warranty and A certified warranty from the manufacture. She replied you don't and crossed it out.
We bought the car and she said I can only find one key. I said we are not buying it with one key. She found the second key. I asked about the owners guide she said she could not find it.
Got the car home and gave it its first Detail. I found the battery + cover missing. This is a certified car. How did they miss that
Finished the detail and found the water did NOT drain from the wiper cover as designed
I called to make an appointment no one answered the service line I kept getting voicemail and I left several voicemails over the course of four and five days with no return call Finally I called and spoke to the operator Michelle she apologized and transferred me directly to a service writer when I mentioned my previous five phone calls he said yes they're having a problem with their phone system
I finally made an appointment and took the car in. Service writer said he ordered the part. Can take a month to come in. I said a month. He said it's not life threatening.
That was in November 2018 fast forward to January 2019 I've heard nothing from the dealership. Again I called several times and left several voicemails no return call remembering the first experience I called and spoke to Michelle the operator and I asked for service manager after about 10 minutes she came back and indicated he had just left while the service manager left knowing someone was on hold wanted to talk to him Michele asked me to stay on the line while she looked into this she was able to determine that both my owners manual and parts were in stock both had been in stock since the middle of December but nobody bothered to call me
I drove by the dealership to pick up the owners manual and to confirm if the part was indeed in stock I spoke to the parts manager who indicated the part was indeed in stock
I walked up to the sales area and asked for the general manager Kurt Andersen I was told by a lady that I needed to check with the receptionist and she pointed to an empty desk I informed her the desk was empty and again asked for Kurt Andersen again she told me I would have to see the receptionist I later learned this woman is a sales person at the dealership wow very helpful indeed
I was able to speak to Kurt Andersen and explained everything that was going on and my frustrations with their dealership he apologized If you days ago I called to schedule our free oil change and have that part installed I was told they were booked for the next two weeks I asked about the express oil change again they responded we're booked for two weeks I was finally able to schedule an appointment for next week to have both the oil changed and the defective or broken part replaced
At this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the babies are extremely small and difficult to get to and now they've added alph at this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the bases are extremely small and difficult to get to and now they've added Mazaraty
In yesterday's mail I received another one of those coupons or you can call and make an appointment you can go online and make an appointment or you can show up at the dealership as long as you bring the coupon with you and you're entitled to a free gift well you guessed it I did the test drive and I asked for my free gift again no one including the person whose name is on the coupon knew anything about this free gift The managers whose name is on the coupon indicated I should've gone online and registered. I showed him on the coupon that it said I could just come on in as long as I brought the original coupon and I could claim my prize again he said he didn't have anything to give me and that he would mail it to me on Tuesday I explain to him I thought that was extremely unprofessional that's if they've already mailed the coupons he should have a box of prizes under his desk so that he can honor the coupon rather than tell people he'll mail it to them on Tuesday I am 57 I have purchased a lot of new cars a lot of used cars and a lot of certified cars in those 57 years I have never dealt with a dealership that is this disorganized this unprofessional I explain to the sales manager I wasn't going to hold my breath for my free gift or nor would I be purchasing another vehicle from them I also informed him I don't have time for the games at his dealership plays. I informed him that after the free oil change I would be selling the vehicle that I purchased from them and that I would no longer be doing business with them in any fashion that my time is simply too valuable
You may ask why did I take the time to write such a lengthy review I did it to protect you if I've gone through all of these headaches and heartache and only a few months of ownership and I was told that the broken part was not life-threatening and it took them over two months to resolve a non-life-threatening issue can you imagine what would happen if you actually had a real problem with your car
Outrageous Service Fees - Sbest
This review is for the service department:
On 10/5 i towed my car to the service department and made a claim to my insurance to assess damages to
So far so good.
After 10 days estimates came back and I chose to fix the car at another place then they showed their true colors.
First I was charged a diagnostic fee of 2950 (10hours) on the car. Seriously doubt they did 10 hours of inspection but okay I had agreed to this.
Then they charged me 11days of storage at 3250 usd... and and admin fee of 1805...total 8010... At no point those were disclosed to me.
When I towed the car and received they had treated like a vulgar Kia: it was outside the all time, dirty like crazy, no mats were used inside and they put parts in the trunk not caring to damage the leather. Utterly disgusting
Terrible service!! Worst service I ever experienced!My... - carolkkk
Terrible service!! Worst service I ever experienced!
My 2019 Ghibli S which was leased in March 2020 was broken last Thursday while I was driving on the freeway, it was scary that all of a sudden, lot of lights turned on such as the engine light and battery light, and the speed went from 70mph to 40mph within a few seconds, it was very dangerous, so I got off the freeway right away and had the car towed to Ontario Maserati dealership which I regret the most!!
Chris the service people obviously doesn't want to help, the first thing he said was "our appointment has to be 1 week and a half in advance" I hope the car will tell me it will break down on the freeway 1 week and a half in advance, too. I have to leave the car there and they also don't provide a loaner car. It was last Thursday, the next day which was Friday, Chris called and said some belt was broken and I will have to pay for it (it was about $745) because it is not covered under warranty. I was so surprised to hear that the belt broke on a 15k miles car, isn't it a quality issue? I contacted my sales person at Maserati Anaheim hills and was told I CAN get it fixed there and they won't charge, he was so nice and also offered to contact Ontario for me, and he was told they will try to see if they can cover.
However, after waiting an entire week without a car, I called Chris to check on the car today, he told me the same thing he said last Friday, which is that I have to pay to fix it, or I can contact Maserati headquarters to solve it. If so, why didn't they contact me last week to at least let me know! So I don't have to wait for 1 week for nothing! If I don't call them, who knows how long I will still have to wait?! As of right now, my car's still sitting there at the dealership and I'm definitely gonna contact the Maserati headquarter!
Poor quality of the car and this terrible service are both unacceptable!!
mislead me on the quality of their presale inspection,... - snickers
mislead me on the quality of their presale inspection, car was repainted which they said was not repainted. Said no oil leaks, it was leaking. no service history, would not provide information on the history of car. Misstatement of numerous issues that showed up in off site inspection.
Worst Car Service Experience EverI have been to the... - SezSezer
Worst Car Service Experience Ever
I have been to the Maserati Service four times so far. Except for the first one, all of the rest were very bad experiences. I have tried giving them another chance, and every time I went back there and I realized it was another mistake.
You would expect a good service from a brand like Maserati, but their personal does not seem to be trained well enough to know about on their own vehicles, and also they have no idea about providing a high quality service to their customers. This San Diego Maserati Service is not representing the Maserati brand at all.
I have worked for high end luxury hotels as a VIP Manager, and I know what it takes to provide a good service. Attention to detail, meeting expectations and making sure your clients happy and satisfied, that is it! It is really not a rocket science.
The Quality of Service - One Star
Staff Behavior - One Star
Staff Knowledge - One Star
Meeting Expectations - One Star
Professionalism - One Star
1- They changed my my rear tires and windshield. When I got my car back windshield wiper was ripped and the window tint had dents in two different places, and center console lid latch was broken.
I called them right away, and went back to the dealership in the following day. The staff member told me they are not responsible for any of them. I clearly stated that they changed my windshield and they ripped off the windshield wiper, and he did not seem to care and accept it. He did not even offer to change the wipers. Ridiculously the worst service ever!
2- I went there for the second time to ask for the tire change. When I was there I told them about my experience last time. The manager came and brought a windshield wiper, he installed it. I thought things were changing and they were going to provide me a good service.
After I left I turned the wipers on and I was trying to clean the windshield and it was worse than before. I took it to Autozone to get the part myself, then staff member at auto zone said that they did not take the plastic protector piece from the wiper. It is ridiculous that “ Certified Maserati Service Manager” is not capable of being able know to take off the plastic piece from the wiper when he installed it. Huge disappointment!
3- I called them regarding the steering wheel fluid, and they told me to use CHF S11 on the phone. I was at the Autozone and bought it right away and put it in. I drove to my office and an hour later I get a call from the Maserati dealership and staff member said that that was the wrong one and I should use “Shell Spirax S1 GTF”. Seriously??? This is the service you guys provide? They are not knowledgable enough to know what to use and what to recommend for their own cars.
Wrong information, wrong implementation, no customer satisfaction, no professionalism, no quality service!!!
Overall, I had a great experience! Hannah is fantastic... - cindylawson74
Overall, I had a great experience! Hannah is fantastic and always easy to work with. I don't ever feel like I'm being taken advantage of in regards to repairs.
Excellent dealership and GM - dem1326
I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.
The E-Sales Department gave me a quote, but refused to honor - autogallersucks
I contacted the E-sales department asking if they were willing to match a particular deal. the salesman kept me on for 20 minutes while he went to get "manager approval" at the end he confirmed that they would be willing to extend me the deal if i came in that day. 2 hours later when i show up i'm informed the manager thought i wasn't serous so he said yes but in reality he wasn't willing to give me the deal. when i spoke to the manager he pretended he wasn't the manager and that he never approved such a deal. then he proceeds to tell me if i want the car i'd have to pay 30% more and that i'm stupid for thinking anyone would ever offer a ghibli for $540 a month...
This is not the place to buy a luxury car, they treat you like xxxx, they insult your intelligence and have no respect for your time.
A bit of Excellence - Cruizer67
We were looking for a car that Niello happened to have. It wasn't a Maserati that we purchased but we were treated as if it were. The Salespersons that we dealt with were great Jake was very welcoming and Ben was great. I cant say that we have had a better experience purchasing a car from a Dealership. No pressure and great conversation. We were very happy dealing with Ben Kayhan and would recommend him to anyone who visits this dealership.
Thank you Niello Maserati
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