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Everyone was very helpful. Branden was very clear and... - TEPAINLA
Everyone was very helpful. Branden was very clear and informed me of everything that I should know about the car and my payment options.very
Top Reviewed Specialists At This Dealership
Our experience with Ray at Alfa Marin was superb. He was... - Kathleen
Our experience with Ray at Alfa Marin was superb. He was great in communication with us as we awaited delivery of our Alfa special order, even through the delay with Covid. We are a repeat customer here due to the excellence of all the staff, as well as the service department. We always feel welcomed, and get superior professional customer service. We highly recommend this dealership, and rave about it to others. Wonderful!
Sales and Leasing Consultant
Kyle and the team around him are great and easy to work... - sblankenbeckler
Kyle and the team around him are great and easy to work with. This is my 3rd deal and it’s always easy. and top notch.
Brand Sales Specialist
Did an excellent job providing me with valuable... - jeremy.helke
Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly.
Great customer service..Will be a return customer i... - MTE2325
Great customer service..
Will be a return customer i enjoyed the attention the service adviser gave me and the time he rook to take care of me.
So...This is the second review I have written for Ferrari... - tifosi
So...This is the second review I have written for Ferrari of Newport Beach. The first review was very positve in response to a ferarri trade in and purchase. But you know what they say, One good experience does not a trend make.
I know what you are thinking...My second engagement with them for a trade in and new purchase was a flop. Nope. I am fortunate, after much hard work to be able to afford Aston Martins, Ferraris, AMG Mercedes, R series Audis...and it has allowed me to know a good thing when I see one, and a bad situation to avoid it.
I just completed, again from Massachusetts, a cross country purchase of an extraordinary Ferrari from FNB, invloving a trade in, sight unseen. The Chinese Dragon virus prevented a much desired trip to the dealership, so the transaction was built completely on trust. Their documentation with videos, photos, build sheets, window stickers, service records and multiple phone calls and texts completly bridged my inability to travel.
Oh...yes, there was a trade in, with the dreaded potential of kidney stone stress on price resolution. Were we far apart on my offer and their asking price? Of course. It's a car purcahse. But in 5 minutes (or less), the General Manager Tim Rodgers and I reached an agreement equitable to both. And it was NOT painfull. So you think I am a Big Tech CEO, right? Wrong. I treasure my finances like the rerst of us hard working fools. So while it was a tough negotiation, it was fair, and we actually had some fun doing it. Tim's approach was simple...no one needs a Ferrari, they want one, if that cant be an enjoyable experience, you can always shop elsewhere.
FNB arrabnged the delivery of my car and the pick up of the trade in and it was all done in just 7 days. It arreived fully detailed and serviced. Perfect condition.
Honestly, it doesn't get any better than this.
If you are looking for a special car, and the California livery of colors and options is often the most special, call these folks. You are missing a golden opportunity to get a great car at a very fair price and have a good time doing it.
And NO, I have no relationship or special interest of any kind with FNB. This is an unsolicited review. They just earned it. Plain and simple.
A bit of Excellence - Cruizer67
We were looking for a car that Niello happened to have. It wasn't a Maserati that we purchased but we were treated as if it were. The Salespersons that we dealt with were great Jake was very welcoming and Ben was great. I cant say that we have had a better experience purchasing a car from a Dealership. No pressure and great conversation. We were very happy dealing with Ben Kayhan and would recommend him to anyone who visits this dealership.
Thank you Niello Maserati
They were so helpful and friendly. It was a pleasant car... - ab
They were so helpful and friendly. It was a pleasant car buying experience with no pressure. They went above and beyond to problem solve some challenges. Would definitely recommend this dealership.
Worst Car Service Experience EverI have been to the... - SezSezer
Worst Car Service Experience Ever
I have been to the Maserati Service four times so far. Except for the first one, all of the rest were very bad experiences. I have tried giving them another chance, and every time I went back there and I realized it was another mistake.
You would expect a good service from a brand like Maserati, but their personal does not seem to be trained well enough to know about on their own vehicles, and also they have no idea about providing a high quality service to their customers. This San Diego Maserati Service is not representing the Maserati brand at all.
I have worked for high end luxury hotels as a VIP Manager, and I know what it takes to provide a good service. Attention to detail, meeting expectations and making sure your clients happy and satisfied, that is it! It is really not a rocket science.
The Quality of Service - One Star
Staff Behavior - One Star
Staff Knowledge - One Star
Meeting Expectations - One Star
Professionalism - One Star
1- They changed my my rear tires and windshield. When I got my car back windshield wiper was ripped and the window tint had dents in two different places, and center console lid latch was broken.
I called them right away, and went back to the dealership in the following day. The staff member told me they are not responsible for any of them. I clearly stated that they changed my windshield and they ripped off the windshield wiper, and he did not seem to care and accept it. He did not even offer to change the wipers. Ridiculously the worst service ever!
2- I went there for the second time to ask for the tire change. When I was there I told them about my experience last time. The manager came and brought a windshield wiper, he installed it. I thought things were changing and they were going to provide me a good service.
After I left I turned the wipers on and I was trying to clean the windshield and it was worse than before. I took it to Autozone to get the part myself, then staff member at auto zone said that they did not take the plastic protector piece from the wiper. It is ridiculous that “ Certified Maserati Service Manager” is not capable of being able know to take off the plastic piece from the wiper when he installed it. Huge disappointment!
3- I called them regarding the steering wheel fluid, and they told me to use CHF S11 on the phone. I was at the Autozone and bought it right away and put it in. I drove to my office and an hour later I get a call from the Maserati dealership and staff member said that that was the wrong one and I should use “Shell Spirax S1 GTF”. Seriously??? This is the service you guys provide? They are not knowledgable enough to know what to use and what to recommend for their own cars.
Wrong information, wrong implementation, no customer satisfaction, no professionalism, no quality service!!!
Very disappointed - Robthecarguy
November 2018. Was looking for a car to transport my 96 year old father. Got a coupon in the mail from Bob Baker Fiat. The coupon said bring in the Origional coupon and test drive a car and receive a gift. I test drove a car and presented my coupon. No one new anything about.
I came back later that day with my dad and we ended up buying a Certified vehicle.
The sales person brought us our paperwork. It had the agreed upon price plus a $1995.00 warranty.
I asked why we needed a $1995 after market warranty when we had a 4 year manufacture warranty and A certified warranty from the manufacture. She replied you don't and crossed it out.
We bought the car and she said I can only find one key. I said we are not buying it with one key. She found the second key. I asked about the owners guide she said she could not find it.
Got the car home and gave it its first Detail. I found the battery + cover missing. This is a certified car. How did they miss that
Finished the detail and found the water did NOT drain from the wiper cover as designed
I called to make an appointment no one answered the service line I kept getting voicemail and I left several voicemails over the course of four and five days with no return call Finally I called and spoke to the operator Michelle she apologized and transferred me directly to a service writer when I mentioned my previous five phone calls he said yes they're having a problem with their phone system
I finally made an appointment and took the car in. Service writer said he ordered the part. Can take a month to come in. I said a month. He said it's not life threatening.
That was in November 2018 fast forward to January 2019 I've heard nothing from the dealership. Again I called several times and left several voicemails no return call remembering the first experience I called and spoke to Michelle the operator and I asked for service manager after about 10 minutes she came back and indicated he had just left while the service manager left knowing someone was on hold wanted to talk to him Michele asked me to stay on the line while she looked into this she was able to determine that both my owners manual and parts were in stock both had been in stock since the middle of December but nobody bothered to call me
I drove by the dealership to pick up the owners manual and to confirm if the part was indeed in stock I spoke to the parts manager who indicated the part was indeed in stock
I walked up to the sales area and asked for the general manager Kurt Andersen I was told by a lady that I needed to check with the receptionist and she pointed to an empty desk I informed her the desk was empty and again asked for Kurt Andersen again she told me I would have to see the receptionist I later learned this woman is a sales person at the dealership wow very helpful indeed
I was able to speak to Kurt Andersen and explained everything that was going on and my frustrations with their dealership he apologized If you days ago I called to schedule our free oil change and have that part installed I was told they were booked for the next two weeks I asked about the express oil change again they responded we're booked for two weeks I was finally able to schedule an appointment for next week to have both the oil changed and the defective or broken part replaced
At this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the babies are extremely small and difficult to get to and now they've added alph at this point I feel the dealership is poorly run poorly managed the Fiat Alpha Romero service department is a joke the bases are extremely small and difficult to get to and now they've added Mazaraty
In yesterday's mail I received another one of those coupons or you can call and make an appointment you can go online and make an appointment or you can show up at the dealership as long as you bring the coupon with you and you're entitled to a free gift well you guessed it I did the test drive and I asked for my free gift again no one including the person whose name is on the coupon knew anything about this free gift The managers whose name is on the coupon indicated I should've gone online and registered. I showed him on the coupon that it said I could just come on in as long as I brought the original coupon and I could claim my prize again he said he didn't have anything to give me and that he would mail it to me on Tuesday I explain to him I thought that was extremely unprofessional that's if they've already mailed the coupons he should have a box of prizes under his desk so that he can honor the coupon rather than tell people he'll mail it to them on Tuesday I am 57 I have purchased a lot of new cars a lot of used cars and a lot of certified cars in those 57 years I have never dealt with a dealership that is this disorganized this unprofessional I explain to the sales manager I wasn't going to hold my breath for my free gift or nor would I be purchasing another vehicle from them I also informed him I don't have time for the games at his dealership plays. I informed him that after the free oil change I would be selling the vehicle that I purchased from them and that I would no longer be doing business with them in any fashion that my time is simply too valuable
You may ask why did I take the time to write such a lengthy review I did it to protect you if I've gone through all of these headaches and heartache and only a few months of ownership and I was told that the broken part was not life-threatening and it took them over two months to resolve a non-life-threatening issue can you imagine what would happen if you actually had a real problem with your car
Outrageous Service Fees - Sbest
This review is for the service department:
On 10/5 i towed my car to the service department and made a claim to my insurance to assess damages to
So far so good.
After 10 days estimates came back and I chose to fix the car at another place then they showed their true colors.
First I was charged a diagnostic fee of 2950 (10hours) on the car. Seriously doubt they did 10 hours of inspection but okay I had agreed to this.
Then they charged me 11days of storage at 3250 usd... and and admin fee of 1805...total 8010... At no point those were disclosed to me.
When I towed the car and received they had treated like a vulgar Kia: it was outside the all time, dirty like crazy, no mats were used inside and they put parts in the trunk not caring to damage the leather. Utterly disgusting
mislead me on the quality of their presale inspection,... - snickers
mislead me on the quality of their presale inspection, car was repainted which they said was not repainted. Said no oil leaks, it was leaking. no service history, would not provide information on the history of car. Misstatement of numerous issues that showed up in off site inspection.
Bad representation of a great brand - MaseFan
They don't answer phones, the service is sub par and the staff is unprofessional. They seem to have issues keeping the good staff and replace is with substandard personnel. Truly a bad representation of a great brand!
Excellent dealership and GM - dem1326
I just bought one car and leased another at Maserati Auto Gallery Calabasas and my experience could not have been better. The salesman (John) was very friendly. Scott Richards in finance was great. However, it was the General Sales Manager Fabrizio who was a rock star. He didn't play any games. He was very fair on the price he gave on my trades and made very transparent deals. In other words he showed me their invoices, their costs, their profits, everything. I would recommend this dealership to anyone in the market for a high end car. They will find you what you want and treat you fairly.
The E-Sales Department gave me a quote, but refused to honor - autogallersucks
I contacted the E-sales department asking if they were willing to match a particular deal. the salesman kept me on for 20 minutes while he went to get "manager approval" at the end he confirmed that they would be willing to extend me the deal if i came in that day. 2 hours later when i show up i'm informed the manager thought i wasn't serous so he said yes but in reality he wasn't willing to give me the deal. when i spoke to the manager he pretended he wasn't the manager and that he never approved such a deal. then he proceeds to tell me if i want the car i'd have to pay 30% more and that i'm stupid for thinking anyone would ever offer a ghibli for $540 a month...
This is not the place to buy a luxury car, they treat you like xxxx, they insult your intelligence and have no respect for your time.
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