They black listed me in 2020 because they couldn't fix my - Carlfugler6
They black listed me in 2020 because they couldn't fix my daughter's Mercedes' electrical problem under warranty. Months and five visits. Today I brought my Mercedes in for an extremely expensive wheel alignment. They said my daughter cancelled the appointment. Turns out they did send her an email confirmation for an appointment she didn't make. Mistake #1 Mercedes. Mistakes #2 through 5. Didn't apologize, didn't try to "fit me in", didn't try to reschedule. We did finally get my daughter's car fixed. I assumed Mercedes of Westminster could handle a simple wheel alignment. I was wrong. Jeff, the Service Manager, said I should take my car somewhere else. Disappointing.
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