29 Connecticut Cadillac Service Centers

On point with there pricing estimate. - Montq99

On point with there pricing estimate. Very friendly and accommodating. Awesome service. Work done in a timely manner

Had to come in to get some accessories installed that - Linemanfv

Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!!

Very courteous, and had me in and out in the expected - a2riptide

Very courteous, and had me in and out in the expected timeframe, even washed my truck!

Update to stolen car - wilibru

Their insurance is going to pay for all damages. Scott called to make sure their insurance had contacted me and also recommended a place to have it repaired. His call was greatly appreciated as it let me know they really do care about their customers. It is always the little thing that make for great customer service.

I’ve purchased 3 or 4 Escalades from Cadillac of... - Descalade

I’ve purchased 3 or 4 Escalades from Cadillac of Greenwich over the past 10+ years. The buying process has always been easy which is why I’m a return buyer. This review is for their service department. Nothing but good things to say about the service department. The staff here is Professional, courteous and a pleasure to deal with. From setting up loaner vehicles to picking up and dropping g off my Escalade and notifying me of anything out of the ordinary when it’s left there for service so I am aware of what is going on and making a decision of what to do. Bottom line is I would and have recommended Cadillac of Greenwich to anyone who has asked based on my experience with the sales team and the service team.

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Have been a loyal customer for many years and lately the... - Killingly2009

Have been a loyal customer for many years and lately the service has really gone south. Would bring the vehicle in for minor service work and when we left, there was always something else wrong and a return trip was needed. The first few times we wrote it off on "must have been a friday" but after (4) instances of the same type of return visit, we had to look elsewhere.

Greatest dealership hands down. - Blaze

Greatest dealership hands down. And not to mention my salesman Mr. Mike Silver he is a good guy and the best guy if you’re trying to get in the XT4 or more. He really works with you as long as he has something to work with. He has came through for me on more than one occasions to assist me. So if you’re looking to upgrade or purchase see Mike silver. Until it’s time for my upgrade. Thx Mike for your patience with hubby 😁🙏🙏

Brought my car into service the splash shield under - Neal Buccino

Brought my car into service the splash shield under engine was not put back on correctly the tech did not put in the clips the splash shield was touching the ground. I called service department told them about the problem and asked them what they could do for my inconvenience they would do nothing this dealership is very clean the workers are friendly but management is terrible I have 2 Cadillacs and I will not do business with this dealership again

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

Did a terrible job of balancing new tires and had to - Jerry

Did a terrible job of balancing new tires and had to waste more than an hour for a redo

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

Excellent and timely service at the right price. - parrthd

Excellent and timely service at the right price.