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They Always great and fast service. I never wait to long... - Jessica.pena0512
They Always great and fast service. I never wait to long but they thoroughly go through and make sure your car is in great shape
Top Reviewed Service Specialists At This Dealership
This dealership has amazing staff. They are always... - brittanylc
This dealership has amazing staff. They are always extremely helpful and keep me informed every step of the way. I would definitely recommend going here. All the staff is exceptional in service and sales departments.
The service from this dealership continues to excel. They... - allen.briere
The service from this dealership continues to excel. They got us in quickly and even provided a ride home while they completed the service. The service shuttle was clean and all Covid-19 required saftey steps had been taken.
Assistant Service Manager
Courtesy and professionalism are what I have come to... - Fauchon52
Courtesy and professionalism are what I have come to expect from Premier Kia. Whether I am there for a routine service or something more complicated, I know that the work will be done carefully and completely, for a fair price. The location is very convenient (just off of I-95, Exit 54) and the waiting area is super comfortable.
Certified KIA Parts Consultant
Service & Parts Manager
Very comfortable environment for guests to wait while... - ecuaball1
Very comfortable environment for guests to wait while their auto is being serviced. Super friendly staff, and Frank is the only person I trust to work on my vehicle. All around, great company and will recommend my family and friends to bring their vehicle to Napoli Kia!!
Service Manager Rich Gadomski - Ruthie
Excellent service and refer all our friends and family to work with Rich. He thoroughly inspects the problem and provides a clear explanation of work required.
I keep coming here for service even though I live in... - A. Cherian
I keep coming here for service even though I live in Yonkers and pass a couple of other Kia dealerships closer to me because I bought the car from here and most importantly, the service department is way better than any other Kia dealer I've visited. It is always never-crowded and Brian Nalepa makes you feel like a valued customer. He is knowledgable and very professional. He takes time to listen to your concerns, works with you to find all available discounts, and keeps you updated. I never feel rushed or forgotten and the work has always been done satisfactorily. Brian is one of the main reasons I keep coming back even though I live in another state.
Luke Capelli at Crowley was awesome. His smile under that... - crystalmdavis4
Luke Capelli at Crowley was awesome. His smile under that mask was amazing as he worked very hard to get exactly what I wanted. Thanks Luke for all your help. You were amazing and very helpful
Hi I was there today to have my tires checked and they... - cathymoore62
Hi I was there today to have my tires checked and they did it very fast. I was very satisfied. The gentleman that helped me was very friendly.
Service manager delights in customers dissatisfaction - neveragain
We received a phone call from Kia informing us that our 2015 sorento had been recalled for a software issue concerning the knock sensor in our vehicel. We took our car in and the upgrade was done and our car has not been the same since. The next day the check engine light came on so we made another appointment to bring our car in. The service manager plugged a module into my car to read the error code and then told me that he was not sure what the error code meant and that the software upgrade had nothing to do with the check engine light coming on. I let him know that this was the first time that the light has ever come on.He told me my car has over 100,000 miles on it and asked me if I keep up on the maintenance. After he looked at my service record on his computer he noticed that we regularly bring our car in for synthetic oil changes and tire rotations. He than said that there was nothing he could do and sent me on my way .Our car has been in their service shop 4 times now and still is not right. I believe that the service manager is embarrassed that they broke our car and now can't fix it. Buyer beware,Michael Kia sales staff was fine but the sevice manager is bottom of the barrel.
I was involved in a collision with my brand new truck... - astremblay7
I was involved in a collision with my brand new truck over a year ago and when I got it back from Dario the body shop manager my hood was mis aligned and there were numerous paint defects from the painting that was performed on my truck. The plastic in the wheel wells was also not buttoned back up properly. Upon pickup, I pointed these issues out to Dario and he didn’t want to help so I had to get the General Manager involved. I scheduled a meeting with him and he was very rude and sarcastic to my wife and myself, however, they did make right and repainted, aligned the hood, and buttoned the plastic back up for a complete finish. I picked up the truck and I thanked them for making right on the mistakes. They are my local dealer and I just gave them another shot at my service business for two recalls and now I am noticing rust around my sensors on the rear bumper. I brought the truck in and they told me they would take pictures and send them to Ram for a warranty claim. Almost 3 weeks went by and I never heard anything back ? I then began to call every day until I finally reached the dealerships warranty person Eric who was quite pleasant and assured me that Ram accepted the claim and I could drop the truck off on Wednesday to be repainted. Wednesday morning I got a harassing phone call from Dario telling me that my business was not wanted and that I need to bring the truck elsewhere !!! If this is the level of service that this dealer provides I suggest you look elsewhere
Before I write a review on how long I’ve been trying to... - Kingkem
Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.
Just Awful - lisa k
Avoid this Kia dealer like COVID! Please do not buy a car from this dealership. Kevin Knapp is the most rude and unprofessional employee I have ever met. I purchased a 2018 certified Kia Sportage from this dealership and had to return the next week because of a malfunction with the driver side mirror. I had the Stamford Kia dealership look at it first and they told me that the mirror was from a different car! When we came back and spoke to Kevin, the guy never looked up from his phone and just mumbled "well you bought a used car, didn't you test drive it?" The service department was more sympathetic and helped us out but Kevin was useless.
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Mike’s the best! - Chef15
I’m so excited to drive my 2019 Kia Sportage, Michael Khan knew exactly what I was looking for and he was very helpful and caring.
I am very picky about who works on my car and this shop... - sunlover
I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!
Columbia Ford Kia