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Fast, efficient and super friendly! Great communication... - Mayzee
Fast, efficient and super friendly! Great communication during the entire process.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Their Service Center is excellent. They always take... - albaranowski
Their Service Center is excellent. They always take excellent care of my car. They are friendly and address all my concerns. I highly recommend this Dealership.
Parts and Accessories Consultant
always have great service the staff is amazing always... - AUNTIEMAR328
always have great service the staff is amazing always reccomend
Very efficient service on my Forester. Done in less time... - GLENNDREYER53
Very efficient service on my Forester. Done in less time than projected. People all friendly and helpful. Glad I got the 3 year service plan.
Subaru Service Manager
They will do what is necessary to make things right! - J. Adams
In November of 2019 I visited the service dept. for an oil change. It was my first time ever going to Colonial Subaru with my used but "new to me" Impreza. I had not purchased it from them, however I wanted to take the car to a Subaru dealership for service due to the complexity of a boxer motor.
Unfortunately the experience was not quite up to the standards that I think Colonial Subaru strives for. After leaving a review of the service appointment I was contacted by the Service Manager Art who spoke with me about the entire visit. He offered no excuses and took ownership of the situation. I have to say, it did make an impression that he took responsibility and took steps to correct things. I felt that since he had made the effort to set things right, I at least owed Colonial the opportunity to follow through on their promises and return for my next service.
The service appointment today was a recommended service based on the mileage which was more in-depth. From start to finish it was a totally different feeling from what I had experienced that first time. The service writer Greg was incredible. He asked some questions about how I drive the car and then made a recommendation for a few additional checks that wouldn't normally be part of the service I was in for. (In depth brake system check, cleaning, and adjustment) as opposed to the standard visual check. As it turned out the system was in good shape and there is plenty of life left on the pads and rotors. They did a great job with cleaning and lubricating the slides and caliper components, I also had some play in the parking brake that was no longer there when I got the car back. So obviously the adjustments worked.
Overall, I was really impressed with this visit and I look forward to being able to continue working with them for the life of the vehicle. My first visit was a teachable moment and all signs pointed to the Service manager indeed taking that opportunity to do so. I am glad he reached out to me and even happier that I decided to give Colonial Subaru another chance as they really do value their customers above and beyond what most would expect from a dealership.
I Bring my Subaru and Chevy here for all my service and... - Curtiss.m1991
I Bring my Subaru and Chevy here for all my service and get nothing but great service. Stephanie is such a pleasure to deal with.
My car was due for its 90k maintenance servicing and as... - LouP
My car was due for its 90k maintenance servicing and as always Jonathan was there to answer and address my questions and concerns that I had. I've always had complete confidence when I bring my car in for any type of service to Quality Subaru and this appointment was no different.
Thanks again Jonathan for another great service experience!
Working with Tracy Breen was so easy and informative. We... - Cheryl & Fred
Working with Tracy Breen was so easy and informative. We have bought 2 Subaru Crosstrecks from him over the years. He goes above and beyond to be helpful. Even after delivery, if he sees you come in for service, he will always stop by and make sure everything is ok with the car. His Customer Service is an A+ in our book.
We would not deal with anyone else.
I live on the east end of Long Island and have traveled... - rebarr
I live on the east end of Long Island and have traveled up to Schaller for the last 7 years to buy from them. John Benner has been out salesman each time. Couldn’t be any happier with the service and professionalism we are treated with each and every time.
I took my subaru in to perform a safety recall on the... - C123
I took my subaru in to perform a safety recall on the passenger side airbag. They completed the service and gave me a loaner for the day. This part of the process was simple, easy, and customer service oriented.
However, when i received a phone call from a Service Center employee. I was told that they found a few issues during their routine inspection. I was told that the drive belt was cracking and was in need of replacement. I was quoted just over $300.00 dollars to perform this service. I declined the service.
When I inspected the drive belt I found it to be in perfect working order. There were no cracks, fluid, or any other sign of a close to failing drive belt. I could even still read the part number on the belt.
So, I was lied to. The part did not need to be changed. Further, based on the condition of the bolts holding the belt cover in place it is extremely unlikely that they even checked the drive belt, or many of the other parts they claim in their routine inspection.
Fortunately I am proficient enough with my vehicle to double check against their claims but I know many people who are not and would have paid out a good chunk of change for a repair which was unnecessary.
it is safe to say that I will not be returning to Bertera Subaru Hartford as a customer in any capacity; service, sales, nor parts.
Before I write a review on how long I’ve been trying to... - Kingkem
Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Excuse, excuse, lie, wait longer, excuse - Blondiedez
My sister brought her Subaru into service, months later they STILL cannot fix nor diagnose this “rare” problem; yes “rare” was Kristen’s (service manager) choice word. The service department said they have called in engineers, yet still cannot find this serious safety problem. My sister is making monthly car payments on a car she has not had for MONTHS. I find it astonishing that a car cannot be diagnosed within a day, or even a week, but MONTHS? My sister calls, speaks to Kirsten, gets same excuses over & over & over. Kristen constantly interrupts (I find her professional attitude disquieting, appalling, insulting, disparaging, and lacking honesty) my sister and she repeats exact same excuses she has said for months now, yet still no solution. We live with such technology today that this should have been diagnosed & repaired by now (within 2-3 weeks) OR an offer of a replacement Subaru from their used car lot with consideration of the unrepairable Subaru. My sister LOVES Subaru and would often speak highly of Subaru, until this disaster, which I can completely see & understand why she nor I would recommend Subaru no longer. The stress my sister has undergone; first without her car for months, to hear it’s an undiagnosed rare problem, to be lied to several times (she has ample documentation) and again told she must have patience and wait longer from a callous dismissive service manager- I would say- DO NOT BUY a Subaru, especially from Holgrem Subaru. At this point my sister just opened a case with the BBB of Connecticut, opened a complaint with the DMV, as well as opened a case with Subaru corporate. My sister, still loyal to Subaru thinking her car is a lemon, would love nothing more then to be offered a replacement Subaru, one which is safe (knowing the Subaru she currently owns in the shop is a rare undiagnosable problem so if it is ever “repaired” to feel comfortable in that car again) and a car a company made right. Subaru has built a reputation of customer safety as a main priority, as well as having a quality automobile that lasts generations For the record Kristen says she offered my brother-in-law a loaner, free of charge, which my brother-in-law adbmately denies. Kristen who represents Subaru, as a business manager, while it may not be her fault, it is Subaru’s RESPONSIBILITY at a minimum to diagnosis a car in a timely manner (3 weeks at MAX), offering a loaner after a couple days, which has NOT BEEN OFFERED! So apparently Kristen feels they can keep your only means of transportation indefinitely, to diagnose it, and you keep making payments for a car your not driving and figure out how to get around without your car. Completely unprofessional is an understatement!
I am writing this after hearing this mornings conversation with Kristen; such lack of responsibility and how they are doing my sister a favor! Really? Then to listen to all the different representatives from above mentioned agency's shock and so apologetic to how my sister has been treated (or should I say ignored) I pray someone with authority, a sense of responsibility, obligation to loyal customers and basic respect will read this and consider doing the right thing.
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
I came into Mitchell Subaru to have my Crosstrek serviced... - Littlesinger55
I came into Mitchell Subaru to have my Crosstrek serviced and decided to go to the showroom and see the 2021 cars:) Well,the only car that was there was a cross trek 2021 the same color as I had. I decided to inquire. Josh greeted me and I told him I had 4 more months before my lease.. No problem, Before I knew it I was driving out with a new lease.. Josh Was great!!! He worked with me to get a price I was happy with..They called my insurance broker and I didn’t have to do anything but sign my lease agreement.. I recommend this car dealership to anyone who wants a non pressured and enjoyable eco...
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
I have been to the service department two times, small... - joebac11
I have been to the service department two times, small I’m nature. But they took care of it. And also the parts department is also great. Dave was Awsome. I bought my car in December and I’m happy with Renolds Subaru. And I will be a customer for life.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Not the place to get your car serviced! - Lindarosscs
Not a place to get your car serviced! Driving my car home after its oil change, I notice the hood was oddly bouncing around. Looking at it more carefully the next day, the hood had not been properly latched. Furthermore, after opening and closing several times - I could not get it to latch either. One of their employees was aware that the hood was not properly latched yet released the car to me. At any moment with a gust of wind or a bump on I-95 the hood could have suddenly released while I was driving 55 miles an hour plus. My life could have been at risk. I called my service rep who asked that I bring it in on Monday... Driving my Outback down I-95 (from exit 16 to exit 6) as the hood was bouncing up and down was frightening. I was quite upset knowing that a gust of wind or a bump in the road could cause the hood to fly up blocking my visibility. Their service department fixed the hood. The $39 oil change was credited back to me... Unfortunately my trust in Stamford Subaru has been gravely shaken. How could I return or recommend it given that an employee does not care enough to do their job right and then put my safety at risk?
Worst Subaru of CT. SUBURBAN SUBARU OF VERNON CT has a... - MissLulu
Worst Subaru of CT. SUBURBAN SUBARU OF VERNON CT has a really bad service department. Back in Nov 2020 I had an oil change, tire rotation and all light bulbs replaced. Well not all light bulbs where replaced, the tire rotation was not performed ( but I got charged for it and I was never asked for the wheel lock)I had to bring my vehicle back to the dealership because the oil light was never set up after they changed the oil and the one light bulb that I needed replaced was not replaced but I was charged for it. We are 5 months in 2021 and one of my light bulbs is already out, I truly believe they replaced the bulb from another car. I had an oil change back in February 2021 and the oil light keeps popping up. I really wonder if they actually changed my oil and just reset the oil light? FYI if you give them a bad review on social media they figure out who you are and I am 💯 sure that they have some code where they tell the mechanics to damage your vehicle. I did call the dealer and all I got was the answer machine and till this day I have not received a phone call or an email from them. Funny how back in November 2020 the service department manager R.M emailed me apologizing and I was asked to bring the vehicle back to have the light bulb replaced for free. Oh yeah they went as far as removing one of the wheel locks and not replace it ( it was done intentionally. That same day I had my new tires put on not Suburban Subaru but another dealer and I was told that one of the wheel locks was missing. I blame it on Suburban Subaru of VERNON CT. I say stay away from this dealership. P.s my friend was treated like crap too so he is getting his vehicle service elsewhere ( I don't blame him). I DO NOT RECOMMEND SUBURBAN SUBARU OF VERNON CT to no one. STAY AWAY
I am very picky about who works on my car and this shop... - sunlover
I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!
Dan Perkins Subaru