Scheduled service - STEWARTS
Received a coupon flyer in the mail and took advantage of it. Called to make the appointment. The receptionist was kind to accommodate a convenient time for me.
I waited and my truck was finished before the estimated time.
The service writer (Kyle) went over the invoice. I paid and left.
Top Reviewed Specialists At This Dealership
Product & Leasing Specialist
Excellent Service - SUBH2OBOUND
Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, timely and forthright! His actions were the epitome of customer service!
Sales Manager/Finance Manager
Internet Sales Manager
Chad Getz - Joey Farrington
Chad is a very professional customer service Rep for Honolulu Ford. Made us feel empowered with his knowledge of service. We are happy he informed us about needing rear window wiper, oil change and battery needs to be changed soon. Thank you
Very helpful - Ford fiesta
Freddie was very helpful the whole time we were there.thanks freddie.I highly recommend this car dealership. Thank you very much cutter ford mahalo
Very excellent - Abi
Great people to work with they we're able to help me get my new truck very excellent customer service everything went 100% well thank you kuhio Ford and thank you Jonathan
Worst customer service ever at Jim Falk valley isle motors f - Fred
I purchased my 2016 ford expedition el limited brand new in the beginning of January 2016.I have been getting excellent service from since then,from the old long time employees .But now all of long time employees are gone.And been replaced by new transplants from the mainland took over the dealership and they dont know who are their loyal customer are.I've been buying new trucks,SUVs and cars since 1994 all are fords.But this new management sucks and have no clue have to work with there returned loyal customers.And when you go to service you're vehicle.You dont have you're regular service representative who knows all about you.The new bees are running the show and they just dont care.I brought in my expedition into service for diagnosis and repair.The next day I got it back but returned to the dealership to show the technician he didn't complete putting back the radiator and grille support.He
agreed and thought it was no big deal
Oh well Im not coming back to this dealership until Ford motor company straightened out this dealership of their new awful employees.And their new General sales manager Eric Hoffman has no people skills, no aloha and shouldn't be a manager.Bring back all of the old time employees such as Rey Weiner service representative and sales person Remy Enomoto and Justin Moriki.Replace the current General sales manager Eric Hoffman with Jonathan Smith.