Easy ordering process to customize your perfect truck. - NEDSNOWHAWAII
The team at Honolulu Ford works well together everyone I spoke with during the buying process was knowledgeable & professional throughout the transaction. I appreciate Richard for coordinating the shipping logistics allowing my truck to land on the outerisland in no time at all.
Top Reviewed Specialists At This Dealership
Service Department - Thank you! - SupahJay
I bought my 2016 Edge from Windward Ford and decided to stick with the team here to handle the service aspect throughout the ownership of my vehicle. So when I had an issue with the craftsmanship of the dash, I took it in for them to look at it. After two failed attempts, I brought up my concern and frustration with JR Serna. He immediately jumped on the issue and asked to give him and his service team a second chance. After his initial evaluation, he worked really hard with the manufacturer to ensure that the part was in pristine condition before installing - he even honored to replace a failed rear LED tail light assembly at last minute. I'm happy to report that JR met my expectation with the repair and I will continue to return to Windward Ford and trust they will provide to me excellent service to my vehicle.
Sales Manager/Finance Manager
Chad Getz - Joey Farrington
Chad is a very professional customer service Rep for Honolulu Ford. Made us feel empowered with his knowledge of service. We are happy he informed us about needing rear window wiper, oil change and battery needs to be changed soon. Thank you
Very helpful - Ford fiesta
Freddie was very helpful the whole time we were there.thanks freddie.I highly recommend this car dealership. Thank you very much cutter ford mahalo
Excellent experience from A-Z - Guy from Kauai
I purchased a 2017 Ford F-150. This was a special order. Truck arrived exactly the way I ordered it and the price was exactly what we agreed upon. Matt Williams was my salesman. Matt was really easy to deal with and made this an enjoyable experience. He did what he said he would when he said he would. Stoked with Kuhio Ford and my new truck.
Worst customer service ever at Jim Falk valley isle motors f - Fred
I purchased my 2016 ford expedition el limited brand new in the beginning of January 2016.I have been getting excellent service from since then,from the old long time employees .But now all of long time employees are gone.And been replaced by new transplants from the mainland took over the dealership and they dont know who are their loyal customer are.I've been buying new trucks,SUVs and cars since 1994 all are fords.But this new management sucks and have no clue have to work with there returned loyal customers.And when you go to service you're vehicle.You dont have you're regular service representative who knows all about you.The new bees are running the show and they just dont care.I brought in my expedition into service for diagnosis and repair.The next day I got it back but returned to the dealership to show the technician he didn't complete putting back the radiator and grille support.He
agreed and thought it was no big deal
Oh well Im not coming back to this dealership until Ford motor company straightened out this dealership of their new awful employees.And their new General sales manager Eric Hoffman has no people skills, no aloha and shouldn't be a manager.Bring back all of the old time employees such as Rey Weiner service representative and sales person Remy Enomoto and Justin Moriki.Replace the current General sales manager Eric Hoffman with Jonathan Smith.