Purchasing a New Truck from Out of State - Sunland-Jim
From the very beginning my interacting with Salesman Devon was a great experience. He was patient, informative and always quick to respond to phone calls, text or e-mails. I couldn’t pass up the Great Deal I acquired on my New 2018 Colorado SLT GMC Truck. It was a 5 plus hour drive to the dealership , but was well worth it. We were treated so well by everyone we dealt with at the Dealership and would definitely recommend Steve’s Hometown to individuals seeking to purchase a new vehicle. Jim Ronald
Awesome people - scotte
Went very well Tabatha , Jordan and Robert B made this a very smooth and pleasant buying experience. Thank you very much , second perchance and will be back.
Great Service Crew - atanusa1
Chris and Scott were very helpful in taking care of my needs. They took care of a minor scratch on the passenger side door without asking questions. Mary and Randy were as helpful in several occasions. What a great team you have in your service department Hirning!
bad service experience on recall - LR
Wife’s car had recall on air bag. Dropped off then learned the next day they forgot to order parts. Also got her name wrong on paperwork. It is Colleen.
First car for my son. - Cdowns33
We went to the Robidraux Motors to get a reliable car for my son. Well the Dodge Ram truck was hardly reliable, it was a nightmare!!!!! We bought the truck the car salesman stated that truck was in great condition and it just needed an alignment and an oil change that the salesman assured us he would change on his own time. (Oil was not changed). My son and his grandfather went over to see his uncle and show him the truck and they took it for a drive and there was a loud bang and smoke, the power steering blew up. The next day we took the truck back to the dealer and expressed our concern to the GM, he said it would be taken care of. Well 3 days later we got the truck back and we were driving down I-90 and the truck started smoking so we pulled off to check it out. There was steam and liquid pouring out of the truck. We called the dealer and they towed it the Robidraux to be checked out in the service department. I told them that there were numerous problems to be fixed and safety issues that needed to be fixed. They offered to let us pick out another car to replace the truck. They let us choose from 3 cars, A Versa,Sonata and a Mazda, we drove all 3 and picked the Mazda. The salesman said no you need to get the Sonata. We drove home with the Sonata they said to call Kia and have all the recalls checked. They found the safety belt would not lock properly and Kia said that it was a safety issue and to take it to Robidraux to fix it. The heated seats sparked when they were turned on so they just disconnected them. When we looked at the cars it was dark and raining, so we could not see the tires they were basically bald. The dealer said they would fix all the issues except the tires. We took it home and several months later the entire left side wire system went out, the lights went out, the radio and several other issues. Need less to say since it was several months old they told us it was an as is deal. We then decided to trade it in for a 2017 VW Jetta at the VW dealership which we had no problems at all. I would not recommend buying a car from Robidraux Motors, they sold us a lemon twice and I will never buy another car from their dealership again. I was in customer service in retail for 25 yrs. and my motto was" treat the customers the way you would want to be treated, they pay your paycheck" Without the customers your doors will eventually close which many stores have closed over the last several years. Customer service is very important and can make or break your business!
Pushy Extended Warranty Seller/Poor at Refunding - TERI
Say NO to all the warranty and special coverages (except possibly bumper to bumper). Three months later and STILL waiting for refund after cancellation. UGH!
Simply the worst.... Now they won't even take my calls... - K9NSP
When I first learned that Kendall had purchased Edmark, I knew that it was potentially going to be a bad thing. And it was. But it's much worse than I imagined. From sales to service, Kendall has ruined it all. This is my story...
SERVICE: My truck displayed a check engine light and put itself into low power mode one early morning on the way to work. Low power mode forced me to clear the light to get the truck the rest of the way to work. Upon arrival at the Kendall Service Dept. they were unable to pull a code for the engine light and ended up replacing a $900 motor mount, assuring me that would fix my problem. It didn't. Two days later it happened all over again.
Rather than fix it, I chose to sell. And when I was cleaning out my truck for the sale I discovered some recall paperwork that was sent to me in the past that I simply needed to keep in case this exact problem ever developed. It did, obviously, and the letter arrived so long ago that I didn't remember it. And neither did the service dept..
So I spent $900 on a repair that I didn't need. And when I called to try and make this right they couldn't be bothered to take my call.
SALES: This place used to pride itself on straight-forward deals with no hassle or negotiations. This is your price, take it or leave it. Not always the best way to buy a car, but sometimes you just don't have time to play the game that comes with car buying. Except now they tell you that's the policy, and the games go on anyway, making it the worst possible way to buy a car.
In my case, I simply wanted the price for my trade that the Kelley Blue Book said I deserved. Not the high price, just the fair price. And they came in low. So I reiterated that I simply wanted the fair price that the book publishes, and they actually went lower. And they never would put the price of the car that I was looking at into writing, so I moved on.
Long story short, I went down the street to Peterson Chevrolet where I was in and out in a couple of hours, I received the fair price for my trade that I was looking for without any hassle, and I got a fair price for the car that I was looking for. And you should do the same.
THE MORAL TO THIS STORY is simply this: Peterson Chevrolet, just a few miles down the road in Boise, will treat you fair and respect your time. And you can't run away from the criminals at Kendall Auto Mall fast enough. Lest you just want to hang around and let them mug you while distracting you with cookies. Caveat emptor.
Very unfriendly and Unprofessional - brent123
I wont go in to detail but I caution any one going there look else where First if you have a nice trade in they don't want them and will give you nothing for them. On top of that they High Jacked my Wife's Email and had the audacity to e mail her... She Did NOT GIVE THEM HER E MAIL ADDRESS!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
Awful awful awful awful awful awful - Danielle Payne
Sold my husband and and I a pickup
That can't be worked on in the United States because the warranty won't cover because it's from Canada which we were not told... when we bought the pickup they said that the warranty would cover the pickup and that is not the fact or the truth a year after buying this pickup you have to bang on the dash to start the pickup and the radio went out $34,000 down the drain thanks Rob Green for xxxxxxxxx..... oh and they sold us a warranty that won't cover the broken parts of our pickup and and on top of that they own the warranty they sold us so they pick and choose what they want to cover.....it's just not right
Wackerli GMC service sucks - Ralph Dickenson
Absolutely horrible service and communication from the GMC service department. Took it in to have two valve cover gaskets replaced as well as an oil sending unit. Took it in on a Thursday and got it back Friday.. that would be the Friday 8 DAYS LATER. They blamed it on freight, never took onus for it themselves. I wouldn't wish them and their lack of professionalism on anyone.