A pleasing experience. - fbrig
I enjoyed working with Justin Howard in sales. He was helpful and found the truck that suited me as best he could. I would refer my friends to him.
Top Reviewed Specialists At This Dealership
Internet Sales Representative
Wonderful sale lady Kim luy - Atruckguy
Kim Luy is a greatest car sales woman. Very helpful and knowledgeble. I will purchase my next vehicle from Kim !....and if I ever have any problems with my new truck I know I can always count on her.
Pleasant, straight-forward car buying experience - Clair99
Having purchased perhaps a dozen cars in my life, this was the most pleasant buying experience. Part of the reason is that with sites like cargurus and consumer reports, a buyer can know the going price of a particular car before buying. That makes negotiation pretty straight forward--no pressure, no haggling. But what impressed me was the lengths the salesman went to to identify any and all rebates and price discounts. He found a small ($250) rebate offered through my insurance company's car buying service, but a much bigger discount using smart financing. Another big selling point for me was the lifetime powertrain warranty that kicks in after the manufacturer's warranty ends. It's provided by a third party company, and included in the price of the car. No worries about an expensive engine or transmission repair on down the road. I'm very happy with the overall buying experience, and especially with the price of the car.
New truck that is exactly what i wanted - Gia Michelle
I had a great experience working with Kenny Cohen. He found the truck that was perfect for me. He returned calls and texts immediatly and was able to answer all my questions. This was my first time buying a truck. Kenny made a complicated process easy. He also got me a military discount, so that made it even better.
Salesman went out of his way to help us with our purchase - JM
Tyler was very kind and went out of his way to pick us up in Boise, as we flew into town to purchase our new vehicle. He was kind, prompt, honest and I would recommend him to friends and family to buy their next vehicle. I already know where I am going on my next purchase!
High rating! - Aprilstt13
My husband and I are very pleased with our experience here at Woody Smith Ford. I am a student here at the university, my husband works full time and we just had a baby. We came prepared with what we were willing to spend, what type of car we were hoping to find and also had a down payment in mind that we were willing to put towards the car. We were greeted by Austin the salesman who took us outside right away to look at some cars as requested by my husband. We took a test drive in the 2008 Acadia previously owned by an elderly women who traded in for a smaller SUV. Austin was very polite and held conversation throughout the test drive. The greatest thing was that this car was the car my husband and I had been following online (we browsed online before coming to the dealer, way helpful, highly recommend). We decided to go with the purchase of the car. As college students/starting family we didn't have that big of a budget with nearly no credit, but we were happy to see that Woody Smith Ford was able to make a reasonable deal with us that didn't break our bank! Austin took the time to listen with us, get to know us and was able to relate to us. He followed through with the sale and kept us in the loop while we were waiting for the banks approval. We had to gather everal peices of info for the bank that we weren't prepared for, but Austin helped us locate those sources by giving us internet access while coming up with ideas ok what we could give the bank. This was our first experience financing a car, and overall it was not intimidating, or overwhelming! I would highly recommend coming here, regardless of age or experience with buying cars! Before living in Rexburg we lived in Seattle Washington and have had less positive experience with bigger dealerships in bigger cities.
Worse new car experience ever - Found it
The salesman said he had found the vehicle I wanted, but salesman didn’t get back to me until the next following evening, that vehicle was gone. He tried to sell me a similar vehicle but it wasn’t what I wanted. So He found what I wanted at another dealership, and they were supposed to be sending it, we signed an agreement, put money down and everything on a Thursday night. 5 days later I call asking if they’ve heard anything. I’m told the other dealership had it on the fright truck and a customer saw it and wanted it, and supposedly they sold it to that customer. So Then they find the same vehicle a third time at another dealership but, I’m told the freight is more and it has a moonroof (didnt want) so they now want me to agree to pay another $800.00. I ask them if they would spilt that cost we me, and they wouldn’t. I decided to think about it. Late afternoon I called the salesman got no answer, left him a text message to call me back. Never got a call back, nothing. WOW!
So that night I went down to Lithia Ford and bought a similar vehicle from them. The next morning I get a text message from the salesman at Kendall ford “Good morning, give me a call or text back whenever you can. hope you got some rest and having a great morning!”
Dude what did you think? I was going to sleep on it and want to still deal with you people. Never. Never, never, never will I buy a car, or service my vehicle from Kendall Ford, and I do plan on spreading the word to everyone else not to do business with you!
Stay away - Goodby
Stay away. This has been the worse and I mean the worse experience I have EVER had or seen even. Bought a $30,000 truck thinking this was a reputable place of business. Boy was I surprised. On the test drive we noticed a issue with the transmission and pointed it out to the salesman. We were told he would get with the head salesman and get it in the shop to be fixed. We waited a week went back and the truck was on the lot so we went ahead and bought it thinking they had it fixed as there’s no way they would lie or try and hide the fact they knew it was bad. Got it home first night went out to look at it and antifreeze all over the ground. Ok so a hose went bad. Understandable we thought. They got it in next day and fixed it. Two days or so later driving it and the transmission went bad. Went in they told us well we don’t have a transmission guy so not sure what we can do!!!!!! For over three weeks went without it. They decide to “sub” the work out to someone else. Ok. Then I find out there trying to run it as our warranty instead of fixing it on themselves like they should have done before we even bought it. But ok. Just get it fixed. I get it back and it doesn’t seem right to me but I thought well maybe I’m just feeling it since it just did go bad. I leave town for three weeks almost. Get back and drive it and boom. Transmission is out AGAIN!!! Go back to middlekauf and they tell me it’s not on there hands since they sent it out to there choice of business to be fixed. Well it’s been almost a month again and still no truck. I have paid payments for 4 months and never had a truck that ran right. I wouldn’t recommend this place to even park a car at much less buy one from. And definitely don’t use there service department. If I could give it a negative rating I would. If there was one rainbow to this whole deal. The salesman “rick” went above and beyond trying to get the company to be upstanding. But in the end we’re still here with a lemon and the most untrustworthy and uncaring dealership I have ever seen
Customer service keeps me a loyal customer - mom22kcs
My husband and I have purchased several cars from Goode Motor since 1992. Mike Masoner has been the one who was fantastic help on both. He is my go to guy for a new car and I know everyone who deals with him will have a fantastic experience. Thank you Goode for hiring caring employees who take the stress out of buying a new car. Keep up the good work. I will be back. I tell everyone that Mike is the guy to go to when it is time to buy a new car. Thanks Mike and everyone at Goode Motor in Burley.
Don’t change a thing! - Nicholas S
Strongly Agree - Strongly Agree - Strongly Agree - - -
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Don't change a thing! Everyone at Corwin Ford was courteous and professional and made my experience as easy as it could have been. I have purchased several new vehicles (a couple ford) and no-one else matches the treatment I received at Corwin. I am forever grateful. Please keep it up!
2018 Ram 3500 - ay
Brad was great to deal with. Straight forward, honest and helpful. Rusty was knowledgeable patient and helpful. I will recommend Autoranch to others. A great buying experience and worth the drive.
UPDATED REVIEW - Ray
I prefer to shop locally but this dealer was the only dealer that had the exact truck I wanted! I made the trip from Montana and at the time they were fair to work with. Fair enough for me to spend $36,000.00 on pickup! When I purchased the vehicle I made it known that I MUST have a spare key!!!! The key was not available at the time of purchase but I was told by Kurt the General Manager "not to worry, I know the person that traded this truck in prior to you purchasing it. I will DEFINITELY get you the spare key" Since that day I have personally contacted Kurt on three different occasions via telephone.... over and over I was told don't worry I'm gonna get that key to you... I have tried contacting Brandon the owner and I'm told he does not have a voicemail and they refuse to give me his number or put me in contact with him, instead they will "put a note in front of him to contact me ASAP" this is where the update begins, after posting these reviews the owner contacted me. This was nice to see that these reviews do make some sort of difference for the customer. Anyway, they never did track the key down but they did pay for another key to be made, and provided me with a check to make up for the time and stress I went through because I did not have a spare key (long story...). This was great! up until the point when Kurt proceeded to call me a liar during our conference call with Kurt, Brandon, and myself. This only made the situation worse for me! To be called a Liar! kurt saying "I never said I knew the guy that traded in that truck in, your lying about that"..... what are you thinking? if that was the case why would I ever ask you repeatedly to get me a spare key and you repeatedly told me "I called, or I texted, or oh I got ahold of him but he's on vacation, he's gonna search his entire house when he gets back" KURT if I am lying then it would simply be my fault that I didn't have a spare key and there is no way your company would be responsible! Unbelievable! it is for this reason Kurt and Brandon that I still do not recommend this dealer to anyone! Thank you for paying for a spare key that I was promised, and thank you for the money that aided in retrieving the vehicle, but you simply don't call your customers liars!!!
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
I visited Joe Hall Ford on Dec. 15, 2011. I was... - Will Wiese
I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer.
We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option.
I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did.
2016 F150 Purchase - george
We've had a very satisfying experience while purchasing our 2016 F150 at TomAddis Lake City Ford
Sales consultant Jonathan Hedden was extremely helpful during our decision making process. His professional manner, attitude and expertise helped us work through discussing payment and purchasing options along with features and options available on the F150.
Jonathan worked with us through every step and decision including consulting Business Manager George Pirrie a number of times while my wife had George run through every conceivable interest and payment option.
At one point my wife had a reaction to some Parkinson's medication and we had to leave for the day, both Jonathan and George were very understanding.
The next day (July 7) we came back to the dealership and continued right where we had left off as if nothing had happened, I am most grateful for the professionalism shown by both John Hedden and George Pirrie!
After our purchase, Jonathan Hedden was thoughtful to provide an 'orientation' for our new pickup, showing us everything we needed to know to operate the vehicle and how use all of the digital gadgets! Thank you Jonathan!
Kudos to Jacob in Service for great, fast turnaround while installing our Line-X bedliner, Undercover Flex Tonneau Cover, Weather Tech Floor Liners, & Wheel locks.
A Shout-Out to Dan in parts!
Love our 2016 F150!
Helpful & Happy - FordFav2
Fast, friendly & knowledgeable getting cosmetic stuff & 4WD fixed on our 2013 Ford F-350. They even problem solved our '94 F250 with a shifting problem. THANX !
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.