a new car after our new car was totaled on a trip - Anthony Viehweger
we were looking for a vehicle after our's was totaled on vacation we had limited time before we had to take our rental car back Matthew Page was our sales guy and did everything he could to make sure we got in and out in our new jeep as fast as possible we had a very plesent time dealing with the dealership and would buy here again thanks!
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Great experience! - Anthony0g
I was a little hesitant buying from a dealership for the first time but I couldn't have asked for a better experience! Kim was a pleasure and helped me through every step of the way. I'll be back and recommend anyone else to do the same!
Bought a new Ford F-150 - F-150
I've been looking at a new F-150 for a while, so I had a pretty good Idea what I wanted. My wife and I visited Courtesy Ford to see what they had on the lot and possibly buy. While walking the lot A.J. Bybee came out to see if he could help. After letting him know what we were looking for we checked out a number of vehicles in stock, but none had the features I was looking for. A.J. suggested we check out what the dealership might be getting in. After making sure he knew exactly what we wanted he checked trucks coming in. Unfortunately, none of them fit for us. Not to be thwarted, A.J. then checked where they might find the truck I was looking for at other dealerships within the region. After a short while he found the perfect truck for us. This was around mid-afternoon on a Friday. By the following day a 2 PM we were able to pick up the truck.
A.J. was very helpful. No pressure, just good diligence and carry through. The kind of service I value.
Short and sweet - Nikole
Excellent service, everyone was friendly and helpful. I will recommend this place to all of my friends. They also washed the car before we left.
2016 F150 Purchase - george
We've had a very satisfying experience while purchasing our 2016 F150 at TomAddis Lake City Ford
Sales consultant Jonathan Hedden was extremely helpful during our decision making process. His professional manner, attitude and expertise helped us work through discussing payment and purchasing options along with features and options available on the F150.
Jonathan worked with us through every step and decision including consulting Business Manager George Pirrie a number of times while my wife had George run through every conceivable interest and payment option.
At one point my wife had a reaction to some Parkinson's medication and we had to leave for the day, both Jonathan and George were very understanding.
The next day (July 7) we came back to the dealership and continued right where we had left off as if nothing had happened, I am most grateful for the professionalism shown by both John Hedden and George Pirrie!
After our purchase, Jonathan Hedden was thoughtful to provide an 'orientation' for our new pickup, showing us everything we needed to know to operate the vehicle and how use all of the digital gadgets! Thank you Jonathan!
Kudos to Jacob in Service for great, fast turnaround while installing our Line-X bedliner, Undercover Flex Tonneau Cover, Weather Tech Floor Liners, & Wheel locks.
A Shout-Out to Dan in parts!
Love our 2016 F150!
New car purchase - Janet Steinbrenner
Purchased a new Ford after driving the same car for 15 years. Zach Rouse is such a compassionate salesperson. He explained all the new features which I knew nothing about until I understood without overwhelming me. He set up my phone SYNC for me. He is still available to answer any questions for me. I give Zach Rouse of Kendall Ford Meridian Id the best review possible. Thanks Zach
Excellent...saved me from the sharks at the huge dealerships - Bobbette W.
I had already dealt with 2 bigger dealerships and they treated me like a number. I had financing already & was about to buy a car at Tom Scott Honda lot when they took it upon themselves to run my credit to 6 other places AFTER I had the contract in front of me and caught some add ons I didn't ask for so I made them remove them. While sitting there waiting for a revised contract I got the alerts of inquiries so I confronted them & they said they were trying to help me get a better rate. I didn't ask for it! I ripped up the contract and left! I called Larry Black at Corwin Ford who set my mind at ease. He was so friendly and we talked about the car I liked and I made an appointment to see him the next morning. The car I wanted was pulled up front waiting for me when I got there and I had the best experience ever! They used my already approved financing through Capital One and no one else. They drew up my paperwork and got me into my payment plan I wanted with no add ons I didn't ask for!! Larry Black was super friendly and caring and ready to help me in any way. I'm disabled and even on crutches right now so making my experience that easy was just what I needed. When I need another car or decide to trade in I will go back to Corwin in a heartbeat! Thanks Corwin Ford you care about people which is so refreshing!!
Extremely Satisfied New Car Buyer - Amy
Knowledgeable and Friendly Professional Staff at Middlekauf made our Experience And New Car Buying Dream Come True.I Highly recommend Middlekauf to everyone looking to purchase a new or used vehicle.My family and I will continue to Travel From Rupert to make any and all future vehicle purchases from Middlekauf.Thank you again Jeff Hernandez and Rick Rojas for making our New 2018 Ford Edge purchase possible.Five Star Service.?????
Customer service keeps me a loyal customer - mom22kcs
My husband and I have purchased several cars from Goode Motor since 1992. Mike Masoner has been the one who was fantastic help on both. He is my go to guy for a new car and I know everyone who deals with him will have a fantastic experience. Thank you Goode for hiring caring employees who take the stress out of buying a new car. Keep up the good work. I will be back. I tell everyone that Mike is the guy to go to when it is time to buy a new car. Thanks Mike and everyone at Goode Motor in Burley.
High rating! - Aprilstt13
My husband and I are very pleased with our experience here at Woody Smith Ford. I am a student here at the university, my husband works full time and we just had a baby. We came prepared with what we were willing to spend, what type of car we were hoping to find and also had a down payment in mind that we were willing to put towards the car. We were greeted by Austin the salesman who took us outside right away to look at some cars as requested by my husband. We took a test drive in the 2008 Acadia previously owned by an elderly women who traded in for a smaller SUV. Austin was very polite and held conversation throughout the test drive. The greatest thing was that this car was the car my husband and I had been following online (we browsed online before coming to the dealer, way helpful, highly recommend). We decided to go with the purchase of the car. As college students/starting family we didn't have that big of a budget with nearly no credit, but we were happy to see that Woody Smith Ford was able to make a reasonable deal with us that didn't break our bank! Austin took the time to listen with us, get to know us and was able to relate to us. He followed through with the sale and kept us in the loop while we were waiting for the banks approval. We had to gather everal peices of info for the bank that we weren't prepared for, but Austin helped us locate those sources by giving us internet access while coming up with ideas ok what we could give the bank. This was our first experience financing a car, and overall it was not intimidating, or overwhelming! I would highly recommend coming here, regardless of age or experience with buying cars! Before living in Rexburg we lived in Seattle Washington and have had less positive experience with bigger dealerships in bigger cities.
Advertised prices not true, Don't do business with them! - disgusted customer
Been shopping for a particular vehicle online recently and noticed that Mountain Home Auto Ranch had a good price of $27,413.00 for the particular vehicle. I called them and asked very specifically if $27413.00 was the real price that I would pay for the vehicle and I very specifically asked to make sure that the advertised price was not based on rebates or other things that I might not qualify for and was assured that $27413.00 was the price I would pay. I drove two hours to get to Mountain Home, The price tag hanging on the mirror said $27413.00 as advertised online which was great so I drove the vehicle and said that I would buy it. They wrote the sale up with the price being $29,900.00 and that was the lowest price they would give me, approximately $2500.00 more than the internet price and the price posted on the vehicle. They said that I did not qualify for the military discount so I did not get the price posted on the vehicle which is what I very specifically called and asked them about before wasting 2 hours each way driving there. Mountain Home Auto Ranch intentionally advertises false prices, and the salesman intentionally lied to get me there so I will never recommend doing business with them.
UPDATED REVIEW - Ray
I prefer to shop locally but this dealer was the only dealer that had the exact truck I wanted! I made the trip from Montana and at the time they were fair to work with. Fair enough for me to spend $36,000.00 on pickup! When I purchased the vehicle I made it known that I MUST have a spare key!!!! The key was not available at the time of purchase but I was told by Kurt the General Manager "not to worry, I know the person that traded this truck in prior to you purchasing it. I will DEFINITELY get you the spare key" Since that day I have personally contacted Kurt on three different occasions via telephone.... over and over I was told don't worry I'm gonna get that key to you... I have tried contacting Brandon the owner and I'm told he does not have a voicemail and they refuse to give me his number or put me in contact with him, instead they will "put a note in front of him to contact me ASAP" this is where the update begins, after posting these reviews the owner contacted me. This was nice to see that these reviews do make some sort of difference for the customer. Anyway, they never did track the key down but they did pay for another key to be made, and provided me with a check to make up for the time and stress I went through because I did not have a spare key (long story...). This was great! up until the point when Kurt proceeded to call me a liar during our conference call with Kurt, Brandon, and myself. This only made the situation worse for me! To be called a Liar! kurt saying "I never said I knew the guy that traded in that truck in, your lying about that"..... what are you thinking? if that was the case why would I ever ask you repeatedly to get me a spare key and you repeatedly told me "I called, or I texted, or oh I got ahold of him but he's on vacation, he's gonna search his entire house when he gets back" KURT if I am lying then it would simply be my fault that I didn't have a spare key and there is no way your company would be responsible! Unbelievable! it is for this reason Kurt and Brandon that I still do not recommend this dealer to anyone! Thank you for paying for a spare key that I was promised, and thank you for the money that aided in retrieving the vehicle, but you simply don't call your customers liars!!!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
Wonderful service and an overall great experience.... - babyargo
Wonderful service and an overall great experience. Salesman was very knowledgeable. Would send family & friends to Preston Ford & Charles Flowers.Love my new Explorer and all the features it has.Sales people were all very friendly. Dealership was well maintained and had a great selection of vehicles to choose from.
I visited Joe Hall Ford on Dec. 15, 2011. I was... - Will Wiese
I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer.
We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option.
I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did.
Helpful & Happy - FordFav2
Fast, friendly & knowledgeable getting cosmetic stuff & 4WD fixed on our 2013 Ford F-350. They even problem solved our '94 F250 with a shifting problem. THANX !