The best - Bo
I was passing threw and went into the service department to ask a few question. Matt, jason, and Tyronne. Took really good care of me. Awnsewered all my questions. We i need work done I will go there
Great Service! - Debmus
Rhett was very helpful setting up my new car for the protection package treatments. He is a great guy to work with, very nice. Thanks Rhett!
Top Reviewed Specialists At This Dealership
Bought a new Ford F-150 - F-150
I've been looking at a new F-150 for a while, so I had a pretty good Idea what I wanted. My wife and I visited Courtesy Ford to see what they had on the lot and possibly buy. While walking the lot A.J. Bybee came out to see if he could help. After letting him know what we were looking for we checked out a number of vehicles in stock, but none had the features I was looking for. A.J. suggested we check out what the dealership might be getting in. After making sure he knew exactly what we wanted he checked trucks coming in. Unfortunately, none of them fit for us. Not to be thwarted, A.J. then checked where they might find the truck I was looking for at other dealerships within the region. After a short while he found the perfect truck for us. This was around mid-afternoon on a Friday. By the following day a 2 PM we were able to pick up the truck.
A.J. was very helpful. No pressure, just good diligence and carry through. The kind of service I value.
A friendly, no pressure truck dealership to buy from. - Papa2973
This was only the second time in my life ( I'm 72 years old) that I visited a car/truck dealership and not only encountered absolutely NO sales pressure but made new friends AND bought a great truck at a fair price. I visited Hometown Motors in Weiser Idaho and found the perfect Dodge diesel Ram 2500 series truck and drove it home the same day. The staff that I worked with, Tyler, Steve and Dave were friendly and knowledgable about the product they were selling as well as doing so in the most NON PRESSURE way. I looked around the lot at all of the trucks they had for sale, and only then did I actually meet the sales folks. This first contact was initiated by me and as I walked into the sales office I immediately felt comfortable and was ready to talk business. After asking numerous questions about the truck that I wanted, we drove it. We came back to the sales office, worked out the $ issue and after only a couple hours I left for home in my new truck. I couldn't be happier. Thanks guys. See ya.
Helpful & Happy - FordFav2
Fast, friendly & knowledgeable getting cosmetic stuff & 4WD fixed on our 2013 Ford F-350. They even problem solved our '94 F250 with a shifting problem. THANX !
2016 F150 Purchase - george
We've had a very satisfying experience while purchasing our 2016 F150 at TomAddis Lake City Ford
Sales consultant Jonathan Hedden was extremely helpful during our decision making process. His professional manner, attitude and expertise helped us work through discussing payment and purchasing options along with features and options available on the F150.
Jonathan worked with us through every step and decision including consulting Business Manager George Pirrie a number of times while my wife had George run through every conceivable interest and payment option.
At one point my wife had a reaction to some Parkinson's medication and we had to leave for the day, both Jonathan and George were very understanding.
The next day (July 7) we came back to the dealership and continued right where we had left off as if nothing had happened, I am most grateful for the professionalism shown by both John Hedden and George Pirrie!
After our purchase, Jonathan Hedden was thoughtful to provide an 'orientation' for our new pickup, showing us everything we needed to know to operate the vehicle and how use all of the digital gadgets! Thank you Jonathan!
Kudos to Jacob in Service for great, fast turnaround while installing our Line-X bedliner, Undercover Flex Tonneau Cover, Weather Tech Floor Liners, & Wheel locks.
A Shout-Out to Dan in parts!
Love our 2016 F150!
Best truck buying experience - DODaniel30
Nick Horton made purchasing my 2018 Platinum an extreme please. He knew everything about the truck. I walked on the lot and jumped right in for a test drive. I was searching for the right color and he found what I was looking for in newly arrived inventory.
Most Amazing Dealership - Jmorris11715
Stevie Nix and Carole McComas are AMAZING!!! Worked incredibly hard for us and made it happen! Totally transparent with us! They are the cream of the crop!
Looking for a Unicorn, or a manual 7.3 - 7.3 guy
I contacted Goode Ford via Email from 2,000 miles and 2 time zones away because of a specific used truck they had. I was pleasantly surprised when I saw a 208 number show up on my caller ID. Keep in mind that it was 7:30 a.m. their time. Julie the salesperson, was very professional and accommodating to my request for info, pictures and financial numbers. She was excellent!!!
I wound up not purchasing the truck, but it was not fault of Julie's or the dealerships. I just couldn't make the numbers work.
Keep up the Goode work Julie!!
Excellent service - cdjeff
I've always received excellent service at Middlekauff Ford. The employees are a friendly group. The mechanics are very good. I would recommend Middekauff Ford to anyone one with a Ford.
NEGATIVE!!! BUYER BEWARE - Powerstroke
Worst dealership I have been to in my life. I was in the process of buying a 2007 Ford F-350 6.0. Was told the truck had been through the shop and was good to go. I continued with the paperwork, traded in my current truck and gave them 5500.00 down payment. Loan wasn't completely approved but they let me take it. Not even 3 weeks of owning it, I find coolant all over the driver side fender well. I'm from Idaho Falls so I took it to the closest dealer, "Broadway Ford". They inspected the truck, did there tests and found the truck needs head gaskets. 5500.00 repair by they way. So I call back woody smith and tell them, They agree to fix the truck asap. Long story short, Come to find out Woody Smith never inspected the truck, "so I was lied to", and the truck was suppost go into the shop the day I brought it there. It is now a week later, and they haven't even touched the truck, and they keep giving me the run around!!! DO NOT BUY ANYTHING FROM ANY WOODY SMITH STORES!!!! HORRIBLE SERVICE, HORRIBLE COMMUNICATION!!!! BUYER BEWARE, GO SOMEWHERE ELSE
Update, they dodge my phone calls, I've been hung up on several times, they know they were caught with there pants down on this one, and to ad to it, they took the loaner vehicle they gave me to drive. What the xxxx kind of service is that????
Amazing Customer Service - Branden Krist Navarro
Absolutely the best experience you can get. If you are looking for a car, go see Jeff Eickstaedt and Veronica the staff here is great to work with.. especially from states away.
UPDATED REVIEW - Ray
I prefer to shop locally but this dealer was the only dealer that had the exact truck I wanted! I made the trip from Montana and at the time they were fair to work with. Fair enough for me to spend $36,000.00 on pickup! When I purchased the vehicle I made it known that I MUST have a spare key!!!! The key was not available at the time of purchase but I was told by Kurt the General Manager "not to worry, I know the person that traded this truck in prior to you purchasing it. I will DEFINITELY get you the spare key" Since that day I have personally contacted Kurt on three different occasions via telephone.... over and over I was told don't worry I'm gonna get that key to you... I have tried contacting Brandon the owner and I'm told he does not have a voicemail and they refuse to give me his number or put me in contact with him, instead they will "put a note in front of him to contact me ASAP" this is where the update begins, after posting these reviews the owner contacted me. This was nice to see that these reviews do make some sort of difference for the customer. Anyway, they never did track the key down but they did pay for another key to be made, and provided me with a check to make up for the time and stress I went through because I did not have a spare key (long story...). This was great! up until the point when Kurt proceeded to call me a liar during our conference call with Kurt, Brandon, and myself. This only made the situation worse for me! To be called a Liar! kurt saying "I never said I knew the guy that traded in that truck in, your lying about that"..... what are you thinking? if that was the case why would I ever ask you repeatedly to get me a spare key and you repeatedly told me "I called, or I texted, or oh I got ahold of him but he's on vacation, he's gonna search his entire house when he gets back" KURT if I am lying then it would simply be my fault that I didn't have a spare key and there is no way your company would be responsible! Unbelievable! it is for this reason Kurt and Brandon that I still do not recommend this dealer to anyone! Thank you for paying for a spare key that I was promised, and thank you for the money that aided in retrieving the vehicle, but you simply don't call your customers liars!!!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
Wonderful service and an overall great experience.... - babyargo
Wonderful service and an overall great experience. Salesman was very knowledgeable. Would send family & friends to Preston Ford & Charles Flowers.Love my new Explorer and all the features it has.Sales people were all very friendly. Dealership was well maintained and had a great selection of vehicles to choose from.
I visited Joe Hall Ford on Dec. 15, 2011. I was... - Will Wiese
I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer.
We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option.
I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did.