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My service was excellent. Parts guy immediately helped... - AJDALLY
My service was excellent. Parts guy immediately helped get part installed at Quick Lane. All good!
I do wish Lithia would enforce mask rules though. Will only return if absolutely necessary because of it.
Top Reviewed Specialists At This Dealership
Besides our 6 1/2 wait time in the lobby, their service... - usvette
Besides our 6 1/2 wait time in the lobby, their service and friendliness was great. Except they tracked grease all through the front of our motorhome, of which we'd just cleaned the carpet. They even tracked it all over our entrance step as well. Would have been nice if they'd laid down a runner before going back and forth inside. Now we have to take it in to get it professionally cleaned. Overall though, I'd wouldn't write them off my list.
Very friendly and immediate service. I will definitely... - bp1952
Very friendly and immediate service. I will definitely go back for service, when and if needed again. The technicians were super friendly, also, and very pleasant.
Business Manager Customer Service - Maria
I liked working with John he was great and professional I would recommend him to others.
John is very knowledgeable and polite and kept me informed weekly.
They were friendly and made a good deal on my truck they... - Ramos_1
They were friendly and made a good deal on my truck they were good negotiators and were so helpful on what I needed to be done to my truck.
This was the best car buying experience of my life. Very... - Calandshawn
This was the best car buying experience of my life. Very little back-and-forth. Found the price online along with many high-quality pictures. I drove up to Preston to find the truck and price just as described. The salesman and I settled on a price that I was very happy with and then the dealership honored that price. Very little hassle, no attempt to up-sell me on crap products like window etching, nitrogen filled tires, extended warranties or anything else. Just a straightforward deal and out the door. It literally took less than half an hour for me to show up, do the paperwork and walk out the door with my new vehicle at the out the door price agreed upon and with the interest rate I expected. The general manager, Dave, was fantastic. He personally responded quickly to a concern I raised and corrected the problem immediately. I couldn't be happier with this dealership.
Hereden and Seth we’re amazing helping me with my... - Jrlopezrobles85
Hereden and Seth we’re amazing helping me with my customized van. I highly recommend. Very polite, helpful, kind. If you need a car this is the place to go!!
This is a very great place to buy any rig at. I gave... - tony12deer
This is a very great place to buy any rig at. I gave them two thumbs up and would give them five stars on their customer service. They provide a very friendly calm environment, and have answers to any questions you might have .
Middlekauf is THE BEST TEAM! Professional, friendly,... - Linda Y
Middlekauf is THE BEST TEAM!
Professional, friendly, helpful in all depts. Lease,Sales & Service.
I have just purchased my 3 year leased Fusion from them!
Very disappointed in the sales manager - Culpeper
Tried to do business with these folks and was ultimately disappointed. Could not come to an agreed upon price for the used (3,200 miles) vehicle we looked to purchase. The claim was that Ford considers anything under 4K miles to be new-really? It wasn't new. It was driven for 6 months and showed some minor wear. The manager would not budge on the other vehicle either. I talked to an out of state dealer that trades back and forth with Rokstad and Rokstad refused to send them the other vehicle i was interested in buying once they found out it was me trying to buy it even though they 'are a good trading partner' according to the out of state dealer. I suspect that since the out of state dealer does deeper discounts it would have reflected poorly on Rokstad's manager not wanting to lower their price to make the sale to me, so they simply refused to supply the vehicle to the dealer which was willing to discount more deeply. I guess that is their way of preventing me from getting the vehicle i wanted--they were going to show me by golly. OK, so I went to out of state to another dealer and made a cash purchase and am glad i did.
Rob Sherman did a great job in selling us our Ford... - Shirley
Rob Sherman did a great job in selling us our Ford Ranger. He took a lot of time to explain to us the technical features.
Didn't fix my trucks issue and caused me to run off the road - bwheeler
I had my truck in at Wood Smith Ford. I told them there is a weird grinding sound up on my front wheel. My truck had also just thrown a code the day before I had it in the shop. They took it in and replaced a sensor. I picked it up later the next night right before they closed. When I started my truck none of the codes had been cleared out and it was still making the grinding sound. I had to drive from Rexburg to Jackson Wy. The next morning and while in Jackson the front tire completely locked up and caused me to run off the road. I looked at my front wheel and there were metal shavings all over the wheel and the hub was smoking. I called Woody Smith Ford and sat on hold for 40 minutes. I called back and got a run around that everyone was on lunch. I called down to Lithia Ford Broadway in Idaho Falls and they had me lined up with a tow truck and taken care of in minutes. I still have not been able to get ahold of Woody Smith Ford and it has been three days now. I think they know something... I will be taking all of my personal and all of American Construction Supply's business to Lithia from here on out. Woody Smith will also be paying for my tow truck and the bill from Lithia Ford. The place is a JOKE. They have a new sales team about every two weeks. They all seem to be more interested in scrolling intstagram than selling cars. I cant even get them to get me a price on getting a new truck for me and a new car for my wife. The facility is literally a trailer house and their inventory is impossible to look at because its all packed in so tight you can't drive around and all the inventory is filthy. This is not my first bad experience with Woody Smith Ford. It sure as xxxx is the last experience I will have with Woody Smith Ford.
I have been really disappointed by this local dealership.... - MaryRios
I have been really disappointed by this local dealership. They said to call for best price and they only came down minimal. Then they would not answer my messages in a timely manner. Then they wanted to take the tires and rims off to meet the price I wanted. They were overpriced in the first place. I told them I can go to other dealerships that had a cheaper price than what they were asking. Obviously they do not need my 30,000. So, I will happily go somewhere else. Just be advised to how they operate.
They were willing to make the deal I wanted to do after I... - allenh97833
They were willing to make the deal I wanted to do after I did not take the first offer they gave me. They where willing to work with me
I visited Joe Hall Ford on Dec. 15, 2011. I was... - Will Wiese
I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer.
We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option.
I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
Lithia Ford Lincoln of Boise
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