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Courteous, Professional and Efficient - Gs6464
Cristian was polite and professional. He had everything prepared when I walked in. He was clear and concise in his explanation of the documents I was signing and didn’t waste any of my time. Overall, this purchase was an easy and pleasant experience.
Top Reviewed Specialists At This Dealership
Awesome customer service! - Admin
Eric Gilstrap was our sales representative, friendly and efficient, took care of all our leased vehicles from start to finish. We appreciate this kind of service, as it is hard to find these days! We recommend Eric to anyone looking to buy or lease, he is awesome!
Stopped in to look - RLR
Looking for a good used vehicle, Ken Cohen helped us find the perfect vehicle, My wife and I and my dog Walter were treated with the utmost respect. Ken was extremely knowledgeable and professional. The whole team at the dealership were friendly and courteous. When buying vehicle it can be a little stressful but not here. I would not hesitate to go back. Thanks again to Ken Cohen,
Customer service keeps me a loyal customer - mom22kcs
My husband and I have purchased several cars from Goode Motor since 1992. Mike Masoner has been the one who was fantastic help on both. He is my go to guy for a new car and I know everyone who deals with him will have a fantastic experience. Thank you Goode for hiring caring employees who take the stress out of buying a new car. Keep up the good work. I will be back. I tell everyone that Mike is the guy to go to when it is time to buy a new car. Thanks Mike and everyone at Goode Motor in Burley.
Fast and professional - Iowacargirl19
We were traveling from Iowa to Hailey for our sons wedding. Our car began to sound strange, but we weren’t sure what was wrong. We stopped at Silver creek Ford nd within an hour they checked out our car, found parts gave us a loaner. By noon the next day we had our car back good as new!
Thank you Evan Durrant For you’re fast and professional service. Evan even called our mechanic in Iowa to confirm the part warranty. Everyone was very kind and professional
Pleasant, straight-forward car buying experience - Clair99
Having purchased perhaps a dozen cars in my life, this was the most pleasant buying experience. Part of the reason is that with sites like cargurus and consumer reports, a buyer can know the going price of a particular car before buying. That makes negotiation pretty straight forward--no pressure, no haggling. But what impressed me was the lengths the salesman went to to identify any and all rebates and price discounts. He found a small ($250) rebate offered through my insurance company's car buying service, but a much bigger discount using smart financing. Another big selling point for me was the lifetime powertrain warranty that kicks in after the manufacturer's warranty ends. It's provided by a third party company, and included in the price of the car. No worries about an expensive engine or transmission repair on down the road. I'm very happy with the overall buying experience, and especially with the price of the car.
High rating! - Aprilstt13
My husband and I are very pleased with our experience here at Woody Smith Ford. I am a student here at the university, my husband works full time and we just had a baby. We came prepared with what we were willing to spend, what type of car we were hoping to find and also had a down payment in mind that we were willing to put towards the car. We were greeted by Austin the salesman who took us outside right away to look at some cars as requested by my husband. We took a test drive in the 2008 Acadia previously owned by an elderly women who traded in for a smaller SUV. Austin was very polite and held conversation throughout the test drive. The greatest thing was that this car was the car my husband and I had been following online (we browsed online before coming to the dealer, way helpful, highly recommend). We decided to go with the purchase of the car. As college students/starting family we didn't have that big of a budget with nearly no credit, but we were happy to see that Woody Smith Ford was able to make a reasonable deal with us that didn't break our bank! Austin took the time to listen with us, get to know us and was able to relate to us. He followed through with the sale and kept us in the loop while we were waiting for the banks approval. We had to gather everal peices of info for the bank that we weren't prepared for, but Austin helped us locate those sources by giving us internet access while coming up with ideas ok what we could give the bank. This was our first experience financing a car, and overall it was not intimidating, or overwhelming! I would highly recommend coming here, regardless of age or experience with buying cars! Before living in Rexburg we lived in Seattle Washington and have had less positive experience with bigger dealerships in bigger cities.
Broadway Service Repair - Hightower
We are from Canada and our truck broke down in Idaho Falls. Broadway Ford was booked but they said they would fit us in. They assessed the damage and proceed with the repair. Matt in Customer service was fantastic! We were treated like family. He was in contact with us throughout the repair. If Ford were to award medals for Service above and beyond...Matt/Broadway Ford would win it hands down. If anyone needs service in Idaho Falls take your vehicle to Matt...you will not be disappointed!!
You made a lady cry - Akyingling
We found a 2013 2500 Cummins in our price range and called to get more info on the mileage. I went back and forth during the day with Vincent via email and text. We were told the truck was in detail and to come on in, which we did. I texted Vince and let him know when we would be there. With us living in Star, it took us an hour to get to the dealer. Once we did, we were told that it wasn't in detail, it was getting a NEW ENGINE and we couldn't even look at it. We walked the lot waiting for help for 20 minutes. Finally getting help, they took us around to show us trucks that we weren't interested in. At that time, I was frustrated and in tears. They offered us gas money, which we turned down. I left the dealer crying and wondering why we were treated the way we were. Thank you for showing us what a "hometown dealer" is really like.
Quick Lane service - Not impressed
Poor service. Inaccurate information, dishonest, overpriced. I got a notice in the mail specifically for this location that let me know my 30,000 mile service was getting close and the gave me a coupon for 10% off and a free carwash. They did not wash my vehicle and they gave me $10 off not 10% off.
Nothing special about this place just crap service and deception served with a smile.
I will not be coming back
Fast honest and direct - Amitacs
Nothing hidden, to the point fast translation and very good customer service.
I went to trade in my truck to a new truck, prior going to the dealership I call and talked to a sales associate, Andrew Pritchard whom I did not know then he was willing to give me some numbers over the phone for my trade in without forcing me to bring the truck in, which was a first. Upon my arrival at the dealer I had great service, fast service, and a good deal. I’m very happy with this dealership and Andrew Pritchard.
Worst dealership I’ve ever dealt with!!! - Jsec402
I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closest 2018 I could find with the options we needed. My salesperson was Rusty McAlexander. Before I made the drive, I specifically asked the sales manager, Brad Caldera and Rusty multiple times if there was any previous damage on the vehicle to make sure there wasn’t going to be any surprises when I got there. Previously, I looked at a similar truck in Missouri and the dealer disclosed that there had been damage repaired, but only after I drove 6 hours. I did not want that to happen again. Brad and Rusty from Mountain Home Auto Ranch even joked about how they “don’t do that kind of stuff there” when I asked. A week after I got the truck home, I found out it had been damaged/wrecked and repaired very poorly. I was flat out lied to. I called and talked to the service manager, Craig Clifford. He told me that damage does not have to be disclosed and they sell previously damaged and repaired “new” vehicles almost daily. When I tried to explain how deceiving that is, he hung up on me. When I called back he tried to deny it. He eventually told me to go get the truck repaired correctly and they would pay for it, so I gave up arguing with them and had the fender repainted and the headlight fixed. I emailed him the invoice and got no response. I had to call and leave a message everyday for over a week. When I finally got ahold of Craig, he lied to me again! He denied ever getting any of the messages and denied ever telling me to get the truck fixed, so he wasn’t paying the invoice. I have called and left more than 10 messages for the general manager, Darren Potter, Craig and Brad, and still haven’t received a call back. I’ve never been treated so poorly and lied to so many times by a dealership after spending that kind of money on a vehicle. All I asked was that they do what they can to make it right. They don’t care about their customers at all. Mountain Home Auto Ranch is the epitome of that shady car dealer we all hate. I’ve given them plenty of time to make things right before writing this review. You are absolutely OUT OF YOUR MIND if you spend money with these people, they will mislead and deceive you every chance they get. Buy your vehicles in Boise, these people are NOT worth the drive.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
I visited Joe Hall Ford on Dec. 15, 2011. I was... - Will Wiese
I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer.
We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option.
I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did.
2016 F150 Purchase - george
We've had a very satisfying experience while purchasing our 2016 F150 at TomAddis Lake City Ford
Sales consultant Jonathan Hedden was extremely helpful during our decision making process. His professional manner, attitude and expertise helped us work through discussing payment and purchasing options along with features and options available on the F150.
Jonathan worked with us through every step and decision including consulting Business Manager George Pirrie a number of times while my wife had George run through every conceivable interest and payment option.
At one point my wife had a reaction to some Parkinson's medication and we had to leave for the day, both Jonathan and George were very understanding.
The next day (July 7) we came back to the dealership and continued right where we had left off as if nothing had happened, I am most grateful for the professionalism shown by both John Hedden and George Pirrie!
After our purchase, Jonathan Hedden was thoughtful to provide an 'orientation' for our new pickup, showing us everything we needed to know to operate the vehicle and how use all of the digital gadgets! Thank you Jonathan!
Kudos to Jacob in Service for great, fast turnaround while installing our Line-X bedliner, Undercover Flex Tonneau Cover, Weather Tech Floor Liners, & Wheel locks.
A Shout-Out to Dan in parts!
Love our 2016 F150!
Helpful & Happy - FordFav2
Fast, friendly & knowledgeable getting cosmetic stuff & 4WD fixed on our 2013 Ford F-350. They even problem solved our '94 F250 with a shifting problem. THANX !
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.