20 Idaho Ford Dealers
Service writer was very professional and service to my - FRED.SANDYRICE
Service writer was very professional and service to my Ford Edge was quick and done correct .
Top Reviewed Specialists At This Dealership
General Sales Manager
Very helpful working with my situation, all options - Jana
Very helpful working with my situation, all options explained to me, very friendly world strongly recommend
Service was quick and efficient,Jason was professional - charliepar
Service was quick and efficient,Jason was professional and service was competed on time as promised! Very good service department!!!
Anayeli Guadarrama is really good at her job she’s very... - Alexg
Anayeli Guadarrama is really good at her job she’s very friendly and helpful only reason y I keep bringing my Ford there great people
Sales Department is excellent to deal with. - rafterr
Sales Department is excellent to deal with. The service department is the most useless I have ever dealt with. I have been trying since August of 2020 to get a warranty replacement of my running boards on the brand new truck I purchased from the dealership. One of the service writers took photos of the chrome that is bubbling up, I have sent photos on two different occasions and I asked my salesman for help, he took photos. There still has not been anything done to get them replaced. I would return to purchase another vehicle but any service work other than an oil change I will go some place else.
The used car dealership was the poorest I’ve ever delt - sbennett0001
The used car dealership was the poorest I’ve ever delt with. For two days they completely ignored my emails and inquiries. When I went to their website and chatted with the online person, i finally got a reply from three people, but after responding to all 3 people. Noone was willing to follow up and get me information about the car. After three days of frustration, someone finally sent me a msg saying the car had sold. There horrible response time, and apparently having zero interest in selling a car, I found out I had lost the car to someone else. This is (so for) my worst experience with any dealership. Im 52, and have dealt with alot of dealerships all over the country. This one definitely needs new salesmen.
I was headed to McCall from Utah on a trip last week and - Casey
I was headed to McCall from Utah on a trip last week and had truck problems. I stopped into this dealership as my truck is a Ford and they are a Ford dealership. Lindsay Walcker in the service department was AMAZING, helpful and a calming influence at the time. She was able to quasi diagnose the problem, was hospitable and suggestive with solutions and made "vehicle problems" less problematic. The other people on the staff that I interacted with were great as well. Great service staff from my experience!
Not only did we have ana amazing sales rep, we had a... - zmclaws
Not only did we have ana amazing sales rep, we had a whole amazing staff help us. Tanner kept in amazing contact with us and helped us to get the truck of our dreams. 100% recommend
Very bad service, I took my truck to have the steering - alonso
Very bad service, I took my truck to have the steering wheel controls fixed and the air bag light that is on, and instead of having it fixed, they aligned the tires, which is why the steering wheel controls were broken
Kenny Cohen was great to work with, answered all my - Damarisbelieved
Kenny Cohen was great to work with, answered all my questions and did n78.00ot pressure me Into a car I did not want. He allowed me to pick the cars I wanted to look at and test drive. I went to just look at cars with no plans to buy yet, but drove away with one I am sure I will love.
Very friendly and immediate service. I will definitely... - bp1952
Very friendly and immediate service. I will definitely go back for service, when and if needed again. The technicians were super friendly, also, and very pleasant.
This place sucks drove 5 hours after making the deal and... - klint51
This place sucks drove 5 hours after making the deal and they didn't have the boat phony xxxxxx. Nobody seemed to have any idea when they would have it because the manager was demoing it on his day off.
Very disappointed in the sales manager - Culpeper
Tried to do business with these folks and was ultimately disappointed. Could not come to an agreed upon price for the used (3,200 miles) vehicle we looked to purchase. The claim was that Ford considers anything under 4K miles to be new-really? It wasn't new. It was driven for 6 months and showed some minor wear. The manager would not budge on the other vehicle either. I talked to an out of state dealer that trades back and forth with Rokstad and Rokstad refused to send them the other vehicle i was interested in buying once they found out it was me trying to buy it even though they 'are a good trading partner' according to the out of state dealer. I suspect that since the out of state dealer does deeper discounts it would have reflected poorly on Rokstad's manager not wanting to lower their price to make the sale to me, so they simply refused to supply the vehicle to the dealer which was willing to discount more deeply. I guess that is their way of preventing me from getting the vehicle i wanted--they were going to show me by golly. OK, so I went to out of state to another dealer and made a cash purchase and am glad i did.
This was the best car buying experience of my life. Very... - Calandshawn
This was the best car buying experience of my life. Very little back-and-forth. Found the price online along with many high-quality pictures. I drove up to Preston to find the truck and price just as described. The salesman and I settled on a price that I was very happy with and then the dealership honored that price. Very little hassle, no attempt to up-sell me on crap products like window etching, nitrogen filled tires, extended warranties or anything else. Just a straightforward deal and out the door. It literally took less than half an hour for me to show up, do the paperwork and walk out the door with my new vehicle at the out the door price agreed upon and with the interest rate I expected. The general manager, Dave, was fantastic. He personally responded quickly to a concern I raised and corrected the problem immediately. I couldn't be happier with this dealership.
Good people to work with. Service is great help was... - tntchloe
Good people to work with. Service is great help was great. And they really worked extra hard getting me into my truck
Never contacted, no reply. - shimerdad
Never contacted, no reply...Just a quick note of maybe "its sold" could of been nice if that was the case....
My regret is I went in to buy a truck from this - Omar
My regret is I went in to buy a truck from this dealership during a time when I shouldn't have, however, we NEEDED IT. After weeks of shopping and comparing prices, I found a 2010 Chevy Silverado 1500 LTZ at this dealership. They were asking way too much to begin with, almost 20K. I negotiated with them and they will not go below $17,500 which is still above and beyond the book value. Anyway, I was getting tired from shopping and I was told it was clean!! So I went in after work, I get off at 5pm. I darted out of my house and made it to Soda Springs at 6pm. Because I am a considerate person, I took their word for it, and it looked beautiful. I test drove around the town with a hustle since I am keeping them late (Big Mistake). Also I didn't check every little detail like I should, thinking (They are asking way too much for this truck, but it is still cheaper than the other options I was considering (RAM), it must have gone through their shop right? Wrong. So I go sign the paperwork like an idiot on 07/21/22, but before I do I asked Denika the sales person, a few questions, and she knows nothing about the truck, the back up camera was not working, so I asked her why isn't it working? She kept pushing buttons on the mirror and it turned on. I figure maybe I need to play with things and everything is working fine? When she handed the keys she didn't know what all of them were for except for the ignition and the Tonneau. Anyways. I proceeded to the finance office, and asked about extended warranty, and the one they offered was terrible. It gets better, I drive it home and bring it up to speed, it shakes. We smell strong coolant coming into the cabin by the time we get home. The rear DVD system doesn't work (One does, the other doesn't when we clicked it, we clicked the one that did work, lucky us, but the main one that DVD's goes in does not even turn on). Then I push the power folding Mirror, one folds, the other doesn't. Engine light came on. I call them the next morning, freaking out, and wanting to return it, I get told by Jodi the Finance lady, NOPE. Work with your sales person. I reach out to Denika, she ignores me. Then when she responds, she said that they can look at the shaking and coolant because that is a safety issue. However we are very busy (of course) hit it and quit it. We agreed for me to drop it off on Sunday 07/24/22, and they will look at it Monday 07/25/22. I dropped it off Sunday, and come Monday, I hear nothing. So I get anxious, and I text Denika, no response. Then later I get a text from Colton in Service, telling me they will look at it later and they are two weeks out. Days go by, and it's the end of the week already. Then Denika gets back to me on 07/28/22 to let me know they finally figured out what was wrong (Radiator leaking). Then she waits all day to tell me what the plane is. Then I ask a few hours later, Any updates? she replied "They are still looking at it and for the parts." At this point my patience is running thin, so I reply, "Can't you guys just take the truck back and unwind this deal? This is getting ridiculous to be honest. It's taking a week to figure out what is wrong with it, and I don't know how long to find the parts, and then however long to actually fix it. THIS SHOULD HAVE BEEN DONE BEFORE YOU LISTED IT FOR SALE! I NEED A TIME FRAME PLEASE. No response from Denika. Then on 07/28/22, I got a response that they got all the parts and they should get it done by Thursday 08/04/2022!!! Long story short, I got the truck back and none of what they said they fixed was fixed. Power folding mirrors still not working, neither the DVD player nor the radiator reserve look like it was flushed to put the new one in. PLEASE DO NOT BUY FROM HERE...I beg you, I am trying to do you a huge favor by paying it forward. Learn from my mistakes, be smarter than me. Buy your peace of mind and don't let what is supposed to be a joyful experience by buying something new, even if it is used, a horrendous experience, because it will be. Also watch for their generic, cheesy response.
Bought a vehicle used Jeep based on pictures from the - Colin Funk
Bought a vehicle used Jeep based on pictures from the internet and on the verbal from Paul sales guy the car went through a complete inspection...could not go look in person 400 miles away. Picked up the vehicle on our way to daughters wedding and hooked to our RV. When we finally got to destination I went over the whole car and found out the rear seat center seat belt would not retract...safety issue and the driver door and rear driver side door locks not working. Paul emailed me and called to follow up and see if I was satisfied...6 days later (after our daughters wedding) I told Paul about the 2 issues...reply...sorry car is as is and we won't help you fix those items...goodbye. Granted I bought as is...I know what that means...but safety issues should never be in question.
I am going to file a complaint with the Idaho Consumer Protection Unit and ID DMV unit that issues dealer licenses...I think they will be interested in knowing that Tadd Jenkins Ford in Blakefoot is selling vehicles with safety issues.
Lithia Ford Lincoln of Boise
Lead F&I Manager