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Tyler was awesome…very diligent and efficient in helping... - rerichson
Tyler was awesome…very diligent and efficient in helping to get my truck processed. Would definitely refer lithia to friends and family and use again
Top Reviewed Service Specialists At This Dealership
QL Service Advisor
QL Service Advisor
Anayeli Guadarrama is really good at her job she’s very... - Alexg
Anayeli Guadarrama is really good at her job she’s very friendly and helpful only reason y I keep bringing my Ford there great people
Poor customer service - Mike F
We purchased a 2012 Lincoln MKZ from a dealer in Pocatello. We first went to our local Lincoln dealer (Middlekauff) in Twin Falls. We were specifically looking for a Lincoln hybrid. When speaking with the Middlekauff salesman we were informed that they did not have a hybrid. The salesman then tried to convince us to buy a different Lincoln or Ford. I asked if they could arrange to receive one from another Ford-Lincoln dealer in Idaho or Utah. At that point the salesman simply walked away.
Several years later my wife took the car into Middlekauff for routine maintenance and an oil change. Upon arrival at the service desk she was ignored by the service manger who was busy shuffling papers and then walked away. About 15 minutes later he returned and accepted the keys to the car and the service was performed. Subsequently an electronic survey was provided, and my wife completed it. She noted that the service manager was not prompt in recognizing and responding to her presence. Several days after posting the survey, a handwritten note was received by mail from Middlekauff management wherein the author indicated that my wife would “perhaps be happier going to Jiffy Lube in the future”. We ceased taking the car into Middlekauff for service.
Several months ago we received a recall notice from Ford-Lincoln that the car had a potentially defective airbag. We took the car to our local dealer (Middlekauff). The service manager was not pleased that we had purchased the car from another dealer but agreed to honor the recall notice. We picked up the car two days later and found that the car had a small cut in the back seat, the molding on the A pillar was broken/dislodged and there was grease on several areas of the interior of the car. Due to the previous experience with Middlekauff we elected not to return and lodge a complaint. Two days later the airbag indicator light came on indicating an issue with the recalled/replaced air bag.
We took the car to a Lincoln dealer in Boise last week. The diagnostic tests performed found that there was a loose wire in the electrical harness under the seat that had probably been dislodged during the recall/replace work done at Middlekauff. Upon returning home my wife contacted the customer service manager at Middlekauff and explained the situation. She was told that since we did not immediately return on finding the damage and grease there was nothing they could/would do about it.
We will never purchase a vehicle from Middlekauff or have service performed at that establishment. We will let others know of our experience and will recommend that this facility does not represent the Lincoln brand in a positive manner.
I am giving this place a 2 star because the sales crew... - rickbakeman
I am giving this place a 2 star because the sales crew was pretty decent. John sold me my 2020 F-350 DWR. The sales manager was pretty cool too.
At 1500 miles, I had a transmission pan leak. I called and told them it needed a new pan. I even tried to order the pan so it would be there in 8 days when they could get me into the shop. 13 days after making an appointment, I got my truck back. Then at 25,000 miles It is in for major repairs of a yet to be known nature in Little Rock Arkansas. I called my "dealership" asking for a rental car as I like 16 miles from any town. They refused to help me. I was directed to the Little Rock dealership for a rental. Sadly Little Rock is covered in an ice storm, has been for a week.
If you are requiring any satisfactory service from a dealership, DO NOT GO TO CORWIN!
Also if you are thinking of a Super Duty Ford, maybe consider a Ram or Chevy.
Of the 4 months I owned this truck, 1 month solid of it has been in the shop. With no signs of relief coming anytime soon. Yet my almost $1,200 payment still needs to be made. Without this truck, I can not work.
Side note: the drive tires only lasted 23,000 miles before needing to be replaced at 2/32 tread.
Overall I was very pleased with my experience here. The... - Mario.Tricone
Overall I was very pleased with my experience here. The service representative I dealt with was very friendly and knowledgeable, and wasn't overly pushy, which is pretty much all I can ask for out of a dealership. I'd definitely recommended them to anyone.
I came t Boise Automotive for Amsoil service. This is... - cinzer1
I came t Boise Automotive for Amsoil service. This is one of the only facilities in town that carry this product. Overall, you are fairly priced for what you provide.
Service Dept Review - eadkerson
**edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of my issue below, the dealership management contacted me and offered to make it up to me. They had me bring my car back the next day. When I arrived I was given VIP treatment, they had the oil I requested, and serviced my vehicle 100% free. They were fast, friendly, and most importantly seemed to do a good job and take good care of my vehicle. They filled my tank with premium to make up for the extra trip and had the detail guys spruce it up a little. I've had many bad dealership experiences in our area lately, and I was glad to finally feel good about the service I received. The manager admitted it was some poor communication that had inconvenienced me before, and he seemed sincere when he said they would address the issue internally.**
I live 60 miles away, but I wanted my new Ford serviced at a Ford dealership. I called ahead to make an appointment and ask a few questions. My main two (maybe three) concerns were 'is Full Synthetic Motorcraft oil available?' and 'will my earned owner advantage points work at this dealership?' A service writer named Anothony informed me that Motorcraft full syn was available for my oil change, and I could use my Owner Advantage Rewards. I made and later confirmed my appointment, the service writers mentioned my concerns and the full synthetic oil each time I spoke with them. This morning I drove into Pocatello (the 60 mile trip used about 2 gallons of fuel each way in my Focus ST) and made it to my scheduled service a bit early. When I mentioned the Owner Advantage program the service writer I was working with told me that I could NOT use my Owner Advantage Rewards. This was disappointing as I was counting on using my rewards to pay for at least part of this service and make it affordable for me. I asked for a price on a LOF without the rewards. He pulled my VIN and went to parts to price the full synthetic oil. They informed me that I had a choice between Mobil 1 and Carquest brand oil (No Ford Motorcraft Oil available at this Ford dealership without special order), turns out Anthony lied about the availability. And although I can buy Motorcraft Full Syn in town for just under $10 a quart (they didn't let me know I needed to bring some), they wanted over $70 for 6 quarts of what I believe to be an inferior lubricant. My appointment was scheduled for a week, and no oil was ordered for me. I had two seemingly minor concerns and they lied about both of them. I drove 60 miles, wasted 4 gallons of fuel and about 3 hours of my day...for nothing. Whats the point of calling ahead with questions if you can not get accurate answers? I won't be back, and I am writing a similar review in all the places one can review a business. I don't want anyone else to feel the way I do right now. I've bought several new Fords, and I'm quite loyal to the brand of vehicles...but if there is no where reliable to get Fords worked on in our area, maybe next time I'll try a different manufacturer.
Sales team was great. Charles n Zack both answered n... - Chris.f.erling74
Sales team was great. Charles n Zack both answered n helped finding me a car. 1 set back with service but was out of sales control.
During the month of October, 2012, I had the privilege to... - jtudbury
During the month of October, 2012, I had the privilege to work with Randy at Lithia Body and Paint in Boise, Idaho. The passenger mirror on my vehicle had been damaged at Metro Car Wash in Boise. Brent, the manager of Metro Car Wash immediately took the claims report and forwarded the information to Lithia Body and Paint.
Within a day, I was called to Lithia to determine the extent of the damage. Although the damage was minor, Randy at Lithia took the claim seriously and ordered parts for my vehicle. As soon as the parts came in, I was immediately scheduled for a show-up, not an extended appointment date, and the damage was repaired to my satisfaction. Randy was extremely helpful throughout the process and treated me as if this was a major repair for his company. There was no cost to me during this process. Brent called several times to ensure the work had been done to my satisfaction.
I was very impressed with the response from Brent at Metro Car Wash and Randy with Lithia Body and Paint. Both are professionals and a credit to their businesses. I would recommend both services in the future.
I am only commenting on the quality of the service... - billrox2001
I am only commenting on the quality of the service department and not the Quiklane or Sales departments which I have not experienced. I brought my Ford Escape into the dealership on June 1 after receiving a Engine Service Light required constantly on while on vacation over Memorial Day holiday. Issue 1: I made an appointment over the internet for 7:45 AM which was allowed, but the attendant had no idea that I had an appointment. Apparently, Lithia does not use the internet and only shows that they open at 8:30 AM. I called the attendant at 10:00 and was told that my car should be ready by noon and that it was a bad spark plug, wires and distributor issue and would cost about $500. As I was walking back to the dealer, I received a call at 11:15 and the attendant told me it was harder that they thought to work on my Escape and they needed to keep the car overnight. I was billed $549 for the initial repairs.
June 2: The attendant called at 10:30 and told me the mechanic drove the car and the problem was not fixed and the problem was now a bad injection system and that they did not have the part to repair my Escape and would have to expedite them from Denver. My car was not driveable.
June 3: No parts. I called 2x during the day to check because Ford never calls to give me an update.
June 4: Parts still had not arrived by 3 PM when I called.
June 7, 8:30 AM: I rode my bike to Ford dealer and asked about my car. The parts had arrived on Friday near close of business per the attendant, but no call to me to inform me. I had to ask when I would get my car and was told that I could expect my car to be next in line after a brake job. I was told I should expect my car today.
June 7, 3:30 PM: Still Waiting, no update. Is this the dealership you want for a simple repair and quality feedback? Were my plugs and coil the real problem or just a symptom and an unnecessary repair? I'll never know.
June 7, 4:30 PM: Attendant called and said injectors were replaced, but car now vibrates so badly all the time that it will damage the engine to continue to leave running. I only had this issue when I started it up first thing in the morning over the holidays and it ran fine when I brought it in to the dealer for repairs on June 1. Their work has made my Escape undriveable and a danger to me to drive. More troubleshooting to evaluate a possible damaged engine/cylinder tomorrow.
Just Great Service all around - MnMs
My wife went in to have our car serviced, and new tires installed. They were very prompt and had our service done quickly. After the service they came out and sat down with us and discussed the work and made a couple of suggestions. They made sure we had no recalls and we were out of there in about an hour.
Horrible Customer Service!!! Customer # 254332... - DiGuido
Horrible Customer Service!!!
Customer # 254332
7/5/2019, 38 miles, I bought / financed a 2018 Ram 2500 6.7 Diesel Mega Cab. We ended up paying $66,665 out the door. Right away we noticed the sunroof was leaking water when we ran it through the car wash.
08/12/2020, 17,631 miles, I Drove my vehicle in for a warranty repair at dealer for sunroof, Auto Ranch made repair. I drove it through the car wash, the sunroof was still leaking.
11/11/2020, 21,662 miles, I Drove my vehicle in for a warranty repair at dealer, Auto Ranch again for sunroof leak & check engine light on. Dealer made repair. Again I drove it through the car wash directly after repair. The sunroof was still leaking & check engine light came back on within a couple miles.
12/10/2020, 22,719 miles, I drove my vehicle back to the Auto Ranch dealer again for sunroof leak & check engine light on & new Problem with U-Connect software freezing up and shutting down. Mountain Home Auto Ranch only addressed the check engine light issue. Service Adviser Daniel Hawkley called me and advised me they found the problem with the check engine light, it was the DEF pump that was defective. The pump was covered under warranty, but the Auto Ranch did not have the part in stock and further advised they have checked all options and no one in the country has one. A new part wasn’t going to even be manufactured until 4/2021, I should not drive the vehicle because it will breakdown. I told Daniel I couldn’t just park my truck for four months and asked if they could take a new pump from one of the trucks on their lot. He said NO, I found a new factory Chrysler pump online and asked him if they could get that pump and install it in my truck. He checked called me back and said NO. I picked up my truck and Service Adviser Daniel Hawkley handed me an 800 phone number to Chrysler Customer Service in India and said Good Luck…
12/10/2020, I called the Chrysler Customer Service in India and spoke with a female who was intelligible. I eventually got out of her that she was going to pass my complaint to a “Customer Care Specialist” and that person would get in touch within one business day. I waited three business and called back explaining I haven’t been contacted by anyone yet. A male (name unknown) advised me that the female I initially spoke with did not process the complaint property and I need to go through the process again with him. I explained the situation once again. He advised someone would get a hold of me within the next 24 hours.
12/15/2020, I received a call from James, a “Fiat Chrysler Automobiles Customer Care Specialist” He advised me he was assigned my case, and he will be trying to get me a rental car, but said they only reimburse up to $35 a day. Case # 77928326
12/16/2020, I haven’t heard from anyone yet so I called James at the end of the day. He said he had called and explained the situation and asked Brad Caldera “General Sales Manage” at Mountain Home Auto Ranch if he would authorize a rental car. Brad Caldera denied a rental or loaner vehicle.
At this point whatever they come up with is too little – too late. I have had it with the entire situation. I’m Sick & Tried of crappy UNSATISFACTORY Customer Service and over promise/ under deliver tactics from Dealer Service Advisers, Chrysler Customer Service in India, Fiat Chrysler Automobiles Customer Care Specialists, General Manager and most of all a Crappy unreliable Chrysler / Ram product!
As of yesterday I have entered into negotiations with another dealership for a new truck and I’ll be trading my lame Ram in. After it’s all done I’ll have lost $5,000 to $6,000 on this trade-in. It makes me so mad I can’t see straight. I bought a brand new $66,000 Truck and got such Crappy customer service after the sale! If you can even call this customer service! You can bet I will NEVER spend my money on a Chrysler product again!! And I’ll do my best to deter others from doing business with you people as well. You people should be ashamed of your selves!
” Thank you for contacting RAM Customer Care. Our goal is to provide you with an outstanding customer experience.” YEAH RIGHT…. Don’t ever contact me again!
Helpful & Happy - FordFav2
Fast, friendly & knowledgeable getting cosmetic stuff & 4WD fixed on our 2013 Ford F-350. They even problem solved our '94 F250 with a shifting problem. THANX !
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
Very friendly and immediate service. I will definitely... - bp1952
Very friendly and immediate service. I will definitely go back for service, when and if needed again. The technicians were super friendly, also, and very pleasant.
Car service review - Smidaho
Great service this time done in a timely manner. Seems like price of regular car service goes up each time. Question need for new brake pads. Friendly staff.
Bought a truck from them was a good price and very... - Fullerlee38
Bought a truck from them was a good price and very friendly . Check engine light came on next day and they fixed the issue that day . Well be going back to buy another soob
Didn't fix my trucks issue and caused me to run off the road - bwheeler
I had my truck in at Wood Smith Ford. I told them there is a weird grinding sound up on my front wheel. My truck had also just thrown a code the day before I had it in the shop. They took it in and replaced a sensor. I picked it up later the next night right before they closed. When I started my truck none of the codes had been cleared out and it was still making the grinding sound. I had to drive from Rexburg to Jackson Wy. The next morning and while in Jackson the front tire completely locked up and caused me to run off the road. I looked at my front wheel and there were metal shavings all over the wheel and the hub was smoking. I called Woody Smith Ford and sat on hold for 40 minutes. I called back and got a run around that everyone was on lunch. I called down to Lithia Ford Broadway in Idaho Falls and they had me lined up with a tow truck and taken care of in minutes. I still have not been able to get ahold of Woody Smith Ford and it has been three days now. I think they know something... I will be taking all of my personal and all of American Construction Supply's business to Lithia from here on out. Woody Smith will also be paying for my tow truck and the bill from Lithia Ford. The place is a JOKE. They have a new sales team about every two weeks. They all seem to be more interested in scrolling intstagram than selling cars. I cant even get them to get me a price on getting a new truck for me and a new car for my wife. The facility is literally a trailer house and their inventory is impossible to look at because its all packed in so tight you can't drive around and all the inventory is filthy. This is not my first bad experience with Woody Smith Ford. It sure as xxxx is the last experience I will have with Woody Smith Ford.
Lithia Ford Lincoln of Boise
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