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The sales person,Bernard Harvey was very helpful. There... - PIGD33@bellsouth .net
The sales person,Bernard Harvey was very helpful. There was no pressure very smooth sale.
PS. Thanks for the personal guide through the feature of the vehicle
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Leasing Consultant
Happy with my purchase and experience. It takes a lot of... - odie
Happy with my purchase and experience. It takes a lot of time settling on a deal, but that’s anywhere. Nice people. Everything else was good.
Excellent salesman experience and sevice - Jeff hodge 1212
Couldn’t be happier with all our needs Justin Worthington was very friendly and professional and put a smile on our face. Love our SUV
Biggest liars I’ve ever encountered/ they lied to get me... - Kimloveee7
Biggest liars I’ve ever encountered/ they lied to get me to come to dealership and when I got there they tried to sell me a vehicle worth $350 to. $1000for well over $2000 plus a car note they thought I was that stupid ! I’ll tell everyone About there snake ways ! Shame on you Wymanlewis !and M&M hyuandai !
Blake was great. He provided great customer service and... - joannkirby
Blake was great. He provided great customer service and stayed in communication to ensure he met what I was looking for. Blake personally brought my new car to my home in Iowa, LA. Best customer service I’ve ever received. Thanks Blake
Toyota Rav4! - Sandy#Rav4happy
So pleased with my new Rav4, thank you Kyle, you went way and beyond helping me get a great deal. God bless!
Broke down on a trip from Ohio to NOLA over Xmas.... - dvaktg
Broke down on a trip from Ohio to NOLA over Xmas. Service had the problem diagnosed and we were quickly given a rental and gone!
Why Holistic Customer Care and Treatment are very Important! - Ray
In May 2020, I expressed interest in purchasing a Ram Truck via the web at Ralph Sellers Dodge and connected with a salesperson there who was very nice and courteous. I subsequently visited the dealership, which is a 100 miles or so from my residence. I really liked the vehicle and after two weeks discussing a deal with the salesperson, we agreed on a deal, which included a trade. Further, I agreed on a future date to return to the dealer to finalize the purchase and the salesperson indicated that the vehicle would be taken to have the windshield replaced today. However, a few hours later, I received a call from the salesperson advising the management team had decided to sell the vehicle to someone from Texas who had just contacted the dealer. I called and spoke with a manager to whom I explained my displeasure with this poor business tactic. Not only was it not fair to me, but also to the salesperson who had worked so hard to secure this deal, which included communication with my financial institution. The manager then advised the other customer would be financing the vehicle through Ralph Sellers, which was better for them and that the customer would pick up the vehicle this day. Obviously this move was upsetting to me and I could discern that the salesperson felt dishearten by what was happening as well. I informed the manager that I could move my schedule around (extremely busy with work during the week) and make it to the dealer within 45 minutes to an hour to finalize the purchase and pick up the vehicle. Following further discussion, the manager agreed to move forward with selling the vehicle to me.
I later arrived at the dealership as agreed and met with my salesperson and subsequently met with the finance/business manager Michael Snedigar. who was noticeably upset for some reason. Being the professional, positive and courteous person I am, I attempted to make conversation with this individual who was very curt in his responses to me and appeared disengaging. This is terrible and unbecoming behavior for the dealership and for business, especially for the finance dept., after all, I am getting the dealer my business. At some point, I expressed concern for him not wearing his mask (covid19 very active and we were in close quarters) and his response was, "you did not have to come into the office." He further noted that I could have remained in the main lobby area. In review of the purchase agreement, I noticed the trade payoff information was incorrect and provided Mike S. with a receipt from my financial institution showing the account no., daily per diem, 15 day payoff and current balance, which was significantly lower- a few thousand lower than he recorded on the purchase agreement. His response was that "we got a payoff earlier from the financial institution and that's what we are going with, otherwise, we won't do the deal." I started to aboard the deal, but that's what he wanted because he stood to benefit more from selling the vehicle to the customer from Texas (that's if this customer showed up). I remained in his office and completed the deal soon after.
I shared this unfortunate experience with the salesperson and requested contact information for Mike S' boss as I believe it would be unfair to the dealer's ownership not to know how this individual treats its customers.
I subsequently spoke with Manager Jon Goodart who appeared very interested in my concerns and experience, which I provided. Mr. Goodart even had the purchase agreement revised to reflect my true trade payoff as presented to Mike S. while at the dealer who refused to use the correct trade payoff amount as I presented in writing. Note, my financial institution would not accept the purchase agreement as submitted by Mike S. His behavior is unacceptable for anyone employed as a sales professionally especially being a mid-level manager. Hopefully Mr. Goodart addressed this concerning and troubling matter with Mike S. and the ownership, as I have shared my experience with a number of my colleagues and friends who purchase vehicles yearly as I do. The vehicle purchased was a 19 Ram Limited.
Sales has been OK, Hyundai an iffy product, service varies - 2dayrules
We purchased 5 cars over a decade or so and Sales has always been their strong point. Jay, for many years, was the person to see, but the last few times I saw him, he was not as enthusiastic to sell us a car, so we changed brands. Probably that was a good thing because you get a little more in features with a Hyundai but only one of all these cars we owned turned out to be reliable, long term (and even that one had a few weird issues). They contract out so much of their parts that they seem to lose control of what results from that. These cars have gotten a bit better through the years, though, because at one time, you couldn't get 20k on them before a big (hopefully warranty) job was needed. The worst part of this dealership has always been the tiny service department with lots of turnover so you never had confidence in the service staff or manager. Also, over the last few times there, they got more picky on obviously warranty issues, which cost us much money that Hyundai should have covered, for things that never fail in other vehicles we've had, such as airbag modules, sensors, etc. Spend a little more and get a proven brand - I guess this is the message, here.
I’d give a -5 star review if I could. Everyone including... - troyg0010
I’d give a -5 star review if I could. Everyone including the service manager besides Alexis (Alexis was very pleasant, and professional but she wasnt my service advisor) was SO rude. I’d give Alexis the Service manager title if this was my dealership. I’d never think about going here again even if my life depended on it. All I felt was they didn’t want to do business with me because I didn’t buy my car or extended warranty from them (I was living in Colorado whenever I bought my car). They definitely did NOTHING to earn my business. NEVER would recommend. I’ve been to over 4 different Hyundai dealership’s (both in Colorado, and Louisiana) and always had an excellent experience, so I was shocked by my experience at Greg Leblanc. My mom just bought a new Palisade whenever she was visiting me in Colorado, and said she’d never go here based on my experience.
If I could give them zero stars, I would. In January I... - rma.phillips143
If I could give them zero stars, I would. In January I went to look at couple of vehicle models. Typically you have a pushy salesman trying to make their commission. The salesmen on this lot could not care less. My husband and I had to be the pushy ones just to see the vehicles, which was a huge shock as month’s end was nearing. We ended up purchasing the model I wanted from a Hyundai dealership in Lafayette that actually wanted the business. About a month later, though, I noticed a defect in the trim, which would still be covered under warranty. Since Lafayette is 45 minutes away, I decided to try my luck with All Star again. My husband brought my car by in March, and pictures were taken, and no one got back to us. Then all of the COVID stuff started, which became their excuse for everything. In April, when I called, no one could located the photos or an update. In July I was told to text the photos. In October I left a voicemail for the service manager but never received a call back. Finally in October, I’m told that no wonder there’s no record of anything, they only have one tech who works on my make, and everything’s done by appointment. The guy also seemed adamant that it’s just hard water stains (that stained the entire bottom window trim on one window but not another, & the top and corner on a different window, etc. and isn’t spotty at all, but evenly “brushed” and discolored the whole way). I get an appointment 2 weeks out, and my husband arrives at 7:20 for the 7:30 appointment. After being there for about 45 minutes & nothing happening, the guy walks out with a technical service bulletin about hard water stains and says to take it to an auto spa and have the work done, and bring it back if that doesn’t work. Spoke with someone ay H2O Autospa, who like my husband and myself, had a very hard time believing the trim wasn’t defective after we described the issue and sent pictures. The people at All Star seem pretty darn lazy and incompetent. I take a lot of pride in my career, so I work hard and do a good job, and it’s a shame that these people seem to take pride in being awful, because everyone but the ladies who answer the phones act are cocky.
Good - sams.fence
The salesman was great and the gentleman that was the finance manager was also very good but I feel like there were people above the salesman that were roadblocks for him and would not allow him to conduct the sale the way that he wanted to which would have allowed a much better experience
Great experience - Floridagoldengirl
Pleasantly surprised with this dealership. First car buying experience where I felt like I dealt with real human beings instead of "sleazy salesmen." I went through the whole process without my husband and was treated respectfully and fairly. Would definitely recommend them.
Life after Divorce - harleylakatia
Every since the Hyundai Sonata 2006, I whole heartedly recommend Hyundai for a car! I am totally Hyundai bias.😁 Hoping the Sonata 2018 sport is even better.
New Vehicle Director
Hyundai of Metairie
Ray Brandt Hyundai
Used Vehicle Director