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Love my new 2021 Wrangler! I was driving by when I saw... - PeterBuotte
Love my new 2021 Wrangler! I was driving by when I saw it but they were closed. I went back the next day and spoke with Tyler, he was awesome. He made the transaction so easy, I would highly recommend him. I am glad I drove by. I ordered a soft top from them and Hope in parts was fantastic as well. I would definitely go back.
Happy I ended up working my deal out with Paul. Great... - Riverarr
Happy I ended up working my deal out with Paul. Great communication and wants to earn your business. It’s how business used to be.
Second time working with Mike K. He truly goes above and... - JStevens81
Second time working with Mike K. He truly goes above and beyond with his customers. He says service after the sale and he absolutely does that. Would definitely buy another vehicle from Lee.
This is my 2nd truck I have bought from Central Maine... - Michelle
This is my 2nd truck I have bought from Central Maine Dodge. Working with Jeff Warren has been a great experience. He walked me through the leasing program, explaining it so I really understand the process. Thank you Jeff!
I wish I could get this kind of service back home in... - Georgia xxxxxxx
I wish I could get this kind of service back home in Augusta Georgia !! I just may drive up here when my next service is due ....
They pulled off a miracle! I needed a new rig to pull our... - The Dimar Depot
They pulled off a miracle! I needed a new rig to pull our fifth wheel and they came through! Due to the recent chip issue these are impossible to get..but not for Lee's!
MacDonald motors has great prices on vehicles and the... - sellitbetter
MacDonald motors has great prices on vehicles and the salesman made the buying process so simple. We told them the amount we were looking to spend and what we would like for a trade in and they made it work to fit us. It was a great process and we will definitely be going back when that time comes.
I have never had anything but a positive experience with... - Terri_vonoesen
I have never had anything but a positive experience with Hartley's! From the sales team to the folks at the service desk, everyone treats you like you are family!
Prompt service The staff were very friendly and helpful... - .
The staff were very friendly and helpful
Clean and comfortable waiting area
If I could go to 0 stars I would.Bought a new Jeep.... - A customer
If I could go to 0 stars I would.
Bought a new Jeep. Was told they had a soft top in stock, so I bought it with a 4 hour install quote.
Turns out the part was in a facility in the mid-west and would take 2 weeks to get. We agreed to cancel the install and credit what was already paid.
I received a check for $180 less than the 4 hour install quote. Chased them for 2 months only for them to finally pick up and come up with some parts discount excuse that isn't on the quote and wasn't communicated in any capacity.
Said I'd send them the quote - they said don't bother and told me sending me the full credit wasn't worth their time.
In summary - being patronized as a "youngster", told I wouldn't be getting a refund for services not rendered, and told to "pound sand" isn't what I would expect from a car buying experience.
PS - the top was later installed at Kelly Jeep in Lynnfield in AN HOUR. Worth the drive - go to another Jeep dealer who actually abides by simple letter of the law. Avoid these crooks.
Horrible experience! - Tcote65
I bought a nice 2012 dodge ram in auburn, me after getting home from Afghanistan in the marine corps. I then relocated to farmington to live and work so I decided to try to keep my business local. After having brake issues and a small recall job for a gas tank strap, I decided to take my truck over to Farminton Franklin Crystler for service to have it done professionally, so I could have it for my fathers moose hunt. I realize that the hourly rates at dealerships can be expensive, but I figured it would be worth it because they are a dodge dealer and they would be able to figure it out faster than an average joe mechanic. Boy was I wrong! The first sketchy situation was that I drove over there with no known battery problems but when I called them later in the day they stated that my battery was dead on arrival so they had to jump it and put a new battery in ($188.59 with labor costs included). On the bill I received it states "customer states battery dead, test and replace as required." Next thing was a squeaky belt which I did mention when I dropped it off. That turned into their adamant recommendation that I need to now have my water pump, fan clutch, and tensioner replaced($646.73). There were some check engine lights associated with the breaking issue. I had them clear the codes and "fix the issues" that caused said codes. There employees told me that the only thing related to my brakes that they could find wrong was a failed brake lamp switch and abs control module so they replaced both (576.84). They "cleared codes, retested system, passed. Test drove good." So after $1585.44 I pay and take my truck out of the parkinglot. Immediately, I realized the brake issue has not been fixed (full brakes by compressing the brake down 1/2 inch)and my traction control light is still on. While on the moose hunt my brakes locked up twice to the point of almost causing me to go off the road. In order to drive I had to shut the truck off, pump the brakes, and repeat until my brakes would release. When I got home I called the dealership and told them what was going on. They apologized and had me bring it in the following week. I dropped it off on Tuesday morning and hadn't received a call so Wednesday at about 4pm I call them to get an update. They said they were still trying to figure it out and that they hadn't realized before that the "parking brake levers at the rear wheels were stuck in the applied position. Will need parking brake shoes and pivots, but did not disassemble rear brakes". They also stated "they dont even know what can of worms this could mean." At this time I paid then another $228.75 for their knowledge and decided they weren't touching my truck again. So, after going in for a small recall issue and brakes, after about $1800 I am still having all the same issues before I dropped it off there. I have never felt so taken advantage of or ripped off in my life. I will never recommend anyone to go there for buying a new vehicle or for service. I am disgusted and extremely angry.
Great Customer Service - Adam S
I worked with Vinny Danforth in developing a custom build of a 2020 Ram 1500. Vinney was professional, responsive, and attentive to the details I wanted. He offered me a great price on the complete package and did a little extra work to answer my questions on my specific situation to complete the build and order. If you are looking for a new build Ram 1500, I recommend you speak to Vinny.
Durango Purchase - durango2015
Very good customer service. Being one of the 1st few to purchase a Chrysler product from this dealership, things went pretty smoothly as the staff is still learning the new system. Very accommodating. Highly recommended for anyone is the market for a new or used vehicle.
MyFirstNewCar - Shaunacy13
Dave at the dealership was very patient with us. This was our first time getting a car, and he explained a variety of things very thorough. The experience here was great.
I leased a Ram in 2019. The whole sales experience took... - Racing Man
I leased a Ram in 2019. The whole sales experience took way too long. They didn’t even know what was available and what was not. But that’s not the worse part of it. The truck has many paint defects and should have never left the factory in that condition. Wish I had inspected the truck closer, but you expect it to be defect free.And have never been contacted by anyone at the dealership to see how I was doing. They will never get my business again.
Excellent sales team - Ryoung9621
I just bought a used Toyota Tacoma at this dealership. The salesperson was helpful, respectful and courteous. He was easy to work with and was positive when asked more than once for the best deal available on the used vehicle. He was assisted by others in completing the sale. It is a young, able and friendly team and an experience that was lacking in stress. We were able to come to a very fair price.
very helpful and they don't waste your time - Hemi
They helped locate a vehicle I was interested in, worked immediately on trade number and to see if vehicle was available. Told me they could get all info ready for me and notify me when They had it all so I didn't have to wait around as they new I could be doing other things other than sit there and wait for an hour or 2 unlike other dealers that make you feel like if you leave the deal is dead.
Called me back with numbers and sent email a little while later, gave me very competitive numbers 1st time around. And questions regarding with specialty items service manager came right out to confirm what could and couldn't be added. one of the best experiences to date in 20 years for buying and trading.