Very Satisfied! - OliviaMoody
After going to several dealerships, Darling's was certainly the most direct and helpful to help me find a car I was looking for in my price budget. Paul Watson was extremely helpful in finding the right vehicle, and Jon Condon was very efficient and thorough throughout all of the paperwork. Very satisfied, and most definitely will recommend this dealership.
Top Reviewed Specialists At This Dealership
Vehicle Sales Representative
Vehicle Sales Rep
Amazing salesman - Jakenjayme
I just bought a new car from here and Buddy Norwood was my salesman and he not only went above and beyond for me his attitude was perfect for the job. He was honest and it was a pleasure working with him. To anyone wanting a car buying experience to be painless and smooth he would be who I recommended for this. Tom the manager and Steve in finance were also top notch both providing exceptional service making the process easy.
Top Notch for Sales & Service. - Margaret
Shopped around for a year for a new Jeep; 8 time Jeep owner (5 purchased at Bessey Motors). Finally decided on a 2018 Jeep Renegade. However, Bessey did not have one. No problem, thanks to Sales Rep. Joe Sabins research; he found exactly what I wanted - in another State. Bessey Staff travelled out of State to pick up the new Jeep and deliver it - at no cost to me. Joe Sabins & Doug Van Durme truly went way above and beyond my expectations. Joe & Doug were absolutely wonderful to do business with; no pressure, professional, and friendly. They also beat their closest city competitors by $900.00.
I also highly recommend Bessey's Service Department; truly trustworthy.
General Sales Manager
Tire replacement - skippa
The tires were a brand I like and I didn't have to wait too long to have them replaced.I got them replaced in time for bad weather.
Chrysler Sales Professional
Chrysler Sales Professional/Commercial Rep
Chrysler Sales Associate
Oil change - lgomland
Regular oil change and tire swap. Always fast and efficient service. Squeezed me in so I could get my studded snows on in time for the next snow.
Sales Professional/ Rental/ Fleet Sales
Unexpected Satisfaction! - Rusty
Michael Maroules and the team at Shepards were very pleasant and one of the best places Ive ever walked into when it comes to be being courteous and taking time to listening to me and what I needed. They helped me get my low mileage Chevrolet Pickup truck, and they couldn't have made it easier!!! I will always recommend Shepards and Michael to anyone who asks me about my new truck! Thank you for the experience and all the coffee!!!
"Great Experience" - renegade#debbie#2018
Steve Henigan was great to work with. No pressure, very helpful, went above and beyond to get what I wanted. Highly recommend him and the dealership. Love my new Jeep.
Good experience! - Ilovecools**t
Very helpful and knowledgeable staff! I only wish the buying process was faster, but overall nice place that I’d go back to, and recommend!
Alexandra Waterman - Garett123
Alexandra was friendly, informative, precise and knowledgeable. She was able to expedite my experience as needed to get me into the right truck for the right price. Highly recommend Alexandra and would not hesitate to call on her in the future. A true pleasure.
Mike K. Is the best! - Lfrancois
Mike K. goes above and beyond to meet customers' needs. My husband and I have purchased and most recently leased 6 vehicles from him over time, and we couldn't be happier.
Great Dealer with honest and knowledgeable sales personnel - Richard.Isac774
Great Dealer with honest and knowledgeable sales personnel. Meet Joe Parker, salesmen at McDonald Motors while on vacation. I was impressed with Joe and the Dealership. After dealing with a few dealers in my area I Drove all the way back to Bridgton from Pennsylvanian (9.5 Hours) just to buy a truck from Joe. It was well worth it.
The single worst customer service experience. - ba22hockey
I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them to access the problem again and credit me for the labor that obviously didn't fix the issue. They refused to credit that labor. I took it to another dealer who in less than an hour told me about 4 additional problems that the car had and needed attention that the other dealer failed to mention. If you bring your car to them you better know what needs to be replaced. They will do the bare minimum, not review what may be the root of the problem and just attempt to patch repair the job so you'll be back in or bringing it to another dealer later on. If I Could give the quality of work a 0 I would.
Horrible experience! - Tcote65
I bought a nice 2012 dodge ram in auburn, me after getting home from Afghanistan in the marine corps. I then relocated to farmington to live and work so I decided to try to keep my business local. After having brake issues and a small recall job for a gas tank strap, I decided to take my truck over to Farminton Franklin Crystler for service to have it done professionally, so I could have it for my fathers moose hunt. I realize that the hourly rates at dealerships can be expensive, but I figured it would be worth it because they are a dodge dealer and they would be able to figure it out faster than an average joe mechanic. Boy was I wrong! The first sketchy situation was that I drove over there with no known battery problems but when I called them later in the day they stated that my battery was dead on arrival so they had to jump it and put a new battery in ($188.59 with labor costs included). On the bill I received it states "customer states battery dead, test and replace as required." Next thing was a squeaky belt which I did mention when I dropped it off. That turned into their adamant recommendation that I need to now have my water pump, fan clutch, and tensioner replaced($646.73). There were some check engine lights associated with the breaking issue. I had them clear the codes and "fix the issues" that caused said codes. There employees told me that the only thing related to my brakes that they could find wrong was a failed brake lamp switch and abs control module so they replaced both (576.84). They "cleared codes, retested system, passed. Test drove good." So after $1585.44 I pay and take my truck out of the parkinglot. Immediately, I realized the brake issue has not been fixed (full brakes by compressing the brake down 1/2 inch)and my traction control light is still on. While on the moose hunt my brakes locked up twice to the point of almost causing me to go off the road. In order to drive I had to shut the truck off, pump the brakes, and repeat until my brakes would release. When I got home I called the dealership and told them what was going on. They apologized and had me bring it in the following week. I dropped it off on Tuesday morning and hadn't received a call so Wednesday at about 4pm I call them to get an update. They said they were still trying to figure it out and that they hadn't realized before that the "parking brake levers at the rear wheels were stuck in the applied position. Will need parking brake shoes and pivots, but did not disassemble rear brakes". They also stated "they dont even know what can of worms this could mean." At this time I paid then another $228.75 for their knowledge and decided they weren't touching my truck again. So, after going in for a small recall issue and brakes, after about $1800 I am still having all the same issues before I dropped it off there. I have never felt so taken advantage of or ripped off in my life. I will never recommend anyone to go there for buying a new vehicle or for service. I am disgusted and extremely angry.
Durango Purchase - durango2015
Very good customer service. Being one of the 1st few to purchase a Chrysler product from this dealership, things went pretty smoothly as the staff is still learning the new system. Very accommodating. Highly recommended for anyone is the market for a new or used vehicle.
MyFirstNewCar - Shaunacy13
Dave at the dealership was very patient with us. This was our first time getting a car, and he explained a variety of things very thorough. The experience here was great.
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