Brake work - CathiS
Your tech was amazing in diagnosing a previously disregarded issue. He was thorough, informative and I was very impressed. This is the second time that he has made accurate diagnosis of an issue
Top Reviewed Specialists At This Dealership
Vehicle Sales Representative
Great Jeep buying experience! - Leanne
Mike (and everyone at Darlings) was friendly and helpful at every turn. We needed to buy the car before arriving in the US and Mike made that happen with ease. It was a pleasure working with him and I love my new Jeep!
BDC Sales Representative
Very pleasurable car buying experience - Yo
Our sales person was Michael Kry. He was very easy to work with. Informative and went the extra mile on all parts of the transaction.
Sales & Leasing Consultant
shopping for a new jeep - compass18
we had a great sale person= Joe Sabins he got the jeep that we wanted. he explain to us and showed features about the jeep. he said call him if we have any questions. thank you very much
General Sales Manager
Brake service - BonnieP
They did an awesome job and kept me in the loop until the repairs were completed. The waiting area was great with multiple areas to suit your needs and comfort. I will return for future service needs. The experience far exceeded my expectations.
Chrysler Sales Associate
Chrysler Sales Professional
Great personalized service - swde
My son recommended Newcastle and I am glad he did! It was so nice to have Mr. Miller's personalized service. He made sure an old lady like me had an opportunity to try a couple different cars in the comfort of my own home and neighborhood. He even arranged an associate who came to my house to help complete the transaction. Everyone was so nice!
Sales Professional/ Rental/ Fleet Sales
Salesman went above and beyond! - J&SCham
Michael Maroules worked his butt off for us! He worked for countless hours to get us the perfect safe truck! Highly recommend Mike and Hartley's! Will definitely go back when the time comes, very happy to be members of the Hartley's Family!!
buying a truck - md22
I Called in to speak about buying a truck. I will be in! I spoke with a very knowledgeable car sales man named Brenden Marshall.
Unexpected Satisfaction! - Rusty
Michael Maroules and the team at Shepards were very pleasant and one of the best places Ive ever walked into when it comes to be being courteous and taking time to listening to me and what I needed. They helped me get my low mileage Chevrolet Pickup truck, and they couldn't have made it easier!!! I will always recommend Shepards and Michael to anyone who asks me about my new truck! Thank you for the experience and all the coffee!!!
Quick and easy - Dustin
We bought a Jeep through Mike K and it was one of the easiest car buying experiences we've had. Not once did we feel any pressure to buy but he made sure we got the best possible deal on the one we wanted.
Family Atmosphere - Jenn123
Very impressed with the professionalism and team effort. I never once felt any pressure to buy. The process was easy and not frustrating like it can be sometimes. I love how everyone there works together as a team. Great experience. Love my new Jeep Grand Cherokee.
The single worst customer service experience. - ba22hockey
I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them to access the problem again and credit me for the labor that obviously didn't fix the issue. They refused to credit that labor. I took it to another dealer who in less than an hour told me about 4 additional problems that the car had and needed attention that the other dealer failed to mention. If you bring your car to them you better know what needs to be replaced. They will do the bare minimum, not review what may be the root of the problem and just attempt to patch repair the job so you'll be back in or bringing it to another dealer later on. If I Could give the quality of work a 0 I would.
I have purchased two trucks from this dealership and I'm... - StingerF18
I have purchased two trucks from this dealership and I'm about to purchase another, the people are great, they thrive on customer service unlike other dealerships (Darlings). Mr. Lovejoy has been nothing less then great on finding and getting what I wanted in a truck. Their service department is wonderful to deal with and again unlike (Darlings in Augusta). If you have to travel to Farmington from Augusta it's worth the drive to this dealership and what they don't have they can sure try and find it for you.
Satisfied Customer and Will be returning.!!!
Durango Purchase - durango2015
Very good customer service. Being one of the 1st few to purchase a Chrysler product from this dealership, things went pretty smoothly as the staff is still learning the new system. Very accommodating. Highly recommended for anyone is the market for a new or used vehicle.
MyFirstNewCar - Shaunacy13
Dave at the dealership was very patient with us. This was our first time getting a car, and he explained a variety of things very thorough. The experience here was great.
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