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Above and beyond - lcarey2010
I had an issue with the touch screen in my car blacking out and not comeback on. I happened to be in Augusta on Saturday when it happened. I went over to Darlings to show them what it was doing. I did not realize they were having a Mopar car show and service was closed. I spoke with Jason and Nate, they inturn spoke with Jon from Service, who agreed to take a quick peek at the car. When I got to the car, Lance was speaking with my husband about the issue. Needless to say, we got a temporary fix to make it through the weekend so I can make an appointment on Monday. I can not tell you how impressed I am with this dealership and how they are always there when I need them. I have never had this type of service from any other dealership.
Thank you again.
Top Reviewed Specialists At This Dealership
Vehicle Sales Representative
2016 chevy equinox - Jmauger878
Bought another great car from Mike Hill!! Weve looked other placed before but always end up back to the ellsworth darlings auto mall and mike hill!
Also had matt mcfarland for financing again. Awesome as always!
Vehicle Sales Rep
Excellent service, great deals - Abkb
Super easy to work with, just purchased our second vehicle from them. Best deal around and we looked at several other dealerships, in both cases we saved over $100 a month.
Chrysler Sales Professional
New car purchase - PPjeep
Lee Jeep has a friendly, knowledgeable team that above normal customer service to make sure we got what we wanted, even when the dealership they were originally working with, were being extremely uncooperative.
not the same service since Prime bought it - kstanley133
This dealership was amazing when it was Southern Maine CDJ, but now that it is Prime it's just not the same. I used to recommend them to everyone! Sadly I cannot recommend this dealership any longer
Purchased a Ford F-150 - Decker
Preapproved for a loan and called ahead to test drive a Ford F-150. We took it down the road and within minutes had decided to purchase. Joe and the team got us a better percentage on our loan without being asked and the process was simple. In and out of the dealership within 2 hours from start to signing. This is the second Ford we have purchased through them and I’m getting ready to purchase another.
Excellent sales team - Ryoung9621
I just bought a used Toyota Tacoma at this dealership. The salesperson was helpful, respectful and courteous. He was easy to work with and was positive when asked more than once for the best deal available on the used vehicle. He was assisted by others in completing the sale. It is a young, able and friendly team and an experience that was lacking in stress. We were able to come to a very fair price.
Joe Sabins did a great job - Ryan
Bought a new truck from Joe who was amazing to work with. Thrilled to be under Bessey motor sales service! Travis Bennett helped when Joe was on vacation and was great to work with also.
Great Customer Service - Jeeper
We had great service from the whole crew at Hartleys. Gary was an amazing salesman, gave us time to look around without being overly aggressive. The finance people were also great to work with.
Honest reliable dealership - Alex1034
Awesome people to work with. Very helpful, courteous, knowledgeable, friendly dealership. I would recommend them highly. Everyone was so helpful and introduced themselves to us like we were family
Best in Maine - Jmel
By far the best customer service I received from any dealership ever. Even went the extra mile to insure I receive the best rates for insurance. I’m only doing business with them now that I’ve seen fit myself how helpful they are.
Horrible experience! - Tcote65
I bought a nice 2012 dodge ram in auburn, me after getting home from Afghanistan in the marine corps. I then relocated to farmington to live and work so I decided to try to keep my business local. After having brake issues and a small recall job for a gas tank strap, I decided to take my truck over to Farminton Franklin Crystler for service to have it done professionally, so I could have it for my fathers moose hunt. I realize that the hourly rates at dealerships can be expensive, but I figured it would be worth it because they are a dodge dealer and they would be able to figure it out faster than an average joe mechanic. Boy was I wrong! The first sketchy situation was that I drove over there with no known battery problems but when I called them later in the day they stated that my battery was dead on arrival so they had to jump it and put a new battery in ($188.59 with labor costs included). On the bill I received it states "customer states battery dead, test and replace as required." Next thing was a squeaky belt which I did mention when I dropped it off. That turned into their adamant recommendation that I need to now have my water pump, fan clutch, and tensioner replaced($646.73). There were some check engine lights associated with the breaking issue. I had them clear the codes and "fix the issues" that caused said codes. There employees told me that the only thing related to my brakes that they could find wrong was a failed brake lamp switch and abs control module so they replaced both (576.84). They "cleared codes, retested system, passed. Test drove good." So after $1585.44 I pay and take my truck out of the parkinglot. Immediately, I realized the brake issue has not been fixed (full brakes by compressing the brake down 1/2 inch)and my traction control light is still on. While on the moose hunt my brakes locked up twice to the point of almost causing me to go off the road. In order to drive I had to shut the truck off, pump the brakes, and repeat until my brakes would release. When I got home I called the dealership and told them what was going on. They apologized and had me bring it in the following week. I dropped it off on Tuesday morning and hadn't received a call so Wednesday at about 4pm I call them to get an update. They said they were still trying to figure it out and that they hadn't realized before that the "parking brake levers at the rear wheels were stuck in the applied position. Will need parking brake shoes and pivots, but did not disassemble rear brakes". They also stated "they dont even know what can of worms this could mean." At this time I paid then another $228.75 for their knowledge and decided they weren't touching my truck again. So, after going in for a small recall issue and brakes, after about $1800 I am still having all the same issues before I dropped it off there. I have never felt so taken advantage of or ripped off in my life. I will never recommend anyone to go there for buying a new vehicle or for service. I am disgusted and extremely angry.
The single worst customer service experience. - ba22hockey
I purchased a new 2015 dodge durango from this dealer. I recently brought it in for an engine light that was coming on, going off, and sometimes flashing. I explained the problem they said no worries they would check it out. They called said it just needed spark plugs $340.00 for spark plugs to be replaced. They also at the same time tried to tell me I needed a new radiator it was leaking (it is not per dealer #2) I took the vehicle back and within 10 miles the engine was having the exact same problem. I brought the car back asked them to access the problem again and credit me for the labor that obviously didn't fix the issue. They refused to credit that labor. I took it to another dealer who in less than an hour told me about 4 additional problems that the car had and needed attention that the other dealer failed to mention. If you bring your car to them you better know what needs to be replaced. They will do the bare minimum, not review what may be the root of the problem and just attempt to patch repair the job so you'll be back in or bringing it to another dealer later on. If I Could give the quality of work a 0 I would.
Durango Purchase - durango2015
Very good customer service. Being one of the 1st few to purchase a Chrysler product from this dealership, things went pretty smoothly as the staff is still learning the new system. Very accommodating. Highly recommended for anyone is the market for a new or used vehicle.
MyFirstNewCar - Shaunacy13
Dave at the dealership was very patient with us. This was our first time getting a car, and he explained a variety of things very thorough. The experience here was great.
Darling's Auto Mall
Finance and Insurance