Very good car buying experience - ta234
We had a good experience buying a car from FitzMall in Frederick. My sales person, Mark Lawson, was very attentive, patient, and friendly. He patiently answered all my questions and would try to get the answer from other people when he could not answer it himself. The car was priced fairly, and I loved the no-haggle no-hassle pricing.
Great people, great service. - MgravesO
I purchased multiple cars from this location. Sales is always consistent and service is always straight forward and courteous. Great place to do business with.
Very tentative - Audibossman
Had an electrical issue with my Escalade ESV described issue over the phone called roadside assistance and the came out within the hour and changed the battery right in my driveway. The technician who came out was very competent and now everything works fine.
Service department was the best! - Bbellpilot
A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac.
great service - fddog_98
had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend
Great sales team - Ray 430
Great sales team. I Purchased a new vehicle there last week and everyone was very professional and courteous a special thanks to salesman Jerry Denk also the sales manager Brod . Everyone there including the financial people were just wonderful to deal with they were all a great team thank you so very much !
Rude salesman / features of the car was not explain - James S Hannah
1- Terrance Cox - Was very rude to my wife a few times.
2- Terrance Cox - Started telling us about the features of the car when his cell phone rang. He exits the car and he never continued
3- A good salesman call the customer AFTER the sale to see if everything is satisfactory.WE NEVER HEARD FROM HIM AGAIN
4-However, your car maintenance depart was EXCELLENT in customer care and satisfaction.
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
I recently dealth with the dealership based on the... - thevikrc
I recently dealth with the dealership based on the recommendation of my sister and brother-in-law who were friends of the owner. They swore by the owner stating "he is a caring person (supposedly a paster of a churh) and will give you the best deal possible. He gave me a loaner vehicle while searching for one that met my initial criteria. This was on a Monday and I made arrangements on Friday to find out what he found. I originally asked for a truck but when considering the costs in gas and repair, I took his suggestion on a car. He met with me, my sister and brother-in-law. When disussing the price of the car, he stated the "bottom line" was $11,200.00. He wanted me to take the car home for the weekend and meet on Monday to make the final decision. The meeting took place with the same people present and I signed the paperwork (which was blank). I was very happy to get a nice car at a decent price and trusted the dealer to deliver on his word (the owner in fact). When I received the paperwork in the mail, the price was $1800.00 higher at almost $13000.00!!!!!!!! I will never trust this person again nor buy a car from this dealership!! I can't imagine this person at church teaching "Thou Shall Not Lie" "Thou Shall Not Steal"