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Excellent service. Pleasant personnel. Informative. Leon... - Mikeandmissy.mb
Excellent service. Pleasant personnel. Informative. Leon Johnson was a sales rep. Was very laid back with no high pressure. Will do business again with him.
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Sales & Leasing Consultant
Sales and Leasing Consultant
Great experience. Thomas was my main sales guy, and... - abby
Great experience. Thomas was my main sales guy, and Robbie was besides him learning. They were both phenomenal . Thomas was very friendly, educated on the Ford Edge, and made the experience about the customer. I had a monthly payment range I wanted to stick in, originally I was above it? But with help from Thomas and his GM they brought my monthly payments down. Anything was my finance guy, he was wonderful and made sure we weren't pulled into any deals that would not benefit me. Out of all the deals Fitz sells, he only recommended me purchasing one because of how well the used car was maintained before, and what would benefit me the most in the long run. Thank you guys for making the usual painful experience fast, easy, and fun!
Great place to buy a car! - jdessen
They were very easy to deal with and had a great selection of cars to pick from. The entire process was quick and painless. They also gave me what I thought was a fair deal on my trade-in as well. My salesman, Chris, my salesman, has kept in touch with me post sale as well which has been very much appreciated. I would very much recommend this dealer to anyone looking for a new Cadillac.
warranty issues with wheels - ghawkman
We had an incredibly nice experience at Coleman and wanted to share . Our2016 Escalade Certified Used had paint chips on the wheels ,. We met with Kristen Ravarra ,a service writer . She listened to our issues with the wheels , the tires, an issue with the touch screen and she immediately checked on the warranty status regarding these issues. Kristen contacted Cadillac and YES , They would replace the wheels under warranty, NO Charge.!!!! She also had the mechanic look at the touchscreen and YES , Coleman Cadillac and Kristen replaced it, under warranty.. NO Charge!! We purchased new tires from Coleman for the new wheels and they look great. Our experience with Kristen was incredible and we want Coleman Cadillac to know she is a gem !!! Thanks Kristen and Coleman !!!! Gary and Liz Neubaum
Excellent dealership! Friendly and knowledgeable and was... - mitchell.gunther
Excellent dealership! Friendly and knowledgeable and was very willing to do anything we needed. Would highly recommend this dealership to anyone who I know. Thank you
Review of Purchase/Lease of 2020 CadillacXT5 - ebesbrown
I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted and like, He was able to have precisely what I wanted and what suits me. It is refreshing to have someone in this business who does not make you feel "pressured" and who honors what I think is right for me. In years past, I have had the opposite opinion of some car dealers and salesmen. Not only was Robert hospitable, Kevin Graham remembered many things he and I had discussed 3 1/2 years ago when I leased my last Cadillac. These personable touches make a customer feel appreciated and that they are not being "sold a bill of goods." LOL. Even if we are, I feel better about it because the dealership is so helpful and concerned about making my experience wonderful.
NOT AGAIN !!! - Keith G
Took my 2015 Silverado in to have Diagnostic done due to running rough ,shuttering with light throttle increase after up to speed. After they had it two days I was told I needed a new transmission because of a bad torque converter and metal in the fluid due to mileage ( 159,000 ). I was given an estimate of $5,000.39 to replace the transmission, chose not to do that without a second opinion. I took it to a transmission shop after looking at it for twenty minutes and test driving it I was told there was nothing wrong with the transmission. Was told to change the spark plugs and wires and clean the throttle body. I had already changed the plugs and throttle body prior to this, so I purchased new plug wires installed and the truck has been running great since. The other shop said that the fluid was a little dirty and suggested I have a flush and filter change done which I plan to have them do. Had similar experience when it was Courtesy Chevrolet, thought it have may change with new ownership guess not.
Great and fast service. Very helpful and knowledgeable.... - amysopaz
Great and fast service. Very helpful and knowledgeable. Service was done before I knew it. I would recommend Waldorf Chevrolet and Cadillac to all of my friends and family.
Sold us a Lemon - NoMoreMiller
2013 Chevy Suburban-a real deal-certified by their mechanics-93k miles-6k miles and 7 months later engine seizes up. 8,000 $ Engine Replacement or its just a piece of nice looking junk..Their response-too bad for you its not our problem...Avoid used cars from this place!
I recently dealth with the dealership based on the... - thevikrc
I recently dealth with the dealership based on the recommendation of my sister and brother-in-law who were friends of the owner. They swore by the owner stating "he is a caring person (supposedly a paster of a churh) and will give you the best deal possible. He gave me a loaner vehicle while searching for one that met my initial criteria. This was on a Monday and I made arrangements on Friday to find out what he found. I originally asked for a truck but when considering the costs in gas and repair, I took his suggestion on a car. He met with me, my sister and brother-in-law. When disussing the price of the car, he stated the "bottom line" was $11,200.00. He wanted me to take the car home for the weekend and meet on Monday to make the final decision. The meeting took place with the same people present and I signed the paperwork (which was blank). I was very happy to get a nice car at a decent price and trusted the dealer to deliver on his word (the owner in fact). When I received the paperwork in the mail, the price was $1800.00 higher at almost $13000.00!!!!!!!! I will never trust this person again nor buy a car from this dealership!! I can't imagine this person at church teaching "Thou Shall Not Lie" "Thou Shall Not Steal"