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Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Positive experience - Swink828
Quick and easy process. Mark was very helpful and friendly. First time buying a car from a dealership and I couldn't be happier with the service.
Excellent experience with fast and friendly service - NatashaW7979
This letter serves to express my sincere appreciation for the outstanding sales service you have given me throughout all of my car purchase transactions. On each of our transactions throughout the years, I reflect back and think of how easy each transaction was that you facilitated. Your professional demeanor, attention to detail, and exceptional service is what makes me keep coming back to Hertich buick of Salisbury MD but more importantly why I call you “FIRST” with my car requests.
I am enjoying the recent purchase of my Buick . I look forward to doing business with you again in the future. I wouldn’t consider going to a different dealership or working with any other sales professional.This is my 3rd purchase from Hertich Buick. Thanks again for being my trusted car advisor and you always assessing my need accurately, exceeding my expectations and delivering on your promises.
Superior Customer Service - Farr859
I had a positive experience at this Chevy dealership. I had a chance to work with a gentleman named Walt in order to purchase my new 2019 2SS Chevy Camaro. Walt and the dealership was able to work with me in order to find a fair price for the Camaro. In addition, Walt displayed superior customer service while working with me.
Cadillac Experince - stannyp59
My buying experience with Mr. Alexander was awesome. Rob was attentive, patient, listened to me, and delivered the SUV that I wanted. He is very knowledgeable sales man. He is upfront with you. He took time out to explain the features in the car and even setup my settings. I would highly recommend Rob to my family and friends.
It's what I expect - do not bother me
The dealership is both professional and customer driven.I have been dealing with the same Service Consultant,Greg Winebrenner,for the past 33 years...He is good and one of the reasons,I am driving a Cadillac.GM Mark Kelley,has always,taken the time to address,any issues and has represented F&C as a true Pro
Dishonest Service Center - SLPN_PWR
I bought a low mileage BMW about a month ago. The sales experience was excellent, my Sales person Michael was very professional not pushy at all and worked hard to get my business. Full disclosure this was my 3rd car buying experience from this dealership. The reason I'm giving a 1 star is the service center. Three weeks into the car, the locks behaved very oddly, I know about BMWs and had a pretty good guess that it was a fuse although the fuse box is tucked in the glove box and with my vision and not having proper tools, I took it service center, I dealt with Diego, granted I did not have an appointment, he told me it will be couple of hours before they can take a look; fair enough, the waiting lounge is pretty comfortable and I had my laptop to do some work. Two plus hours, I asked Diego he said they were going to take a look soon, 3+ hour he returns and says the mechanic took a look and can't figure out. I asked did he checked the fuse and he said yes. After dealing with the Sales Manager regarding appointment with BMW dealer and which dealership, they sent me to Fairfax BMW. Fairfax BMW provided excellent service and diagnosed to be a fuse. A fuse was replaced and all was good again, the BMW charged me $200 for diagnosis fee. Next day I called the sales manager they didn't offer to refund or any service coupon for my escalade. My complaint isn't refund its the fact dishonesty, you keep me for 3+ hours don't event looks at the car (I never saw the car in the service bay) and lie to me that they couldn't fix it.
It would have been fine to be honest and say we don't service German Cars and if if that's the case don't sell them either...Diego is a dishonest service person, Over the year I've bought 2 escalades from this dealership although after this experience will take my business elsewhere, I don't appreciate dishonesty and lied to...
If Mr. Coleman or family reads these review they should be ashamed to have employees that don't value their customer's time.
Darren Proudfoot worts attitude. - S. Sawh
The sale tep Who called me today had the worst attitude possible I don't care about the pricing but the gentleman had the worst attitude.
Service department - David T
A little upset about the service department right now, I’ve called twice and each time I’ve been on hold for over 15 min with no one coming back to the phone. They could at least come back and tell me they will call me back. I know they get busy and I’m a very patient service but it only takes a second to say we will call you back.
I recently dealth with the dealership based on the... - thevikrc
I recently dealth with the dealership based on the recommendation of my sister and brother-in-law who were friends of the owner. They swore by the owner stating "he is a caring person (supposedly a paster of a churh) and will give you the best deal possible. He gave me a loaner vehicle while searching for one that met my initial criteria. This was on a Monday and I made arrangements on Friday to find out what he found. I originally asked for a truck but when considering the costs in gas and repair, I took his suggestion on a car. He met with me, my sister and brother-in-law. When disussing the price of the car, he stated the "bottom line" was $11,200.00. He wanted me to take the car home for the weekend and meet on Monday to make the final decision. The meeting took place with the same people present and I signed the paperwork (which was blank). I was very happy to get a nice car at a decent price and trusted the dealer to deliver on his word (the owner in fact). When I received the paperwork in the mail, the price was $1800.00 higher at almost $13000.00!!!!!!!! I will never trust this person again nor buy a car from this dealership!! I can't imagine this person at church teaching "Thou Shall Not Lie" "Thou Shall Not Steal"