I had an amazing experience!! - Jeremy5756
I had the pleasure of working with Jason Saville at FAM in Frederick, MD. This is the first time I've purchased a car without feeling the pressure of a salesman looking over my shoulder. Jason made us feel comfortable throughout the entire buying process. He was very knowledgeable about our Traverse and answered all our questions, which helped us make our decision easier. I felt he went above and beyond for my family and was very patient as we made our purchase. Thank you Jason, for all you do.
Service department was the best! - Bbellpilot
A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac.
Great people, great service. - MgravesO
I purchased multiple cars from this location. Sales is always consistent and service is always straight forward and courteous. Great place to do business with.
Top Reviewed Specialists At This Dealership
Very tentative - Audibossman
Had an electrical issue with my Escalade ESV described issue over the phone called roadside assistance and the came out within the hour and changed the battery right in my driveway. The technician who came out was very competent and now everything works fine.
Amazingly professional and personalized!! - K Harty
I waited 5 months for my 2017 CT6 Platinum edition. Terrance called me periodically to update me on the status and projected assembly dates. When my car finally arrived, I made arrangements with Terrance to come in the following day. I then decided I couldn't wait to see it, and stopped by the dealer late that evening. Chris greeted me and, after hearing my explanation of simple impatience, then spent an hour with me showing me my car inside the garage (even though he knew this was Terrance's sale). He was as excited as I was to look over the car. The young man that worked the detailing was also great and assured me that he would have my car in top shape for my pick up. The next day, Terrance stayed late to complete my purchase. Again, he was as thrilled with my beautiful coach as I was! He zoomed through the paperwork to make it as painless as possible (it's never completely painless). My financing process was with Justin and he was super-professional. He also made it seem more like a friendly interaction than an expensive auto purchase. Terrance then took the time to demo and explain most of the car's tech, comms, and ONSTAR (that could have been a college course, but I was already familiar with some things since I had a premium XTS). Even after he had stayed late to ensure I was comfortable with the car, Terrance called me on the way home to ask what I thought about the car!! He said he was positive that I would love driving it. The next day, I came back to the dealer to turn in my stock wheels for my trade-in XTS and pick up my after-market rims. Bruce was expecting me and immediately took me over to service. They swapped out the wheels and loaded my wheels carefully back into my car. I was introduced to the service manager and escorted to the customer waiting area. I was in and out in less time than it took me to finish my Miller Brothers water bottle!!
Overall, excellent experience, professional and friendly interactions, and I'd recommend Terrance Cox and Miller Brothers Cadillac to anyone that asked!!
Excellence at it's best - jwillhines13
Extremly happy with this dealership Margo S. and staff are excellent. Margo was very helpful took her time going over all the features in the vehicle setup and all. Highly recommened.
alsome - Charles141
Sales depot was alsome and very helpful and I would buy anther car when it comes time to get the next one and thank you Robbie W
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
I recently dealth with the dealership based on the... - thevikrc
I recently dealth with the dealership based on the recommendation of my sister and brother-in-law who were friends of the owner. They swore by the owner stating "he is a caring person (supposedly a paster of a churh) and will give you the best deal possible. He gave me a loaner vehicle while searching for one that met my initial criteria. This was on a Monday and I made arrangements on Friday to find out what he found. I originally asked for a truck but when considering the costs in gas and repair, I took his suggestion on a car. He met with me, my sister and brother-in-law. When disussing the price of the car, he stated the "bottom line" was $11,200.00. He wanted me to take the car home for the weekend and meet on Monday to make the final decision. The meeting took place with the same people present and I signed the paperwork (which was blank). I was very happy to get a nice car at a decent price and trusted the dealer to deliver on his word (the owner in fact). When I received the paperwork in the mail, the price was $1800.00 higher at almost $13000.00!!!!!!!! I will never trust this person again nor buy a car from this dealership!! I can't imagine this person at church teaching "Thou Shall Not Lie" "Thou Shall Not Steal"