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Went for a diagnosis only but during diagnosis the... - us_armyone
Went for a diagnosis only but during diagnosis the knocking sound was repaired by the efficient tech at the dealership and Evan Singham had the car spick and shined when I picked up. Great experience.
Top Reviewed Service Specialists At This Dealership
Audi Loaner Fleet Manager
Rockville Audi service once again does a great job! Max... - Howard
Rockville Audi service once again does a great job! Max (Service Manager) took great care, explained in detail the needs and had car ready. Excellent!
Audi Service Consulatant
Setting uo new vehicle - charlesboth
Tony was efficient, knowledgeable and extremely helpful in resolving a setup question on my new Q5e. He was able to correct a problem that was inputted incorrectly at the time of initial delivery of the car. Thanks Tony!!!!
Audi Service Manager
Audi Parts Manager
Great service. They are a first class shop. I will be... - Ccann15
Great service. They are a first class shop. I will be returning. I got a oil change and a belt replace. They were very detail about the issues with my car. With no pressure to get the services.
I went back and forth to dealership for 4 days for them... - PerkyMama
I went back and forth to dealership for 4 days for them properly align my car. Tech performed subframe alignment w/o noting it system.
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Repair of collision damage - Susan G
The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.
I just had the 55k mile service package completed by Audi... - Mike Conceicao
I just had the 55k mile service package completed by Audi Annapolis on my A7. My Service Representative was Nicole Joyner. Her hospitality and insight was exceptional, and the service completed on my vehicle met my expectations. Given my location, I have other Audi service options, but I choose to make the drive to Annapolis because of the level of customer service that is provided.
I purchased a car from them on 8.21.20 my car was making... - Tasha
I purchased a car from them on 8.21.20 my car was making humming noise before the end of the month. I took car back and I was told to.brinh it back another day. I brought my car back on 9.11.20 thinking that once I bring my car and the noise wA heard ,my car will get worked on. I was told they heard the noise and they think they know what the noise is coming from,i can take my car back home ans make an appointment to have the car service. WHAT A JOKE AND A WASTE OF MY TIME. I TOLD THE GUY NO!!,I'M NOT DRIVING THE CAR ANOTHER DAY AND I DON'T WANT TO KEEP HEARING THAT NOISE ONCE THE CAR IS STARTED. I WASN'T OFFERED A DEALER REPLACEMENT CAR UNTIL MY CAR GET FIXED. I WAS OFFERED A SHUTTLE RIDE TO WORK HOWEVER I WAS ON MY OWN THE WHOLE WEEKEND GETTING MYSELF TO AND FROM WORK BECAUSE I DIDN'T HAVE A CAR. THIS IS A POPULAR NAME DEALERSHIP AND THE SERVICE SUCKS AND I HAVE NEVER KNOWN A CAR DEALEESHIP THAT DON'T OFFER A DEALER/LOANER CAR TO THE CUSTOMER IF THEIR CAR COULDN'T BE FIXED THE SAME DAY. VERY INCONVENIENT. I WOULDN'T RECOMMEND THIS DEALERSHIP TO ANYONE 😠😠😠😠😠😠
I purchased a 2018 Audi A4 from this dealership with an... - patrick.holliday
I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund.
My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office.
William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check.
I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd.
In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds.
To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check.
BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam.
I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley.
I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty.
I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline.
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
Rude, non-responsive front desk agents. - sara
Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.
Customer Service is Awesome! So amazing! - Honor
I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!