56 Maryland Mazda Service Centers

Great service and communication. - Bobby

Great service and communication. Always seem to pay less than the estimate and feel that I'm not having unnecessary service being performed or recommended.

Mike Beasley is the best always polite and courteous I - joshweiland

Mike Beasley is the best always polite and courteous I will always come back here

They have the best customer service reps and I would - keysha_patterson

They have the best customer service reps and I would recommend anyone there for service.

Richard Williams at the service desk is a great guy. - Tali

Richard Williams at the service desk is a great guy. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing.

I was fortunate to have Payton Polcen do my service - joeirish41

I was fortunate to have Payton Polcen do my service write-up.. I have been in for service quite a few times and have not always been treated so well. I knew that Payton was good since he went over all the service options and costs. Payton also kept me advised on the progress of service and even went to pick up my car from the wash area.

I started to take my car here for its service needs about... - iceman007

I started to take my car here for its service needs about three years ago, they do such a nice and honest job that usually after the second year I am always looking for a newer car and I think the resean I have held on this long is because the civic i purchased from Rosenthal Mazda just runs great and I don't have the itch to replace it now.

Everything was great from start to finish, and the - Lewisashley4908

Everything was great from start to finish, and the customer service was great. They finished my vehicle in good timing.

The work on my 4 series was excellent! - Johari

The work on my 4 series was excellent! The staff is professional and kept me informed throughout the process.

My 2023 EQE was hit by a deer. - Aniluberoimd

My 2023 EQE was hit by a deer. Autonation did not know what was wrong with it. What to do with it what part needs to be done it took them two months to assess and they kept my car for six months. There was a delay in doing everything. , I did not like the explanation. This is the first time this kind of car has come to us.

Best service at an auto dealer that I have ever experienced. - Michael

I purchased a used vehicle at Cook Volkswagen had 2 major issues that needed to be serviced. Took the car to Cook Dodge and they provided the best service that I have ever experienced. Kept in contact with me during the entire process. Gave me a loaner car to get back and forth to work. Al and his entire service department should be commended for doing excellent work.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra

VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.

Great Experience!! - kylietatum234

I came here to look for a new car (Mazda) after many dissapointing visits to other dealerships. Dunbar helped me and really made things easy for me. I now know exactly what I need and am not so overwhelmed. He was extremely friendly and I felt like he truly cared, which is hard to find at a car dealership nowadays.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.