2019 Enclave - Capecod
This was my first experience with Colonial Buick. I was searching for a particular color combo and trim which colonial had in stock. There were several dealers that had what i was looking for, however none of them would give me numbers without coming in. Brian was nothing but helpful, cooperative and no pressure. Brian was outstanding. No gimmicks, no pressure, no upsell. Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with.
Top Reviewed Specialists At This Dealership
Truck Sales Consultant
Great experience - JMO
Great experience at Martys GMC. Salesman Neal was helpful and made the process as easy as possible. Would recommend to friends and family. No complaints here.
If you're going to buy a vehicle, buy it from Battle GMC - Lavoieindustries
I've been to many dealerships to check out Vehicles price-wise vehicle wise.... and quite frankly you can't beat the great Vehicles here at battles GMC.., and a great salesman Bob Holmes
No pressure - Hoppy
The folks at Cernak Buick were very knowledgeable and answered all of our questions and concerns.
They made our decision very simple.
We purchased a 2017 LeCrosse and enjoy our new ride.
Suggest that you check them out.
Use Chris Adams!! - MikeParkLembu
I've worked with salespeople at a variety of dealerships. I've bought Lexus, BMW, Honda, more. Chris Adams is by far the most professional salesperson I've run into so far. He helped me close out on a 2017 Terrain Denali. I actually never even knew much about GMC except that they make trucks. Happened to be driving by on the way to a Jeep dealership to shop for the Grand Cherokee Limited, and thought I might as well do my due diligence and check out GMC since they had some good looking SUV's outside. Chris Adams happened to be the salesperson at the door, and I told him I was just exploring. He was the opposite of the hard sell, and more like a high-end concierge at a 5-star hotel. I work in Cambridge, and have done most of my car buying in Boston and Watertown, so it was completely random stopping up here in Lowell. So glad I did! Chris Adams basically asked me what I was interested in, asked interesting questions to try to figure out my goals, and only showed me cars that I might be interested in. When test driving, he also let me drive wherever I wanted with absolutely zero pressure to hurry back to the dealership. It really let me relax and try the car out. Then when we got back, he asked a few more questions to figure out how I felt--no pressure at all, he really was genuine in trying to understand my goals. I left the dealership thinking I'd end up in a Grand Cherokee, but after trying the Cherokee out and feeling the quality and comfort was a level below that of the Terrain, I waited a couple days before contacting Chris again. Not a single phone call from the dealer, which is what I'd requested, since I find phone calls and voicemails tiresome. We started the process over email, and Chris was super responsive and detailed.
A 10 out of 10 experience, I would get another GMC when it's time to get another car if Chris is still around just to deal with him.
Best car buying expeirience of my life! - Don Pierce
Although I did not purchase a vehicle at this dealership due to my own error, I feel compelled to express my gratitude regarding Robert Cappelletti. While I was undecided as to what my wife and I were interested in purchasing, I had been on a hunt for a few months and happened to pass by Lance Buick GMC one particular Sunday and it happened to be after hours. We pulled over to just look at a vehicle. After about 10 minutes, Robert came up to us and introduced himself and offered us his card and stated that if there was any thing he could do for us, just contact him. He was on his way home and was simply trying to help us. He was very pleasant to talk to and not pushy at all and let us be. Long story short, I came back to Robert that following Monday, and he spent quite a bit of time with us trying to find something that fit my needs. Ultimately, I passed on the vehicles due to physical needs. Robert was again, very professional and no push at all. He was again, very pleasant to deal with, and I expressed my gratitude to him for the way he conducted business. Pretty much all the other dealerships I have been to in the last 30 years are like sharks and trying to hold you hostage, NOT HERE! I eventually came back again for a vehicle I was sure I could purchase. Robert did not have what I wanted in stock, but he was able to find one and advised me he could get it. He spent a lot of time arranging that for me and all this time, he never hounded me or kept calling my house etc. He contacted me only when he had info I was expecting from him. My wife and I went to the dealership to finalize everything and was absolutely the most pleasant experience in my life when it comes to purchasing a new vehicle. There has always been stress, tension and even some arguing during the process. Not this time! I was so comfortable, I had to convince myself that all was ok,, I was waiting for the pounce! It did not come. I stopped the process when we realized I made a financial calculation that was incorrect, and it effected my ability to make the purchase. I was stunned and disappointed, and embarrassed. When we realized I could not proceed, Robert and his manager spent some time with me to go over potential options, but I was over my head. At no time did either of them pressure me or make me feel bad for my error. When I am ready to commit, I know where I’m going, and who to see. Best car buying experience in my life! Hands down.
Thank you Lance GMC!
Great Experience - Steve
I purchased a truck from Tom Abbott, he was great. I am a contractor so getting to the dealership is tough. I sent a few dealers requests for prices, Tom was the only one to call me back in a timely manner, one dealer actually called me back a week later when I was at dealership taking delivery. Tom had the truck and paperwork all lined after doing everything through phone and email. I met with Joel in finance to finalize the deal, he was also nice and very professional. Overall great experience. Go see Tom!
Great experience! - DJ2420
I purchased a used vehicle from Swanson a few weeks back. Great experience. Andrew Dill was professional, honest and knowledgeable. He was also great at returning my calls and keeping me informed throughout the process. Would definitely recommend giving Andrew a call!
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
Awesome - GMCthrilledguy@aol.com
Just purchased a used GMC truck at Mastria and must say it was an awesome experience.We did not feel pressured to buy,the salesman Michael Davey was both helpful and knowledgeable about the vehicle and lease trade in process.The business staff were very helpful in doing all the paperwork and loan info.We had been to a few dealers looking but none as friendly knowledgeable and helpful John OBrien
New truck sales - Capt John 45
Overall, a great experience. My sales person, Tony Rossi, was knowledgeable, accommodating, and a great person to work with. I recommend Central Buick and GMC to everyone.
Best place to buy a vehicle in M.A. - Rgeorgio80@gmail.com
I absolutely love this dealership! It's my 3rd vehicle with them and I've been treated like a queen ! Joe Simon and Adrain Reyes are my go to guys. I highly recommend them for 5 star customer service! Joe you truly are an exceptional businessman that I have the upmost respect for. Adrain took his time to go through every bell and whistle in my new truck. I will only buy from Diamond! Thank you Joe and Adrain!
Great customer service - lmcar
The car I test drove was originally not the car I was going to buy. After that I decided to buy it Our sales person Ben went above and beyond to make sure my vehicle was ready quickly as it needed to be cleaned before I could take it. He even came out with a spray bottle and cleaned a few spots that had been missed.
Overall experience was good but I have to go back - Acadia 123
The team at Deluca usually does a good job - we’ve had our Acadia for 10 years and 170,000 miles and have serviced our vehicle exclusively at Deluca for the last 9 Years. Generally we’ve been very happy with the service. The car isn’t as reliable as a Honda or a Toyota but service experience generally is good to very good. This last visit I brought the car in for a issue that I unfortunately need to return for which is difficult given my work schedule. I’m sure they will address issue to satisfaction - they always do. Just inconvenient this time.
Leasing new trucn - Mgibbons0822
I had a great experience working with the prime team. Mike Mcinnis was my sales associate. He was very knowledgeable and able to answer all of my questions. He made the process very easy and smooth.
Looking for bigger vehicle - Matthew Parker
Dan curboy and Doug Freeman helped us out so much getting into our bigger vehicle for our growing family. I would recommend patriot buick gmc to everyone for there next buying experience.
GMC review - Carguy123
This the first time coming here for my vehicles maintenance the staff and quality of maintenance was great I will be returning back here for further maintenance on my vehicle.
If I could leave 0 Stars, I would for Service - Dan
I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere.
so surprisingly bad...Read & PLEASE HEED unfortunate really - Hercules
Bev in service dept is actively working with me to diagnose and correct post purchase issues with my jeep. Got me in and took the time to really try to figure this out once & for all hopefully. Super nice throughout. Review will be updated & final after warranty on repairs is terminated.
Disrespectful - Wisso
Paul desilva thats works here is very disrespectful unprofessional!long story to tell but stay away from this dealership .. I was going to trade in my 2015 Gmc 1500 because my lease was up and looking into leasing 2 other vehicle but because he thought I was just dropping off the vehicle and not purschasing another vehicle he came outside to.look at the truck and said I'm not taking this crap who talks like that especially at a dealership never had someone ever said something like that to me while trying to purachase a vehicle .. I went somewhere else the same day to a different gmc dealer made a deal happen
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
I bought a Buick Rendezvous from Long. On the whole,... - oppyusa
I bought a Buick Rendezvous from Long. On the whole, the price was fine. The Finance guy was a real ass. I nearly walked out. He was pissed that I got an Warranty Direct extend warranty. The service bay is clean. To the point that I am not sure anyone works there. The service people are not all that sharp. For almost a year there was an issue with the speed sensor. They replaced everything but the speed sensor. Finally, they planned to tear apart the transmisson. I got in a fight with the service manager. They finally check the speed sensor. They wiring harness on the sensor had cracked apart.
I just went to them for body work. They sent me to Brigham and Gill. They wanted $1700. They actual repair was done at Muzi for $700.
Long is no better or worse then the rest. The service people are not that sharp. I would buy another car from them but service it elsewhere.
Best Hummer dealer I have had the please to do bussiness... - TV
Best Hummer dealer I have had the please to do bussiness with