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Brakes - Linda
The front and rear brakes rotors calipers pads were done. I came home from Maine with dragging brakes. The service department has always been very helpful to me
Top Reviewed Specialists At This Dealership
Commercial Sales Consultant
If you're going to buy a vehicle, buy it from Battle GMC - Lavoieindustries
I've been to many dealerships to check out Vehicles price-wise vehicle wise.... and quite frankly you can't beat the great Vehicles here at battles GMC.., and a great salesman Bob Holmes
Great experience - Not sure
Working with brian Hayes and his team was nothing short of perfect! Couldn’t ask for a better experience. Would highly recommend central Gmc to my friends and colleagues..
Best car buying expeirience of my life! - Don Pierce
Although I did not purchase a vehicle at this dealership due to my own error, I feel compelled to express my gratitude regarding Robert Cappelletti. While I was undecided as to what my wife and I were interested in purchasing, I had been on a hunt for a few months and happened to pass by Lance Buick GMC one particular Sunday and it happened to be after hours. We pulled over to just look at a vehicle. After about 10 minutes, Robert came up to us and introduced himself and offered us his card and stated that if there was any thing he could do for us, just contact him. He was on his way home and was simply trying to help us. He was very pleasant to talk to and not pushy at all and let us be. Long story short, I came back to Robert that following Monday, and he spent quite a bit of time with us trying to find something that fit my needs. Ultimately, I passed on the vehicles due to physical needs. Robert was again, very professional and no push at all. He was again, very pleasant to deal with, and I expressed my gratitude to him for the way he conducted business. Pretty much all the other dealerships I have been to in the last 30 years are like sharks and trying to hold you hostage, NOT HERE! I eventually came back again for a vehicle I was sure I could purchase. Robert did not have what I wanted in stock, but he was able to find one and advised me he could get it. He spent a lot of time arranging that for me and all this time, he never hounded me or kept calling my house etc. He contacted me only when he had info I was expecting from him. My wife and I went to the dealership to finalize everything and was absolutely the most pleasant experience in my life when it comes to purchasing a new vehicle. There has always been stress, tension and even some arguing during the process. Not this time! I was so comfortable, I had to convince myself that all was ok,, I was waiting for the pounce! It did not come. I stopped the process when we realized I made a financial calculation that was incorrect, and it effected my ability to make the purchase. I was stunned and disappointed, and embarrassed. When we realized I could not proceed, Robert and his manager spent some time with me to go over potential options, but I was over my head. At no time did either of them pressure me or make me feel bad for my error. When I am ready to commit, I know where I’m going, and who to see. Best car buying experience in my life! Hands down.
Thank you Lance GMC!
awesome experience - tommy
i just purchased my new yukon from nancy at vendetti motors and had the BEST sales experience of my life.. She was friendly, knowledgeable and explained the whole process perfectly it truly was a joyful experience
2019 Enclave - Capecod
This was my first experience with Colonial Buick. I was searching for a particular color combo and trim which colonial had in stock. There were several dealers that had what i was looking for, however none of them would give me numbers without coming in. Brian was nothing but helpful, cooperative and no pressure. Brian was outstanding. No gimmicks, no pressure, no upsell. Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with.
new car search - Wildfire2005?
Chris was very helpful in getting us in a new car. We would rate his work a 10plus. We love the Spark. Making you an honorary member of the American Select. society. Helping. Other. Less. Enlightened. (CLUB)
Smooth and easy purchase. Shaun and Gary guided... - Digdaman59
Smooth and easy purchase. Shaun and Gary guided menthrough the entire process. Truck was just as I promised. I would recommend shopping at Balise to my friends.
Fantastic service and competitive prices. Would highly... - Kmvdog88
Fantastic service and competitive prices. Would highly recommend! I Used Paul Oliveira, he went above and Beyond to get me the vehicle I wanted at the price I wanted!
Just a smooth easy experience - Lmalmas
We worked with Sean Daggett and he was great, not pushy at all and made sure that we got what WE wanted. We purchased a 2015 Jeep Grand Cherokee. Sean was able to get leather and heated seats added so that the car would be exactly what we wanted
Ali and staff made the purchase of my new lease simple.... - Moppy
Ali and staff made the purchase of my new lease simple. Ali is a very personable person and was knowledgeable and able to help me make an informed decision regarding the lease.
No glass top with car - Firemist
I bought a 2012 corvette centennial edition in 2015 car came with one top,I purchased the build sheet car should have had a solid and glass top.I called the dealership and they said the car did indeed come with two roofs but they did not know where it was.I paid $50,000.00 for the car so what did I get for an answer (THE CAR IS SOLD AS IS).I guess with this dealership you have to pay $100,000.00 to get a complete car TOTAL DISAPPOINTMENT
Recently met with Alberto to look at a used Ford Taurus.... - Lbmchugh
Recently met with Alberto to look at a used Ford Taurus. He was very accommodating and helpful. Glad I stopped in there on a rainy night. Thank you!
Horrible - Jetp
Sold me a car.....then sold it to someone else while I was at bank and driving there to sign the papers. Obviously was able to get more money from someone else. Utterly disgusting business practices.
Hard situation worked out - Twentworth34
Had a bad experience with a used vehicle I bought. Long story short major failure months after purchase, terrible practice from a service advisor no longer there. Expensive repair they didnt want to cover. We ended up workibg out a deal to trade vehicle back in. I definitely lost money and they lost some money it was a xxxx situation for everyone. Couldve gone better couldve gone worse. We realized a higher mileage used vehicle wasnt in the cards so we went new. Jason in sales was great, Alex in service was great. Steve at the desk worked with us for sure Ray seemed useless and he was the GM. Eric dealt with us originally and helped out at end. It worked out as good as possible and was still a costly swap for everyone
poor service - maria47
if you buy there. don't expect much from there Service department. they could careless about serving your car or giving help information so you can at less go somewhere else. Service manager John is useless too.
so surprisingly bad...Read & PLEASE HEED unfortunate really - Hercules
Bev in service dept is actively working with me to diagnose and correct post purchase issues with my jeep. Got me in and took the time to really try to figure this out once & for all hopefully. Super nice throughout. Review will be updated & final after warranty on repairs is terminated.
If I could leave 0 Stars, I would for Service - Dan
I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere.
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
Use Chris Adams!! - MikeParkLembu
I've worked with salespeople at a variety of dealerships. I've bought Lexus, BMW, Honda, more. Chris Adams is by far the most professional salesperson I've run into so far. He helped me close out on a 2017 Terrain Denali. I actually never even knew much about GMC except that they make trucks. Happened to be driving by on the way to a Jeep dealership to shop for the Grand Cherokee Limited, and thought I might as well do my due diligence and check out GMC since they had some good looking SUV's outside. Chris Adams happened to be the salesperson at the door, and I told him I was just exploring. He was the opposite of the hard sell, and more like a high-end concierge at a 5-star hotel. I work in Cambridge, and have done most of my car buying in Boston and Watertown, so it was completely random stopping up here in Lowell. So glad I did! Chris Adams basically asked me what I was interested in, asked interesting questions to try to figure out my goals, and only showed me cars that I might be interested in. When test driving, he also let me drive wherever I wanted with absolutely zero pressure to hurry back to the dealership. It really let me relax and try the car out. Then when we got back, he asked a few more questions to figure out how I felt--no pressure at all, he really was genuine in trying to understand my goals. I left the dealership thinking I'd end up in a Grand Cherokee, but after trying the Cherokee out and feeling the quality and comfort was a level below that of the Terrain, I waited a couple days before contacting Chris again. Not a single phone call from the dealer, which is what I'd requested, since I find phone calls and voicemails tiresome. We started the process over email, and Chris was super responsive and detailed.
A 10 out of 10 experience, I would get another GMC when it's time to get another car if Chris is still around just to deal with him.
I bought a Buick Rendezvous from Long. On the whole,... - oppyusa
I bought a Buick Rendezvous from Long. On the whole, the price was fine. The Finance guy was a real ass. I nearly walked out. He was pissed that I got an Warranty Direct extend warranty. The service bay is clean. To the point that I am not sure anyone works there. The service people are not all that sharp. For almost a year there was an issue with the speed sensor. They replaced everything but the speed sensor. Finally, they planned to tear apart the transmisson. I got in a fight with the service manager. They finally check the speed sensor. They wiring harness on the sensor had cracked apart.
I just went to them for body work. They sent me to Brigham and Gill. They wanted $1700. They actual repair was done at Muzi for $700.
Long is no better or worse then the rest. The service people are not that sharp. I would buy another car from them but service it elsewhere.
Best Hummer dealer I have had the please to do bussiness... - TV
Best Hummer dealer I have had the please to do bussiness with
Marty's Buick GMC Isuzu