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Fantastic service on routine oil change/inspection. The... - CW
Fantastic service on routine oil change/inspection. The team was masked up, efficient, professional, and personable. Shout out to Noah who really went the extra mile in a calm, helpful, problem solving kind of way when I was running too close to school pickup time. Great service--highly recommend.
Great service!! We have always had great experiences... - saklingelhutz
Great service!! We have always had great experiences with purchasing vehicles and service with Rudy Luther. Would highly recommend this location to friends and family
Top Reviewed Service Specialists At This Dealership
Fixed my problem with the car and completed a recall. Got... - billy.yang
Fixed my problem with the car and completed a recall. Got in and out quickly. Steve was friendly and the mechanics identified and fixed the issue quickly.
Cindi is a great service Advicer. She has, and continues... - Abjackson00@gmail.com
Cindi is a great service Advicer. She has, and continues to be a great help in the servicing of my vehicle. I like her recommendations. Ni
Confusing. No one greeted me when I pulled my vehicle in... - LESLIE_KAY12
Confusing. No one greeted me when I pulled my vehicle in the service bay. Maintenance light was still on & car not washed. They took care of it but I had to let them know.
Piece of cake, as always! - Eagan5445
Over the two years we have been associating with Burnsville Toyota, the entirety of the company vertically, have been gracious, sincere, accomodating, and professional beyond reproach.
This is a service company that understands how important service is.
I highly recommend Burnsville Toyota for your automotive needs.
Everyone was great very friendly and helpful Carolyn was... - momsdabomb762
Everyone was great very friendly and helpful Carolyn was great sat with me in the car and showed me all the features and how to
Damaged vehicle. - Jodi
We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.
Always good, reliable, and economical service. - Dudewithcar4
I started to take my cars to dahl about 2 years ago, and they have been the most helpful and flexible staff i have ever seen at a dealership. I always recommend them to anyone needing service on their vehicles.
TERRIBLE - RECOMMENDS UNNEEDED REPAIRS WITHOUT VERIFICATION - Dl L
Our experience at Heintz Toyota was TERRIBLE. They RECOMMEND UNNEEDED REPAIRS. They DO NOT VERIFY before giving recommendation and quote. Senior techs nor service manager verify if repair is needed while vehicle is in shop and prior to quoting estimates for repairs.
Mike Drysdale (Service Manager) and Chris Cass DO NOT RETURN CALLS - EVEN WHEN TOYOTA CORPORATE EXECUTIVE TEAM TRIES TO REACH THEM
Our college student son brought in his 2004 vehicle with over 189,000 miles for an oil change. Upon completion of the oil change, he was told that he had a cracked and leaking transmission and it would need to be replaced. He was given two estimates. One for a used transmission at the cost of $3145.45 and a second estimate for a rebuilt transmission at a cost of $5141.14. These costs are more than the value of the car.
He paid for oil change and left. There was no transmission fluid added nor were there any discussions with him about the importance of checking the fluid level since it was "leaking" and not driving the vehicle without an adequate level of transmission fluid. If they believed the transmission was "cracked and leaking," educating the consumer on this would have been important to prevent further damage to the vehicle.
When he called us and informed us of status of vehicle we asked him to take it back and ask if they could send us pictures of the transmission. A tech did that and sent us the pictures. We showed them to our regular mechanic at home and he did not see any leak or crack. We drove to Mankato to pick up vehicle, brought it back home hours away and had it examined by our mechanic. It is NOT CRACKED and NOT LEAKING.
We called and spoke to Mike Drysdale (Service Manager). He said that as the service manager, he needs to authorize all repairs over $500. This is well over $500. He said the Multi-Point Inspection is done as a courtesy to you by the "oil guy". The tech took a "quick look" and thought it was leaking. Mike Drysdale (Service Manager) himself saw the "poor kid who was trying to take a picture of this transmission" yet never investigated WHY or verified condition of transmission.
There is a big difference between a "courtesy" inspection and a disclosure that "something looks amiss with the transmission. We would recommend that you have that looked at further" and "You have a cracked an leaking transmission and we can fix it for you for between $3100-$5100 on your 2004 vehicle with over 189,000 miles.
Mike Drysdale asked us to bring the vehicle in for another inspection. We at this point already had it inspected by a reputable mechanic. Our son is busy with college academic and sports time commitments and we live hours away. The TIME FOR THE INSPECTION WAS WHEN THEY WERE IN POSSESSION OF VEHICLE BEFORE RECOMMENDING THOUSANDS IN REPAIRS.
We incurred over $300 in costs to travel there from 6 hours away, bring the vehicle back home, have it inspected and return it to our son at school. Further calls to either Mike Drysdale or Chris Cass were not returned.
We contacted the Corporate Guest Experience VP who assigned Executive Team Member Danica Sorenson to look into the situation.
Calls placed from Toyota Corporate to the dealership were also not returned. They responded via correspondence which was minimal and did not address the core issues.
CORE ISSUES -
1 - REPAIRS RECOMMENDED WITHOUT VERIFICATION as to status of vehicle either by lead tech or Service Manager himself.
NO TRUST THAT RECOMMENDED REPAIRS ARE ACTUALLY NEEDED. (OURS WEREN'T)
2 - CUSTOMER SERVICE CONCERNS BROUGHT TO ATTENTION OF MANAGEMENT NOT RESPONDED TO IN A WAY THAT VALIDATES THE EXPERIENCE OF THE CUSTOMER AND BRINGS CUSTOMER SATISFACTION.
Buyer beware they will screw you. - bootloops
Absolute joke of a shop and support staff. My parents just bought a used truck (less than 90K miles) out of this dealership. not even 500 miles on it and the upper oil pan is leaking. The dealership denied it was leaking several times, giving them the run around for over a month. Finally admitted it was the oil pan, blamed my dad, and tried to charge $1000 to fix it with half the warranty other shops give. The truck is still not fixed. They should have checked the reviews before they went here. It will not happen again.
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Taylor in Mills Auto - Willmar was very helpful and... - darrell.petersen
Taylor in Mills Auto - Willmar was very helpful and provided great communication as our vehicles were repaired. He kept me informed as our repair progressed.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
Quality Toyota Collision Center - JLM
I always trust Michael Ellenson to work on our vehicles if they need auto body work. He makes things flow as seamless as possible, and I never questions the quality of his work, as he is always 5-star!
Buy but DO NOT service your vehicle here! - hotho_doridro
My first ever service experience with this dealership after buying my first vehicle ever from them. What a horrible experience. I'll gladly recommend this dealership to my enemies.
Their Service Department is a SCAM - gross negligence all around. Be aware, service your car at a place where people care and have time. Worst dealership service dept. in Rochester.
I bought a 2012 Infiniti from this place within less than... - dwightwalton23
I bought a 2012 Infiniti from this place within less than a month had issues they are pre-existing issues I took it to a Infiniti dealer and they found out that it it it it it is a pre-existing issue talk with the people at this place they questioned me like I wasn't lying to them they didn't trust the Judgment of the other person so they sent me to the ER own place they deal with in the guy came out with the same saying about the issues with the car so it's over $3,000 and he offered to pay me $500 wow both dealers say it is crazy to have that much damage and they not willing to fix it for me I got a paper from them asking me what I recommend family and friends LOL absolutely not I believe they are unfair to customer's
Rudy Luther Toyota