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Exceptional Customer Service from Finance - shaconcolby
I searched on-line and found my car at Walt Massey. The entire process from selecting the SUV to completing the paperwork and getting financed was done online. because I was not local. Shahamle was my finance rep and she worked miracles. Very pleased with the service received.
Top Reviewed Specialists At This Dealership
Awesome service quick and fast ! - reofisco
Got to my car right away. very nice and helpful with my problems. repaired the car very quickly and car was clean when I picked it up. service personnel was very helpful and friendly.
Certified Sales and Leasing Consultant
Great experience and best service - Stancey
Bryan Anderson, Scottie, Herman and Sylvia were all very helpful and made my experience the easiest and fastest when buying a car. Had me approved and papers ready to sign in no time.
Excellent service and staff - Jason39042
I have purchased all of my GMC Sierra’s from Dennis Henley and every buying experience has been fair and easy. When you purchase your vehicle from Phil Moore GMC, they go above and beyond to educate the customer about all aspects of the purchase and service. I can’t say enough good things about Dennis Henley and the entire Phil Moore team. Dennis Henley will always be my go to salesman for my future purchases and Phil Moore GMC will always be my first and only choice for all of my buying and service needs.
Was off on trade in - tomlhjr21
Elected not to go with them due to low ball offer no trade. Only offered 9K on a KBB car that shows worth little over 12K
Wonderful Experience - Joe and Michell
We purchased my hisbamd’s truck this weekend. Everyone was so friendly and helpful. They went above and beyond to make sure he got exactly what he wanted at the price we wanted. We will definitely go back next time we need a new car and I will recommend Larry Clark to anyone looking for a vehicle!!
Very professional and courteous - tcwshug
The team there works well together the few people that I spoke to during my visit there to purchase my truck were very courteous and concerned that I got what needed in a timely manner 👍
If I remember correctly this is the third or fourth... - Lady J
If I remember correctly this is the third or fourth automobile that I have purchased from Turan Foley my sales person was Ken Monroe and he is an awesome sales person I’ve also had lots of dealings with John in the service department and I feel he’s the best person in service department that can ever get Anything done for you in a quick and satisfactory manner
GMC Sierra Truck - Tula Young
I would highly recommend Dossett Big 4, Tim Roland was very helpful and worked to get me a great deal on my GMC Sierra Truck. Mr Dossett was so friendly and awesome to my family and I. I will never buy another vehicle anywhere else.
Stopped in looking at the selections on the lot. Friendly... - LibbyB
Stopped in looking at the selections on the lot. Friendly sales associate and nice selections to choose from. Highly recommend Ramey Bridges. Polite and kind.
Purchased a 2019 ram Laramie. Never received the 1st oil... - Claude
Purchased a 2019 ram Laramie. Never received the 1st oil change. Also tires keep losing tire pressure. Had oil change elsewhere. Won't be back.
Read before going anyplace else - Don Dodson
I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your treated the way you should be.
Easiest truck purchase ever! - Kevin and Mandy Herrington
Thank you so much Ryan Ponce for making the purchase of our new truck the so easy. We could not be more pleased with our truck, the sales staff or the financing department.
Kevin and Mandy Herrington
Buyer Beware. Yo-Yo Financing. - Derek Craft
Beware, this dealership engages in Yo-Yo financing.
On 09/02/2019 I traded in my truck at payoff value and purchased a new one at this dealership. We were approved financing at an acceptable rate, signed papers and left with the truck.
11 days later, we were contacted by "Tony", the Finance Manager, telling us the financing had fallen through, and that we either needed to bring the truck back to the dealership or sign a new contract (+5% higher APR than the original contract and +$60/mo higher payment). I asked about terminating the deal and just taking my trade-in back, along with my down payment. Tony replied, "No. We've already paid for the truck." So they have taken my truck and placed me in a position where I have two choices. Return the truck and walk home, or pay close to double the retail value of the truck due to outrageous finance charges.
I was appalled. Before returning to the dealership to sign this contract I knew I would regret (what choice did I have, really?) I reached out to both GM and the manager of the dealership. I recounted the facts as they happened to both parties. GM stated they would open a case and relay the complaint to the dealership. I spoke with Brent Skinner over the phone and explained the negative experience we've taken from his dealership and asked if there was anything he could do for us as a customer. Perhaps something to retain a customer and act in good faith that the deal had gone from fair to taking advantage of a consumer?
"No", Brent Skinner's words were "As a customer, you don't see our side and what we have already done for you to make this happen" - meaning the new contract with a ridiculously high APR that they had to "pull strings" to make happen. Even an offer of a tank of gas to drive out 30 miles to buy into their deceptive practices would have been a nice band-aid on the wound they've inflicted on our wallets already. Let it be known that I did my part to reach out to all relevant parties to find a solution before resorting to sharing my experience with the public. However, it was made apparent to me that management at this dealership doesn't deal in pragmatic, good faith solutions. "Sorry." is best this business has to offer, from my experience.
This dealership will allow you to leave their lot with their vehicle, with a seemingly great deal, under the impression that the financing was approved and finalized, only to reel you back in, pointing fingers at financial institutions and not their own feigned ignorance of what an approval really entails. Twice, the finance manager gloated about having "been in the business for over 20 years", but for us it's become apparent how those years were spent.
In conclusion, I would not recommend this business in any capacity to anyone. I can guarantee that my family and friends will stay far away from this place. Y'all had a choice and several opportunities to turn this into a positive experience and make a return customer of us and you failed tremendously.
In the end, it may have been completely legal. But legality does not equate morality and in our opinion this is a very immoral business.
Horrible sales - gulfcoastmom
After purchasing two vehicles from Mandal I contacted Austin, the sales person who sold me my most recent car about a new purchase. I work 70 hours a week and asked him if he could check some options before I come in to help expedite the process. He agreed then proceeded to ignore me for five days. I was finally able to speak to a difficult sales person, Dave, who made an appointment with me but minutes after speaking to Dave, Austin started TEXTING me (so unprofessional) that he was working on the sale of the vehicle. I’m disgusted and will never give them my business again.
WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE. The... - allstarreview2
WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE. The mission statement in the "About Us" section in their website clearly slanders: "Good credit, bad credit, no credit, or if you're just a first time buyer please come see us today!" Well don't depend on that, I had researched all of their reviews and they were surprisingly good, obviously wrote by someone associated with the company. My first experience with the company, I filled out the application and the salesperson (Daniel) proceeded to go to the back room and discuss my application with the financial advisor where as I could hear the whole entire conversation between the two. At one point in the conversation I heard profanity when talking about my application, these people are not professional and have a lack of respect for customers. My opinion, LOOK FOR ANOTHER DEALERSHIP.
Dossett Big 4 and it's team made car buying so much fun!! - My new Buick Encore
This was my first time ever to deal with Dossett Big 4. Everyone there was so helpful and polite. As soon as I walked through the door my salesman, David Leatherwood, was so courteous and knowledgeable about the vehicle I was interested in buying. Mr. Dosssett even made a point to talk with me and thank me for choosing his dealership. From the test drive to the financing, I could not have asked for nicer people to deal with. I would definitely recommend Dosset Big 4 and salesman David Leatherwood if you are looking for a new vehicle.
Great service, Very friendly and great advice. If you... - jessiemartel
Great service, Very friendly and great advice. If you need anything done they can fix it or they Know somebody that will.If they promise to do it they will, unlike kia of mccomb.
Fantastic! - RICK
My wife and I went to several dealerships here in Pensacola looking for good business and a quality vehicle. We found a few Rams locally that looked promising, but the experience with those dealerships were unsatisfactory and for the most part unprofessional. We decided to reach beyond our comfort zone and look a Ram Laramie Longhorn offered for sale 100 miles away in D'Iberville, Mississippi. We made the drive from Pensacola and were we glad we did. The experience from the initial phone call to set up the appointment to the phone call followup...make that two phone call followups after the purchase were nothing short of fantastic. Other dealerships need to stand up and pay attention to the business model that is Mandal Buick GMC. While we did not purchase a Buick, it matters not, they could be selling used toothbrushes and it would be the place go! Thanks for restoring my confidence in what always seems to be a painful process. I will make the drive to Mandal every single time. Rick and Collette!
Walt Massey Chevrolet Buick GMC
Assistant Service Manager