Avoid at all costs- Auto Nation Buick w Sahara las vegas - Jason O
Worst Experience Ever!!! AVOID AT ALL COSTS! Sales Manager (Paul) is a lowlife jerk, typical screw you over salesman. This dealership is a complete joke. Bought a brand new 2018 Enclave with 24 miles on it. Our sales person was great however the Sales Manager (Paul) is your typical seedy, low life salesman. A complete jerk!! After we bought the car we noticed a vibration coming from the wheels. We took the vehicle back and they took almost three weeks to fix the issue. The problem was that every tire had a severe dead spot because the dealership never moved the vehicle. It sat on the lot in the same spot for months on end resulting in flat spots on each tire. Their fault not mine. Anyways I learned that the reason it took so long is because the dealership wanted enough time to pass so they could have it fixed under warranty so that they didn't have to flip the bill for their own error. Once again Seedy!! Instead they make me wait without any communication of what was really going on. After an extensive wait and not hearing anything on the status of the repair my wife and I went to the dealership. We spoke with Sales Manager Paul and he was nothing but rude. Laughed about the issue and blamed the service department. He verbally insulted my wife directly in front of other customers. What's really funny about the whole ordeal is that when I complained to the Service Department about Paul, his unprofessionalism and lack of any care or compassion the Service Manager stated he had no idea how Paul ever became a Sales Manager. Paul has obviously been an issue before! What does that tell you about the dealership, their leadership and their employees. Worst car buying experience ever. No wonder why they have very few people in their show room compared to packed showroom right across the street at CarMax. I'm the CEO of a National Company and will be holding our annual convention in Vegas two weeks from now. Will be using this experience as an example to my 274 employees how one bad experience can destroy a business reputation. Sales manager Paul will be used as an example of how to NOT treat the people that are in essence signing your paycheck! One bad experience and now 274 people will hear my story and all about how Auto Nation really feels about their customers. Its great topic material for me....
It's clear they just want your money and will tell you what you want to hear to get that dollar out of you. There are others that were involved in this experience that I didn't mention however the entire experience was horrible. The only positive experience came from the low man on the Totem Pole, our sales person!! We had an issue with the Sales Manager, Service Department and indifference from the finance department. Will never be back and will never spend another dollar with Auto Nation or any of their affiliates for the rest of my life. This dealership is unprofessional, talks down to the customer and just cares about one thing. Taking your money and Moving cars! Very Sad! Would really like to speak to an Executive Level person at Auto Nation Corp but highly doubt that will happen.
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