Hard to get service appointments - Frances Tryon
I love my Honda Fit, however, I don't care for the lack of service for customers. They don't take appointments after 1:30 pm unless you leave the car overnight. That leaves me without a car and there is nothing I can do about it. They really don't support their customers and their needs.
BEST xxxx PLACE EVER!! - stevenrosario
KG, Darryl, and the owner Danny have been the most superb staff I have ever dealt with at a dealership. They worked with us and gave us a way better deal then I have ever seen maybe ever in life. I recommend 100%that you come here and buy your vehicle whether you're a first time buyer or a classic car junky. Loved them and you will too!
Honoring Warenty - New CRV Owner
Had no idea that a battery would go out less than a year of being new. Glad it was not something worse. Thanks for checking thing immediately upon our arriving with no appointment after a AAA tow.
You WANT to go to this Dealership! - Tracey M
For those of you who are used to dealing with a car salesman sitting down at a table and having to haggle back and forth, have I got news for you! There’s a new way of doing car deals that has cut through so much of the “trauma” involved in having to go thru all of the wheeling and dealing that has been associated with buying a car.
The new and better way is to start online! We went to Findlay Henderson Honda online and looked through their vehicles. We were pretty familiar with the Honda product already, so we had a fairly good idea of what we were looking for and where we wanted to be as far as payment. We spent a couple of weeks going back and forth with Earl Huang, our car salesman, to get to the price and deal we wanted. We ended up switching the vehicles we wanted at first because we realized it wouldn’t work for our family. Earl did not get rude or impatient with us, but he was very kind and willing to take the time to make the right deal for us! I would HIGHLY recommend Earl to everyone. He is personable, funny, patient, knowledgeable, and extremely kind.
After we test drove the car with Earl, we went inside and he had the paperwork ready! He brought over the deal for us to sign, ran our credit, and then we went to finance. There we dealt with Cathy who was also very nice and very upfront with us. She didn’t try to push any extras that we didn’t want.
There are still lots that do all of their business in the showroom, and actually Findlay Honda still does also, but that isn’t the best way to deal anymore. Starting online you can research the year and model, any complaints about the car, how much it’s really worth, and so on. It was such a great experience that I would even recommend this dealership to my own Mother!
This dealership is on the exact opposite side of town from us, but it really was worth the drive! He wasn’t the only one that we talked to. We contacted two or three other dealers, but they weren’t as nice nor willing to negotiate. This dealership is all about customer service and treating people fairly.
Ask for Earl and tell him that you’ve heard great things about him, he’ll treat you right!
Quick in and out service - 16 GT4
I needed to check the clutch on my Honda Accord and have the oil changed. Deborah was the 1st to greet me. She set me up quickly, put me in touch with the tech and addressed all of my concerns in a fast manner.
Abnormal Noise from Air Con is "Normal" - Ex-CRV Owner
I had a 2017 CRV Touring 4WD, abnormal noise sounds like from the belt or something like that. Had an appointment with their "Service Manager". The Manager heard the noise, agreed there is noise, but he said the noise is not "Loud" enough to consider as a warranty issue. I will need to wait until the noise getting louder in order to get a warranty work done - or even put it in the shop for inspection (did I mention we spent about an hour at the service dept entrance?). We even pull another brand new CRV from the dealership lot and proof that no such noise from another vehicle. Well.. he just sent me home without any repair attempt. At the end... we just traded in the CRV to a Mercedes after we have no help from the dealership or Honda Corp.