Worst car buying experience - Doug R
Unprofessional and ZERO customer service! I texted David less than 24 hours after a drive of the Civic that I would close if it was $800 less than what he'd quoted the day before and told me to 'SHUT UP'! I reached out to his manager and his manager told me that David wouldnt say that and it was way too under budget. I told them I dont care if I come under $2k no one in the customer service business should ever tell their customer to shut up! Not even a counter offer!
Dont worry Michael Hohl in Carson city came down more and knows how to treat a customer! Bill Pearcest staff needs an attitude adjustment and some training.
Warranty Repair - Hart2Catch
My second warranty repair 18’ Civic HB. First time for satellite issue it was just an update, The second time a module that controlled air, seats, mirrors etc went out ...they said rare but were able to fix it after ordering part. They have a shuttle so you can run around while waiting ...bring a water bottle for the filtered water bar. Nice staff.
Quick in and out service - 16 GT4
I needed to check the clutch on my Honda Accord and have the oil changed. Deborah was the 1st to greet me. She set me up quickly, put me in touch with the tech and addressed all of my concerns in a fast manner.
Great service! - Wendiddle
We purchased our vehicle from Honda West a few months back. The windshield cracked recently and my service advisor, Kamanu Kajiwara, and the service director, Brian Haffey, checked to see if it would be covered under the warranty and took care of it. I had spoken to Harmony Rush on the phone and she got me in before closing so they could inspect the windshield. I can't say it enough how much I appreciate their help with my car and how easy they made it for me.
Satisfied - Jesse
This is my 3rd Honda on this Dealership it’s always good service & good sales people..I highly recommend this dealership..I will definitely recommend this to my friends
Abnormal Noise from Air Con is "Normal" - Ex-CRV Owner
I had a 2017 CRV Touring 4WD, abnormal noise sounds like from the belt or something like that. Had an appointment with their "Service Manager". The Manager heard the noise, agreed there is noise, but he said the noise is not "Loud" enough to consider as a warranty issue. I will need to wait until the noise getting louder in order to get a warranty work done - or even put it in the shop for inspection (did I mention we spent about an hour at the service dept entrance?). We even pull another brand new CRV from the dealership lot and proof that no such noise from another vehicle. Well.. he just sent me home without any repair attempt. At the end... we just traded in the CRV to a Mercedes after we have no help from the dealership or Honda Corp.