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Honda West has the best sales and service departments in... - Michelle
Honda West has the best sales and service departments in town. My service advisor, Karla, is the great. She's very knowledgeable and very pleasant to deal with.
Okay place unless you need something complicated. - Tired of car dealers
I bought a used truck from this dealership. It didn't suit my needs. I made a mistake that I tried to rectify in one week's time. I was happy to spend MORE (by a third) money on a different vehicle. They tried to hammer me for thousands of dollars in what I thought was unfair pricing. And, they made me wait almost an hour for an unsatisfying conclusion.
On August 18, 2020 I arrived at the service reception... - neveragainfindlay
On August 18, 2020 I arrived at the service reception area for my 9:00 am appointment, which I had made over a week ago. Mind you, up to this point, I had received no less than 3 email reminders and a phone call from somebody named Gavin to confirm my appointment.
The person I spoke with first could not find my appointment in his tablet. He took my name and what I needed done and entered it. He then told me a service adviser would be out to talk to me in a few minutes. The Service advisor again, asked what I needed done and I told him I needed an oil change and tire rotation and that there was a scraping sound coming from under the car. He then told me that they were very busy with their current work and rollovers from yesterday. He said it would be up to 5 hours before my car would be ready. I reminded him that I had an appointment and showed him one of the confirmation emails i received. He said there was nothing he could do.
At that point, I told him to forget it and left the dealership.
Would it have been so difficult for them to call me to reschedule my appointment instead of making me drive 20 miles one way only to have to leave?
Fantastic - Mellor123
My experience could not have been better. Very pleasant staff. Got great price and even got things free we were not expecting. Our salesman Jason Duenas was great. Even delivered our car to our home so we did not have to drive back to dealership after windows being tinted
I will never do business with NW Findlay Honda in my life... - Honda#125
I will never do business with NW Findlay Honda in my life and urge others to stay away as well. I first purchased my 2018 Honda Civic Si from them memorial day weekend of 2018. A couple months after my steering box prematurely failed on me with less than 5,000 miles on it along with a slew of suspension components. NE Findlay Honda only took care of the suspension components and left me with a defective steering box. For two years I would return on my off days every week about the issue to only be told my car is 100% in working order. Fast forward to a week ago, I'm told my tires already need replacing at 30,000 miles due to premature wear on them. I pointed out that this should be a sign that I have been correct about my issue all along. I was reassured my car is fine and cljust needs new tires and an alignment. Proceed to get new tires and an alignment for the issue to still be present. A friend at an auto repair store did some digging for me to find there is a recall about the 2017-2018 Civics and CRVs steering box. I print out the recall and give NW Findlay Honda one more shot to fix it since I did their job for them. They denied me the warranty work and sent me off in an unsafe vehicle again. Take the car to Honda West in hopes someone can help me with the recall. With no questions asked or any harassment they took the car in and performed the recall for me. The service staff at NW Findlay Honda is a joke and have no care for you or your family's safety when leaving with your car. Much better to visit Honda West where I was treated correctly and taken care of hassle free.
"Surprize,surprize" - Unhappy Customer
A simple gasket replacement on an oil sensor turned into a surprize bill of $250.00. They claimed the cost included clean up of the oil that had leaked from the sensor. If they did the clean up the oil that leaked I would have understood the labor charge. After I parked the vehicle in my garage for an hour I noticed oil dripping on the floor and after looking under the car they cleaned nothing but charged labor for something they did not do.
When confronting the service dept later that day they offered to power wash the oil that had leaked, otherwise they had very little to say. No apology no bill adjustment just a puzzled dog look.
If looking for professionals this is not the place!