Great friendly team - bigmike83
Had a great experience with my 2013 Silverado. Talked to John about different options to fit my budget, went for a lengthy test drive, truck needed a repair. Repair was done for me before I signed and picked it up. Mike in finance was able to get me a better warranty for the same price then originally offered. Only complaint is a full tank of gas would have been more appreciated, cost me $70 as soon as I pulled off the lot. All in all, a great experience, go see John, you wont be disappointed!
Top Reviewed Specialists At This Dealership
clear and honest - Irv Scales
My sales person Kathy Vitale was fantastic in meeting our needs while staying within my specified budget.The whole staff was very friendly and knowledgeable.
Sales & Leasing Consultant
Nissan Product Specialist
Nissan Sales Product Specialist
Fantastic staff - Al be sure
Friendly staff each and everyone showed care and respect. Had to wait for accessorie parts all involved apologized for the wait and treated me in a friendly manner.
Great people - Pooch123
Iv used these guys quit a few times they are always great to deal with ,especially Emily and Jim the manager two thumbs up from my thank you
Sales and Leasing
Great customer service - NA0
Brought my nieces in with me for an oil change and the family friendly staff were wonderful to them. They even gave the girls balloons because they were admiring the colored ones that were in their show room! Overall great atmosphere everytime since I leased one of their cars.
Nissan Certified Sales & Leasing Consultant & Owner Loyalty Manager
Nissan Certified Sales & Leasing Consultant
No pressure, no head games. - Linda
This is my second Rogue lease from this dealership.
I never felt pressured from the staff either time.
I will not hesitate to go back on the future
Fantastic - DJ6176
Entering the building mike was quick to help and very knowledgeable, he was able to answer questions and asked the owner if needed. The transaction went smoothly. Very courteous, even had a tour of the building to see the mechanics at work. I’m very happy with my new Nissan, I know for repairs and checks that I’ll be well taken care of!
Good place to get a car - JonT
These guys really know what they're doing when it comes to selling cars; not at all pushy, very knowledgeable, and really friendly. They even put up with ridiculous hour long insurance agent phone calls after closing time. I had my mind set on leasing a car and visited nearly every dealership in Keene to no avail, but RJ at Nisan did everything in his power to make it happen for me and after only my second visit I walked away with keys in hand. If you're looking to lease a car in the Keene area I would highly recommend Nisan.
Go to a different ford dealer for repair - Berlin Ford is xxxx
Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they have no problem trying to talk down to you and make is sound like your going to be paying regardless of the warranty. I have had the truck for 8 days. The second day I loaded my motorcycle and some gear totaling 500-700LB in the bed "2016 f150", and drove about 500 miles this way. The hole time having the cab, steering wheel shake at 75-85mph. driving state to state with racing gear and the bike in the bed is why i purchased the truck so the cab shaking is a big deal. After that i drove 1500 miles in 3 days with no load and no shake so this is steering me away from tire balance and the tires are new. In addition I'v also had the keys locked in the ignition for some unknown reason. Talking with mechanic he seem to be knowledgeable, respectful and professional. However the people in the "front" of service are the exact opposite. Went in Monday to set something up. at this time they couldn't tell me if they had a vehicle for me while the truck was in the shop, so it was scheduled for Wednesday and they would call me Tuesday to let me know. They did call Tuesday then put me on hold for good 10min then asked me what i wanted i told them and put me on hold again. sure enough this just ended up in a loop of holding and asking me what i want and hold again. After work went in Tuesday, still couldn't tell me if a vehicle was going to be available but it went down hill from there. The girl behind the counter didn't seem to know anything about what she was suppose to be doing and tried to make every issue with the vehicle sound like my fault and problem. " if we feel you truck is rough or any dirt underneath it they will be charging me $115/hr. also if we feel this inst a warranty you will be paying for the loaner vehicle." The issue of my fully warranty covered Ford vehicle didn't seem to matter to this ford, one way or another, they made it sounds like I'd walking out with a large bill. While her 5yr daughter was typing in the information into the computer she asked me how they're supposed to test the problem with cab shake because of the 500-700lb, how is this my problem? Then she turn and ask the tech if F150 can even handle 500lb in the bed trying to make it my problem again. The ladies behind the counter work on complete incompetence of the vehicle they're suppose to support and after asking people whats wrong with the ford dealer here there was only on conciseness that for the past few generations the operation at Berlin City for is a joke and no one would recommend going there. Its so bad that people i asked know the people by name and can point blank tell you just how incompetent the desk service employees are and the normal unwillingness to get the Ford produce issues resolved. All said and done i canceled and will be going elsewhere. Im unable to trust anything they say and/or if they will scam me and try to stick me with a large bill for no reason. If you go to Berlin City Ford i would suggest watching close and verify everything before and after.
Don't do business with this dealer... - dramsden
My wife and I purchased a brand new 2008 Nissan Rogue from Somersworth Nissan. The transmission failed within 18 months and was replaced under warranty. Nissan Corp. issued a engineering bulletin identifying a design flaw shortly before or after the transmission failure. We received an extended warranty from Nissan Corp on the second transmission. The second transmission was replaced a couple years later so now the car is on its third transmission. The car recently (April 2018) began exhibiting similar symptoms and needs another transmission making this the fourth transmission in 10 years. Nissan Corp and Nissan of Somersworth (the dealership) has decided they will NOT cover the replacement of our transmission this time around. Let me ask you a question? How many vehicles have you owned that needed FOUR transmissions in a 10 yr period? It would see to me that either Nissan or the Somersworth Nissan (the dealership) would want to support a customer like ourselves who have purchased three Nissan vehicles in the past 10 yrs but NO they want us to pay to replace the transmission. This will be the last Nissan our family purchases ever.
Low Price Guarantee - CBWEBDESIGN
Salem Nissan advertised a “Low Price Guarantee” on new Nissan vehicles. They claim if you find a lower price at a competing dealer, on the same vehicle, they will pay you $1,000.00. We did this and also, gave Salem Nissan a “written and signed order of competitor’s offer” showing a lower price from Commonwealth Nissan thus, giving Salem Nissan a chance to beat the lower price, which they chose not to.
Since we met the conditions of their “Low Price Guarantee” I made them aware of this and requested they honor their $1,000.00 Low Price Guarantee. Instead, Salem Nissan decided not to honor their offer and also, did not respond to me with any reason.
This review is my opinion based on our experience with Salem Nissan.
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