My first service for my new Escape - KC Chief
Quick in and Quick out and no mess left in my car. Pleasant comfortable waiting room. Clean rest room. Extremely satisfied with the entire experience.
Always quality service - STEPHEN BROWN
I took my son's car in for services. It had been sitting idle for over two years while he was going to school in Rome, Italy. They put on four new tires and changed the fluids for me as requested. Them Johnathan Sanchez told me he was going to give me free tire repair for the life of the tires and free tire rotations. Oh and then, they washed the car as well. Needless to say I will keep taking my cars to Corley Ford for all my services needs.
Great customer service - Hbrenda187"
The customer service is great..they answered all my questions,looked into getting me information quick...Ruben was such great help and got straight to working on getting me the best deal...
Excellent experience, excellent customer service. - Flagman
We purchased a vehicle from Ziems today. They know how to treat their customers right! We had excellent customer service. We were able to order our vehicle and receive it within 8 weeks! Thanks, Mike. Thanks to Bill with the paperwork and warranty info. Thanks to Denzil for the technology tutorial!! You walked us through and gave excellent help and explanations. We have purchased many vehicles in different states, and have never had such great service and care. Ziems is the BEST dealership from which we have ever purchased a vehicle. I wish we had Ziems in our state (AZ).
2018 Ford pickup - mike
Great experiance. Worked with Andrea and she listens to what you say and does not try to steer you in a way you don't want to go. Had a blast working with her and Vision Ford.
Up front and helpful - VanPeltJ
It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.
My search is over!!! - Showme
Larry Meskimen found me the Jeep I was looking for. I've been searching for months and Larry came through with flying colors. He and Caitlin also found me better financing than my own hometown bank. They both are excellent!! I wish I could post a picture
Regular maintenance and fix trunk hood. - pbitner
Trent was thorough with the 60,000 mile maintenance of my 2013 Taurus. He also had to replace the struts in the trunk and made sure the new ones worked before I left the shop. Thanks Trent!
Escape - Ruscetti
Jeremy was spot on with what I was looking for. Everything went really well for us. Very professional in his dealings with me during the process.
Beyond expectations - txusgal
Traveling back to Texas we had engine issues. This dealership’s service department guided us from the time that we called them about 20 miles outside Clovis to the repair completed the next working day. They even drove us to a local restaurant and picked us up during our wait on the repair day. Friendly, courteous service and a knowledgeable service department made it un unexpectedly pleasant experience.
1 star because i cant give no star. - JustGivingHonestReview
Worst dealership I've ever dealt with. Bought my 2012 Focus from them several years ago brand new. I immediately started having problems with it. Took it back to have them check it. Was told nothing was wrong. For several MONTHS I continuously tried to tell service that what my car was doing was not normal. They wouldn't listen. Finally after 10 months they actually looked at my car, and surprise! The transmission was junk. So they replaced it. The only reason I continued to go there for my car needs was because my car was under warranty. As soon as the warranty expired I refused to go back. The service department staff are rude. They gave me a loaner car and requested that I return it with the same amount of gas as it had when I got it. I returned it with more gas and the lady in service tried to charge me and said the tank was on empty. She refused to go back out and check the reading again. Stay away from them! I've received better service at every other dealership in town.
No RV service - Jlh
We were from out of town and needed service on our RV. Our RV has a ford engine. They said they couldn’t put a reader on it to see what the problem was. We’ve always have taken our RV to ford. I don’t think they knew what they were doing. They recommend us go to another place and they wanted way too much just to put the reader on to diagnose the problem.
Service - Fiesta2014
Water pump defult causing the motor to over heat. (February 2018) after months of waiting for new motor Contacted regional supervisor, they helped. Motor replaced, engine light still on, returned, they replace catalytic converter - (June 2018) but lighs and air conditioner went out. Took in, after having 3 days they said nothing wrong, lights and air work - suprise, they don't! Will never use this dealer/service again. Am exploring other dealers/service.
Poor service - Curtis
I took my 2017 Ford Focus in for a "service engine soon" issue while it was under the 36-k warranty. It should have been checked out at free of charge per warranty, no diagnostic charge. I dealt with service advisor, Franco Urizar, who provided me with incorrect information and basically discourage me from getting assistance. The problem occurred again shortly after the 36-k warranty had expired. I explained to the management that the only reason why it was not serviced when I brought it in under 36-k that the service advisor provided me with wrong information. The dealership made no effort to be helpful, accountable or find a resolution. It did make a lot of excuses. I find this dealership to be unethical. It says that customer service is important to them but that is just rhetoric, find talking with no sincerity. Now I am out of hundreds of dollars to get it fixed. I don't recomment this dealership.
Arrogant Dealership...take kit or leave it attitude. - Bud243
I have bought 3 Ford vehicles in the last 4 years. I tried to talk to this dealership but, their arrogant attitude was that's the price and take kit or leave it. On a work truck that was brand new, the visor clip broke. They made us pay for it. It was my fault not the manufactures. You would think a dealership that sells tons of trucks to our company would let us have a 15$ item on warranty. Well, those days are gone and yesterday 12-2-16 was the first time a salesman even approached me in 4 years. I always had to find one previously. I told him to get lost and pound sand I was just looking at MSRPs. I will NEVER buy a part or vehicle from this arrogant small town dealership, Drive to Lubbock and talk to the big boys, you will never be sorry. The days of buddy good oil company's propping up this Ford dealership are over. I for one will not miss this place when it folds or sells.
Gm is a thief - Sam1
So longs story short I was told I would he given 10k for my trade and when they finally paid it off 40 days later they shorted me and only paid 9300. Pretty sure the gm pocketed my money drive to Artesia, the dealership isn't as fancy but they are straight forward and won't steal from you, also less overhead means better deals
So appreciate the help and courtesy we received - norcalgma
My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.
Gave me great service. Did an outstanding job on my car. - cukamalu
Gave me great service. Did an outstanding job on my car.