32 New Mexico Ford Dealers

Great sales staff: Raul, Joe, and Sandra. - mblobato

Great sales staff: Raul, Joe, and Sandra. We greatly enjoyed the time we spent at the dealership and the quality inventory of trucks.

Everyone was welcoming and extremely friendly. - RC

Everyone was welcoming and extremely friendly. Professional and I did not have to wait long for my service to be done. Definitely going back with all my vehicles.

My Ford App said my battery on my 2023 Explorer was low, - Marie

My Ford App said my battery on my 2023 Explorer was low, then my engine light came on. It was the Saturday after Thanksgiving around noon. Tried to get my usual Ford service, but they could not help me until Wednesday. I did not know what to do! I called Chalmers service and gentleman name Dwayne (spelling?) told me to bring it to quick lane. I drove to your quick lane and service adviser Jose Valdivia was so helpful, right away he said they will check out the battery and the engine light on. He mentioned these two issues may be connected. He is very knowledgeable. They took my car in in no time and Ken, and in a little while Ken, the service technician came back and said the battery is ok, that he will take the car in and check the light. He performed diagnostics and the light turned off. What a relief for me! These guys treated me so nice and Jose was so helpful getting things going I was so impressed with how they treated me. I am so happy I can drive the car without having to worry about the engine light. The fact that they immediately took care of my problem on Saturday afternoon and they worked together and went above and beyond to solve the problem, is really impressive. Jose and Ken changed my huge problem into no problem with their kindness and help. They both receive 5 stars from me! Thank you Chalmers Ford!

Have always received good service from this dealership. - Tom D.

Have always received good service from this dealership. Purchase process was quick and painless. Always good to deal with over 30 years.

Braden Tidwell and the staff of Casa Honda Las Cruces are - Luiz Guevara

Braden Tidwell and the staff of Casa Honda Las Cruces are the best! Braden helped me go through the process of buying a car from start to finish. He explained everything in detail, made it easy to understand, helped me with the documentation, and was always ready to take my calls and answer my questions. He sure made the whole process an enjoyable experience. I wholeheartedly recommend Casa Autoplex and Casa Honda Las Cruces. Ask for Braden!

I received poor customer service. - splitzss2015

I received poor customer service. The answer to my query was inadequate. The sales rep referred me to the manager. The manager was a bit pushy and was not willing to listen to what my request was. He made it clear that I needed

On a recent road trip from California to New Mexico I - F150 Lightning

On a recent road trip from California to New Mexico I noticed at the end of the second day of travel that my 2023 Ford F-150 Extended Range Lightning (with 38,000 miles) on a 100% charge I was no longer getting the ~325 I normally would see but ~200. At first I chalked it up to the outside temperature, ~30-40 Fahrenheit. When the temp moved back up into the 50's (a temp I was often charging in) this abnormal behavior continued. The next day I was near Rich Ford and figured I'd have them take a look. I explained what was going on to the EV specialist who said that my mileage would vary depending on how I drove. I agreed, however, the battery not charging to the extended range level had nothing to do with how I drove the truck previous to charging but how much the battery would charge to. I’ve been driving this truck up and down, border to border in California for 35,000 miles and I’m pretty aware of how my driving, temperature, grade, and more impact mileage. The conversation always came back to “how I was driving” and how that was impacting my mileage. After being accused of being argumentative it was clear that this conversation was going nowhere so I apologized and stopped trying to explain the situation and asked to have them take a look. At the end of the day I got a call telling me they had looked at it and found nothing, there was nothing they could do and I could pick it up. The report I got along with my $0 invoice which referred to my aggressive driving twice. I was also given the Ford Customer Care phone number, “if you want to call them”. I did call Ford Customer Care while sitting in the waiting room at Rich Ford. After a 30 minute conversation with a Ford Customer Care person who was able to see diagnostics information told me that when doing a multiple day road trip with successive DC charging it was normal to see a drop in the batteries ability to provide the listed MPGe advertised, in my case an extended range typical charge is 325 miles. It was clear to me that an educated EV specialist would have known this and been able to take care of me by explaining this within a few minutes and I'd have been on my way. Instead I was accused of being an argumentative aggressive driver and had wasted a day to hear this. To the EV specialist defence I understand that New Mexico is ranked number 2 for the state with the worst road rage, so I imagine they experience a lot of intense drivers. https://www.consumeraffairs.com/automotive/states-with-the-worst-road-rage

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

Just shout out to Cassey and rob amazing people ,they all - adangutierrez1967

Just shout out to Cassey and rob amazing people ,they all about your type of workers ,please give them a raise and also all staff of roswell ford God bless each one of you injesusmightyname

Sales person told me the price was 30,000 after a hard - Mad customer

Sales person told me the price was 30,000 after a hard inquiry on my credit they tell me it's 40,000. Who does this? Very disappointing. I will never go back !!!!

Wife and I were passing through the 4 corners area this - steven.dopke

Wife and I were passing through the 4 corners area this past June going from Phoenix to Chicago. Power steering rack on our 2015 Explorer went out in Kayenta Az. I knew this was going to need factory Ford expertise and we heard several good things about Ziem Ford. Limped the Explorer from Kayenta to Farmington with no power steering. Justin May, was our service writer and was top notch. He was able to get us in the next day. Unfortunately they had to get a new steering rack from Denver and to no fault of Ziem Ford, it took 6 days to get the part. Justin was able to arrange a loaner car which eased the sting of being in beautiful Farmington Nm. for almost a week. ;) Extremely happy with the service we received from the entire service department and would recommend Ziem Ford to anyone!

Ed Montoya really worked with us and gave us options - Annie

Ed Montoya really worked with us and gave us options about choosing our next vehicle. He really pulls threw for us. So far we purchased 5 vehicles from there. Ed Montoya never rushes us about choosing our ride. Thanks Ed for always being there for us..

The Melloy Ford Service Dept. - Lynn

The Melloy Ford Service Dept. led by Chris Sonnenburg is top notch! From the woman at the counter who greeted me with quick assistance and Chris himself, I will definitely return to their service department!! Thank you both very much!!

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

Morgen is always wonderful in taking care of my care. - slashlazy7

Morgen is always wonderful in taking care of my care. I appreciate the John and the service department. Thank you. They also did a great job on my Jeep last week.

I have bought three brand new Fords from the dealership - tom

I have bought three brand new Fords from the dealership beginning in 2011 (F-350). On the last purchase, I was cheated of more than $1000. The current management attempted to charge me close to $2000 dollars for a full size spare tire for my 2025 Maverick. As far as I can tell, the normal cost for this tire is about $700. After a scathing review on the Ford website, the refunded me $400. I took it as I thought that was the best I could do. Three new vehicles purchased and they still tried to cheat me. Nice customer service.

Up front and helpful - VanPeltJ

It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

I went to Ruidoso Ford after looking at a Ranger at... - Joe M

I went to Ruidoso Ford after looking at a Ranger at another dealership. The other dealer had a “closer” on staff who honestly just put a bad taste in my mouth. I called Ruidoso Ford and spoke with Pierce Montoya and went to see him the next day. Pierce was awesome! Everyone at Ruidoso Ford was super nice and helpful. It’s a dealership with old school values. The owner’s office is right at the front door and he spoke with me several times. Every single person there was extremely nice and helpful. This is a dealership I would send my family to. The price was great! But more than the price I was treated like a person and not a pay check. If I could give them more stars I would. You would be crazy not to go the Ruidoso Ford. Go see Pierce he will take great care of you!