34 New Mexico Ford Service Centers

Got me in and out. - SCHLUMPMX

Got me in and out. Pleasant staff that kept me informed of progress of the service.

Great service, will come back for future concerns . - carlos salazar

Great service, will come back for future concerns . Although the communication can improve since it delays it back.

Great and fast service Dido dido dido dido dido dido - robajay

Great and fast service Dido dido dido dido dido dido dido dido dido dido dido

The service staff was efficient and helped me get the - Viejogus

The service staff was efficient and helped me get the best value for my reward.

I have been very happy with all work done so far by the - Ponyprez

I have been very happy with all work done so far by the dealership on the multiple different Fords I own or have owned. Mostly it has been regular service and recall repairs, the prices have been good especially when coupons are available. I would have given all 5 stars had it not been for the additional dealer markup that I was told would not be added when I placed the order for my 2023 Maverick. I may have not been so unhappy about it if it were only a small amount but it was substantial and unexpected.

James took good care of my car. - markthain5230

James took good care of my car. It had a bad injector and it was in and out of the shop in just a day

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

They don’t pull the skid plates when doing oil changes - Mike

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.

After purchasing a 2023 Mazda CX5 online, I discovered - Grampam

After purchasing a 2023 Mazda CX5 online, I discovered one window was not working—and I also wanted it to be checked out by a Mazda dealership. I took it to Casa Mazda, where Roger Cavazos, in the Service Department, assured that it was repaired very quickly, and the all over inspection completed as well. This was taken care of in a very timely manner, and at a very reasonable price as well.

⚠️ You’ll regret going here! - DesertSand34

⚠️ You’ll regret going here! ☢️ Dealt with this Dealer for 6 , LONG years. You are better off driving to ABQ, Santa Fe, Farmington or Arizona. Their sister dealership in Gallup, Champion, is no better. Most of the time the phones have issues, no answer during business hours, not even voicemail. AWFUL *️⃣ They have ZERO idea of what any semblance of CUSTOMER SERVICE is. They are ABSOLUTELY the MOST RUDE people I’ve dealt with at ANY Dealership. You can stand at the desk and it is like they see through you, on their phones, standing around, chatting and joking (can hear convo’s), doing nothing, and wont address your presence. They make you wait around with no sense of urgency or trying to get work done, just EXISTING in the space of the building, drawing a $$ check, not earning one. Frequent turnover or lack of employees. At one point this year they had 1 technician and a Service Manager. Couldn’t get to a ticket for weeks at a time so couldn’t bring vehicle in for repairs. 🗣️ The newest young girl in “Service” ** ALLISON** is inept, unskilled, little to no knowledge about auto anything, and seemingly thinks she is the General Manager of the entire Dealership. She speaks extremely condescending, supercilious, patronizing, pompous and has literally yelled loudly at me, and hung on the phone up on me twice. When talking about my issue, was RUDE, CONDESCENDING, OFFENSIVE, HAUGHTY. In person, was crude, dismissive and reinforced that my observation and verbiage is on point. 📌 This is a consistent attitude throughout this Dealership Family/Employees, to include the Owner, Stacey Corley. I’ve purchased at least 18 cars, all over the country, different brands from Chevrolet, Ford, Toyota, BMW and Lexus, and I’ve even financed through Ford. This “place” tops the WORST (especially in SERVICE DEPT) in customer interaction, caring about the needs of the customer or communication along the way. As well: timely, accurate, thorough, follow through or finding the issue, attempting to replicate instead of saying it’s “intermittent” and charging you for diagnosis, even when UNDER *FORD MANUFACTURER WARRANTY*! Don’t walk, but RUN to a different Dealership, as once you get stuck, you’ll recall this post.

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

OK! Well I was very pleased with Phil Long Raton until... - Gordon

OK! Well I was very pleased with Phil Long Raton until my 2018 Truck was out of Factory warranty. I purchased extended warranty directly from FORD protect for 60 months 60,000miles. Yet I still get emails every couple of weeks from Shawn Flynn, Chief Operating Officer, Phil Long Ford of Raton 1-844-578-1449 begging me to contact Phill Long Ford of Raton to buy extended warranty from them. I'v even sent a copy of my new warranty from Ford protect but Iguess Phil Long Ford of Raton don't give a rats xxx!! I shall never buy, service or obtain parts for my truck from Phil Long Ford ever again

Morgen is always wonderful in taking care of my care. - slashlazy7

Morgen is always wonderful in taking care of my care. I appreciate the John and the service department. Thank you. They also did a great job on my Jeep last week.