15 New York INFINITI Dealers

My car broke down I called and they were able to squeeze - dross3808

My car broke down I called and they were able to squeeze me in the same day. After inspecting my car they were able to order the part within 24 hours I am truly amazed of how Mohammed went through the extra miles to ensure I was in a loaner and my car was being serviced properly. This dealership is truly a lifesaver

My car purchase experience was flawless. - Abbie

My car purchase experience was flawless. The staff accommodated me every step of the way. From the expertise of my salesman, Vinny Q, Darlene and the sales manager Rob! They could not have been more helpful. Even the first contact with the reception area was beyond helpful and kind. It actually was a fun experience and I LOVE MY CAR for the first time ever!! I would highly recommend this dealership.

I would highly recommend visiting Bill Kane at Lia - aholmes10

I would highly recommend visiting Bill Kane at Lia Infiniti prior to purchasing your next vehicle. He was great to work with!

I got my car there in time and was suppose to take - anitamckee9041

I got my car there in time and was suppose to take shuttle but decided to wait after was told it would only be about an hour. Was offered coffee which I appreciated. Guess what, before I could finish my coffee, my car was ready. Good service and customer service!

I was pleased to see that Gina in service was still there - samadams

I was pleased to see that Gina in service was still there after all her years at Infiniti. I have purchased 4 vehicles from the dealership and I was kinda just looking and wasn't sure if I needed a new car at this time. The main reason for my choice of this dealership is because of Gina in service. She is a kind and knowledgeable professional in her field and is why I continue to own Infiniti vehicles. Gina referred me to John Houston in sales. John possesses an extensive knowledge of the vehicles and was a pleasure to speak with. If you are in the market for a vehicle I highly recommend you ask for John and stop in the service department to meet Gina and begin your Infinity experience.

Always friendly and considerate. - Happydriver

Always friendly and considerate. I have been a part of this dealership for the last 10 years and have never had an issue.

I’m taking a moment to express my pleasure with doing - FE zitz

I’m taking a moment to express my pleasure with doing business with Bob Johnson and my new Kia soulsoul . I have to admit, they bent over backwards for me to meet my needs, especially after changing my mind and a few occasions pertaining to this vehicle. Zachariah Nower, my sales rep great job and was very patient with the changes that I had made at the last minute. This is my second vehicle that I have the lease with them and certainly would consider a third when this contract is over.

BUYER BEWARE. - sculpy1982

BUYER BEWARE. I went to Infiniti of Bayside on 2/3/2024 and was quoted $650/month to lease a QX55. I wanted to weigh my options and was shopping around for other quotes. I realized they were giving me the best deal so I returned on 2/10/2024. They told me they could no longer offer me that price since I came in January ( I came in February not January) and that deal is no longer available. The price was now $710/month. When I told them forget it and was about to walk out they offered the grey Infiniti QX55 for $650/month. I kindly told them no because I wanted it in white. They then said they could order it in white and give it to me for $650/month so I agreed. I gave them a $1040 deposit. It was Saturday 2/10 and I was told the car would be there by 2/14. Well, 2/15 comes and I do not hear from them. My friend who works at a leasing company called me and told me they were lying. Alex who works at Infiniti of Bayside told her they were only getting grey QX55's, they were not getting any in white. When I called them and told them to cancel my deposit they were rude and tried to tell me I was making them look bad. They stopped answering my calls. I called on 2/16 and asked if they processed my refund and was told by the receptionist they did but it was a holiday weekend and to wait a few more days before I see it in my account. I waited a week and called back and left a message. No one returned my call. I called today (2/28) and asked about my refund. Amy the receptionist told me they were waiting for a check in the mail. When I questioned the check and told her I paid with a credit card why can't I just be refunded on the card, I was put on hold. She then told me they processed the refund on 2/21/2024 (today is 2/28, still have not received it) and to call my bank because they are holding the money. I then called my bank. They told me they do not see any incoming money coming from Infiniti of Bayside. I then proceeded to dispute the charge on my credit card. These people are liars and apparently thieves. They like to play games. I would not recommend their business at all.

Customer sevice and sales great. - froz426

Customer sevice and sales great.. sevice dept. Tops👍🏻.. i have been going there since 2011. I got most of my vehicle there

We found a vehicle we were interested in purchasing on - eileenmcf

We found a vehicle we were interested in purchasing on Saturday. Got assigned to sales person Mark Houser He said he would get back to us later in the day on financing and other details. Heard NOTHING from him by day’s end. During our visit Saturday, a previous buyer stopped by to talk to Mark, he left us for almost an hour when he talked to them in another area of the sales department. We had no idea what was going on. Two other employees tried to smooth things over by saying that they were searching for interest rates and that was taking a LONG time…. another employee came by and said he would find Mark for us…came back…. said he would be right over…..NOT! We realize that QUANTITY of sales is probably what keeps Bob Johnson happy and the hundreds of employees employed and showing up to get paid regularly, but along with that CUSTOMER SERVICE should be at the top of the weekly / daily sales meetings pep talks. We were picking up the car today. Had an appointment at 11:30 Arrived early, saw Mark for 2 minutes got assigned to a “want a be” sales person to go over the paperwork along with a trainer. The trainee couldn’t figure out how to operate the screw gun to put the plates on the car, and besides that, the two of them being MIA while they went to the finance office, came back, said they were leaving again to go to dmv was just more than we could have imagined. We finally just left without learning anything about the car (like other dealerships have always gone over) because Jeff had to get back to work. We are in our 70’s , and this is not our first rodeo at buying a car. Definitely our last at this dealership.

Beautiful dealership, and friendly staff. - dcapan

Beautiful dealership, and friendly staff. This most recent visit was missing the little extras that I had received during past visits (complimentary car wash, and personalized advice from the service manager). But this was far from a bad experience, just not a personalized as was done in past visits.

Sales rep Bill Kane was excellent to work with. - DGILL1122

Sales rep Bill Kane was excellent to work with. My 3 year lease was about to expire and I wanted to get another QX50. with Autograph interior. Bill research the internet and found one available located in MD; He arranged to have it brought to this dealership. It was just what if wanted once again to lease. Bill spent much time going over everything and loaded the App into my phone and went over all of the items that proved to be an excellent benefit. He is certainly an asset to your dealership.