A wonderful experience - Heather G
Kevin Towmey has a great sense of humor and is very knowledgeable.
He put me at ease right away and made the experience fun!
He listened to what I was looking for and you f the best fit
Classy - Redjag
This dealership really embraces the luxury in luxury cars. By far the classiest dealership I have ever dealt with. Great experience on every level. Rod my salesperson was very professional, attentive, and responsive to my needs. They made the sales process as easy for me as possible, I would highly recommend jaguar of great neck
Great team and dealership - rjh101764
My family and I received great service from the salesman to the sales manager . The truck is the best I have driven in years. thanks again
EXCELLENT SERVICE THANKS TO EDGAR - ogara3
As a previous owner of several luxury cars I would like to express my gratitude for a member of your service team, Edgar. Edgar has been fantastic each time I bring my Jaguar in for service. Outstanding customer service from start to finish
F-Pace Service - sunderdude
Michelle Gaik and the West Herr Jaguar team continues to do an excellent job servicing my 2017 F-Pace. Great communications on the status of the vehicle and they diligently work to resolve all vehicle problems as well as resolving service bulletins before they become a problem.
Great service from across the country! - kornlijint1
I purchased a Jaguar F type from this delership all the way from California due to the rarity of the specific trim I wanted. They met my low price point, facilitated the paperwork and CA registration, and got me my car without a headache. The experience was as good as I could have hoped!
Very happy customer - Dia123
Jason Adler is an extremely knowledgeable employee. I felt very comfortable with every aspect of my purchase. He gave me an hour tutorial on how to use my new car and all the electronics, which was very helpful. I know he will be there to answer any and all questions I have in the future!
My first Jaguar! - Deer Park
I lease cars all my life, but it was my first Jaguar. I'm so happy with it, I'm almost certain will get another Jaguar in 3 years. Was also very happy with my salesperson, Alex Sultanov, who gave me professional, honest, helpful suggestions and the perfect service. Was pleasantly surprised how fast I was able to get my beautiful car.
2018 Velar - Great Experience - ssvelar
Jim Raysor was diligent in working to address our needs. This, combined with Jim's personable approach to the relationship, made for a wonderful experience.
The worst - Aaaaaaaaaa
Over a month to get an appointment for a one year old Range Rover with a short. Then billed me for un needed service and refused to do an inspection without replacing 2 tires for 1500$ 😂😂😂. And this took 10 days. Oh and I got the car back with the check engine like on. $100,000 for this. No thanks.
Mixed recent experience - scameron_2
I have a five-year relationship with the sales team and service department. I've had a wonderful relationship with the former; John Morris has a no pressure, practical, and human approach to sales and therefore has my loyalty. There are issues with the service department at this time as other alluded to. Therefore, my recent experience is mixed. I recently had a protracted, adverse experience with Piehler. To their credit, the Vice President of Piehler personally reached out and met me in the community to assess these issues, and he seems to care about the customer experience. I have therefore amended this review to reflect that meeting.