31 Ohio BMW Service Centers

Service was great. - JMULLIN1

Service was great. Wait time was reasonable and the service representative was friendly, knowledgeable and very helpful.

Excellent service, I received a video of what was done to - Liz

Excellent service, I received a video of what was done to my SUV, with a real good explanation, it was received and delivery on time. Jonh did an amazing jiob, and when I pick up my SUV he asked if I had any question.

Chris in service and John in sales are the reason i - atrascik

Chris in service and John in sales are the reason i continue to come to this dealership

Exceptional Customer Service!I had a issue with the... - duqchris

Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge. I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted. This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service!

I was very pleased with the service I received with Auto - acostae

I was very pleased with the service I received with Auto Nation Ford, Amherst OH. I was able to come in to show them my car's damage. They were able to complete the repairs, fix a rear break light the was also affected. They accommodated me when I had a piece on the wind shield that needed glued, ED took care of it right away. Appts on the weekend is always appreciated, since I work Mon - Fri, off on the weekends. The Job was well done. I would recommend this service dept to everyone. Great Service & Pleasant workers. The also communicated with State Farm and Enterprise for rental.

Quick and easy experience. - JRB

Quick and easy experience. Christian did a great job coordinating. Customer Service is definitely the priority.

I was driven to the car rental which was next door. - mkontos54

I was driven to the car rental which was next door. Before I knew it, my car was ready. The repair work and car wash made my car look like new. The people in the office were friendly and helpful and took care if everything. I have no complaints.

Wonderful service. - Ljp

Wonderful service. Nice people to work with - very knowledgeable and no pressure. Would definitely buy or service my car here !!

This was my first visit for service at Kelly, I have been - MyBMW

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service.

The absolute worst service we’ve ever encountered in the - Disappointed customer

The absolute worst service we’ve ever encountered in the years we’ve owned vehicles. We were given the run around regarding repairs needed. Told one thing needed repaired however paid for an entirely different piece. Quoted the wrong price before repairs. We live an hour and a half away and had to have the car towed to this location due to the proximity of the flat. I will happily spend the extra money and have the car towed to anywhere but this dealership for servicing. Absolute worst experience. If I were you run the a Other direction.

I was trying to preserve my 2008 truck and auto nation - Ken

I was trying to preserve my 2008 truck and auto nation has worked on a few vehicles for me. My truck looks new again. Thank you!

BMW Cleveland in Solon provided a ride home for me after... - Kcurtis155

BMW Cleveland in Solon provided a ride home for me after advising that the service requested could take several hours to complete. also a ride back to the dealership was provided. The next time I will request a car.

Good service start to finish - HiltonheadBMW

Texted low coolant issue, while returning from Hilton Head. Reply was received they would be happy to assist, as soon as I arrived the next day. Within one hour I was back on the road and the brief stay was pleasant in reception area with an offer coffee. Well done. Thanks

A shout out for the splendid work by the Service - Michael100

A shout out for the splendid work by the Service Department! Service Manager Tim and Technician Jeremy did a GREAT job installing a radar detector for my recently purchased BMW. Their task was made more difficult, as locating a “switched” circuit on a modern day BMW is a significant challenge. They knew it was important to me, they persevered, and I’m thrilled! This is a great service department, with Service Advisor Kaitlin keeping track of the progress! ….also, the buying experience from Sales Manager Ed and Client Advisor Igor was wonderful! (full disclosure: have purchased four new BMWs from Ed over the years – the man is a legend!)

I have purchased 5 Vehicles from Evans Motor Works, (BMW... - X-3

I have purchased 5 Vehicles from Evans Motor Works, (BMW Dayton, Evans VW) I have never felt less than 100% satisfied with the interaction with the sales personnel. Chris has been a perfect example of the quality of people that are employed by Evans. He is not pushy nor overbearing just plain honest and helpful! Also extremely knowledgable about his vehicles. The service Department is an excellent example of Customer satisfaction. Hagen always goes that extra step to ensure that there is no problems with your service visit and to make you as comfortable as possible. You feel at home at Evans. I would not hesitate to recommend Evans Motor Works to anyone looking for a BMW, VW, or Volvo. I would rest assured that I had steered them in the right direction.

Chose to lease my second mini Clubman because of... - Mwb

Chose to lease my second mini Clubman because of wonderful experience with first. Classic salesman John Plumpton was most knowledgeable and helpful. Looking forward to another positive experience.

Great service - Curryinahurry

I was out of town and had an issue with my car and they got me right in. Fixed the same day properly and with a smile.