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After 25+ years of buying and leasing BMW’s from BMW of... - PAUL
After 25+ years of buying and leasing BMW’s from BMW of Toledo, their service department never disappoints me, just the opposite, they continue to raise the bar of customer care even higher. Kyle is extremely professional and makes sure to keep me posted - even when a simple software update is being done, I received a video showing my car in the shop, and Josh (another great team member), telling me what he was doing.
Keep up the great work guys, you’re one of the key reasons I return
Top Reviewed Service Specialists At This Dealership
Always friendly and ready to provide good service. They... - ERic
Always friendly and ready to provide good service. They are quick to provide a good solution to any issues and my cars are ready on time
Purchased a great auto - mc2019
We have worked with John Romell before at Cain BMW. He is a friendly salesman and understands your interests. He worked ardently to get us the best deal on our BMW 540. The amazing point is we had just taken our car for service with no intention of buying another car. John showed us the BMW and we couldn't resist. Cain also has the friendliest service dept.
I'm on my third car from the BMW Store and love working... - BJ Taylor
I'm on my third car from the BMW Store and love working with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. It never crossed my mind to look any place else when it was time to buy again.
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
Excellent and prompt serviceCassie was wonderfulI would... - VFABIAN
Excellent and prompt service
Cassie was wonderful
I would highly recommend
Will come again
It is my favorite place to service all of my card
My 2020 MY bmw sit in the garage for only 6 days after a... - beibei650
My 2020 MY bmw sit in the garage for only 6 days after a 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and rather blamed me on everything. They also tried to charge me $160+ "diagnosis fee" for a car still under factor warranty! This is my 5th bmw but I'll seriously reconsider owning another one due to the poor service I received from here. Never again.
VERY DISAPPOINTED!!!!!!!!!!!!!!!!!We tried to purchase a... - dolphingirl12
We tried to purchase a second key for our newly purchased used car and they REFUSED to sell it unless we had our paperwork with us. Gave us the run around why they couldn't do it and their quote for the key was $50.00 higher than other dealer. We went to another dealer and they accommodated us immediately. Highly recommend going somewhere else even if you have to drive a good distance.
Ahmad was very helpful, went beyond expectation and... - Harish
Ahmad was very helpful, went beyond expectation and provided detailed information regarding service/costs. Highly recommend servicing your car at MAG bmw.
Wait time was little longer than expected but they did drop me to a nearby local restaurant.
Good service start to finish - HiltonheadBMW
Texted low coolant issue, while returning from Hilton Head. Reply was received they would be happy to assist, as soon as I arrived the next day. Within one hour I was back on the road and the brief stay was pleasant in reception area with an offer coffee. Well done. Thanks
I have purchased 5 Vehicles from Evans Motor Works, (BMW... - X-3
I have purchased 5 Vehicles from Evans Motor Works, (BMW Dayton, Evans VW) I have never felt less than 100% satisfied with the interaction with the sales personnel. Chris has been a perfect example of the quality of people that are employed by Evans. He is not pushy nor overbearing just plain honest and helpful! Also extremely knowledgable about his vehicles.
The service Department is an excellent example of Customer satisfaction. Hagen always goes that extra step to ensure that there is no problems with your service visit and to make you as comfortable as possible. You feel at home at Evans.
I would not hesitate to recommend Evans Motor Works to anyone looking for a BMW, VW, or Volvo. I would rest assured that I had steered them in the right direction.
Chose to lease my second mini Clubman because of... - Mwb
Chose to lease my second mini Clubman because of wonderful experience with first. Classic salesman John Plumpton was most knowledgeable and helpful. Looking forward to another positive experience.
If you need to have your BMW repaired or serviced in the... - tracy.united
If you need to have your BMW repaired or serviced in the Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed significant repair and their technicians provided me with a video of their evaluation "under the hood" as well as a detailed listing of what needed to be done and items recommended but optional. I could not be happier with their customer service, speed of service and going above and beyond to treat me as though I had purchased my BMW from Kelly. When I decided to buy a new BMW, I will definitely buy from Kelly!
Exceptional Customer Service!I had a issue with the... - duqchris
Exceptional Customer Service!
I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge.
I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted.
This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service!
Great service - Curryinahurry
I was out of town and had an issue with my car and they got me right in. Fixed the same day properly and with a smile.
BMW of Westlake
Service Manager - Middleburg Hts.
BMW Service Advisor