Ohio GMC Service Centers

Excellent service very helpful and prompt in the service... - mjrainsburg

Excellent service very helpful and prompt in the service being done . We were very impressed . It was so nice to have to have a place that was so close to where we live.

Always thorough and professional. Had to wait longer... - DJ

Always thorough and professional. Had to wait longer than usual for a small part, and in turn, they paid for my LOF Thank you guys !

We love our new Yukon! Smooth transaction and excellent... - perry8

We love our new Yukon! Smooth transaction and excellent communication throughout! They kept there word on price even with the microchip shortage and high demand for new vehicles. My wife and I would definitely recommend this dealership!

I had to wait 6days before they even looked at it and... - adarodriguez00a

I had to wait 6days before they even looked at it and even having a premium warranty I had to pay out of pocket expence

They should be able to get oil changes done in less than... - glenannette

They should be able to get oil changes done in less than 2 hours, that is not express.

Fantastic service was treated with respect, quality... - T.march'e

Fantastic service was treated with respect, quality assistance, beautiful atmosphere great customer service ,great job on my car ,professional and courteous representative. Easy to find.

I just found out that Billi Swihart left the dealership.... - Andy Skeen

I just found out that Billi Swihart left the dealership. Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we have serviced there. If I needed to get in for service, she'd find a way. She knew the history of all of our cars and her mechanical knowledge was always helpful in knowing how to deal with the many challenges I presented her. Billi will be missed!

have had service on both our car and truck. not been... - buhn

have had service on both our car and truck. not been disappointed yet. very friendly and courteous with every experience i have had at this location. would recommend these guys to anyone.

You will never get better service anywhere like you get... - gina.erickson

You will never get better service anywhere like you get at Performance GMC Cadillac. Buy here! Get your service done here! You will feel like family!

Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!

Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer

Erin In the service department was most accommodating.... - Patnsueb2

Erin In the service department was most accommodating. She was so helpful while dealing with my situation. Her knowledge and friendly approach with a customer is definitely an asset to your dealership. My car was ready when Erin said it would be. I will definitely be recomending your dealership to my friends.

Drove 1 hour to look at 2 cars after contacting dealer 1... - Omgilovecars

Drove 1 hour to look at 2 cars after contacting dealer 1 hour before. Got there both cars were sold! Sales guy Pat attempted to upsell to another car and Allyssa online texted later sorry. Here’s the thing, I used the instand messenger from their web site and even texted them the stock numbers and they responded both were on the lot. Major time waisted, very poor sales tactic and team work.

The service is top notch! They are always friendly and... - Smu0724

The service is top notch! They are always friendly and accommodating. The waiting area is very clean and comfortable.. They always great me by name which is very welcoming.

I had 2 recalls on my used Chevy Malibu I took it in to... - Bordenkircher

I had 2 recalls on my used Chevy Malibu I took it in to get the recalls done. We live over an hour away. They completed the recalls called to say car was finished. I get there to pick up the car and stopped to get gas and got stranded in the cold. When I stopped the car it would not shift into park I shut the engine off to try to see what was wrong but the car would not shift on the dash the shift lever was moving but not on the indicator on the dash. I called the dealership the manager said they would have to send a tow truck to get me. I had to wait for over 45 minutes in the cold stranded until the toe service showed up. The manager called and told me they was closing to fill our a drop box envelope to put my keys in and they would have to look at it in the morning. The safety feature would not allow the engine to start because it was showing the car wasn't in park.. My family had to tun around and come back and get me and we had to make another trip for an hour one way. I asked the manager don't the technican guys make sure the car is operational before you call to say it is fixed. Manager stated well he did put it into gear to pull it outside. Manager advised after looking at the car the clip from the shifter came undone. One of the recalls was on the shift cable. The manager apologized but no compensation for all the hassle. No loaner car no solution for any of it just sorry we messed up, we will call you when it's done for you to come back.

Terrible - Will1992

Went in for front damage covered by insurance. When I picked up the vehicle it had no power to the right passenger head lamp, missing the antenna shark fin from the top and had a crack in the windshield. We took it back and they agreed to fix it. Picked it up today and the windshield is still cracked which they stated they couldn’t fix because it wasn’t covered by my insurer. WHY THE xxxx WOULD MY INSURER COVER IT WHEN IT WAS THEIR FAULT? I have proof the windshield was not cracked prior to dropping off the vehicle and I will be doing anything I can to hold you all responsible for it. I would NOT recommend getting your car fixed here even if your car insurance recommends it.

Friendly and courteous, easy to set up an appointment.... - Txxx365

Friendly and courteous, easy to set up an appointment. Explained everything that was done to vehicle and informed me of techs assessment of my truck!

Been with Ballas since 2017 and I love this dealership!... - BuickBeauty

Been with Ballas since 2017 and I love this dealership! John in Service always takes great care of me and has quick turnaround on my oil changes/tire rotations, the gentleman who does bodyshop estimates was so kind and was able to rub out what I thought were big paint chips that turned out to just be concrete spots, and Curtis in the parts department helped me get the app working so I could use points for me to score a cargo fold-flat compartment so groceries aren't rolling around in the back. Everyone at the dealership that had a hand in my visit made it such a smooth transaction and this is just one of the many great experiences I have here. Interacting with this crew, you can tell they have big hearts. Love this whole crew! ♡

I dropped off my car because of a engine light on. I... - Ann Karr

I dropped off my car because of a engine light on. I requested the car be hooked up to the computer for a code reading. They replaced parts that they reported to me were bad. I was disappointed that my battery was replaced during this first visit prior to my approval. I had to return the car because the light came on again. They proceeded to tell me that there was another bad part. I said not to replace it believing it did not need replaced. I feel that it was a guessing game at my expense. I am hesitant to use your service again. Regards, Ann Karr

Great service - dcole

I am a used car manager for an Ohio dealership, we take all of our GM work to these guys, because they do a GREAT JOB. I also refer all of our G.M. customers to them for service. Ryan and his staff treat us great and keep me informed of the status of repairs, and they fix it right

Oil change and door handle repair - happycustomer

Scheduled the appointment and stopped in same day to show them the door handle so they could make sure the part was available the following day for my appointment. Eric reviewed vehicle quickly for part assessment. Arrived a few minutes early today and they changed the oil and fixed the door handle in less time than quoted and less dollars than estimated. Eric was professional, Rhonda was kind and helpful during checkout and suggested I get a coffee from my favorite coffee machine if I was cold from the wind. Happy to be on my way! Oh, and I can't forget...they shuttled me to and from as well so I didn't have to wait while the vehicle was being fixed.

I've received requests for a review of my service... - georeinhart

I've received requests for a review of my service experience on my cell phone but it only allows Facebook or Google reviews. I don't have accounts at either one and don't want them, but I love Bob Ross Buick. I had both my cars in for service over the last two weeks and my experience was beyond expectations. Eric in service handled both and went way above and beyond. No one could ask for more!

Great customer service! - Ms.J

Service department noted my concerns, addressed my questions and went beyond to assure my driving experience would be trouble free. Everyone in dealership were very nice which I appreciated.

Great Service Team! - Local_Dude

Professional team that always takes care of our vehicle needs. They take the time to listen to our concerns before they start their work. They stand behind their work and follow up to make sure everything went as it should. They have never tried to push unneeded work on us. Check them out and you will not be disappointed.

Knowledgeable Sales staff, Patient and fully stocked.... - a6foot5er

Knowledgeable Sales staff, Patient and fully stocked. They don't have the free stuff like before, but who gives away free stuff anyway. I ended up with a great deal and a great car.

Excellent service! - megan k

Great customer service! Very friendly! Nate and the other service gentlemen went above and beyond to make sure everything was quality!! Would highly recommend taking your vehicle here!!