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Great service & advisor Steve Jones. A+ Also best service... - REGENASWIFT
Great service & advisor Steve Jones. A+ Also best service waiting room I've seen.
Top Reviewed Service Specialists At This Dealership
Every time I go Here they are amazing. It doesn’t take... - conant_230
Every time I go Here they are amazing. It doesn’t take too long and everyone is courteous. It’s my second car I bought from Mary Beth and when I take my challenger in for service it’s always great.
Had an excellent experience with my oil change and... - lh44
Had an excellent experience with my oil change and information on a possible trade up. Everyone was very helpful, courteous and I Thank you all!
Scheduled appointment at 3 and was there for over an 1... - BRENTPOLLARD2003
Scheduled appointment at 3 and was there for over an 1 1/2 waiting to get oil changed and tire rotated
Michael did a great job and was friendly. Answered... - drycreekfarm1
Michael did a great job and was friendly. Answered questions when I texted. He did great at his job.
The dealership has issues. The first time we tried to buy a car we had issues. Didn’t buy a car. Everyone got a little upset w us.
So we tried it again had a good salesman, everything was good. Had the car 2 years, then it started running bad. Blue link would freeze everything up.
The issue the car had running bad, I was told by a mechanic that the dealerships where notified to fix issue before selling the cars. So ended up costing me $624. Which if it was suppose to have been fixed the dealership should have stepped up. I liked the Hyundai it drove great lots of room, good gas mileage. It did take a little over two months to get car fixed do to getting parts. Covid issue.
Mike did a good job. Was always friendly. And as soon as the car was repaired, he notified me.
Aaron is awesome. Always gets me taken care of quickly.... - whortonou
Aaron is awesome. Always gets me taken care of quickly.
Easy to deal with and prompt on getting my warranty... - MMORELAND1
Easy to deal with and prompt on getting my warranty service taken care of.
Chris Nikel Collision was excellent to deal with... - colbyg
Chris Nikel Collision was excellent to deal with, and got my 2019 Durango back to new! Theron and Sam were super friendly, and easy to work with!
Off-Road & Accessories Manager
Pleasant - Pam
Salesman Jeff Coke was extremely helpful during our visit to the dealership. He had to work hard to earn this sale and to meet our needs.
Great people and customer service friendly and willingly... - Leojeff88
Great people and customer service friendly and willingly to help during this crisis and a family in need of a car to get to and from work
excellent dealership - carthen3
Nice clean and comfortable atmosphere with a professional attitude, I always have my mechanical work done at this dealership the shop is clean and comfortable.
Took in for diagnosis, wanted then to look at couple... - Dissatisfied
Took in for diagnosis, wanted then to look at couple things and they wanted $100 to look at each individual item !
I told Aaron to only look at why engine light was on.
Call me back saying they had an idea but needed to look further into it, so they wanted another $100.
I said $100 to diagnose, do you know what's wrong or not ?
Answer was no, we need another $100 to look more !
Deal was $100 to diagnose, he said that was a initial diagnosis I said put my Jeep out front and I'll pick it up !
Called bank and disputed charge, got my money back from the thives !
Took to Nathens in Noble fixed the problem causing the engine light AND looked and fixed couple other issues I wanted looked at $412 out the door !
Bob Moore wanted at least $200 to tell me why the engine light was on !
This was the location on North West.
Idiots ! Thives ! Poor attitude ! xxxxty Service ! Disrespectful ! Incompetent.........
I Scheduled oil change and they had me in and out quick.... - Josh_b17
I Scheduled oil change and they had me in and out quick. Pricing is good as well. They do a full inspection on the vehicle each oil change.
Very well pleased with the work that was done on my Jeep... - tmbryant
Very well pleased with the work that was done on my Jeep Grand Cherokee. It drives as well now as it did when it was new. New ball joints were installed at 195,000 miles. Hard to want to replace it when it drives as well as it does.
They were able to squeeze me in unannounced and take care... - 2012 ram
They were able to squeeze me in unannounced and take care of my service issue and on top of that they even washed and vac the inside and outside of my filthy now beautiful 2012 Dodge ram pick up.
Recall - carrie.turner
There was a recall on an airbag. When I called to make an appointment they got me in quickly. The guy at the desk was very nice. I was waiting on someone to come pick me up and he asked if I wanted anything to drink while I waited. They called me within a few hours to let me know that it was ready.
Mobile glass - okgrangeclaims2
Mobile glass repairman installed new windshield and hometown recalibrated the new one for rain sensing feature as well as the lane departure. All went well and seems to be working fine. We did not have interaction with service representative since the glass man set the appointment up.
Even though I had purchased my new 2020 Dodge Ram 1500... - Jo
Even though I had purchased my new 2020 Dodge Ram 1500 from a different local dealer, Fowler Dodge service department provided me exceptional service. I had a very annoying "device not supported" issue on my brand new truck. Original dealer in Norman was unable to fix the issue and honestly didn't seem concerned to follow up and get the issue fixed. I took my truck to Fowler Dodge Service Department and they were relentless in troubleshooting and working directly with manufacturer to find a root cause and solution to my issue. Big shout out to Fowler Dodge and especially Dustin in the Service Department for their great communication and diligent efforts to get my issue resolved. I will not only be going to Fowler Dodge for future purchases but for all my service needs. THANKS!
Austin was awesome to deal with. He went far and beyond... - Jocelyn
Austin was awesome to deal with. He went far and beyond the call of duty to help me with my problem. Thanks to Him, I will continue to deal with Bob Moore dealership. Other wise I would NOT!
BH SERVICE center has always treated me like family. I... - Plmcrzy71
BH SERVICE center has always treated me like family. I bought my car in 2017 and to this day they are the only ones to do maintenance work on my Charger. Not sure I would trust anyone else to do it.
Arrived for oil change at 1:20 on Tuesday still sitting... - rvoss
Arrived for oil change at 1:20 on Tuesday still sitting here at 4:25? No one mentioned it would take this long! Others after me are told an hour and a half
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
I wish I could rate them lower. The worst service... - Kasey
I wish I could rate them lower. The worst service department I’ve ever seen. Ruined my motor and refused to pay for repair cost. Cost me $8000 out of my pocket. Do not trust them!!
Poor Service - Douglas54
I recently was traveling back to Oregon when my engine light came on in Ponca City. I called this dealer to see about having it checked out to see if it was safe to travel home. It takes less than 10 mintues to run an electronic check. I was told they did not have time and was told of a dealer in Kansas that I possible could go to. I thought, if Dodge dealers, after buying so many Chryler products over the years, cannot help stranded motorists then I should buy another make of automobile.
service department techs are inexperienced and lie. - Downer488
I went in with a dodge b350 van. It had not been driven very far for a few years and I told them to update all that would make it safe to drive. They called me and said I should have them change the oil and that everything else was good. They produced a 25 point inspection that they said they had done. The inspection included radiator, wipers, brakes and transmission and tires, etc. Long story short the rain came on a 350 mile trip and did not stop. When I turned on the wipers they did not work. The engine quit working after 300 miles due to a clogged radiator and before that the brakes stoped working consistently. The brake fluid was very low and very dirty and I had to add fluid to the container for the.brakes
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
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