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Joey Sokoda was extremely knowledgeable, very helpful and... - OneHorse
Joey Sokoda was extremely knowledgeable, very helpful and energetic. Also was patient with us, as we looked at may cars in the CX-5 family of SUVs, then waited for over a week from our first visit until we made our selection. His follow up with us during that week, was very professional and not barrage of texts, email and phone calls.
Top Reviewed Specialists At This Dealership
Certified Sales Professional
Paul Diego was professional and helpful throughout the... - ashtonkekahuna1
Paul Diego was professional and helpful throughout the car purchasing process. He was responsive and knowledgeable. I will be referring all my friends and family to Paul!
Internet Sales Specialist
Great customer service, did a great job helping me find... - Vanessa1
Great customer service, did a great job helping me find the right car. Took only a couple of hours instead of all day like some dealers. I love Mazda cars.
Awesome old school Dealership - Duffell
Our Salesman Don was terrific,went out of his way to see that we were happy with our choice. First time ever to have a Finance Manger just as helpful. Reminds me of the days when we purchased a vehicle on a handshake and someone word. Very refreshing.
My only concern is the Service Department, in this area the Dealership slipped a bit in our opinion. We have several issues with our new Lincoln and they want to take a "Wait as See" attitude. May need to reach out to the Lincoln conciears to get the problems resolved.
So I traveled to Ron Tonkin Mazda with a salesman I met... - leetara2073
So I traveled to Ron Tonkin Mazda with a salesman I met at the Kia Ron Tonkin, Iiel Schumacher. Since both dealerships are under the Ron Tonkin name he was able to work to navigate a sale for a used Mazda3 they had on the lot. I had a trade-in of a mini Cooper. And the sales manager was going to lowball the trade-in cost. I was ready to walk- I don’t play games like that, and Iiel went to bat for me again. At that Time I had a very fortunately timed call from Kelly blue book offering me more sight unseen. So that started a bidding war for my trade in.
I felt bad for Iiel Schumacher having to run back-and-forth with the sales manager who wasn’t his own boss, but he worked diligently for the sale. In the end everything landed in a very satisfying way. Most of Gladstone employee Alex jumped in at the end to smooth the transition and even filled up the car with gas. I didn’t realize until I got home that there was no owners manual in the car. When I called Alex said he would rectify it. So I’m looking forward to that resolution.
Overall, if it weren’t for Iiel and Alex, this could have gone poorly but they saved the day! Trask the financial officer was fantastic effective and kind.
Other than the haggling over the Mini Cooper trade in cost the process and experience was a positive one. Thank you Alex and Iiel- you’re a champ!
Awesome Service - Jerry
Went in for an maintenance on my car they were super fast (about an hour) and it was cheaper than expected. Travis was very helpful in answering any of my questions about the safety of my car. They are so friendly there I'll definitely be coming back.
THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED. BOUGHT A... - TOM
THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED. BOUGHT A BRAND NEW GRAND TOURING CX-5 AND NOTICED A FACTORY DEFORMATION IN THE GRILLE MOLDING AND BROUGHT IT UP TO OUR SERVICE WRITER BRANDEN WHEN WE TOOK IT IN FOR SOME PROBLEMS YOU SHOULD NEVER ENCOUNTER WITH A NEW VEHICLE. WE HAVE BOUGHT MANY NEW VEHICLES ALL FORDS AND THOUGHT WE WOULD TRY A MAZDA THIS TIME AROUND AFTER OUR FORD ESCAPE GOT TOTALED AND WHAT A MISTAKE THIS WAS. THE BUYING EXPERIENCE WAS GREAT WITH THE SALES LADY BUT EVERYTHING AFTER THAT HAS BEEN A DISASTER. FIRST THEY TRIED TO SLIP IN A SERVICE CONTRACT AND MAINTENANCE PROGRAM DURING F&I AND WE DID'NT CATCH IT RIGHT AWAY BUT NOTICED IT A COUPLE WEEKS LATER AND TRYING TO GET THEM TO TAKE THIS OFF OUR CONTRACT BUT THEY TOOK FOREVER AND WE HAD TO INVOLVE OUR CREDIT UNION TO HANDLE THIS SINCE THEY PROVIDED THE FINANCING AND AFTER 2 MONTHS WE FINALLY GOT THE CHARGES REMOVED FROM OUR LOAN. THEY ARE NOT A DEALERSHIP I WOULD EVER VISIT AGAIN AND I WILL FIND ANOTHER DEALER TO DO MY WARRANTY WORK EVEN IF I HAVE TO GO TO SALEM OR PORTLAND. THE SERVICE IS JUST AS BAD AS THE SALES. WHEN WE DROPPED OFF THE VEHICLE OUR SERVICE WRITER WAS BRANDEN AND HIS ATTITUDE WAS TERRIBLE. HE ACTED LIKE WE WERE BOTHERING HIM OR THAT HE HATES HIS JOB AND NEVER SMILED AND HAD A MISERABLE ATTITUDE. MANAGEMENT SHOULD UNDERSTAND THAT CUSTOMER SERVICE CAN MAKE OR BREAK YOU AND HE IS NOT SOMEONE WHO SHOULD NOT BE IN THAT POSITION. HE ARGUED WITH US AND TOLD US THINGS THAT WERE A TOTAL LIE. WHEN WE GOT BACK TO OUR BUSINESS I LOOKED UP THE PART AT MAZDA AND FOUND JUST THAT PART NOT THE WHOLE FRONT BUMPER AND SO HE SAID MAZDA WOULD NOT DO ANYTHING ABOUT IT BUT HE CALL AND LET US KNOW AFTER I HAD TO GET UPSET WITH HIM TO DO HIS JOB. ITS BEEN 3 WEEKS AND I HAVENT HEARD A WORD FROM KEIFER SINCE EXCEPT FOR A FOLLOW UP CALL TO ASK HOW OUR SERVICE WENT AND HOPING IT WAS A 10 OUT OF 10 AND WHEN I CALLED BACK TO SPEAK WITH CHEYANNE TO LET HER KNOW HOW BAD OUR EXPERIENCE WAS AND HAD TO LEAVE A MESSAGE AND HAVENT HEARD BACK FROM HER IN 2 WEEKS. I DONT UNDERSTAND WHY YOU CALL AND WANT INPUT IF YOU DONT CARE BECAUSE THIS DEALERSHIP DOESNT CARE ABOUT THE CONSUMER ONLY THEIR POCKET PERIOD!!!! I HAVE GIVEN UP TRYING TO REACH THEM SO I JUST DECIDED TO THROW MY EXPERIENCE TO THE PUBLIC AND WARN PEOPLE OF THIS NIGHTMARE. WE HAVE ONLY HAD THE VEHICLE FOR 5 MONTHS. THEY WOULDNT LET US BRING THE CAR IN EARLIER BECAUSE OF THE COVID-19 SO WE WAITED AND THIS WAS THE OUTCOME.SAD,SAD,SAD. IF RAN MY BUSINESS LIKE THIS I WOULDNT HAVE ONE BUT THEN I DONT WORK FOR QUANTITY I WORK FOR QUALITY AND WE LISTEN TO OUR CUSTOMERS AND TAKE CARE OF THEM NO MATTER WHAT BECAUSE I KNOW WHERE MY PAYCHECK COMES FROM AND BELIEVE IN CUSTOMER SATISFACTION ABOVE ALL ELSE. DON' FALL FOR THE 4.5 STAR RATING BECAUSE THEY ARE FROM THAT HIGH OF A RATING.
Horrible. - Review20
I rarely write reviews but the horrible and shady experience detailed below demanded I share. Recently, I was in the market for an XC90. As an Adidas employee we receive a corporate discount and it’s a recommended dealer. I found a special online that was better than our discount so I headed for the dealership. A Nice man helps right away. I let him know I’m interested in the XC90 special for my wife. He has a couple of vehicles that will match.
I test drive it gives the thumbs up. Let’s work out the numbers. This is where the shady behavior start.
They take my vehicle for assessment to calculate the trade in value. They tell me they go by KBB. I know the trade in value because 2 days earlier, BMW gave me a quote. My Kbb value trade came in at one price, but strangely Volvo stated they can only give me 3k below the kbb trade in value. Hmmmm.
I ask why and he gives me an answer in which I state “ that makes zero since”. He says he’s going to go back and get an explanation. The answer was due to “market sales value. KBB says one thing but their system shows something different ”. Well why use KBB?
Break in action
What they didn’t know is I used to work at a dealership in undergrad as a summer job. This is BS for 2 reasons.
When you trade in a vehicle, the dealer has two options. Sell the vehicle from their dealership or put it through a dealer auction where another dealership will buy it to resell. Today, there are several consumer friendly tools like truecar, cars.com etc that show what a car has been sold for in the last 3 months. Long story short, the average was $4500 above the trade in value the calculated on KBB. Meaning whether they resold my trade in on their site or Mannheim dealer auction, they would have exceeded the trade in value. Also, you might state $300-$500 in variation. But $3000? More context, my exact model sold 3 days before with more miles for $5600 more than the KBB trade-in value.
After this I say no thank you and leave the dealership. The next day I get a text message claiming they can now honor the deal. I’m skeptical but after several back and forths, I agree to bring in my wife in. Maybe they made a mistake I thought. Doesn’t matter as long as I can capitalize on the special. I bring my wife and two kids under two in for a test drive. We put the car seat for the test drive and by the end, my wife says she likes it.
I tell him it’s already been in an hour so I’ll drop the kids and wife off and come back. I ask him to have the paperwork ready. I drive the Half hour and drop the kids and wife off for lunch and nap and drive a half hour back. I get there and I’m ready to sign and he says “Im so sorry. I made a mistake. Unfortunately I can’t honor this deal. I quoted you the wrong car. These are the actually numbers (which is way more expensive). Hmmmm.
Needless to say, I will be filing a complaint with our corporate benefits team, BBB, and review sites like these. I know it’s custom for them to make up some statement discussing how “this is not the standard we.” Twice they lied and did not commit to what was promised… Good thing I have it all documented on text message, email and.. Very disappointed. Not something I would expect from Volvo.
warm and friendly - misty1113
This small dealership feels warm and friendly. The people are real and down-to-earth, almost like family. You don't get that sense that the salesmen are circling you like a bunch of sharks on a feeding frenzy. I highly recommend Jim Doran Auto of McMinnville! Steve Clay is great.
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