Mercedes Financial Services - Patricia 2018
Dealerships was good. My problem is with financial services. Although they carry Mercedes
name they don’t seem to have any connection with dealers. Beware that when you turn in your car, if you have recently made payment they do not prorate any portion back to the consumer. Also if you turn car back in good shape they give credit but back to their pocket! They claim this has been their practice forever! I realize don’t understand “Mercedes” letting them that advantage of clients. I have been with Mercedes for 30 years!!
Top Reviewed Specialists At This Dealership
Certified Sales & Leasing Consultant
Chan was great to work with! - Jerry B
Chan made the whole process of purchasing the vehicle very smooth and easy. Already had the car picked out that I wanted and Chan completed the deal quickly. Great experience!
The BEST car buying experience! - MelissaV
I saw a pre-owned Mercedes-Benz vehicle online, went into the dealership and was greeted by Fouad Mohamed, my salesman. He was extremely helpful in showing the car to me and having me test drive it as well. He explained that the car just came in and they require they sell only the best vehicles to their customers; that it must go through service and detailing before delivery. Fouad, Monti, in financing, and Jeff in service, were all absolutely amazing to work with. They all took every step, even going above and beyond, to ensure I was taken care of. They ensured I was buying a vehicle that I would be very happy with and would stand up to the amazing reputation Mercedes has for their cars as well as customer service. I have already referred 2 of my close friends in the market for a car to Mercedes-Benz of Beaverton and specifically to Fouad Mohamed. I have never had a better car buying experience!
Exceptional Customer Service and Follow up - tw8828
Found a vehicle online and was able to work out the whole transaction over phone and computer. No hassle no pressure. Everyone when I went to Dealership was very professional!! AWESOME
Smooth, Professional Operation - Camtscott
I had been looking for a 5 Series BMW for quite some time. I required certain options. It was a perfect fit, as far as the car was concerned.
Contacted the dealer and came in for my appointment the following day. The staff was very professional, courteous, polite and were not high pressure in any way whatsoever.
The entire process took minimal time (I was already financed through my Credit Union) and before I knew it, I was out the door with a super low mile car with the options and colors I wanted.
For the life of me, I can't remember the sales lady name that helped me, but she was awesome.
Disrespectful treatment - Janis123
I went there to find out if they have the type of car I am looking for or if tgey can help me to find. One of the sales representative came to me and was very helpful. I told ehat I am looking for, but they didnt have, so he took my information and told me to call if they have that var avaliable. He was super nice and helpful. Than an other sales representativ (manager level) come to me and he said he found something he can show. He invited to his office and show the car. I had several question so he lost his patience and not replying those wuestions and almost throw me out of his office. I was dressed in gym clothes and also was in a wheelchair and I pulled in with an older car. I think he thought I am not a potential buyes, so he treat me like I never was treated in my whole life and I mean the wrong dispespectuf way. Never will go back there...
The service that we received was very out standing, no... - Mylene & Jim Watson
The service that we received was very out standing, no pressure to buy, we started the deal over the phone and when we got to the dealership the next morning, we were greeted with open arms as if we were a long lost family member. We have never been treated so great at any other dealership. Other dealerships, no matter what make or model, should take all their training in customer service from this dealership. We were treated with respect and kindness. We give them an A++++. Thank you for everything you did for us.