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Above and Beyond Expectations - DGPHIF
Check-in process was efficient and loaner vehicle was ready. Work estimate was only $5 off from the final bill. Overall, a very positive experience. But...there's more.
When I turned the loaner in, I forgot to take my garage door opener out. I contacted the dealership (Evan) this morning to ask if they could overnight the controller (at my expense) to me in Albany so I could avoid another drive to Salem. They seemed hesitant, but then they offered me a different solution...I was floored. They drove from Salem to Albany in their courtesy vehicle and dropped the controller off at our front door. Who offers this sort of service anymore?
What a pleasant end to what had already been a pleasant experience!
Top Reviewed Service Specialists At This Dealership
Mercedes Service Advisor
Service Department Manager
Sprinter Service Advisor
Excellent service! First time visiting your location and... - Kelli
Excellent service! First time visiting your location and beyond happy. Used to take all servicing to Wilsonville (last 10 yrs) but refused to give them my business when new owners took over.
Overall friendly environment . They listen to customer... - bpmathur
Overall friendly environment . They listen to customer and provide best possible service or answer at least. I never regret to be a customer of this dealership
The service person was very professional. The work was... - Nique
The service person was very professional. The work was completed when stated. I have never had to return to Wilsonville Mercedes for a problem. It is resolved first time.
Absolutely nonprofessional, horrible service!This is my... - Victor55
Absolutely nonprofessional, horrible service!
This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening!
- Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work?
In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work.
And now spring 2021 - again this horrible and nonprofessional work!
Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.
I trust the service department - BlairI
12 year old Sprinter with possible electrical problems: brake and head light fail on same side at the same time. They could have charged me for who knows what - diagnostics at least. Instead, they changed out the 2 bulbs, DIDN't charge for labor, and even washed the van. You bet I'll be bringing my car in there next time!
Mercedes-Benz of Beaverton