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New car purchase - number1bookangel
Dereck was ver helpful worked with me to get the jeep I wanted. Even though it wasn't the color I wanted. It's a great car. Little problems that had to be corrected he got the work done. He was very respectful.
Top Reviewed Specialists At This Dealership
Sales and leasing professional
There when you need them. - betsy.montalvo
Thank you so much for your help and for getting us in and out quick. The experience was great, just like last year when we bought our first car from you. Thanks.
Certified Sales Professional
Fantastic Experience buying an Alfa Romeo - Johnnyohio
I negotiated my purchase online with Justin and Lou. I was interested in a very particular car they had that was in the “spec” I wanted from Alfa Romeo. It was a seamless transaction. Efficient, Friendly and perfect. Having bought over 20 cars in my life so far. This was the smoothest. I even ran into the owner of the dealership a few weeks later traveling on I 80 who remarked on my beautiful car. I said I got it from Auto Express in Erie. He laughed and told me he was happy to hear that since he was the owner. I can’t recommend their straight forward, no haggle approach any higher. Thanks again !!!
Can't say enough bad things about D'Ambrosio FIAT in Frazer - fghorrocks
Halfway through the paperwork process for the purchase of a used Jeep Wrangler, we were asked to sign papers acknowledging we were buying a used car with 4 outstanding recalls. We were told the recalls were completed but not reflected in the system. Turns out, after waiting 10 minutes for proof of the recall work being done, we were told that, in fact, the work was not done. So I had to bring the car back for that work.
Only three of the recalls were fixed because a part for the 4th was on back order. I was told I'd receive a call when it came in. Well, a month later I call my local Jeep dealership and was told the parts were not on back order and 3 days later I had an appointment to have the airbag clock spring repaired.
The morning after driving the car home for the first time, there was a puddle of fluid on the ground. The axle seals were bad and my mechanic told me they were bad for some time. Had to get that fixed.
My mechanic, upon looking it over wondered who put the inspection sticker on it because based on the condition of the brakes, and the calipers, there is no way it should have passed inspection. I paid $1000 out of pocket for new rotors, pads and calipers not 200 miles after the dealership passed it for inspection.
I only buy used cars; and I've been doing it for 40 years. This was the worst experience with any dealer I've ever had.
And the bad review continues. Had clockspring recall repaired and found out horn didn't work due to broken wire. HOW DID THIS CAR PASS INSPECTION? Another $180.
Horrible experience - steve.malnick.7
As many other reviews state, this dealership leaves a lot to be desired.
Our Fiat was towed to this location on October 18th. In speaking with the service advisor, our appointment was to be on October 30th however as time permitted they would work on it to repair a damaged oil pan. This was an insurance claim.
Long story short we got the back finally on November 8th. It is nearly impossible to reach their service advisors as you remain in the queue indefinitely. Messages left with other areas of the company go unfulfilled. One time when I actually got through to someone in the Service area they put me on hold for over 12 minutes to be transferred to Gary, my assigned adviser. When the call finally went through I got his voice mail, which of course he didn't return the call.
Status updates were few and far between and contained mis-leading information. On several occasions I was told that they were waiting for the insurance adjuster. In speaking with the adjuster, she was initially there around October 25th and gave the go ahead for repairs and also to replace the tire that was damaged. The original service document listed an incorrect part to be replaced, a transmission pan. She caught the error. At one point Gary said that they were having issues receiving parts. I checked online part sources and the needed parts were readily available and could be delivered within two days.
On November 4th I was told that they were waiting for the wheel repair company who supposedly was called on 10/25. In speaking with Wheel Worx on November 5th, no such appointment had been made. On November 6th Gary advised that the tire wasn't holding air and that were again waiting for the insurance adviser to authorize replacement. Now the engine was put back in the car at this time however the tire was flat on arrival. Why wait 2 ½ weeks to address a known issue that would prevent final repairs from occurring? The insurance advisor had tried to reach Gary for 15 minutes in the queue but, as before, could not get through. She had previously authorized the tire replacement. I had also been told by a different service advisor at Faulkner that the car was not brought in on October 30th but was delayed due to them over scheduling other repairs and delaying our repair.
When the car was finally done we picked it up Friday, November 8th. The cashier was basically dumbfounded at the lack of appropriate paperwork there. There was no pre-repair inspection report nor was the recommended optional repair list there. She even said that this was the worst paperwork she had ever seen.
In speaking with the adjustor again, she was supposed to have received photos of the repair from Gary but as of November 11th, still had not. I recommended to Gary that they, as a dealership, look out their front windows across the street to Bobby Rahal dealerships to see how professional dealers treat their customers and service. His reply was that they have many more people working. Duh!!!! Perhaps Faulkner needs more employees to service their customers properly. Common sense.
As a final thought, one of the worst parts of this was Gary's recommended repairs of almost $2000. Of course we declined and will take this to our local garage. One of these recommendations was replacing all 4 brakes at a cost of around $800. Other shops quoted $500 or less however I checked our last inspection report which was 8,000 miles ago and the brakes were 5b then so somewhat doubtful that this maintenance was critical. Another repair was to replace a valve cover gasket at a tune of about $400. The part is $25 and the repair time (Youtube video) puts it about 15-30 minutes. Perhaps since we didn't fall for the ruse and spend the extra $$$$ on the inflated repairs is why Gary was so unresponsive and the repair took 3 weeks?
Happy! - Mpeach1110
We just purchased a new Fiat500X. We love It! Justin Sutton worked with us from beginning to end. Justin is friendly, and down to earth! I knew when I brought my son there last year I would be back! Justin also sold my daughter a car. Great service and personable. I would recommend Justin to everyone.
No more business for ANY baierl store!!! - blackbelt56
I bought my Fiat 500 sport in July 2013. I purchased it at Baierl because they were close enough to work and home that any service visits would be workable without having to pay for rental cars for every service visit. So what does Baierl do? They close the Fiat store, with NO warning. They send an email that says "we will be happy to work on your fiat,k but not under warranty". So they will be happy to take MORE of my money, but they will no longer stand behind the car THEY sold to me.
Thanks for NOTHING baierl! With all of your franchises, you can't be bothered to reach out and help your recent Fiat customers? Fine. As of today i have been the reason that you have lost 5 new car sales(one of those for myself), and i am just getting started.
Beware before you make the trip to look at a vehicle here. - kshont
I saw a used 2006 Nissan Frontier on their website listed for $4987 and called to ask more about it. I made an offer on the phone for $4000 and was told by the manager Ryan that we would accept the offer. I was told the truck was in excellent condition. Made the 45 minute drive from Flemington to Easton to look at the truck and immediately noticed an ABS light illuminated on the dashboard. When I asked about the light, I was told it had just turned on that same day. After driving the truck I also noticed the air conditioning was barely blowing cold. When we sit down to talk numbers, I was told that the online price of $4987 was as low as he would go since it was "the cheapest one available online and I wouldn't have made the long drive down if I didn't think so myself."
I quickly realized why this the truck had been sitting on their lot for 3 months. Between Ryan's not-so-professional sales approach and misrepresentation of the truck's condition on the dealer website, this was easily one of my worst car dealership experiences. Beware if you plan on driving down to look at a used vehicle at this dealership. I'm not sure how the new car sales experience is at this particular dealership, but if Ryan is involved, it probably will not be too different from my experience.
P.S. I visited this dealership 36 hours ago and just checked the listing for the frontier. Still no mention of an ABS light
Bait & Switch? - Greywethr
WARNING! Do NOT do business with Faulkner dealerships on the Carlisle Pike! I called last evening and made an appointment to drive an SUV today at 2:00. I got an email from dealer at 1:46 saying he's looking forward to doing business with me. I got there at 2:04-ish. I spoke with saleswoman, she took down my information, including what I was looking for, what features made me choose that particular SUV. I filled her in and then we went to look at it. I found a few minor issues, but no deal breakers, so I asked to take it for a drive. She even mentioned that I obviously did my research. We went inside and she left to find the keys. She returned with new salesman and said he'll be taking care of me, because she had clients come in asking for her. He then told me that the car was just sold. REALLY? How can I receive an email at 1:46, show up at 2:04 for my 2:00 appointment, and the SUV be sold, when is was not even test driven, because the hood was still cold, and covered in non-evaporated rain? It's no coincidence that it's been sitting on their lot for almost a month, but someone comes in at the exact same time I did to buy that particular vehicle. Yea right! So they probably lied so they can sell it to someone that will pay full price instead of haggle. Please spread the word.
Best Case Scenario When Buying A New Car - Mr. Davey G
I recently purchased a new Fiat Spider from Montgomeryville Fiat.
No games, no high pressure tactics, no bait and switch, no now you need to talk to this person, etc.
I did my homework, knew what my trade-in was worth, what the dealer's cost was for the car I purchased and what my credit rating was. As a result, this was an easy transaction. They even got me a better interest rate than I could get on my own.
Geoff and Regina were great. I highly recommend this dealership!
I had an exceptional experience with Ricardo, Greg, and... - GSRules
I had an exceptional experience with Ricardo, Greg, and the Reedman Toll team. Ricardo is friendly, knowledgable, and passionate about his product. He located and procured the exact vehicle that I wanted, and took care to ensure it was delivered quickly and in perfect condition. The price for my car and the trade in value offered exceeded my expectations. My only suggestion for improvement is to streamline the time investment in getting into, and then through, the Finance Department. If this task can be scheduled in advance, I would highly recommend it.
Overall great experience, and my first day in my new Fiat 500 turbo was great fun!
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