Routine Service/oil, state inspection, alignment, and recall - bugsi
Check in done with efficiency. Loaner promised over the phone when I made the appointment was not ready when I arrived at 7:30am so I had to walk over to the collision center across the parking lot and then paid $9 for collision deductible coverage. The loaner was a brand new Bug and very nice. Video from tech was hard to hear due to noise in the shop. It's a nice idea to take the video but the tech needs to speak a bit louder. Car wash not done at the end of service because (I was told) they were too busy. I can only hope that the mechanical and electronic services I brought the car in for were completed and that they weren't too busy to complete all of them. You see, I don't really know what happens in the shop but have to trust that the dealership is honest. The niceties, like an easy loaner program and picking up a nice sparkling dark green convertible bug at the end of service, that were what brought me an hour's drive back to this dealership, were not there this time.
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
Door speaker replacement. - Mdp5132
Had a replacement woofer speaker for my vehicle in 2 days, set up an appointment and it was replaced in just a few hours. Audio is sounding great again!
Knowledgeable, professional service team - JOHESS
The service team listens, cares, and presents a professional and customer-focused approach. I appreciate the changes that the new ownership and management team have implemented.
My best ever winter driving car!!! - dlewandoski
This is my third Subaru Outback!! I love this car...
It rides so smooth, is comfortable, and the best thing is it handles awesome in the winter!! I feel so safe driving my Outback in the winter more than any vehicle I have ever owned!! Can't see myself ever changing cars!
And gas mileage is great!!!
Parts and Service Director
Vehicle repair - Jeep person
While I made a mistake and took my vehicle to the incorrect center, the site handled my repairs quickly and efficiently. Dave was extremely helpful.
Service - shauna77
Brian and Mick are wonderful people to work with. They make coming into the dealership for service and parts very easy. It's nice to know that my car is in good hands when i come in.
Excellent dealership for VW's. - Ranchero
Bertolet's service dept is great. They are very efficient and courteous. Thank you Chris. The best salesman in the world is Andy. He knows everything there is to be known about the cars he sells. He is also very, very computer savy!!! The entire Bertolet family makes you feel welcome at their dealership. Thank you Bertolet Volkswagen.
Quick, efficient - ACatagnus
Mac McArthur was my salesman, who did a quick and extraordinary job with helping me find the perfect Volkswagen Jetta. Rob Zerbe completed my finances on the vehicle. He explained the things I didn’t understand. And on a side note, he seems like a really nice family man. The guys in the service department helped me with my first service, which was simonize wax job. Justin, Tyler, Michael, and Mark did the job quickly and efficiently. They also helped me with all of my small questions, not making me feel rushed the slightest. A big thanks to everyone over at Wynn!
Here in Pittsburgh from Out of Town - Great Service - eoprivate
Here in Pittsburgh because of unexpected death in family. A warning light came on - and was afraid to drive back to DC with this issue. They took me at the last minute - were efficient - honest and ordered a small interior part w/ a rip on it. Could NOT have been happier. If it wasn't so far, I'd skip the DC dealer and come back here all the time!
Parts & Service Manager
Appreciate The Help - bernard caplan
Thanks to the sales manager Al, my bent wheel is being replaced . I appreciate the help as the wheel was apparently bent when I purchased the vehicle . ( used 2016 Jetta)
The follow-up from the service department was very good.
Fabulous Service and then some! - Karen
I was in a panic about getting a second key made after being promised the key from another dealer. After three weeks of getting the run around from the other dealer, the employees at Ciocca solved my problem in less than 10 minutes. Everyone was so courteous and helpful from Ruby, who answered the phone, to the service person who handled the order and also the service people who took care of us the day the key was actually programmed. They took my stressful situation and did everything they could to make it a wonderful experience. I would recommend their service department to anyone! I will definitely check out their cars the next time I am in the market for a vehicle just because of the stupendous customer service!
Service visit - William Speer
Visited Faulkners service dept to conduct a State Inspection and to rotate tires and replace windshield wipers. Service reps greeted me and promptly processed my car for service. Work was accomplished quickly and I was on my way in less than 1 hr 15 mins. All personnel were friendly and courteous; they made sure all my concerns were addressed.to my satisfaction. It's reassuring to know that whatever the service requirements are, they will be accomplished correctly, quickly and professionally.
Pleasantly surprised - nick k
Usually dealing with any service department is a nightmare. I was pleasantly surprised to find this service department being run by such nice people who seem to actually care.
Followup of sale - gnowin
This was a used car low miles and had a balance issue with the tires fixed with out a trouble.
Everyone was very helpful. I would do it again.
Repeat Customer - csnymarie
I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enjoy the videos they do to show you what is wrong if there is a problem. I only take my vehicles here for all my needs. The customer service there is outstanding. Everyone is so friendly, and they make you feel like your needs are important. Hands down my favorite dealership. Definitely not pushy on service at all, if your vehicle needs something they are completely honest. Give them a try! You won't be disappointed. I recommend them to everyone!
Service Appointment - smitmc123
I took our company vehicle in for service at this dealership, since our company moved to our new offices and are now 10 minutes from the dealership. They were able to get our vehicle in for service when I requested and finished everything within a reasonable amount of time. Will now take the vehicle to them whenever services are needed.
Best parts experience ever! - Doctor Jack
Ordered parts for my vehicle. Came in as promised and the staff was great! Mike was so helpful and knowledgeable. If you need parts for your vehicle this is the place!
Best Dealership! - HappyJettaDriver33
This is the best dealership I have ever gone to for service. The employees were so friendly and efficient. This is probably the furthest dealership from my home but I read the reviews and made an appointment.
Thank you Joe!
very helpful - bonkers200
I received notice in the mail that there were some recalls on my car and I needed to bring it to a dealership to be fixed. Since I just recently moved to PA, I wasn't sure what Volkswagen dealership to use...so like most people I looked on the internet to find the closest one to my house and then crossed my fingers that they were good. From the very beginning, contacting the service department, to the very end, picking up my vehicle, they were fantastic. Very nice, helpful, thorough, easy to work with.
Thank you to everyone in the service department who helped me. I greatly appreciate it.
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
OUTSTANDING!! - MPiantieri
Professional, friendly, knowledgeable, fast, great communication. These guys are the BEST for Audi service. If you want it done right the first time, come here!
Beware of the veiled, "Good gesture" in their service dept. - Cautious consumer
My wife and I have purchased or leased 4 cars from Fred Beans VW over the last 10 years but Im finished with them as of today.
Recently took our 2012 Tiguan in because the engine light was on. Strange sounds from under the hood. The car was out of warranty. They proceeded to do diagnostic tests and told me that the turbo needed to be replaced. I asked how much that would cost. Almost $3000 came their reply. We said no way and drove over to pick up the car in order to get a second opinion. The second opinion came back that it was a faulty valve on the turbo. Fix cost? $500 and change. Wow.....
Received a call from Service guy, saying they talked to corporate and could fix our Tiguan for $500. Wow.....big, almost $2500 drop in price! Some might think thats great... I fumed. Had we simply shrugged and accepted the $2900+ estimate, we would've been taken badly. (They hope for a shrug and an approval to proceed with the service.)
Bottom line: they play a game in my opinion. They present an outrageous price, hoping that you don't balk. If you do, they'll drop the fix price to what it should be. Also used this maneuver when our Tiguan went in for an inspection and it was going to cost around $2400 to fix a faulty water pump--"VW corporate" dropped price to $1200. We accepted that as a fair gesture on their part. Never again.
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
The best service I ever had at dealership. - Andyb726
I have bought a few cars from Piazza and have always had a good buying experience. The real icing on the cake is their service department. I always request to deal with Rob Heilmann (spelling?). He treats me like I am special and is extremely courteous which isn't the norm at most dealerships. I would highly recommend.
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
Excellent Service - Mgrasty
The Service staff was excellent. Diagnosed problem quickly and price was fair. As a woman I'm always skeptical about going to repair shops. They made me feel safe and they did not take advantage. I will return there and I will recommend them to all my family and friends
Horrible. Run awayyyyyyy! - ThatGolfR
Over 9k spent on a new motor install. 6 months later the valve cover starts leaking. Called service and I was told it would be 3 hours and over $400 to fix and that it wasn’t covered under the warranty. So I went and fixed it myself for $39 and a free hour of my time (what the gasket cost). ( other shops quoted me $150) Later on I realized there was a bolt missing to a bracket under the motor. Whatever, I threw the bolt in. 2 weeks after all this non covered nonsense, the cam cradle starts leaking oil. Here we go again. Something else that is not covered. When you spend xxxx near 9k on a new motor shipped from Germany. It should be expected that the leaks and minor repairs be covered. They are not. So if you spend money on a motor replacement. Expect to be nickel and dimed on their follow up work. This is possibly the worst Volkswagen repair shop I have ever dealt with. I am no longer dealing with Volkswagen reading and have decided to go back to the place I oringally bought the car.
Other issues I noticed. Heat shield had 1 bolt missing. Other minor bolts and such were missing. It was a job done quick and now I’m worried my 9k brand new motor was installed improperly.
Destroyed Trust - Hurt@9
Began using Chapman Northeast Ford for service in 2008 (before VW addition). We had a great relationship for eight years. I gave them great reviews, bragged on and recommended them to those who would down dealer operated service centers. Things began to change last year when I took my 2012 Edge (which I purchased (certified) from them in 2014) in for ' The Works' and was told I needed front brakes which I did not believe and did not get. (Two weeks later I took the car in for inspection, it passed, brakes and all.) When they finished with the car and I left the center it cut off before I'd gone half a mile. I restarted it and returned to the service center. They fixed the problem which supposedly had nothing to do with the work they had done earlier, and was under warranty. The thing that really made me start paying closer attention to what they said and did was: the paper work I was given to sign. after signing one sheet I noticed it was folded in half, when I attempted to open it, my adviser, Bob snatched it out of my hand stating it was just for towing, they have to get their money too (with a smile). However, I wasn't towed, I drove back to the center.
Three months later, I took the car in for an alignment and was told I needed a new battery. The car cut off while it was up in the air and they had to charge it. I told my advisor there was nothing wrong with my battery when I brought it in, I'd had no trouble whatsoever, so what did they do? I let him know that I was losing confidence in their credibility. So the service manager himself, Pete Wilkens brought my car out, along with his portable charger and told me how he had to charge the battery and how concerned they are about me getting stuck somewhere out there. When my response did not change he walked away stating "IF I had tested it, I know it would have failed. What he didn't know was that it was tested two days earlier as a courtesy when I bought some new tires. My question for him, IF you were so Concerned why Didn't you test it? This last indecent happened in June of 2016. I went back once in August for the Works but haven't returned. It's difficult to take your car to someone when you can no longer trust them to do what's right; when you feel like they're just out to make money. I need to take my car in for service but I first have to find a service center I believe can be trusted.
Try to run up cost - Ndtht
On my third VW, Never purchased one here but live close so I thought I would give their service department a try. Not enough room to write about the disappointment I had. I learned my lesson and will steer clear of this VW dealer. Day Apollo and Cochran have had and will continue to have my business but Three Rivers VW Service will not see me again. Derek was the services person that provided less than professional service. I would strongly recommend finding a different VW dealer and service department, especially if it is Derek.
Terrible service team - Steph
I'd like to start by saying I had a pleasant experience with buying my vehicle back in October of 2017. My review today though is for the service they offer for 2 years or 25000 miles whichever comes first. I drive a lot of miles in a day so by now I have taken it to every service appt up to that 25000. I will definitely not be returning now that the offer is up and refuse to purchase an extended Toyota care package. Every experience I had with the service team was awful. Two instance though really stand out.
The first one - I called to set up an appt the one time and Mike answered. Mike was one of the rudest people I have ever spoken too. I asked him if he had an opening for an inspection before a certain date. He immediately started in on how i should know they are short staffed right now and I shouldn't expect him to call other people and cancel their appts so he could get me in before that date. He proceeded to say why didnt you call us sooner if your inspection is about to run out. Mind you it was 3+ weeks before I needed it done. I was blown away by this. I simply had asked him about an opening, I didnt once say that they had to get me in. Also how is it a customer's fault if a company is short staffed and how was i supposed to know this! So why he felt the need to throw that in is beyond me. I said that was fine and asked when I could get in. I then asked if my Toyota care covered that. In a very condescending voice he said "well no obviously it doesnt cover it." I was just fed up at this point because of how rude he was that I ended up just canceling that appt and going elsewhere.
The second one - was the most recent when I went in for an oil change. They told me I needed new windshield wipers. I told them to put them on and paid for them. I truthfully do not think I got new ones. 1 week later and my wipers are worse now then they ever were. I had to go out and buy new ones yet again. After that oil change I came out to a seat with some plastic thing thrown over it. I thought that was weird; the other 4 oil changes they have never put the plastic on it. Well I was In a hurry so I removed the plastic and hopped right in. When I arrived at my destination, I noticed not one but four different oil stains on my light grey seat! I had to scrub them multiple times and they are still noticeable. They clearly placed the plastic over the seat after realizing what they had done to make it look like they couldn't have done it. I ride in my car way to often to not notice that. There were oil spots on the seat and then what looks like a handprint on the side of my seat of oil.
Never again will I be back to service my toyota here. I honestly would have never bought a car from here had I known and i regret it. Will never recommend to anyone to buy a car here due to the terrible service.
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