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Honest communication, easy peasy drop off and pick up.... - DARKANJEL37
Honest communication, easy peasy drop off and pick up. Service tech sent me a video of the car with recommendations. Car was clean when finished.
Top Reviewed Service Specialists At This Dealership
Director Fixed Operations
Got in, got done, and got out. In Good Time. Amanda... - DRDARRIN73
Got in, got done, and got out. In Good Time. Amanda Eisenhower was a great help taking care of things. Everyone does a great job.
My car was ready as promised. Service was great and they... - Sasha
My car was ready as promised. Service was great and they cleaned my car inside and washed the outside!! And they went over everything they did to my car. Thank you Mazda service!
We had a minor problem with a used Jetta we recently... - ptlehman
We had a minor problem with a used Jetta we recently bought, and we dropped in (no appointment) to ask about it. We were met graciously, and even though it was a busy morning in the service department, we were promptly helped and were soon on our way. Everyone was friendly and helpful.
Tony did an exceptional job addressing the problems... - ericfuls
Tony did an exceptional job addressing the problems caused by a different vw garage (Ciocca) & fixing everything the other garage royally screwed up! Completely up front & honest with me about my car. The work performed at Youngs has gained my trust back in my car & I am thankful they were able to do that. I would definitely recommend their garage over any I have ever used & I will recommend ANYONE needing repair work to Youngs VW! Thank-you for helping me out with my car & you have gained my buisness for life!
Very friendly staff makes very great experience. Covid... - NMYHR1
Very friendly staff makes very great experience. Covid restrictions make coffee availability impossible in the lounge, as others have complained about. Not a big deal for me. I'll still recommend the waiting area.
This is a great place to buy a car if you need a sales... - Deaira
This is a great place to buy a car if you need a sales person who will go above an beyond to make sure your buying experience is a pleasure stop in and see Myron :)
outstanding! - mikado150@
I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.
I would first like to Thank Steven Warren for all he has... - earl.johnson1
I would first like to Thank Steven Warren for all he has done to make this purchase easier ,I traded an F150 for a 2020 Tiguan ,My mind was spinning ,Am I doing the right thing? I hope this car makes me happy ,Steve assured me I would love the car and made the translon from truck owner to midsize suv,I am happy with my purchase and Steves' attention to my needs ,I will tell all my friends about Steve and Colonial Vw.
Excellent Service - Kelsey
Excellent customer service. Quick estimate made upon arrival and friendly staff. My car had significant damage and looked back to brand new when completed. The team made a stressful experience a little bit easier.
Efficient, excellent service - CarollaGirl
Easy to get an appointment and be taken care of quickly. Always friendly and excellent quality of work. I’ve always gotten service on my car done with this dealership where I bought my corolla, have never had any issues.
Returned to the dealership two weeks post-sale. Another... - Gary H
Returned to the dealership two weeks post-sale. Another positive experience. Had a 30 min session with John, the technology guy about all the vehicle's electronics. He was very helpful in showing me things I had not discovered on my own. They also took my car to re-treat with Zurich shield even though the first coating was perfect (apparently, not perfect enough for them). Provided me a rental car without having me ask for it and gave me a $25 gas card for letting them educate me on my car's electronics (does that make sense....they paid me to come and learn from them?). Spent a few moments talking with Henry before leaving and I felt I wasn't speaking to the general manager of the dealership but moreover, a really good friend.
Let me tell you, I am 63 years-old, lived in the Greensburg area since 1985 and have purchased a number of cars since living in the area but this is my first time to Sendell. Not sure how many more car-buying years I have left but God Willing and the creeks don't rise, I will go back and buy my next one from these guys. I would encourage anyone reading this post to do the same. - Gary
Excellent sales and service teams. Great inventory of new... - Swell
Excellent sales and service teams. Great inventory of new and previously owned BMWs. Wonderful finance department. Pleasant lounge and courtesy services. Knowledgeable mechanics. Overall, one of the best dealers, to shop BMW decision. No hard sell push, or “if not, then” salesmanship or service manipulation.
The service personnel are efficient and pleasant. Just... - vpmont
The service personnel are efficient and pleasant.
Just be careful: confirm before arriving for your appointment that the part your car needs is actually on site. The service appointments are made off site and it is the car owner’s responsibility, not the service department’s, to put all the ducks in the row. I just wasted an hour there only to find out that contrary to the phone appointment person’s assurances, my part was not there. I will have to return when it is.
To be fair, my past experiences have been good.
High service prices along with long waits to start.... - Tiquan19
High service prices along with long waits to start. During the waiting process be prepared for offers of non essential service items. Over an hour later and I am done with just an oil change.
My old VW dealer (Day, in Monroeville) closed, so I tried... - Paul Heckbert
My old VW dealer (Day, in Monroeville) closed, so I tried Cochran South Hills. I went to cochranvw.com and did an online chat with "Chat Professional" Alysse. I asked her if the parts department had G12 A8FA4 coolant in stock, that I could buy for my Passat wagon. She said "Our manager will get back to you as soon as possible". I gave her a phone number and email address. Two days went by and I received no call or email, so I chatted with them again, got Alysse again, mentioning the lack of response, asked if it was possible for them to contact me within the next hour. She again said "as soon as possible". After waiting a couple hours with no message from Cochran, I contacted another dealer, Sendell. Sendell had it in stock, so I bought it there. Cochran South Hills just lost a potential new customer.
My Jetta had been stalling out while I driving so I took... - Rreview
My Jetta had been stalling out while I driving so I took it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forward 3 years and the hunk of junk still has the same problem and is essentially undrivable.
I am very happy with the sales and finance departments... - Radii82005
I am very happy with the sales and finance departments but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 PM. Went straight to voicemail. Called the following day before 10:00 AM and again, straight to voice mail. I am still waiting for a call back but I have no idea why I should be surprised, I have been waiting almost 3 years for them to call and tell me if the replacement fenders for my 2006 Jetta had been approved. I mentioned this just a few months ago when I purchased another vehicle there. Just lucky there are other service centers that are willing to call you back to help get your car back in service.
Honest service - Abdul
My convertible top was stuck and I had problem retracting it, turns out that it was not maintained well and was working fine. I entered anticipating a huge bill, but the technician, I forgot the gentlemen's name, was honest and told me everything worked fine and gave me tips to maintain it so I won't have future problems. I truly appreciate the honesty! God bless.
Terrible experience - Hempoverhop
Love Volkswagen, have had 6 throughout the years but this was by far the worst experience of dealer ownership I have ever come across. There for a month and a half cant fix problems and returned car grease all over plus bend rim. Dont go beware. Wont take responsibility for it either. Thanks guys for nothing
I bought a car from them. Always had them do my service.... - sdkroninger
I bought a car from them. Always had them do my service. B,ut when I had a problem not covered under warranty, Management washed their hands of me. They didn't even bother to make me an offer for another vehicle. I was told there was nothing they could do. Wow, they need a refresher course in customer loyalty. I will never deal with
a Ciocca dealership again.
This dealership is the epitamony of garbage. Their... - bmcmull
This dealership is the epitamony of garbage. Their service department is lacking in quite a few areas. Instead of explaining what the part that needs to be replaced is and what it does the answer is "it reads things and is bad" When asked about tires failing inspection the advisor could not even explain tread depth. No tdi techs and most of the other techs literally have no idea what they are doing. Beware, do not shop or service at this place. I have no idea how they still have a Volkswagen franchise.
Dealership is a JOKE - garamsav
The guy that I spoke to had no clue what he was talking about. I knew more about the car then he did.
They are a big JOKE
This place is a joke!! I Would never buy from them again... - frankiejthebuckkiller
This place is a joke!! I Would never buy from them again went to look at a truck they had called back the next day told them I wanted it they said they would pull truck of the lot they never did! Then had to keep calling them to see if I was approved nobody would call me back guy kept saying they are busy so I drove over a hour to go down to talk in person to see what was going on all the sales team was standing around doing nothing yeah so busy couldn’t call back was also told I would get $100 card to say thank you for buying off them never saw that either now I have been trying to get a hold of them about the warranty keep leaving voicemails 6 days now calling every day again keep getting told by a guy they are real busy my butt they are! don’t buy from them they are just looking for the sale and they won’t work with u on the price FYI told me they are only making $59 profit off the truck yeah ok
Update to my review on the engine replacement on my golf... - Thatmk6r
Update to my review on the engine replacement on my golf R.
I was smart this time and took it to my regular mechanic to replace my clutch/flywheel.
More than 4 bolts were missing from the trans/diff. Volkswagen Reading was the last place to touch my trans when they pulled it to check the clutch/flywheel. Found a broken plug and a lot of other mistakes.
For an over $9,000 job it looks like a 5 year old with his first set of tinker toys repaired my car.
Worst service department ever. This place used to be... - JM
Worst service department ever. This place used to be great but has rapidly and gone downhill. You couldn’t pay me to use this place again. The service department is a joke. The service manager Kathleen Must loose potential customers on a daily basis. Be warned, DO NOT bring your car here. They will screw it up and make you pay for it the next time your being the car in.
Worst customer service I have ever received from any... - Sethbellini
Worst customer service I have ever received from any dealership , and I deliver auto parts for a living !!!!! I advise you to take your money elsewhere
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Wyoming Valley Motors
North Penn VW