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I purchased my Matrix here nine years ago. I have taken... - mayr51
I purchased my Matrix here nine years ago. I have taken it to the dealership for maintenance and repairs ever since then. The reason? Great service, fair prices and knowledgeable staff who never try to pressure you and are very personable and respectful. In the past I have worked with Eric as my service advisor. Yesterday I worked with Corey. Both are great guys with whom to work.
Professional, no pressure, fair price, pristine car.... - Don
Professional, no pressure, fair price, pristine car. Staff are there to make the purchase the best possible and they did - Exceptional from start to finish. Best car purchase experience ever.
I scheduled a state inspection and oil change. Glad to... - cjf109
I scheduled a state inspection and oil change. Glad to see Adam who checked me in. We went over my 2007 RAV4 other services it may need at this time. I decided to do the some of maintenances that was due. An issue was found during the service that Adam clearly explained to me so I could make an educated decision to perform the repair or wait. Service was performed promptly and I am very satisfied.
Recently purchased a 2021 Toyota RAV4 from these people.... - daveb
Recently purchased a 2021 Toyota RAV4 from these people. We had a series of bad events during and after the sale. We negotiated a deal with the sales manager Chris. When we were signing the papers with the finance person we noticed the dollar amount was not what we had agreed to. The finance person asked Chris. They said it was a mistake and reprinted all docs for signing.
We also negotiated for them to throw in shag mats with the deal. When we about to leave with our new car my wife noticed the all weather mats which came with the vehicle were missing. When we mentioned it to the salesman he went to the sales manager. He was told to do what he thought was right here. The salesman retrieved the box of mats and gave them to us.
Now let’s talk about the registration fees. We overpaid by more than $100. The salesman said they would mail me a check for the difference. Weeks went by and no check. I called the salesman. He questioned someone else about the check. He was told any rebate amounts over $100 are sent to the buyers lender. The check was for $101.50! The salesman wasn’t aware of this policy. I think it’s a ridiculous policy.
In all my years I’ve never dealt with a car dealer like these people.
I don’t blame the sales person for any this. He actually did a decent job.
We will never shop for a car there again.
I was treated with kindness and patience from the start... - keleighdesocio
I was treated with kindness and patience from the start of my search to the lease of my truck! They made my car search absolute treat!
Very bad - did not deliver service. Left car there all... - cgentry
Very bad - did not deliver service. Left car there all day. Paul Da Silva never apologized, was arrogant and useless. Scheduled in/out detail, left car night before - get call at 3 PM no detail. No Apology, attitude like who cares......