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we were very happy with the dealership and there staff.... - Edsawders
we were very happy with the dealership and there staff. Our salesman could not have been better,he was the reason we purchased our new car. Davide Was very helpful .thanks again
Top Reviewed Specialists At This Dealership
Shawn Crowell was fantastic, took care of all my issues,... - ALLANSUEMNICK
Shawn Crowell was fantastic, took care of all my issues, very business like,but also friendly! I'll be B ack for all my service needs, and will also tell my neighbors about the service and about Shawn!
Joe worked with us to purchase our new vehicle and he was... - garyswanson
Joe worked with us to purchase our new vehicle and he was very helpful and professional. We appreciate it very much. Thank you for your help.
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
My experience purchasing a used truck at Burns Chevrolet... - stevolarsen
My experience purchasing a used truck at Burns Chevrolet was wonderful! Tony, the salesperson, was super knowledgeable and helpful. Phan in finance whisked me right through the transaction in a very informative and comfortable way. I would highly recommend this dealer to anyone.
A huge shout out to Cornelius and Wheeler in the service... - dallen1tctc
A huge shout out to Cornelius and Wheeler in the service department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuck with it and were patient with me throughout the process. The repair is complete and I have nothing but good things to say about my experience with Richard Kay.
Easy schedule of appointment and great communication with... - Rbenking
Easy schedule of appointment and great communication with estimate and repairs. Fantastic experience very clean facilities and I was able to drop off vehicle night before
My husband and I purchased a Cadillac on March 16,2021... - M&M Stalvey
My husband and I purchased a Cadillac on March 16,2021 and our salesman was Bill Clem. He was great and I appreciate how he handle the whole transaction. If u need a car this is the place to go and ask for Bill Clem as you’re salesman.
Oil change to jury trial - 2014WRX
Simple oil change turned to new engine. After having a service performed on my vehicle that went wrong, my vehicle now has a new engine. When contacting Baker after failure, it was their position not to take responsibility for the issue that was deemed a direct result of their work. After consulting with a lawyer and making an attempt to resolve the issue, a court case was filed. It was a lengthy process that saw them utilize 2 defense firms and have their GM and service director directly involved with the case. At the conclusion of the trial a jury found against Baker and in my favor, faulting them with the issue and awarding funds for repair. Baker Buick GMC Cadillac and Baker Motor Company’s reluctance to right a wrong done in their service department is unbelievable and unfortunate. A company that has a reputation around Charleston of class and excellence to treat a customer in this way and not back their work and shortcomings. Very disappointed in the conduct of the management team at this location, could’ve been handled in a much better way.
BAD customer service and auto service - islandgirl20
Really bad sales when we went to look at vehicles. Not interested in talking with us. Took car to have recall repaired, the mechanic took joy ride in my sports car. When I complained, they laughed it off, including the owner John Jones and nothing was ever done. I would not trust this dealership with anything. Definitely would not buy from this place.
Terrible customer service - Jo
I was treated as if the dealership did not need my business. Not helpful at all, seemed to be in a hurry for me to leave. Wanted to shop local, will not happen again. BTW, I had no trade and excellent credit. Took my business to Columbia and got a car at a great deal.
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
In South Carolina
Bradshaw Automotive Group
Service Lane Advisor
Service Lane Advisor