2019 Chevy Equinox - Dsusral5291
Darrell and Myrtle Beach Chevy made everything so easy for my wife and I. From turning in my leased vehicle, to finding exactly what we wanted, and even going the next day to pick it up from another dealership. We are so grateful for Darrell and the rest of the team at MB Chevy. I would definitely recommend anyone, especially Costco members, to look into buying/leasing from Myrtle Beach Chevrolet Cadillac.
Top Reviewed Specialists At This Dealership
Internet Sales & Leasing Professional
Sales & Leasing Professional
Great Experience - gsamuel
My wife and I had the pleasure of working with Joe Mills in purchasing our new 2019 Silverado. Joe, along with the staff at Master Chevrolet, made our new purchase simple and easy. We would highly recommend them to family, friends, and anyone who is in the market for a new vehicle. We will absolutely return for our next vehicle purchase.
Assistant Preowned Manager
Trade In - BigTim
Never traded or Bought a car this quick and easy , So late in the day also ! Jason Scarborough showed me several CTS and helped work the deal out . Thanks Jason .
Internet Sales Consultant
Charles and Miguel are AWESOME!! - AB12
Great customer service, communication and follow up! I appreciate all the efforts that were put forth to make sure my issue was resolved and quickly. This is why we keep coming back to Burns--this will be our 4th car we have purchased from them--Their customer service far exceeds other dealerships!
Excellent buying experience - Chris Raffield
Ty, at Fairey Chevrolet made my buying experience my best ever. I purchased a 2014 Chevrolet Silverado 1500 which I am very pleased with. I will definitely recommend Fairey Chevrolet to my friends and family. Great Dealership
Oil change.and tire.rotation - Marsha
As always the service department was gorgeous and attentive. Only recommendation would be to have it take less time. Okay, this is ridiculous. If I don't want to say 25 words, I shouldn't have to.
Shady sales - Dave
Tried to buy a truck on Monday Nov 5 afternoon. Picked one out, talked through the numbers.
The Used car sales manager is the one I talked with, not the New. I wonder why? Here’s what I believe.
The truck I had picked out was the only one I saw without the factory sticker in the window. I asked 2 different people to see it multiple times and was told varying stories as to its status. The only thing ever produced was a printout on 0plain paper.
I understand it’s a Federal law that the Ronroney sticker can only be removed by the buyer.
Here’s the kicker, as an option in trying to get to a lower sales $, BT (used car sales manager - I wonder why? No ronroney sticker!) sheepishly informed me the vehicle had a scratch in the parking lot when it was being pulled out by a salesman (but it had since been repaired). He wouldn’t tell me where or the type repair done.
This should have been revealed at the onset of the sales process. Had I agreed to a higher price early on, they would have never told me. Why? Because it was a card they were holding out during the negotiation process and played it when they wanted to.
He suggested I throw a low ball # ($33k) for the truck as a result. I told him that was shady and how disappointed I was that this was just now coming up. His quick defense was that it’s just where we were in the process. Disagree. I stuck with my original # (37500) and was informed they couldn’t budge.
So I walked and did not purchase a “new” truck that had already been in their shop for repair - undisclosed until they thought it was appropriate.
Beware of a 2018 blue Silverado 1500 Z71 at this dealer.
Finally, the “joking and smoking” that went on in the glass office while I was patiently waiting for BT “to review with his boss” is insulting and disrespectful.
Thanks for coffee guys!
BAD customer service and auto service - islandgirl20
Really bad sales when we went to look at vehicles. Not interested in talking with us. Took car to have recall repaired, the mechanic took joy ride in my sports car. When I complained, they laughed it off, including the owner John Jones and nothing was ever done. I would not trust this dealership with anything. Definitely would not buy from this place.
welcome gift oil change and tire rotation - bruce
Upon recent move to SC received a coupon for a free oil change and tire rotation. Inquired when making appt "what the catch was" Told there was none. Arrived for appt and was told it would take approx 1 hour. 2 hours and 20 minutes later I finally got my vehicle back. I asked why so long and they said they did not have correct oil and filter and had to send out for it. Never once did anyone keep me updated. Guess now I know "what the catch was".
Service department - Dr. Joyce
Initially, I had an issue with the service department. However, Dean was extremely professional and corrected the matter promptly. Baker Cadillac, I am going to give you another chance and trust that you will provide outstanding service to customers. Love my new 2016 Cadillac XTS!
Purchased a used Chevy Silverado - Sum123
Got a quote online from Nicki Moore...Gave me a great price, told him I would submit an online credit application. Emailed me back 30 minutes later with a great deal - good rate, low payments - took in a trade that I was way upside down on. Came into the dealership at 5pm and was gone with my new truck by 5:38pm.
Great people to deal with.
Great deal and no DRAMA!!! - klb2sweet
We got what we wanted for our trade and paid what we wanted for the new vehicle. No run around! No drama! Quick, easy and we didn't spend all day waiting around. We've bought many cars and trucks over the years and this was one of the better experiences we've had. Definitely recommend!
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
In South Carolina
Master Chevrolet Cadillac
Myrtle Beach Chevrolet Cadillac
F & I Manager
SR Closing Agent
Pre-owned Sales Manager